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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 197 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive as many as 5 calls a day from a company called Ntherm. When i tell them i am not interested and that i will call them if they do in fact offer the best rates, they tell me the **** or apples to apples website is incorrect & not updated. When i tell them to stop calling, they call back 3 times in a row demanding i get my utility bill (gas bill). I do not understand how a company is allowed to conduct business like this. They must be using auto dialers because there is a moment of silence every time before they say hello. When i hang up, they call right back telling me to stop hanging up on them. I run a place of business. I cannot be playing thug games on the phone multiple times daily.

    Business Response

    Date: 06/27/2023

    Hello. We are sorry to see what youve experienced and want to help. What youve described doesnt align with our companies best practices. We have added two of your phone numbers to our internal do not call list. This should eliminate the calls moving forward. Please allow ********************************************************************************************** have any other concerns, please dont hesitate to reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 07/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** K

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a representative of nTherm in October 2022 about switching to them as my electric supplier. They were offering a lower rate than I was currently paying and guaranteed me that that price was fixed for 12 months and could be cancelled at any time without penalty. After the 12 months it would become variable rate until I cancelled it. For the last few months my bill has increased significantly because they have been charging me a variable rate which was not what I was presented with. Im being charged almost double what they told me Id be paying per KWh. It has not been ***************************************************************************** NOT double!

    Business Response

    Date: 06/26/2023

    Hello. We are sorry to see you feel this way and want to help. We are investigating these claims internally and hope to have a resolution within 72 hours. We will be reaching out to you once we have more details. If youd like, you can reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you. -************

    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************************

  • Initial Complaint

    Date:06/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm calls me from various numbers numerous times a day. I block the number and they immediately call from another number.

    Business Response

    Date: 06/26/2023

    Hello. We understand receiving unwanted phone calls can be annoying and want to help. We have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you need any further assistance,please dont hesitate to reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you for your feedback. -**********

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTherm calls our office and without a breath, dives into a script about needing to review our ***************** bill and how I need to look at page 2, etc. Yesterday I had a person call with this script, I said, "No, thank you" multiple times as she continued to interrupt me, and eventually I hung up. Immediately after this call, I received another phone call from the same company which was directed to my voicemail. They attempted to call a third time (a different person) and that also went to my voicemail. This has happened numerous times in the past with the callers being incredibly rude. It has been quiet for a little while, but now we are getting harassed again with these spam calls. NTherm does not need to see our energy bill or call us repeatedly when we are not interested.

    Business Response

    Date: 06/22/2023

    Hello. We know receiving unwanted calls can be annoying and want to help. We have added your phone number to our internal do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need any further assistance, please dont hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:06/21/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm has been calling non-stop. Today was the last straw. They called about 5 times, one after another. I started to think there was some emergency of some type but each time it was Ntherm. The 5th time I answered saying I wasn't interested and asked them to stop calling. Immediately after I hung up, they rang again. I answered and stated the same, not interested/stop calling. Especially 5 times in a row making me think there was some emergency. This person who called back immediately was rude and demanding. She stated we needed to address this AEP rate comparison and that on our bill we were made aware they would be calling. When I restated, not interested/don't call she said she needed to give me her name and number. I told her we could find any information to address this on our bill. She became more insistent and I restated I'm not going to decide anything and to stop calling. At least for rest of the day they did not call back. This is harassment.

    Business Response

    Date: 06/22/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices. We are investigating internally and will take appropriate action where necessary. In the meantime, we have added your phone number to our internal do not call list. This should eliminate the calls moving forward.Please allow 72 hours for this change to take effect. Should you need anything else, please dont hesitate to reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you for your feedback, we are always looking for ways we can improve our customer experience. -************

    Customer Answer

    Date: 06/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We receive calls from this company on a weekly basis. The person calling is rude and belligerent. He was told we are not interested and yet he still calls and berates my coworkers. He told someone here we owe a bill, but we never signed with this company and had never heard of them until these harassing phone calls began. Please remove us from your list. We have multiple phone numbers and would like them all removed. They are as follows: *****************-961-7799, ************, ************, and ************.

    Business Response

    Date: 06/22/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices. We are investigating internally and will take appropriate action where necessary. In the meantime, we have added the five phone numbers youve provided to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you need anything else, please dont hesitate to reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 06/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls our office multiple times a day insisting to our receptionist that they have spoken with me and that they do not want a my voicemail which is untrue. They have not spoken with me and have been informed we are not interested in their services. They leave rude voicemails demanding a call back TODAY. I have called and left messages requesting to be removed from the call list but they continue to call.

    Business Response

    Date: 06/19/2023

    Hello. We are sorry to hear youve experienced this issue and want to help. What youve described doesnt align with our companies best practices. As such, we are investigating internally and will take appropriate action where necessary. In the mean-time, we have added your phone number to our internal do not call list. This should eliminate the calls moving forward.Please allow 72 hours for this change to take effect. If you need to reach us,our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30.They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated phone calls. Extremely annoying. I wish they would stop.No means no.

    Business Response

    Date: 06/16/2023

    Hello. We understand receiving unwanted phone calls can be annoying and want to help. We have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need any further assistance, please don't hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been being harassed by a telemarketing call by a company called NTherm. We asked them to remove ** from their list and this one particular caller, named ****** at ex **** called ** back. It is not o to harass a cold call.

    Business Response

    Date: 06/15/2023

    Hello. We understand receiving unwanted phone calls can be annoying and want to help. What youve described doesnt align with our companys best practices. We are investigating internally and will take appropriate action where necessary. In the meantime, we have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need anything else, please dont hesitate to reach out to our customer service team.They are here for you Mon-Thur 8:30-5:00, Fri 9:00-4:30, and rarely experience any hold times. They can be reached at ************ or via email at ******************************************. We hope this helps. Thank you for your feedback.-************

    Customer Answer

    Date: 06/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business office received a telephone solicitation on June 12, 2023 at 9:54 am. The caller identified himself as "*****" from NIPSCO. The caller's phone number was ***********************. The caller IS NOT and employee of or representative of NIPSCO. The phone number belongs to nTherm, LLC.

    Business Response

    Date: 06/12/2023

    Hello. We are sorry to hear about your experience and want to help. What you have described is outside the scope of our companies best practices. We are investigating internally and will take appropriate action where necessary. In the mean time, we have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Should you have any other concerns, please don't hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ or via email at ******************************************* They rarely experience any hold times so you should be able to reach someone easily, should you need them. We hope this helps. Thank you for your feedback. -************

nTherm, LLC is NOT a BBB Accredited Business.

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