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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business calls my place of employment. When asked to leave a message the lady INSISTED on speaking to someone & said it was in regards to our account. I answer the line & when she starts her statement I interrupted her & told her that her insisting to speak to someone was ridiculous and for no good reason bc we are not interested in their services, we have been telling them this and told them not to call again and hung up. She IMMEDIATELY called back to say that I "misunderstood why she was calling". I almost felt bad until I googled their company. No, I am 100% correct in what they were calling for. We are not interested & want them to STOP HARASSING US!!!Where do you find such impossibly rude & aggressive employees?? They must be rejects from absolutely any other company that does want RUDE employees!!

    Business Response

    Date: 08/09/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our do not call list.This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Please reach out to our customer service team if you require any further assistance. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************.We hope this resolve your concern. Thank you for your feedback. -************

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving multiple calls from NTherm each week regarding a bill, and I've asked them to not call, and they continue calling. The calls often happen back to back - 3-5 calls in a short time frame (5 minutes or less). They come through on my computer, disrupt calls I'm having with clients for my ACTUAL job, and seem really spammy.

    Business Response

    Date: 08/01/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our internal do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance,please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************ with little to no hold times. Thank you for providing your feedback. We hope this helps. Thank you. -************

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 22043034

    I am rejecting this response because:

    Even though I received notice of my do not call request back on 7/25, I still continued to receive phone calls over 72 hours later. The calls come three at a time and are very disruptive to me both when trying to conduct business and when trying to parent my young children.

    Sincerely,

    *********************

    Business Response

    Date: 08/01/2024

    Thank you for reaching out to us again. We regret that you are still experiencing concerns and appreciate the opportunity to address them.


    We have reviewed your complaint submitted to the Better Business Bureau on July 25th. As of today, August 1st, we have added the phone number you provided to our internal Do Not Call list. Please be aware that it may take up to 72 hours for your request to be fully processed and integrated.


    We appreciate your patience during this time. Should you need any further assistance, our customer service team is available to help you. Our hours of operation are Monday through Thursday, 8:30 AM to 5:00 PM, and Friday, 9:00 AM to 4:30 PM EST. We strive to keep hold times minimal, so you should be able to reach a representative quickly. Please feel free to contact us at ************.


    Thank you for bringing this matter to our attention.


    Best regards,


    ************

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No interested on your business.Person on the other line is too aggressive and rude.

    Business Response

    Date: 07/15/2024

    Hello. We regret to see you feel this way and want to help.We have added the phone number youve provided to our do not call list. This should eliminate the calls moving. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated calls that are deceptive in nature. Makes it seem like they are part of PECO

    Business Response

    Date: 07/08/2024

    Hello. We regret to see you feel this way and want to help. We have added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. Please reach out to our customer service team should you require any further assistance. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for providing your feedback. -************

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,Our business (NuTech Logix) has received numerous and harassing calls from a several representatives at N-Therm and are trying to get us to switch our electric company ( ************ and go through them. The problem is, we do not receive an electric bill from Duke because we lease the office space and it is already incorporated into the lease, therefore leaving several voicemails a month stating they have a copy of our electric bill is impossible. They have called and harassed my staff in order to get in touch with me and we need them to stop calling our corporate number immediately!The number they keep providing is ************, however their corporate number is **************.

    Business Response

    Date: 06/14/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************. We hope this helps.Thank you for your feedback. -************

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called our business on 6/7/24 and asked to speak with the owner. I asked what it was regarding and she said, "Tell him it's *******." I asked her number and she said, "This is far too important for a call back." I asked what the issue was and she said she could only speak with the owner or president or someone in management. I said I would need more information before I knew who could help her. She asked if I had an accounts payable department. I transferred her and she told her she had information on lowering utility rates. She said we weren't interested and asked her to remove us from her calling list. ******* said she would call back and ask for the Controller. I called the number back and asked to be removed from the call list and the gentleman, ****, said they didn't have a list but were just calling Nipsco customers about their rates.

    Business Response

    Date: 06/10/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. We have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance,please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this resolves your concerns. Thank you for your feedback.-************

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, pestered by NTherm for months about switching electric account to them. We had at least 3 different people call about it.Second, Today 05/29/24: Received a call from G (NTherm) this morning. She came at it a different way. Started switching and remembered we were in a contract for electric until 10/2025. Only switched gas to them, NTherm. This afternoon, called **** back to cancel (I was told I could cancel at any time). She started throwing a sales pitch at me. I said I just want to cancel. She continued. I became annoyed after saying I just want to cancel multiple times and started yelling to just cancel. She told me there was no reason to yell at her and to call customer service. Obviously, I needed to yell. It was the only way I got anywhere. I cancelled with customer service. I will be watching to see if NTherm's name shows up on our bill.Last, NTherm's methods are deceiving, sneaky and underhanded.

    Business Response

    Date: 05/30/2024

    Hello. We regret to hear about your experience and want to help. We have added the phone number youve provided to our companies do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance,please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************.Thank you for providing your feedback. -************

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving calls twice a week from this company since December of 2023. The calls are all the same with a woman asking if she can speak to the business owner or if he or she is available. Our business owner does not live in our state and does not operate in our state. When I have asked if there is anything I can help or assist with she simply states that she will send an email for a callback. When pressed further she states that their system found mismatched information and they needed to correct it. However, on a couple of occasions i have been able to get farther with a different person only to find out that this is just essentially a scam energy provider middle man with 16 pages of complaints on here already. Recently, I have asked twice now to be put on the do not call list to which the woman said she would. Yet i just received a call again this morning. Please. STOP CALLING OUR BUSINESS WE ARE NOT INTERESTED.

    Business Response

    Date: 05/28/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback.-************

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After repeated calls from this company and multiple requests from me to stop calling, they continue to harass me with phone calls. Please add my business to the do not call list and STOP CALLING ME!

    Business Response

    Date: 05/21/2024

    Hello. We regret to hear about your situation and want to help. What you've described doesn't align with our companies' best practices and is being looked into. In the meantime, we have added the phone number you've provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you require any further assistance, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -************

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* w/ NTherm called on 05/13/2024 @ 9:45 am wanting to discuss changes to our AEP and ************ accounts. I advised her we were not making changes to our accounts and to stop calling. I then hung up the phone as she would not take "no" for an answer. ******* from NTherm then called back at 9:48 am after being told to stop calling on the same day stating we were disconnected. I advised her we were not disconnected, and I proceeded to tell her again we were not making any changes. I specifically told ******* not to call back and remove us from the list. We have had issues with this company once before for over a month of calling us using different people for every call and changing the caller Id to show different phone numbers. As an emergency medical service, we do not have time or resources to be harassed by this company. We are hoping someone can put a stop to this. Thank you.

    Business Response

    Date: 05/13/2024

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added the phone number youve provided to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps.Thank you for providing your feedback. -************

nTherm, LLC is NOT a BBB Accredited Business.

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