Complaints

This profile includes complaints for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
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  Park East Living

  1819 Glenna Goodacre Blvd Lubbock, TX 79401

• 

  Hill Place Apartments

  754 S Royal Oak Pkwy Fayetteville, AR 72701-7885

• 

  Fifty Twenty-Five Apartments

  5025 Collwood Blvd San Diego, CA 92115-2126

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  Cardinal Group Management

  Bozeman, MT 59715

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I have been trying to contact Cardinal Management since 2023 and have finally been contacted a year later and are still having issues with the property. When speaking to anyone of leadership we have been given no resolution or compensation for the fact I had to live in a ***** infested apartment for months and they even came in our home without knocking or prior notice of entrance. My girlfriend lost all dignity and was walked in on without any knocking on the door. This same employee has made my girlfriend uncomfortable in the past and when I have an issue with anything I am threatened by the company. When speaking to higher *** they continue to tell us they will call back with a resolution and we have to **** them down. We **** them down, still no help with any of our situations. The executive even told my girlfriend she was lying about her incident.

  Business Response

  Date: 09/04/2024

  Hi ******, 

  Request you to share the property/ community name with us so that we can take your complaint ahead and  help you with the best possible solution. 

   

  Thanks

  *****

  Customer Answer

  Date: 09/04/2024

   
  The community is The Grove At ********
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/01/2024

  Hi ******, 

  Thank you for bringing this matter to our attention. We take all residents concerns seriously and apologize for any inconvenience.

  
  Regarding the ***** Infestation:

  
  We did receive a service request related to roaches within Mr. ***** unit in September 2023.  We took prompt action to resolve this, by taking the below steps.
  Immediately contacted our vendor for pest control in order to treat the unit for roaches or other pests.
  We decided that on October 5, 2023 we would relocate the resident to another unit. This was due to Mr .Banks originally being placed with different residents that had very messy living conditions and were evicted. The residents that were evicted had food throughout the unit causing the pests. While we were treating the issue, Mr. ***** requested to be transferred to a new unit with his partner which we did.

  
  Regarding Unannounced Entry:

   
  We have strict policies regarding resident privacy and require notice before entering any unit unless there is an emergency. We have sent out notifications via text, email, and notices to doors regarding the larger turnover period between July and August. In these notices, we stated that vendors, Maintenance, and Staff will enter units. The policy in place for entry is for the team members to knock on three separate occasions and announce themselves before entering the unit.

  
  Regarding Sexual Harassment:

   
  We take all allegations of sexual harassment seriously. We are requesting additional information related to the incident so this can be investigated.

  
  Regarding Lease Termination and Compensation:
  While we understand Mr. ****** frustration, we are unable to waive any fees or offer partial rent at this time. We believe that we have taken appropriate steps to address the issues he has raised in a timely manner. 

  Thanks

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22232406
  
  I am rejecting this response because:
    So when a resident has contacted you in regards to things happening at the community, you guys resolution is to tell me you guys have done none of these things listed. Your employee tried to apologize and reason with me when he broke into our apartment. His reasoning was because a contractor was in the apartment 2 hours prior. Not once did ***** ******** deny forced entry. This is all the documentation I need from you guys. Sexual harassment and breach of privacy is still being ignored. You guys are doing this to mental health patients and the *** states reasonable accommodation. My doctor has confirmed ptsd and aggravation of my current mental diagnosis due to your neglect and wrongdoing by your employees and company. To resolve this issue, especially with plenty of medical documentation on our end, we would like to be released on the basis of reasonable accommodation. This location is unfit for women and people with any mental disabilities. I want to let you guys know exactly that. If this cannot be resolved then we will be forced to take the civil route to reach a resolution.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to bring to your attention several urgent issues that have been affecting our daughter's living situation at **************************** located at **************************************************************. The following service request tickets have been issued for the repairs below but have not been resolved after 8 days. This has caused significant inconvenience and has resulted in the tenants (4 females) living in a compromised and unsafe environment with a front door lock that does not lock (cannot be unlocked or locked from the outside) and overall deteriorated living conditions:1) Ticket #********: Living Room (broken blinds)2) Ticket #********: Drywall repair for hole in the wall in bedroom 3) Ticket #********: Bathroom door repair (door jams and doesn't close all the way)4) Ticket#********: Replace locks and keys so tenants can lock and unlock door (this is most urgent for the safety of the tenants)5) Ticket #********: Bedroom A-1 cannot be locked from the outside with the key given to the tenant (my daughter). Our daughter and her roommates have tried to resolve these issues directly 6 times by speaking with your front desk representative and issuing several service requests. However, none of these problems has been resolved. I am now requesting that you take prompt and effective action to remedy these issues. To resolve these issues, I expect immediate action to replace the front door lock or entire door with a functioning lock with keys made for the tenants by end of day on Saturday, August 31, at 5PM. I expect that all of the other maintenance requests will be resolved to our satisfaction no later than Tuesday, September 2nd, 2024 I look forward to resolving this matter amicably. If you would like to discuss this matter further, please contact me at ********************** or on my mobile phone at **************. If I do not hear from you by Saturday, August 31st, 2024, I will consider escalating our concerns.Sincerely,***** *******

  Business Response

  Date: 09/11/2024

  Hi *****, 

  Thank you for reaching out about your concerns! Our management group will be in contact with you to address these concerns as soon as possible.

   

  Thanks!

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22222792
  
  I am rejecting this response because the business has not fully resolved the maintenance issues that it committed to addressing in multiple written communications since September 2nd, 2024.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/14/2024

  Hi *****, 

  "Mr. *******, all noted work orders from your initial inquiry have been completed and confirmed with the tenant." Feel free to make this more friendly. Let me know your thoughts"

  Thanks!

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22222792
  
  I am rejecting this response because the business is still in process of resolving one of the maintenance issues that generated this complaint: fixing or replacing the malfunctioning dishwasher.  The dishwasher is still leaking and has been for 8 weeks since tenant occupied the rental unit.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/22/2024

  The complaint that was filed, ********, has been fully resolved by the company.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had multiple issues with over payment waited till they fixed problem to pay after I moved out they dropped my credit score 65 points on Equifax and ***************************************************************************************************** there website but number is acting like it is turned off want to settle this and get past it and most curitanly get my credit fixed so I can move on from them

  Business Response

  Date: 08/22/2024

  Hi ******, 

   

  Thank you for reaching out. May I request you to confirm the community name so that we can take ahead the complaint and provide best possible solution. 

   

  Thanks

  Customer Answer

  Date: 09/18/2024

   Millennium Norman ***************

  Business Response

  Date: 09/25/2024

  Hi ******, 

  We have confirmed that your account was not sent to collections, as the account is in good standing with a $0.00 balance. We show that the final payment was submitted on time, and in full. Please note that this did not impact your credit. 

  
  Thank you!

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cottages are currently trying to charge me cleaning fees of $230 as my lease ends. I have filed a dispute as I believe they have erroneously charged me. They have not tried to contact me in regards to the dispute whether to deny it or clear the charges. I am quickly approaching the date at which I will invite late payment fees, and they still refuse to discuss the charges.

  Business Response

  Date: 09/04/2024

  Hi ******, 
  
  
  Thank you for your patience. 
  The charges have been removed and only $30 needs to be paid. 

  Thanks!

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We showed up as directed by The Cottages for move in on August 16. Upon entering the unit, we discovered a unit in disrepair and not ready for move in. Specifically, the unit reeked of marijuana, floors were completely filthy, common spaces unkept - it was simply gross and unacceptable. We have made the property aware of this through email contact as well a completion of the move-in survey.We are seeking one months' rent to compensate for the cost of cleaning supplies and unexpected, unplanned time away from work for my wife and I.Reference news story here: **************************************************************************************************

  Business Response

  Date: 09/04/2024

  Hi ***, 

  Thank you for reaching out.

  To share a quick update, the Portfolio Manager will be reaching out to you directly with a $500 gift card for the inconvenience. 

   

  Thanks!

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The portfolio manager, ******************, reached out to me yesterday via email and I have responded to her as follows.

  The gift card settlement is fine - please email gift card to *****************

  The items identified in the complaint have NOT been remedied by the Cottages at ************  The marijuana smell needs to be addressed as does the overall cleanliness of the unit.

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2024, I put in writing to cancel a lease for The Wilde Apartments. I received an email on July 17, 2024 that due to the fact we canceled within 72 hours we were able to cancel the lease. It was stated that we needed to sign some type of document to waive the application and administrative fees. Those documents were signed by both of us on July 15, 2024. We never received any communication from the apartment complex after the email on July 17th 2024. After a month I received a bill from The WIlde for $280 claiming that we have to pay for the application fees and administrative fee. After a back and forth email with ***********************, who was very unhelpful, she stated that we had to pay the fees because we did not sign the waivers. She stated that they did not receive the signatures from me, but received it from my daughter. I stated that I did in fact sign the waivers and I have no control of the system on their end. I have requested numerous times for the fees to be waived. We do not have a lease with them. The special on the day we went to speak to them was the application and administrative fees to be waived. Now because we chose not to live at this place we are being made to pay fees. I have requested *************************** supervisor's name and number twice and have not received that information. Anytime you try to call someone at the complex it is impossible to speak to a person and can communicate only through email. This business is a scam and unprofessional. I am requesting for the fees to be reversed. Please see the statement we were sent a month later that is titled as "move out statement". Please note that we are not tenants of The Wilde, never moved in there and should not be receiving a MOVE OUT STATEMENT. I am aware of the may issues of this apartment complex due to the number of negative reviews that is the very reason we did not want to live there. Please help us resolve this issue. We wish to move on from this situation.

  Business Response

  Date: 08/20/2024

  Hello ******,
  
  Thank you for your feedback. At this time, there is no Concession document on the account that was signed by both parties, so the Waived Application and Admin special could not be applied to the account. Although the 72 hour cancellation policy requirements were met, all approved leases do incur those listed fees and are still owed to the account even if the lease is cancelled after approval. You may also reach the Community Manager, **** at ********************** for further clarification regarding this final balance and provide them with proof of signature of the Concession document by both parties within that 7-day timeframe given when the document was first issued.
  
  Thank you

  *****

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am writing to report fraudulent and abusive practices by the management at *********************, located at ********************. I reside in a two-bedroom apartment in this building. Owners: ****** Partners Property manager: ***************************** Leasing manager: ********************: The person with long dark hair Community assistant: JG Over the past year, I have been subjected to numerous illegal actions by the current management, including:**This is an unlicensed property!**1. Illegal Rent Increases: The management has doubled my rent payment twice this year, from the agreed-upon $1,195 in my lease to $2,410. When I protested, they added a $100 floor premium this month, along with other arbitrary charges. These increases are clear violations of my lease agreement and appear to be a tactic to pressure me into accepting a roommate, which I had previously been exempted from due to my serious illness and disability..3. Neglect of Critical Facilities: The buildings elevators have been out of service for several months, forcing me to climb 14 flights of stairs, despite my severe health condition. The absence of hot water for nearly four months during the winter is another instance of negligence, forcing me to seek external facilities at personal cost.

  Customer Answer

  Date: 08/18/2024

  Hi,

  I am writing to bring to your attention the current management team at *********************, located at **********************. Since February 2024, the property has been managed by Cardinal Group Management. The Director of Operations for this team is *************************, and she provided the following contact number: *** at ************.

  Thank you for your prompt attention to this issue.

  Sincerely,

   

  Business Response

  Date: 09/11/2024

  We want to inform you that  Cardinal Management Group officially took over management of the property on August 15, 2024. We are deeply committed to the well-being and satisfaction of our residents.
  
  We are aware that the elevator is currently out of service and understand the inconvenience this may cause. Please be assured that we are actively working to address the issue. Repairs are scheduled to begin in early October, and we are doing everything possible to expedite this process.
  In the meantime, we have two operational elevators available for use. Unfortunately, we will not be able to provide any compensation since the entire community was affected and ever since Cardinal took over, immediate actions were taken to rectify the situation. 

   

  Thanks!

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22138117
  
  I am rejecting this response because:

  I returned the keys today September 9th at 5 pm. Honestly, Im not the only one whos been through such a horrific experience in that building, all thanks to the management teams dreadful and retaliatory attitudes. Those managers are absolutely terrible, terrifying, and even petrifying!! Read the attachments.

  i have complaint strongly against ***************************!! Please reach out to him as soon as possible and tell him that I have a complaint against him because of the explanations and records I have shared about his property so far!!

  The primary person in my complaint is *************************** he is responsible for all these issues!!

   

  here is the message from another resident at Auraria Student Lofts that suffered because of ***************************:

  I sent the screenshots via email to you. 

  ************
  1 year ago
  To begin there a a lot of building codes being violated in this particular apartment complex. Elevators do not always work, sometimes they drop with tenants inside of them. They lie but they have been cited for this. Most recently they have been cited for not having hot water. They are not *** compliant. They are not honest with potential renters prior to having them sign leases here. The entire building was engulfed in smoke several weeks back and not one new student moving in was told so that they may have a knowledgeable choice to back out of their leases. This building is deserving of condemnation with all of these issues to be 100% honest. If you make viable complaints they retaliate and attack or harass the tenant for it. The entire management team smokes weed. In leases that is considered a reason to be evicted yet they are doing it. This is information that ought to be shared with anyone trying to lease their child a place for a semester or a year or several or anyone at all thinking this is a good idea. It is simply not a good idea. They are currently filling bankruptcies and being sued by all of their investors and some former employees as well. They will not speak truth for anything. If anyone says a word of reality they try to paint that person as the problem and it's gone on long enough. ******** doesn't even care What they're doing to exploit students. While filing bankruptcy they continue to upcharge students rent on a single bedroom occupancy. For rent that High no one should be without hot water ever or a safe use of elevators. Many others have tried to state these things with only someone throwing them under the bus after as an act of retaliation instead of amending their wrongs. It's terrible business and perhaps needs to be under inspection by the city for a while. I'd not suggest signing any lease here. You will get trapped by the high costs and regret it. Sadly this is all facts.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/16/2024

  I am writing to confirm that the issue has been resolved to my satisfaction. Please consider this matter closed.
  Thank you for your assistance.
  Best regards,
  *******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a dispute concerning a move-out charge of $55 for an unclean bathtub - due to existing stains and the tub was cleaned twice before move-out. I had called and left messages on their portal with no response. No one has contacted my daughter or me. Please check into this process for me as it needs to be resolved by 8/15/2024. Thank you

  Business Response

  Date: 08/12/2024

  Hi ******, 

  Thank you for reaching out to us with your concern. May I request you to share the community name so that we can take this query ahead and provide the best solution. 

  Thanks

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22112148
  
  I am rejecting this response because:

  The property is The Wilde in *******, ** at the following address:

  ***********************************************
  Apt 723-A
  ****************
  *************

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/28/2024

  Hello,
  
  
  Thank you for reaching out. Our records show that you received a response on 8/16/24 via the Customer Accounts Specialist for The Wilde. If you still have questions or concerns regarding this, please contact them directly at ******************************.
  
  
  Thank you!

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22112148
  
  I am rejecting this response because:
  The Wilde never contacted me to resolve the issue.  They only threatened to report it to the credit bureau if we didnt pay. Poor customer service and no response. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The staff is very rude and ignores me. I put in maintenance requests and they mark them as completed without actually doing the work. They don't respond to any emails unless I send them multiple times and wait for either days or weeks for a response. They also tricked me into signing a lease that charges me $216 more every month then what is advertised on their website. The regional manager has very poor customer service skills as well. They mock me and tell me that I am simply not a priority.

  Business Response

  Date: 08/12/2024

  Hi Lacey, 

  Thank you for reaching out with your query. In order to take this ahead, request you to confirm if the query is for Chestnut Springs Apartments, ****************?

  We can take this ahead then and help you. 

  Thanks

  Customer Answer

  Date: 08/21/2024

   To whom this may concern, 
  
  Yes this complaint is about *************************** in **************** ********. Since I have made this complaint, I received a notice on my door threatening me to make any more complaints or asking them for any more maintenance requests or they are going to evict me. They run this complex like "thugs." I feel they are trying to bully me and intimidate me from taking this matter any further.
  
  Thanks
  *************************

  Business Response

  Date: 09/04/2024

  Ms. *******,
  
  As you have given lists of items to be completed in your home we have come to your home while you were there to address and complete those work orders.  Our team has email confirmations that you agreed the list of items were completed.  When you have additional items you state that these were not completed from the prior list, we are happy to assist you with your needed repairs, however, as you know you require to be present.  We have reached out to you to complete the few items that are on your current work needed and you have not responded with a time for us to complete.  
  
  As for the "tricking" you with the renewal and the additional rent increase.  You were offered a lease renewal in your current home that you have lived in for a year, we merely offered the renewal and you accepted the renewal.  You then told the Regional Manager that you didn't have time to look anywhere else so you felt forced to sign the renewal.  At that time you were offered to be let out of the renewal lease.  You declined, this is also in a written email.
  
  We are allowed to increase rates for renewals, so we have not done anything unethical or "tricked" you into anything.  We would like you to be happy in your home, so again if you would like to dissolve the renewal and vacate, we will allow this.

  Thanks

  Customer Answer

  Date: 09/11/2024

  Dear Cardinal Group, 

  
  

  I also have all of the emails between myself and your team and what you replied with isn't exactly true. The team did make plans with me to fix my doors and other things but all they did was put new doors in. They made plans with me twice to come back and caulk and paint but never did either time. 

  Are you actually reading the emails because I am being accused of having a renovated unit that I do not have and that's the reason why my rent was increased. Not simply because you felt like raising my rent. Your team goes back and forth with me accusing me of having a renovated unit and I ask what constitutes as a renovated unit and I'm ignored, I ask them to come look for themselves and I'm ignored. My kitchen and bathroom cabinets are rotted and falling thru at the bottoms and I have put in more than one maintenance requests and my maintenance requests are marked as completed without actually being completed and when I ask the team why my requests were marked as completed but the work wasn't done, I'm ignored.

  My cabinets finally fell thru yesterday. And I have my original lease that says my apartment isn't renovated and then I have emails from **** ***** saying there is nothing in my lease that says whether I have a renovated unit or not.

  There r also about 5 pages in the lease that speak of black mold and I believe there is black mold outside my door in the hallway that no one will remove.

  I had to wait for several months begging for my toliet to be fixed.

  Didn't I already put this in the original BBB complaint? Why am I always having to repeat myself to the people that work at Cardinal Group? Why can't you just do your jobs correctly and in a timely manner and stop gaslighting tenants? 

  I have sent 3 demand letters, countless emails and now the local code enforcement agency is fining you because you refuse to do your job. I have done nothing wrong. I pay my rent and I even pay an extra $216 a month and the apartment I'm living in isn't even up to code. 

  Instead of going back and forth and arguing with me, check for yourself. Come here and look for yourself. Make sure and read ALL of the emails before you question me. I shouldn't have to move because you don't want to do your job.

  I shouldn't have to be threatened, bullied and harassed by staff because you don't want to do your job.

  I'm now taking this matter to court and court is Sept 30th. I've been dealing with this for roughly 8 mos. I have literally begged several different people who work with you for help and no one will help me and I have all of the emails to prove it.

  
  

  Are you going to pay my moving expenses?

  Are you going to do the right thing and bring my apartment up to code and refund me back the extra money I have been paying?

  
  

  I shouldn't have to deal with this! I'm a nice clean person that does nothing wrong!

  All I'm trying to do is pay my rent and live in peace but in the 16 mos I have lived at *************************** there have been about 6 different apartment managers and about 5 different maintenance men and 2 different regional managers. This quick turn around of staff speaks for itself. You clearly have poor management and I'm not the only unhappy tenate here. Again, if you would like a better reputation and want to protect your investment, maybe you should speak with your tenants and find out what they like and don't like instead of making assumptions and not doing your jobs.

  
  

  Best

  Lacey Loehrig 

  Business Response

  Date: 09/25/2024

  Dear Ms. ********************** a management team we have done everything we are legally required to do and because of that, we won't be providing any additional compensation or credits.  As you know, you agreed to the new lease terms, you are expected to follow that contract.

  Thanks!

  Customer Answer

  Date: 10/02/2024

   To whom this may concern,

  
  

  Why can't you reveal who you are? Why couldn't your "team" had done their job correctly in the first place without having to be made to by code enforcement and the court system? 

  I guess we will find out on Monday at court what will happen to you next? I'm sure it's against the law to have water damage in the halls and black mold. If I were a betting woman, I would say the judge will make you fix that as well. 

  O, and by putting a white board on top of broken rotted cabinets isn't considered quality craftsmanship and is still against code and you were fined again yesterday. 

  But hey, like you said..... your "team" keeps everything on the up and up. 

  
  

  Best, 

  ***** *******

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My apartment was flooded at the end of December as a result of a water pipe bursting, which led to mold growing in my unit for a period of 1.5 months. During this time, management did nothing to remedy the issue.Afterwards, myself and my roommates were relocated to an ****** for one week, and were told to bring some belongings which would be appropriate for that amount of time. After inquiring, we were told the timeline for fixing the unit would be "around a week." After a week,we were instead relocated to another ******, and this cycle continued for around four months. Having to move every week was agonizing and two of us ended up getting tickets at one of the ******* as there was very limited parking, resulting in us having to park in the street (which required a permit). I continually attempted to contact the management here at Fifty Twenty-Five, and was ignored at almost every attempt. At one ******, I discovered dried blood on the sheets, and told management I did not feel comfortable staying there any longer. I was finally answered, and was told to go stay at my girlfriend's house. I was still paying my usual rent this whole time.I was then relocated to a unit on-site after four months, but was moved to a room I had to share with another roommate, which was not what I was paying for. The unit I previously had was one which had a half-wall down the middle, allowing for some sense of privacy. I was told to tough it out as I would only be staying there for a week. I ended up "staying" there from April 13th to June 20th. I in fact did not stay there, as I felt extremely uncomfortable with the living situation, and this unit was not what I was paying for in my rental agreement.We were then all compensated a measly $500 for the whole ordeal, and I have since been ignored when questioned about the extremely low amount of money. I asked for a detailed list, assigned monetarily, explaining why each of my problems added up to $500. No response.

  Business Response

  Date: 08/19/2024

  Hi *****, 

  Thank you for your patience during this time. We sincerely apologize for any inconvenience this situation may have caused. Our team is in the process of thoroughly reviewing the matter and will be in touch with you directly to provide any updates or findings.

  Thank you!

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22057225
  
  I am rejecting this response because:

  I have yet to receive any new information other than vague promises of further communication from your company in the future.
  
  Sincerely,
  
  ***** Urtiz ****

  Business Response

  Date: 09/16/2024

  Hi *****, 

   

  Thank you for reaching out, we would like to assure you that this matter is being handled internally. Our team will be in touch with you to discuss further steps and work towards a resolution. We sincerely apologize for any inconvenience this issue may have caused and are committed to resolving it as quickly as possible. Thank you for your understanding and patience.

  Thanks!