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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Reviews

Customer Review Ratings

2.16

Average of 183 Customer Reviews

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Review Details

  • Aaron Y

    Date: 06/30/2025

    Aaron Y

    Date: 06/30/2025

    My wife works for this company and they are very family oriented. Very understanding company when it comes to family matters.

    nTherm, LLC

    Date: 07/01/2025

    Hello. We are happy to see you feel this way. She is a valued team member! -Nick S.

  • Matt S

    Date: 06/29/2025

    Matt S

    Date: 06/29/2025

    Had a great experience with Ntherm . Thank you for your help

    nTherm, LLC

    Date: 07/01/2025

    Hello. We are happy to see you had a great experience. Thank you for taking the time to review us, we appreciate you! -Nick S.

  • Ashley S

    Date: 06/29/2025

    Ashley S

    Date: 06/29/2025

    Great customer service, very friendly. Would recommend to other people.

    nTherm, LLC

    Date: 07/01/2025

    Hello. We are happy to see you feel this way. Thank you for making the time to review us! -Nick S.

  • Elizabeth F

    Date: 06/28/2025

    Elizabeth F

    Date: 06/28/2025

    Reliable efficient. JAMINE ****** Jordan is the best customer rep. I EVER HAVE DEALT WITH. POLITE EXPLAINED THE WHOLE CONCEPT THOROUGHLY. NO PRESSURE OR ANNOYING SALES TALK. VERY IMPRESSED I APPRRCIATE HIM

    nTherm, LLC

    Date: 06/30/2025

    Hello. We are happy to hear about your experience! Thank you for reviewing us. -Nick S.

  • Steve O

    Date: 06/28/2025

    Steve O

    Date: 06/28/2025

    Great staff and easy to follow instructions. Had a great experience.

    nTherm, LLC

    Date: 06/30/2025

    Hello. We are happy to see you feel this way! Thank you for reviewing us. -Nick S.

  • Heidi V

    Date: 06/27/2025

    Heidi V

    Date: 06/27/2025

    My phone call with ****** ******* was exceptional.Explained things very clearly....

    nTherm, LLC

    Date: 06/30/2025

    Hello. We are happy to hear about your experience! We will let Jordanna know how you feel. Thank you. -Nick S.

  • Emily S

    Date: 06/27/2025

    Emily S

    Date: 06/27/2025

    Had a pleasant experience which I haven't typically had in the past with these type of calls . A nice change.

    nTherm, LLC

    Date: 06/30/2025

    Hello. We are happy to hear about your experience! Thank you for providing your feedback. -Nick S.

  • Mach K

    Date: 06/26/2025

    Mach K

    Date: 06/26/2025

    Our experience with this company and their spam call tactics have been the same as everyone else. The caller (ours said his name was *****) is extremely pushy and insists that he can only discuss details of what the call is regarding with the business owner or controller. When told, no, more information about what he needs to discuss is required before being transferred to anyone else, he just kept arguing. Admin staff told him they could not to connect, we're not interested, and to remove us from his call list before hanging up the phone. Canny called back 3 more times before finally giving up. I'm sure he'll call again later or tomorrow.

    nTherm, LLC

    Date: 06/27/2025

    Hello. We regret to hear about your experience and want to
    help. We have added the phone number associated with your email address, ending
    in 0600, to our do not call list. This should eliminate the calls moving
    forward. Please allow 72 hours for this change to take effect. If you have any
    other concerns, please reach out to our customer service team. Our customer
    service team rarely experiences any hold times so you should be able to reach
    someone quickly and easily. Our customer service team is here for you Mon-Thur
    8:30-5:00 and Fri 9:00-4:30 EST. They are available at 888.865.3402. We hope
    this helps. Thank you for your feedback. -Nick S.

  • MJ S

    Date: 06/23/2025

    MJ S

    Date: 06/23/2025

    If I could leave no stars - I would!!!!! This company will not stop calling our office. NTherm, LLC continues to say that we have a bill due with them and that is not the case we do not even use their services. They got VERY hostile with me when I asked to be placed on a due not call list, they stated they had every right to call because they were calling on behalf on our utility provider because we were past due, they specifically said we have missed our last 5 payments. They are extremely rude and will just argue with you to keep you on the phone. This is ridiculous and this company is a SCAM!!!!!!!

    nTherm, LLC

    Date: 06/24/2025

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with companys best practices and is being looked into. In the meantime, we have added two phone numbers associated with your email address, to our do not call list. They both end in 5627. This should eliminate the calls moving forward. Please allow ******************************************************************************** have any other phone numbers youd like placed on our do not call list, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They are available at ************. We hope this helps. Thank you for providing your feedback as we are always looking into ways to improve our customer experience.-**** *.

  • Michael X

    Date: 06/20/2025

    Michael X

    Date: 06/20/2025

    Just like everyone else on the list yup.. they are crooks they lie and then pretend that your utility company rejected their request.. While billing 5x more! and once you cancel they call from multiple numbers! Their only business is to scam people.. And the fact they are still around means its working I think we should tell our congress/representees about this company and file suit with the ***! Because this practices are NOT legal!

    nTherm, LLC

    Date: 06/23/2025

    Hello. Were sorry to hear about your experience and appreciate you taking the time to share your concerns. We take all customer feedback seriously and are committed to resolving any issues that may arise.Please know that we work directly with utility providers to process enrollments and cancellations but do not control the start or drop date. 

    Wed like the opportunity to look into your account further and assist you directly. Unfortunately, the BBB does not provide your phone number, so we kindly ask that you reach out to our **************** team at ************, MondayThursday from 8:30 AM to 5:00 PM, and Friday from 9:00 AM to 4:30 PM EST. We pride ourselves on quick response times and personalized support.

    We value your feedback and hope to resolve this to your satisfaction. -**** *.

nTherm, LLC is NOT a BBB Accredited Business.

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