Reviews
Customer Review Ratings
Average of 153 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDonna G
Date: 11/15/2022
5 starsPillow was much firmer and fluffier than I wanted but I kept it to put on an extra bed. The pillow is made very nice and appears to be high quality. Was looking for a Dream Surrender Two and the description said this Dream Surrender Firm pillow replaces it. Unfortunately for me, its not the same pillow. Will rate it 5 stars only because of pillow quality if some one is looking for a fluffy, firm pillow made well.Review fromAngela W
Date: 11/08/2022
5 starsreally happy with my fluffy down pillow. Nice cover as well. Well priced altogetherReview fromCarol M
Date: 10/30/2022
2 starsCarol M
Date: 10/30/2022
This pillow has a very bad odor. I followed your recommendation to let it off gas a bit before using and waited two weeks. But it still has a very strong and very bad odor. Because of this odor I slept poorly and ended up with a sinus infection. Will need to return this pillow as soon as possible.Very disappointed.
Pacific Pillows, LLC
Date: 11/01/2022
Hi *****,Thank you for leaving us a review about your order. I am so sorry your pillow had a strong odor. It looks like our customer service team has already issued you a free shipping return label so you can get refunded. If you need anything else, please let us know.Best Regards,****Review fromGary G
Date: 10/22/2022
2 starsGary G
Date: 10/22/2022
They sent the wrong brand of feather pillow and the wrong sized pillow, but sent the pillow cover as ordered, which of course did not fit the wrong-sized pillow sent. I returned it all. Not sure if I have received a refund because "pillows.com" didn't show up on my credit card as a charge so I wouldn't recognize the refund either. It would have been nice if they acknowleged receiving the return and had told me that the refund was issued. However, the customer service reps were VERY nice and they answered my complaint promptly. I'm sure that this is a good company to deal with normally, but I'll save myself the aggravation next time and order from someone else.Pacific Pillows, LLC
Date: 10/24/2022
Hi ****,Thank you for your BBB review. Sorry you were not happy with your experience. Looks like we did in fact ship you the correct size and items for your order. We can confirm we shipped you the correct items and sizes because we got your return box back on 10/11/22. Perhaps you believed the size JUMBO 20x28 to be a bigger pillow like a king size. You were refunded back in full on 10/13/22. We emailed you a return refund email on 10/13/22 at 10:21am. I have resent it again for you today. If you have any questions, please let me know.Best Regards,****Review fromAllison F
Date: 10/21/2022
5 starsLove!! I stayed at ***** **** and loved their pillows so I looked to see where they get them, Pillows.com. Im so happy I found them! Ive been on a best pillow **** for years and wasting money on pillows that I hate. I will be buying more for our guest room.Review frombridget M
Date: 09/27/2022
3 starsLove most of my order! 2 of the pillows I purchased are too firm so I am trying to initiate a return but still trying to figure that out which is why I only gave 3 starsReview fromCarole F
Date: 09/27/2022
5 starsWOW Impressive pillow! Love the size and fluff. Quick shipping. Fair pricing. I will be back! Thank you.Review fromAntonio R.
Date: 09/21/2022
4 starsAwesome pillows I ordered 4 of them just like the hotel and sleep well no headaches or neck pain. The discounts help always do this all the time thank youReview fromSheila R
Date: 09/18/2022
5 starsOrdered 4 firm pillows with covers, as my husband was on a business trip and his hotel carried these. We havent slept this well in a while. No more neck aches. Would order again.Review fromCARLETTE J
Date: 09/11/2022
2 starsCARLETTE J
Date: 09/11/2022
The pillows were not what I expected. They had my neck and shoulder hurting within two days of use. I contacted Pillows and explained this to them. ***** was very helpful and recommended a different pillow. I went ahead and did an exchange and are now waiting on these pillows to arrive. I truly hope they work as they have a 5-star rating. If not, I will be doing another exchange, which I hope Pillows will allow. The exchange process was fairly easy, though I would have preferred to talk to someone, as this was all thru email. It should not be advertised to call someone when you are instructed to do this thru email.Pacific Pillows, LLC
Date: 09/12/2022
Hi ********,Thank you for leaving us a BBB review. You can process up to 3 free shipping exchanges in the first 90 days of your your original order date. You can return everything with money back in the first 30 days, which means you have till about 9/18/22 to let us know if you want to return everything with money back. Pillows.com is a small Veteran owned business and 1 to 2 people are working customer service. We do our best to catch every call but sometimes it is quickest to reach us by email. If you have any questions or concerns about our return/exchange policy please reach out to us at ************************************** or check out our return/exchange information page on our website - https://pillows.com/pages/returns-exchanges Best Regards,Pacific Pillows, LLC
Date: 09/12/2022
Hi ********,Thank you for leaving us a BBB review. You can process up to 3 free shipping exchanges in the first 90 days of your your original order date. You can return everything with money back in the first 30 days, which means you have till about 9/18/22 to let us know if you want to return everything with money back. Pillows.com is a small Veteran owned business and 1 to 2 people are working customer service. We do our best to catch every call but sometimes it is quickest to reach us by email. If you have any questions or concerns about our return/exchange policy please reach out to us at ************************************** or check out our return/exchange information page on our website - https://pillows.com/pages/returns-exchanges Best Regards,Pacific Pillows, LLC
Date: 09/12/2022
Hi ********,Thank you for leaving us a BBB review. You can process up to 3 free shipping exchanges in the first 90 days of your your original order date. You can return everything with money back in the first 30 days, which means you have till about 9/18/22 to let us know if you want to return everything with money back. Pillows.com is a small Veteran owned business and 1 to 2 people are working customer service. We do our best to catch every call but sometimes it is quickest to reach us by email. If you have any questions or concerns about our return/exchange policy please reach out to us at ************************************** or check out our return/exchange information page on our website - https://pillows.com/pages/returns-exchanges Best Regards,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.