Reviews

This profile includes reviews for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Western Union Company has 132 locations, listed below.

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  The Western Union Company

  7979 E Tufts Ave Denver, CO 80237

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  The Western Union Company

  . Seminole, FL 33777

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  Western Union

  4351 University Ave San Diego, CA 92105

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  Western Union

  7109 Broadway Lemon Grove, CA 91945

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  The Western Union Company

  620 Richmond Rd Susanville, CA 96130

Review Details

• Review fromRoynisha J

  Date: 06/05/2025

  1 star
  I have bought money orders for years from Western Union, and also sent transfers meaning they have received a pretty ***** from me. Well I purchased a money order for $1400 to move into a property. I ended up getting scammed, and called Western Union for assistance. I was told it's not there problem, and it's nothing they can do. I'm lost for words, a company who doesn't have your back. My money is just gone

• Review fromAndrew L

  Date: 05/21/2025

  1 star
  Ive sent countless times through western union and they will randomly chose a person you are sending to put it on hold and ask ****** security questions. That part is extremely annoying they ask the most obnoxious questions. Its even more obnoxious when they pick a person that is a saved contant that youve been sending for years and on a random day they decide to audit it and do that. please be serious now

• Review fromLiam V.

  Date: 04/08/2025

  1 star
  I lost a money order for $825.00 in Dec. of 2024.I still had the receipt, so I phoned Western Union and was told it was cashed. I wrote a check for $15.00 for the tracer fee and filled in the necessary information and mailed it with the money order receipt to Western Union so I could try to find out who cashed it. The $15.00 check was cashed but I never received anything from Western Union.I have called Western Union 5 times in the last 4 months but all they tell me is that it is under investigation and giving me 2 different case numbers. This should not require a deep forenic audit!I only want to see a picture of who endorsed the money order. Someone stole $825.00 from me and Western Union stole $15.00.Western Union deserves a zero star rating! *. *****

• Review fromDaisy A.

  Date: 03/28/2025

  1 star
  This company is unprofessional and dishonest. Yesterday I sent a money transfer tof 280 US to my brother in ****** but needed to cancel. 24 hrs had not even elapsed when I realised that I must cancel because he would not have been able to pick it up because of an emergency. I took my ** and my MTCN documents to the agent where I did the transfer.I called customer service and ***** whose ** was *** told me that for them to complete the cancellation i must send to them at "MY ** @*****************************************" the full name of the recipient, Gender, DOB, relationship, purpose and address. i asked him where is this policy printed and when was it enacted. Why was i not told about this during the time of sendig the money? When i attempted to follow the ** registration by going on the Western Union website the following prompt came up "YOU ARE TEMPORARILY LOCKED OUT OF WESTERN UNION'S ONLINE SERVICE"How am I to gain my refund? The online **************** is ringing out. It had me on hold for almost an hour until i hung up? This is disgusting, dishonest and totally a scam. Avoid Western Union! Go to Moneygram , *** or any other professional and courteous service center.They will see a letter from my lawyer.

• Review fromDanny M

  Date: 02/20/2025

  1 star
  We had money orders stolen from us in the amount of *******.We contacted Western Union to have the money orders traced and hopefully they would be able to send us photo copies of the person that stole them. We waited six months for the merchant to resolve this issue only for them to tell us that the money orders were cashed and after that our case was closed. Now we're facing eviction due to their negligence and unprofessionalism.

• Review fromLisa V

  Date: 01/10/2025

  1 star
  My son was defrauded by a company overseas and sent money via *** He contacted ** to have the funds retracted back, this was two months ago and still NO updates or resolution from their fraud department. This is absolutely unacceptable and will be finding other channels to submit complaints against ** for the lack of response.

• Review fromLaci W

  Date: 12/30/2024

  1 star
  0 stars. They refuse to work with you if there is an issue with a money order and you open an investigation. It's an argument just to get them to send an email verifying a photocopy of where the money order was cashed at and if it was by whom it you sent it too. They are refusing to give me any information even though I paid for an investigation. Refusing to refund my money if it was indeed stolen. (That part is still pending) Are not helpful in anyway. AVOID THIS LIKE THE PLAGUE. FIND ANOTHER WAY TO PAY BILLS! it's NOT SAFE like they advertise!!!

• Review fromDaygan S

  Date: 11/16/2024

  1 star
  Horribly irresponsible and incompetent customer service. I started a transfer that should have, under normal circumstances, taken minutes to 24 hours to be available on the recipient end. After 24 hours it still was not available, but when I called customer service I was assured that it was in progress and would be done soon. The next day it was still not done, and when I tried to call to get more information they still only told me it was being held for identity verification and was assured that the money would be available soon. On the THIRD DAY it was still unavailable, but when I spoke to a *** this time she told me something completely different. She said that the money exchange agent that I had chosen (via western unions own system) was not affiliated with western union and could not be used to process the transfer, and this was the reason that the money was STILL unavailable. She was able to fix the issue and make the funds available on the recipient end. This issue should have been discovered by the first *** the first time I called. Since it wasnt, the recipient got his transfer late and was left waiting for money for days and could have been in an even worse situation if it had taken even longer for customer care to correctly identify the issue. Complete incompetence.

• Review fromDedrick H

  Date: 11/14/2024

  1 star
  I would give zero stars if that were an option. I spent 30 minutes trying to get assistance with an international wire transfer, only to be transferred back to the start of the customer service queue after finally reaching a representative. After waiting another 15 minutes to speak with someone else, they were unable to answer even the most basic questions about transfer limits. The experience was a complete waste of time.

• Review fromKa F

  Date: 10/31/2024

  1 star
  Western Unions staff did not provide clear and concise communications or instructions for filing a claim for a refund. Their customer ********************** representative Jierecha was difficult to understand, did not enunciate her words/letters, and apparently did not read the notes. She also did not utilize the option to put me on hold to conduct any research regarding my money order and request for a refund. Western Union charges a $15.00 administrative fee regardless of your money order has been cashed or not due to it being lost by either the consumer or the mail carrier.