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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps calling my place of employment and my cell phone. They won't take no for an answer and will proceed to yell at me on the phone when I won't take a message. They are spamming my employer's phones with so many calls.

    Business Response

    Date: 06/13/2023

    Hello. We understand receiving unwanted calls can be annoying and want to help. What youve described doesnt align with our companies best practices. We have added the phone number you provided to the BBB to our internal do not call list. This should eliminate the calls moving forward to that phone number. Please allow 72 hours for this change to take effect. Will you please reach out to our customer service team and request that we add any additional phone numbers to our internal do not call list? Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for taking the time to leave us some feedback. -************

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have repeatedly asked to be removed from their call list. We are not interested in their service. The excessive calls to our administrative offices are disrupting to say the least.We have multiple numbers listed in the phone directories and want all of them removed immediately.

    Business Response

    Date: 06/13/2023

    Hello. We understand receiving unwanted phone calls can be upsetting and want to help. We have found three phone numbers from your website and added them to our internal do not call list. This should eliminate the calls moving forward. Please allow ************************************************************************************* need assistance with anything else, please dont hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** who called from this number ************** is rude and obnoxious. He called yesterday and told me husband he was from METED. He is not. Today 3 phone calls in a row to our business line to try to sell ** energy. Initial call, I tried to talk and he kept talking over me. I told him we are not interested, take us off his list. Ended up hanging up because he wouldn't stop talking. Called me back immediately, and again I said not interested do not call me back. I hung up he called again with the same results.

    Business Response

    Date: 06/12/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices.We are investigating internally and will take action where appropriate. In the meantime,we have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you ever need to reach us, please dont hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for taking the time to leave us some feedback. -************

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTherm calls our company at least 10 times a week. (all using fake phone numbers) When I politely say "no thank you" and hang up; they immediately call back again and again. Getting Rude and beligerant. We are not interested

    Business Response

    Date: 06/09/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices.We have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need any further assistance, please dont hesitate to reach out to our customer service team. They are here for your Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We would also like to notate that we dont employ the use of fake phone number. We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 06/14/2023

     
    Complaint: 20161418

    I am rejecting this response because:  every time NTherm calls the caller id says: ****************** or Duke or Kroger or Unavailable.  If those aren't fake numbers then what are they?

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated phone calls, several times in a row, even if we do not answer. ********* phone calls and harassing employees trying to get to owner of the business.

    Business Response

    Date: 06/07/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices.We have added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need any further assistance, please dont hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 06/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A man who identifies himself as *********************** calls from the number ************************ on multiple occasions - most recently on 06/05/23 around 11:50 am. He insists that there is a problem with our *********** bill and then proceeds to badger our staff, raise his voice, tell whomever he speaks with that they clearly don't understand how things work, berates anyone who tells him that we are not interested, will not allow the call to end, and generally is extremely rude and a bit threatening to everyone he speaks with. We eventually have to hang up everytime he calls because he just continues to yell that we have done something wrong with our *********** bill.

    Business Response

    Date: 06/06/2023

    Hello. We are sorry to hear about your experience and want to help. What youve described doesnt align with our companies best practices. We are investigating this issue internally and will take corrective action where necessary. In the mean time we have added your phone number to our internal do not call list. This should eliminate the calls moving forward.Please allow 72 hours for this change to take effect. If you have any further concerns, please dont hesitate to reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you for your feedback, we appreciate you making the time in your day. -************

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls numerous times daily between my personal phone and business. They are rude and demanding to the staff. Portray themselves as **************** I have told them numerous times that I am not interested, blocked multiple phone numbers and they continue to call. Sometimes four to five times in a row. This is completely unprofessional and very misleading to the consumer.

    Business Response

    Date: 05/22/2023

    Hello. We are sorry to hear about your situation and want to help. It sounds like your phone number has been duplicated in our system, which would explain the high call volume. We went ahead and added your phone number to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you need any further assistance, please dont hesitate to reach out to our customer service team. Our customer service team is available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 05/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company constantly calls my personal cell phone and leaves extremely rude messages insisting I call them back. If you ignore the calls they will just keep calling back-to-back. My phone number is on the DoNotCall registry. I do not even have natural gas where I live. The numbers they call from do not match the numbers they insist you call them back on. They called from ************ and told me to call them back at ************. They also call from other numbers including fake ones to make it look like a local call. Will be reporting to the BBB and FTC.

    Business Response

    Date: 05/19/2023

    Hello. We are sorry to hear about your experience and want to help. We have added your phone number to our internal do not call list. This should eliminate any further calls moving forward. Please allow 72 hours for this change to take effect. Should you need further assistance, please dont hesitate to reach out to our customer service team. They are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ********************************************* hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 05/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/15/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over 2 years we have been trying to keep our gas provider of choice, but over and over Ntherm, LLC and ************** and Gas have hacked our account. I am sick of it. I should be able to select and keep the provider of my choice. We did not give these other companies the right to replace our choice. I am hoping ************** will continue to keep our contract amount for which we re-signed up for 3 months ago on a 3 year contract. Ntherm has replaced ******* as our provider on our account. I am trying now to switch back.

    Business Response

    Date: 05/16/2023

    Hello. We are sorry to hear about your experience and want to help. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate any further calls moving forward. Our customer service team is available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* To reinstate your account with *************** please reach out to them for further assistance. We also recommend you reach out to ************** and Gas and request to be added to their internal do not call list as well. We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 05/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will call, then you tell them you're not interested, then will call repeatedly IMMEDIATELY after you just got off the line telling them you're not interested

    Business Response

    Date: 05/09/2023

    Hello. We are sorry to hear you're experiencing this issue and want to help. We have added your phone number to our internal do not call list which should eliminate any further calls from all of our call centers. Please allow 72 hours for this change to take effect. If you would like to speak with our customer service team they are available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

nTherm, LLC is NOT a BBB Accredited Business.

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