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Business Profile

Pillows

Pacific Pillows, LLC

Reviews

Customer Review Ratings

4.28/5 stars

Average of 153 Customer Reviews

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Review Details

  • Review fromJacquie M

    Date: 05/11/2023

    4 stars
    I had the same experience as ************ -- one of my standard/queen size pillows was and is less full than the other. Putting them in the dryer to fluff helped, but the difference is still noticeable. Comfortable, but noticabel.
  • Review fromLeo A

    Date: 05/08/2023

    5 stars
    Accuracy at its finest, great quality and unrivaled comfort. Thank you!
  • Review fromJulie P

    Date: 05/06/2023

    3 stars

    Julie P

    Date: 05/06/2023

    I bought a pair of standard/queen size and one pillow is less full than the other. I was hoping for a better experience.

    Pacific Pillows, LLC

    Date: 06/14/2023

    Hi *****,

    Thank you for leaving a review. Please make sure you reach out to ************************************** for support in processing a free shipping return or exchange.

     

    Best,

    Pillows.com

  • Review fromCheryl T

    Date: 04/25/2023

    5 stars
    I love these pillows. I slept on them at a hotel and asked how to order them. The front desk person gave me the wrong website so I had to search for it, but glad I found your site. They are exactly like the pillows at the hotel.
  • Review fromSheryl D

    Date: 04/24/2023

    3 stars

    Sheryl D

    Date: 04/24/2023

    I ordered king size pillows and pillow protectors bit received queen size pillow protectors. I emailed Pillows.com 10 days ago and still have not received a response

    Pacific Pillows, LLC

    Date: 06/14/2023

    Hi ******,

    I am not sure why we didn't get your first email but we definitely saw the second email and refunded you for the pillow protectors. Once again, sorry for the inconvenience.

    Best regards,

    Pillows.com

  • Review fromMarjorie W

    Date: 04/13/2023

    5 stars
    These pillows were replacements. The originals were purchased many years ago at a local store! They are just what we need and like thank you!
  • Review fromJoseph P

    Date: 04/11/2023

    5 stars
    We slept on these pillows during a recent hotel stay. Liked them so much, took a pic of the tag and googled them when we returned home. Items delivered just like the hotel pillows, wonderful!
  • Review fromJeanne T

    Date: 03/30/2023

    4 stars
    Have asked several Holiday ****************** for pillow information and finally one gave me your website! I really like my pillow so far after almost a month- it does not seem as dense as the Holiday Inn ************************** miss that- but so far so good. Hoping it stays this plump at least. I kind of have to agree with the review before me that the outside material of the pillow could be a higher thread count for a little more softness. I appreciate how easy the website was to navigate and order from. Shipment was super speedy and protected the pillow well.
  • Review fromJodi C

    Date: 03/26/2023

    3 stars
    While soft, the fabric used for covering is a very stiff cotton which is very noisy even when covering in a pillow cover plus silk pillow case. Disappointed.
  • Review fromChristi W

    Date: 03/21/2023

    5 stars
    Great pillows! I used these at a hotel, and I was thrilled to be able to find them online.

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