Reviews

Review Details

• Review fromNicole W

  Date: 06/19/2024

  5 stars
  Wonderful pillow. A little more firm than the one I slept on at the hotel but prob needs to be just broken in lol.

• Review fromaddie v

  Date: 06/17/2024

  5 stars
  i love this pillow!! so comfy! i was expecting something different but i think i just need to my pillow research. helps a lot if you have neck and back pain!!! 10/10 would recommend getting one or 20??

• Review fromLaura P

  Date: 06/13/2024

  4 stars
  I received my pillow on time. I like it but its softer than I expected, requires more fluffing than I anticipated. Im going to keep it anyway and hope *** get used to it but if I order again I would go for firmer

• Review fromMichelle D

  Date: 06/11/2024

  5 stars
  I bought 2 pillows fir me and my husband, but after getting them, I realized they weren't what I needed so I gave them as a gift to my sister and her husband. So I was pleased they could be used. They love the pillows!

• Review fromAmy A

  Date: 06/10/2024

  5 stars
  My order was perfect in every way! Could not be happier.

• Review fromSue D

  Date: 04/27/2024

  5 stars
  I love my pillow. I am a side sleeper and it is so comfortable and has just enough give and still gives the support I need. It never seems to loose its shape and fluffs up nicely. I slept on them at the hotel and loved them then but it took me a year to justify paying the price for it but now Im glad I did. It makes it even better knowing this is a veteran owned business, I am involved with the **** my dad was a WWII veteran and they have a special place in my heart. Thank you for your service.????

• Review fromMarisol B

  Date: 04/25/2024

  1 star

  Marisol B

  Date: 04/25/2024

  I purchased 2 sets of pillows and 4 pillow cases and the soft pillows are completely flat after only a week of use and the firm and more like a soft . I paid $300+ for this for them to not even last a few weeks
  

  Pacific Pillows, LLC

  Date: 05/03/2024

  Hi *******!

  Thank you for your review. Sorry to hear you are not happy with your pillows. Can you please reach out to ************************************** for help processing a return or exchange. Thank you!

  Best,

  Pillows.com

• Review fromRobin G

  Date: 04/10/2024

  1 star

  Robin G

  Date: 04/10/2024

  I really want to support you and your business, especially with you being veterans.However, I have tried the pillow with the pillow cases for about a week, and the pillow is just not acceptable. It hurts my neck significantly, and it becomes so hard that I wake up multiple times through the night trying to fluff and soften it.
  

  Pacific Pillows, LLC

  Date: 04/15/2024

  Hi *****,

  Thank you for your review. Sorry to hear you do not love your pillows. Please reach out to customer service at ************************************** for help processing a free shipping return or exchange on your order.

  Best,

  Pillows.com

• Review fromApril K

  Date: 04/03/2024

  5 stars
  Second set of Best *************************************** at my home, and a set to my daughters family last Christmas. They are amazing. If you stay in a hotel and live the pillows, take note of the brand.

• Review fromColleen S

  Date: 04/02/2024

  1 star

  Colleen S

  Date: 04/02/2024

  Terrible and misleading, they try to redirect you from making an exchange and then tell you you cannot make an exchange because the 90 days is up. Even though I had called repeatedly, and NO ONE answers the phone, I left messages, and NO ONE called me back. I started the complaint about the pillows well within the 90 days, but an employee told me to try a different method to make the pillows work better, so I did, and it didn't work well at all, so I called and again NO ANSWER, NO ONE RETURNS CALLS, so I did the online chat and was told - my 90 days were up a week earlier so they would not except my exchange!! They are a SHADY organization, I spoke to a manager, and she did not stand behind the fact their employee misled me, they refused to honor the fact that I had started the process of exchange within the 90 days. They are a terrible company and DO NOT have any regard for the customer.
  

  Pacific Pillows, LLC

  Date: 04/03/2024

  Dear *******,

  
  Thank you for taking the time to provide feedback on your recent interaction with us. We genuinely appreciate your input and the opportunity to address any concerns you may have.
  We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience this may have caused. It is always our utmost priority to ensure that each of our valued customers receives exceptional service and finds the perfect product to suit their needs.

  
  Upon reviewing your order history, it appears that our customer service representative offered assistance in resolving the issue you encountered with your pillow. Our intention was to provide a solution to the "taco" shape concern by recommending the use of pillow protectors. As a gesture of goodwill, we promptly dispatched two FREE king-size pillow protectors to you with complimentary shipping. Please rest assured that our aim was never to dissuade you from exchanging your pillow, as customer satisfaction is paramount to us.

  
  We understand the importance of transparency, and our return and exchange policy is clearly outlined on our website to ensure all customers are informed. Regrettably, when you reached out for a second time regarding an exchange, your request fell outside the parameters of our policy.

  
  Regarding the missed phone call on 3/24/24 at 2:47 pm, we promptly responded by returning your call just a minute later, as evidenced by our call log.

  We stand by our offer of providing you with a 20% coupon code for a new purchase if you wish to try another item. 

  
  Warm regards,