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nTherm, LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 183 Customer Reviews
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Review fromDavid V
Date: 03/10/2025
1 starDavid V
Date: 03/10/2025
Absolutely terrible. Promised a rate that was guaranteed to be lower then ****** and after a few months, it went to more than 3X every other providers rates. Unethical and fraudulent in the way they operate. They then argue that there is nothing they can do because we agreed to a variable rate. Ridiculous. Stay away.nTherm, LLC
Date: 04/03/2025
Hello. We regret to see you feel this way. As with virtually all businesses, we cant guarantee we will always be the lowest or lower than anyone else. This is what you agreed to when you accepted our variable rate offering. Since you first alerted our customer service team of your dissatisfaction, we have worked tirelessly to provide you with the resolution you desired. We have delivered that to you. Taking that into consideration, as well as the fact that your rate claims are inaccurate, will you please consider updating your review?
If you need any further assistance, our customer service team is still here for you. As you may have noticed, they rarely experience any hold times so you should be able to reach someone quickly and easily. They are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. Thank you for your feedback. -**** *.Review fromLiv G
Date: 03/06/2025
1 starLiv G
Date: 03/06/2025
has harassed our business and employees over the phone MULTIPLE TIMES. weve asked to be taken off their call list and they have refused to stop calling. incredibly rude.nTherm, LLC
Date: 03/07/2025
Hello. We regret to hear about your experience and want to help. What you've described doesn't align with our companies' best practices and we would like to look into. Unfortunately, the BBB doesn't provides us with your phone number so we need your help to rectify this situation. Will you please reach out to our customer service team and request to be placed on our do not call list? This should eliminate the calls moving forward. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.Review fromKaren E
Date: 02/27/2025
1 starKaren E
Date: 02/27/2025
My husband was pulled into this company and switched our electric service from PPL to nTherm. They jacked up their price and we were paying ridiculous amount of money after a few months. It's been almost a year now and the price has gotten worse. I called nTherm to cancel with them, and they said they put in a cancellation for PPL to approve. I called them again today and they said *** rejected it. I called *** and they said they never got the cancellation request. The people at nTherm are actual crooks.nTherm, LLC
Date: 03/03/2025
Hello. We regret to learn about your experience and want to help. You can cancel your account by calling our customer service team or *** directly. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. You can reach **** customer service team by calling ************. We hope this helps. Thank you for your feedback. -**** *.Review fromDean C
Date: 02/24/2025
1 starDean C
Date: 02/24/2025
We also switched to this company and had a similar experience to everyone on this page. Our rates immediately jumped from .11 to .l4 and up to the most recent bill of .35/kWh. We have one month to go to get the rebate check of 20 % but it so is not worth waiting for that check we will be cancelling today. If I could give this company a Zero I would.nTherm, LLC
Date: 02/25/2025
Hello. We regret to hear about your experience and want to help. If you still need assistance, please dont hesitate to reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. Our customer service team rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you at ************. We hope this helps. Thank you for your feedback. -**** *.Review fromShauna E
Date: 01/24/2025
1 starShauna E
Date: 01/24/2025
I changed to nTherm in December of 2023 at a rate of .317/therm. My rate is now .9/therm. I called and cancelled today and the girl I talked to (******) could not give me a date it would go back to ******. She said it could be 1-2 more billing cycles. She told me if I called Nipsco it could be processed quicker by them. I called Nipsco and they cannot process it until they receive the cancellation from nTherm which could be 1-2 months from now. Therfore, I will be paying .9/therm for up to 2 more months in the middle of winter. I had to ask for the cancellation number as she did not readily give any information to me. I don't think it should be lawful to triple a rate for a commodity overnight. Nipsco's rate is ***** at our location in ******* as of today. I hope others will do more research before switching gas suppliers. I learned the hard way. But I think their practice should be illegal.nTherm, LLC
Date: 01/30/2025
Hello. We appreciate your feedback and are happy to help. Our rates are influenced by market conditions. Our service is month-to-month with no cancellation fees. Cancellation requests are sent to your utility within three business days, and they handle the final processing. To expedite, we recommend reaching out to them four business days after we process your request. If you need any assistance with anything at all, our customer service team is available at ************ (Mon-Thurs 8:305:00 and Fri 9:304:30 EST.). Thank you for your feedback. We hope this helps. -**** *.Review fromMichael V
Date: 12/06/2024
1 starMichael V
Date: 12/06/2024
I agreed to become a gas customer of ********************** based on a reasonable rate as compared to ***************** Once the service was transferred, the rate was reasonable. My big mistake was that I didn't track the rate regularly. Of course, during the winter months, the nTherm rate went to 4X what the Consumers rate would have been. I didn't notice this for a while but when I called, they offered a rebate check. The check did arrive but I'm sure it was just to appease me into staying a customer. They offered to lower my rate. It was the Summer. Great, a low rate on almost zero usage. What a joke. By the time the Winter months rolled around, the rate was back to 3 or 4X what the Consumers rate was. Totally predatory business practices. Do not do business with nTherm.nTherm, LLC
Date: 12/10/2024
Hello. We regret to see you feel that way and want to help.If we can improve your experience in any way, we want to hear from you. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They rarely experience any hold times so you should be able to reach someone quickly and easily. They can be reached at ************.
Regarding your yearly rebate check: We offer our customers a yearly rebate check for 20% of their average monthly usage. This rebate is due to our customers after theyve completed their twelfth consecutive billing cycle with nTherm as their supplier.As you may be aware, gas pricing is typically more affordable during summer months due to there being a much lower demand. During winter months, demand for natural gas increases drastically, which typically results in less competitive pricing. Any pricing you received from us is a result of these market conditions, not us deciding to charge you more because youre using more. We hope this helps. Thank you for your feedback. -**** *.
Review fromBethany W
Date: 12/04/2024
1 starBethany W
Date: 12/04/2024
I wish that I could have a ZERO rating. These harassment tactics are getting old. I have already turned them into the BBB with a resolution that they would quit calling our business. They have not. Not only that, they are now calling our branch offices, which is completely unacceptable.nTherm, LLC
Date: 12/05/2024
Hello. We regret to hear about your experience and want to help. Our records indicate that we placed the phone number you provided, ending in 9961, onto our do not call list back in February. We have not called that phone number since then. It sounds like youre responsible for multiple other phone numbers(s) and we would like to get those number(s) added to our do not call list as well. When you have a complete list of your companies inbound phone number(s), will you please reach out to our customer service team and request that we add all of your phone number(s)to our do not call list? Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback.-**** *.Review fromMark K
Date: 11/19/2024
1 starMark K
Date: 11/19/2024
Company keeps calling after telling them multiple times that you are uninterested. They will try to word it so the call is important, and something needs to be changed on your bill. When you express you aren't interested, they reply with "you must be getting multiple sales calls." Yes I am, from this company. You ask to be put onto the do not call list and then they will call from a different phone number a month later. I'm unsure if harassing companies works for this company, but it does not work for me.nTherm, LLC
Date: 11/20/2024
Hello. We regret to hear about your experience and want to help. It sounds like it would benefit everyone if we could get your phone number added to our do not call list. Unfortunately, ****** doesnt provide us with your phone number so we need your help. Will you please reach out to our customer service team and request to be placed on our do not call list? This should eliminate the calls moving forward. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.Review fromSBB B
Date: 11/05/2024
1 starSBB B
Date: 11/05/2024
These people call my business and harass us to connect them to the "accounting department immediately". When asked what the call pertains to they are pushy and ask if I am the correct person in charge of making decisions and paying bills. They lie and say they have sent us a statement which needs payment immediately. (We have no business with them).Their business practices are unscrupulous and never would I conduct business with them and advise any readers not to either.Stop calling me and wasting my time.If I could leave ZERO stars I would do that but this system won't allow that :(nTherm, LLC
Date: 12/06/2024
Hello.We regret to see you feel this way and want to help. What youve described doesnt align with our companies best practices and is being looked into. In the meantime, we have added four phone numbers associated with your email address to our do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns,please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for you feedback. -**** *.nTherm, LLC
Date: 12/10/2024
Hi again. We have searched our systems using the four phone numbers associated with your email address and were unable to return any results. It sounds like we may be calling on another phone number of yours.Will you please reach out to our customer service team and request to be added to our do not call list for the phone number(s) youre receiving calls on? Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************.We hope this helps. Thank you for your feedback. -**** *.Review fromTina B
Date: 10/17/2024
1 starTina B
Date: 10/17/2024
These people have called our company a minimum of 50 times in the past year. It goes in waves; constant calls by the same person, multiple times a day for a week or two, after you have repeatedly told them that you are not interested. Then they stop for a month or two, and then it starts all over again. Each representative that we have dealt with is hostile, rude, and so unprofessional that it is laughable. They lie and misrepresent themselves and what they are selling. After the 4th of 5th call, you start to just hang up on them when they call, because you are so tired of them wasting your time and tying up your phone line, and then they call you back and try and tell you how rude you are for hanging up and not listening to what they have to say. We listened the first time, we read the reviews that you misrepresent your services and pricing, and we don't want it. We have told you repeatedly to stop calling us. Yet you just keep calling, I guess in the hopes that you eventually wear some poor soul down enough with your bald-faced harassment that they agree to your price-gouging plan just to make your incessant calls stop.I am beginning to wonder if this place is working with some researchers conducting a study on the levels of extreme anger and irritation that can generated by horrible telemarketers.nTherm, LLC
Date: 10/18/2024
Hello. We regret to hear about your experience
and want to help. What you’ve described doesn’t align with our companies’ best
practices and is being investigated. In the meantime, we have added the phone
number associated with your email address to our do not call list. This should
eliminate the calls moving forward. Please allow 72 hours for this change to
take effect. Our customer service team is here for you Mon-Thur 8:30-5:00 and
Fri 9:00-4:30 EST should you have any other concerns. They can be reached at
888.865.3402. We hope this helps. Thank you for providing your feedback. -Nick
S.
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