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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTHERM KEEPS CALLING AND PRETENDING TO BE WITH OUR UTILITY COMPANY UGI AND TRYING TO GET INFORMATION FROM OUR BILL AND CHANGE US TO THEM AS OUR NATURAL GAS SUPPLIER. I HAVE TOLD THEM WE AREN'T INTERESTED AND THEY CONTINUE TO CALL AS THEY HAVE IN THE PAST AND AS YOU CAN SEE THERE ARE MANY OTHER COMPLAINTS AGAINST THEM FOR THIS VERY THING. VERY DECEPTIVE BUSINESS PRACTICES.

    Business Response

    Date: 05/13/2024

    Hello. We regret to see you feel this way and want to help.We have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Please dont hesitate to reach out to our customer service team if you have any other concerns. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm called me and lied. The woman that called tried to switch my gas supplier and would not take NO for an answer. I told her I was not interested and she kept trying to force me to say "yes".

    Business Response

    Date: 05/01/2024

    Hello. We regret to hear about your experience and want to help.We have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow ********************************************************************************** have any other phone numbers youd like added to our do not call list, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. They rarely experience any hold times so you should be able to reach someone quickly and easily. We hope this resolves your concern. Thank you for providing your feedback. -************

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bizarre charges on my electric bill from this company. I think they have been slamming people. I want all the charges removed with no fees and refunds to happen. I never signed a contract with these individuals!

    Business Response

    Date: 05/07/2024

    Hello. We regret to hear about your experience and want to help. We were unable to find any customer details using the data you provided with your initial complaint. We called and left a message on the phone number youve provided. Will you please reach out to our customer service team so that we can look into this matter for you? Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They are available at ************. We hope this helps. Thank you for providing your feedback. -************

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTherm has called our school district for months (although my letter does reference weeks, it was increased activity at the time) for more times than I care to count. They have been asked repeatedly to stop calling and told we are not interested. Asking this company to stop started out very kind and polite, although the person on the other end of the phone call was anything but. I recently sent a cease and desist letter for the district and we still continue to receive phone calls. There is no tact with their representatives, they are rude, yell, and often demand to speak with "the business manager" to discuss an account that we don't have or want. Today, I asked ***** to speak with her business manager and she put me on hold to never return back to the call. She called from ************ and gave me an call back number of *********************. This business uses different phone numbers to call from and does not take NO for an answer. Our phone lines are important and being tied up with NTHERM is the last thing we need. The letter I sent was clearly ignored. Based on how this company talks (- or lack there-of), how they handle themselves and speak with our office, I can assure you, we will NEVER have business with them. I have attached the letter I had sent certified back in February.

    Business Response

    Date: 04/23/2024

    Hello. We regret to hear about your experience and want to help. We are investigating internally and will take appropriate action where necessary. In the meantime, we have added the phone numbers youve provided to our do not call list. This should eliminate the calls moving forward. Please allow ********************************************************************************** have any additional phone numbers youd like to provide for inclusion on our do not call list, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for providing your feedback. -************

  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous calls by this company, to multiple employees, attempting to get information about our utility accounts and trying to sell us discounted utilities. Despite telling callers we are already under contract, do NOT desire their services, and please put us on the "Do Not Call" list, we continue to receive calls, and the callers are increasingly rude.

    Business Response

    Date: 04/12/2024

    Hello. We regret to hear about your experience and want to help. What you've described doesn't align with our companies best practices and is being looked into internally. In the meantime, we've added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. They can be reached Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They are available at ************ with little to no hold time. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is harassing me and calls constantly. Please put my phone number on your DO NOT CALL LIST.

    Business Response

    Date: 04/05/2024

    Hello. We regret to see you feel this way and want to help. We have added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for providing your feedback. -************

    Customer Answer

    Date: 04/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 07/10/2024

     Please stop calling!!!

    Business Response

    Date: 07/10/2024

    Hello. We regret to see youre still experiencing an issue and want to help. Our records indicate we havent called the phone number youve provided, ending in 6032, since April of this year. It sounds like you have other phone number(s) we may be calling. This is common for many large businesses and can be handled relatively easily. Will you please reach out to our customer service team and request that we add ALL of your phone number(s) to our do not call list? This should eliminate the calls moving forward. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps.Thank you for your feedback. -************

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entherm has called constantly over the last year even after they were told to stop calling, we are not interested. Today 3/27/24 they have called 10 times in a row. As soon as the call goes to voicemail they call right back. They have different people call, from different numbers, trying to trick the person they are calling. They have bothered our counter help, who are busy helping customers, to try and get me to take their call, claiming the call is urgent and someone needs to find me to take the call. The employees at this company are rude, bothersome, and they need to leave businesses alone. I need them to stop calling and remove the number from their list to call.

    Business Response

    Date: 03/28/2024

    Hello. We regret to hear about your experience and want to help. What you've described doesn't align with our companies best practices and is being looked into internally. In the meantime, we have added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance, please reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not stop calling ** after multiple phone calls and multiple times I've asked them to stop calling.

    Business Response

    Date: 03/21/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These crooks call you and lure you into there low variable rate. I even asked will they keep it low. The girls responds, "How do we stay open if we don't trust in out prices". Don't trust these crooks as they then raised my gas price to 8$ /MCF when other suppliers are at 4$. They lure you in with 20% credit rebate everything about this company is a red flag. DO not fall into there hands. Stick with a fixed term and not these variable rate crooks.

    Business Response

    Date: 03/19/2024

    Hello. We regret to see you feel this way and want to help.If we can improve your experience in anyway or you require any assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not exactly sure how this company is in business. Over the past 4 or 5 years, they have called hundreds of times. I know its been hundreds because I found that our work phone can block a maximum of 300 numbers, and Ive used every single one to block NTHERM phone numbers after they call. *** also asked them to remove our number from their calling list many times. They claim that only the owner of the business can request that they stop calling. This doesnt sound correct, but I have zero knowledge about phone laws and such. One of my primary issues is that after I hang up on them, they call back immediately with a serious attitude. *** had supervisors cut in on the call to ask me what is your problem?. They get increasingly condescending, and everyone has been nothing but rude. Im fairly certain the callers are trained to conduct themselves in this manner, because without fail, all of them end up being mean and nasty. Ive even taken it so far as to tell the caller that Im aware of their business practices, and how many terrible reviews they have. The typical responses to this are denial of the reviews, or tell me that there are new owners that have nothing to do with the way NTHERM used to be. I have noticed that the name NTHERM does not come up on the caller id anymore. I can only assume its because they know that after one call from them, no one would ever answer the phone again. If anyone has a way to get them to stop calling, I would love to know.

    Business Response

    Date: 03/19/2024

    Hello. We regret to hear about your experience and want to help. We are looking into your claims and will take appropriate action where needed. In the meantime, weve added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any other assistance,please reach out to our customer service team. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this resolves your issue. Thank you for your feedback. -************

nTherm, LLC is NOT a BBB Accredited Business.

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