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Business Profile

Moving and Storage Companies

Moving Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a move April 23, 2025 in advance Move didn't happen on May 30 because the closing was cancelled by the ************** is ignoring me and hasn't returned my deposit.

    Business Response

    Date: 07/01/2025

    We have no ****** ******* in the system 

  • Initial Complaint

    Date:06/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous boxes were never delivered.mattress was used to stored something ruined I have someone box so Im certain someone has my boxes It has taken March 15, to after April 30th and still no boxes

    Business Response

    Date: 06/09/2025

    All items were delivered as confirmed by your signature.
    If you believe there is damage, please file a claim at ********************************.

    Sorry for any issues, Thank you.

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a disabled army veteran.I contacted ******* ******** atMoving Solutions to move my belongings onSeptember 2, 2025. I gave them a deposit check of $1374.30 I want to move from ************ ********* to ******** ********. Back in September 2024, I broke my hip and have had complications with MRSA for the past several months. I thought that I would be able to move on September 2, 2025 as things developed with my hip, Ifound out that my recovery was going to take longer and I had no idea when I would be moving. I contacted ******* at Moving Solutions and asked for a refund of my deposit. I would even discuss a partial refund. Ive sent at least six emails to ***************************** and two phone calls to their customer service. **************** said to use their email system and there has been no reply to any of my emails for the past three weeks. Today is May 7, 2025. I also sent emails requesting that they answer my emails. I want to discuss a refund with this company for my deposit of this Moving job.

    Business Response

    Date: 05/07/2025

    We understand and empathize with your personal and medical circumstances; however, they do not alter the terms of the contract. Your deposit remains valid and can be applied to any move within one year.


  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6th I signed a contracts bd paid a deposit for the Company to deliver my household goods to ******** from *******. About 24 hours after I paid the deposit, I cancelled the move that was scheduled for April 12th. The contract stated that as long as I cancelled outside of the 7 day window, I would be reimbursed 100%. Ive never received a refund and Ive been ignored by the company through multiple attempts. My bank cannot get a hold of them either so I was directed to reach back to the merchant.

    Business Response

    Date: 04/21/2025

    Payment has been disputed, it is not up to us.  This complaint is fraudulent.

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23224270

    I am rejecting this response because: **************** closed the dispute because they couldnt get in contact with the business. A representative from **************** recommended that I involve BBB to further escalate the matter. 

    Sincerely,

    ******** ******

    Business Response

    Date: 04/24/2025

    Dispute is not closed, when you initiate a dispute it can take 9 months.  We told you not to, you agreed, then did what you wanted and now are complaining.  Actions have consequences 

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Furniture was delivered damaged and not able to connect with anyone to assume responsibility for the damage!! The year will be up in April and this is a last attempt to find some repair of the furniture

    Business Response

    Date: 03/28/2025

    837 is 2 years ago, any claims need to be filed in 9 months.  Records do not to 837.

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 5, 2025, the driver charged me an additional $150 for long hail even though the distance from the truck to my residence was less than 100 feet, which should be free according to the contract. The driver threatened to drive away with my items if I didnt make the arbitrarily decided fees. After the I made the payment, the driver then told me his helper was unavailable and asked me to move the items from his truck to my house, which is his responsibility under the contract.

    Business Response

    Date: 02/16/2025

    This is a 2nd complaint from the same person, per the bbb rules it should not be allowed.

     

    you are disputing a $150 charge and requesting $2450 back.  Does that seem reasonable to you?

    if The truck had parking restrictions, or no open spaces, or a not ground level unit, or any number of reasons, and I am sure one Is applicable.  No one has ever complained about a long carry charge, because they understand the crew was doing work for them and the money goes to the crew.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving Solutions out of Nashville Tenn moved me and my 84 year old mom ! They have me a quote 3600 to move us from ****** La to ************* and they charged is over ****** ! They took a check for the deposit and we got to our destination they would not take a check or a debit card and they would not give us put things until my son paid them with his Apple Pay Cash and *************** cash me and my 84 year old Mom and my 2 fur babies rode all day trying to get a bank to help us but no one could because my mom has used ********** for 30 years and they don't have a branch in ******* ! The weather was very cold and we had no furniture in our condo ! My Dad passed away the Morning the movers were almost to our place I tried to reschedule the move and I was told I could lot charge it or I would still be charged ! This is the worst moving company I have used to move me and they don't care about ur things just their money ! The owner of the company was very abusive and rude to me on the phone I feel like I need to sue them because they charged us $6000 more than the quote they gave me ! They left a lot of my art and pics in my storage unit the manager Text me the pics and I had to go get them myself load them up in my SUV and my 84 year old mom was so upset ! Please get the word out about this company they were a moving nightmare

    Business Response

    Date: 01/29/2025

    Payment terms are clear, check is not one.

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/18/24, I spoke with *** **** of Moving Solutions and I made a reservation (move #*******) for the company to move me in November,which required a $1384.00 deposit, which was refundable. On 10/11/24 @ 11:20a PT, I called customer service department (spoke with ******) & canceled my move with them. She transferred me to ***, who completed the refund and said it would be processed the following Monday (10/14). Since then, I have reached out to the company at least 7 times and have been advised that I should have had my refund by ****** services have been rendered and they have now had my money for more than a month. I believe this company is a scam and I need my money back. Please help.All communication has been via email.

    Business Response

    Date: 10/29/2024

    We have no cancel request on record, can you provide a screenshot of the email?

    Customer Answer

    Date: 10/29/2024

     
    Complaint: 22486935

    I am rejecting this response because:

    Sincerely,

    ******** ******

    Business Response

    Date: 11/04/2024

    Is that what the policy says to email?

    Customer Answer

    Date: 11/13/2024

    I don't accept their response of "is that what the policy says about email." I don't see how their response has anything to do with the fact that it was confirmed that my move was canceled with them on 10/11/24 through their customer service, as well as the *** they had me communicate with. 
    I have an email chain with them showing that I should have received my refund (stated by them) and it wasn't understood why it was taking so long. As it turns out, they never processed it at all. They kept the $1384.00 deposit I paid on 9/19/24, even after my cancelation was confirmed and no services were rendered. They are a scam and not a reliable, responsible business,  conducting business in a professional and ethical manner.

    Business Response

    Date: 11/21/2024

    Its extremely disappointing to see that you disputed the payment, disregarding our policies entirely, and then proceeded to file a complaint. Continuing with this complaint despite choosing not to adhere to the agreed-upon terms is not only unreasonable but also unfair. We ask that you reflect on your actions and approach this matter in a constructive manner.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke w/ ******* ********. I set date to move contract made ****** deposit on 9/6/2024. Plans changed beyond my control I call ******* next day 9/7/2024 Saturday.He was hesitant but told me he would handle refund and took down my new address.Than on Monday he calls and says are you sure??Somebody talked to you and was very forceful and didn't want me to cancel.Yet again ******* said he would send the deposit back. I have never received it yet and ******* senior salesman!! Has blocked me on his phone .Other Moving solutions representatives can not help me.******* tells me 5 days after I cancel with him,that I have to go on contract and email them to get deposit back.He scammed me .He told me he would handle my refund.He then waits past refund time and then tells you to cancel in email.When I try to cancel with ******* email ,my email goes nowhere.I cannot notify ******* or anyone at ************ to help me.

    Business Response

    Date: 09/17/2024

    We follow our highlighted policy that you signed and agreed for 100% of the time.  Produce the cancel request time stamped in an eligible time period.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving Solutions picked up my household items on Aug 30th 2024. The driver told me I would see him in ******* in 2-3 days. Today is Sept 12. I still don't have my stuff. Every day, the driver and their customer service *** lie to me with false dates and times for delivery. I have every text message from Sept 3rd on. I am fearful that Moving Solutions and or their employees have stolen my belongings and have no intention of bringing any of it to me.

    Business Response

    Date: 09/13/2024

    You chose economy delivery, which allows for a 0-30 business day delivery window, and your items were delivered within 7 business days from your first available delivery date. You were in contact with us multiple times per day, every day, for several hours. This complaint is completely unfounded.

    Customer Answer

    Date: 09/13/2024

     

    Complaint: 22276590



    I am rejecting this response because: I had multiple VERBAL communications with the supposed driver (who was not the driver) lying to me every single day that he was arriving the next day. I have every single text. A delivery was finally made yesterday. They held my stuff hostage in the truck until I paid in full plus a bogus add on for "long haul" (it was 45 steps). I paid in full only to find all of my clothes, important files (file cabinet) a ladder, vacuum, and 6 or 7 boxes still missing. I called Joseph Reffegee (the "driver") who checked his storage locker and said he had the stuff. I asked him to send me photos and he said he would. He has since ghosted me. Probably because this fugazi company and their deceitful practices are planning an extortion move.  So, I have paid in full plus more. The only resolution is to have my stuff at my home within 36 hours. Not the 10 days that Joseph Reffegee suggested. 



    Sincerely,



    Andrew Davis

    Business Response

    Date: 09/26/2024

    all items were delivered, acknowledged, and signed for on 9/12/2024.  Your signature is attached.

    Customer Answer

    Date: 09/27/2024

    As you will see by the attachments. The reply by the business that they don't have my things is a total lie.
    I am in communication with their designated driver who has sent me these photos and is currently, according to him, in his possession.
    He explained to me that Moving Solutions uses these tactics with many of their customers as an extortion attempt to get more money as they hold your things hostage.
    The photos below show my actual things in their possession as well as snips of multiple texts (I have many many, in writing messages) showing that they indeed lied about having delivered all of my possessions.

    These false statements and manipulation of information seems to be common practice as I was lied to by them and Coastal Movi g Services from day 1.

    The day they delivered half of my things, I was told that they would not unload the truck nor show me inside unless I signed the bill of lading and paid in fu for the delivery. It wasn't until after the fact that I discovered many items missing. I immediately contacted Moving Solutions and was told by Ashley that they were not in possession of any of my items and that I should file an insurance claim at $.60/lb for whatever was missing.

    We all know that this scam of an insurance policy is designed to allow moving companies to steal belongings, sell them off, and pay you a tiny fraction of the value; not to mention the sentimental value of your items. Now Moving Solutions will claim that I chose a budget package for my move but I assure you that I was not made aware that there were any other options.

    The bottom line is that Moving Solutions is a sham. They lie, steal from and manipulate their customers who are putting their personal belongings in their trust. This company needs to be shut down, investigated and prosecuted for these practices.

    At this point, the only recompence acceptable is a FULL refund of the more than $5,000 that i have paid to date and The 100% delivery of all of my items.

    I have paid
    $950 to Coastal Moving Services
    $1336 at pick up and
    $1336 at deliver
    $400 for "long haul charge"
    And now
    $658 to Joseph Refegee as partial payment for return of the rest of my personal belongings. (I'm sure that this money has gone to Moving Solutions as part of their scam.

    Total
    $4,680 plus the $1100 I am now expected to pay when and if I ever see my things again.
    That will be a total out lay of $5780

    -Andrew Davis

    Business Response

    Date: 10/07/2024

    You received your belongings and signed for them.  The number is not affiliated with our company.  

Moving Solutions LLC is NOT a BBB Accredited Business.

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