Complaints

This profile includes complaints for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
• 

  Cardinal Group Management

  3535 E 10th St Greenville, NC 27858-0823

• 

  Arcadia Student Living

  707 Sanctuary Pl Charlotte, NC 28213-8143

• 

  Cardinal Group Management

  3333 Melrose Club Blvd Raleigh, NC 27603-6027

• 

  Village on Telluride

  201 Telluride St San Marcos, TX 78666-3432

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive my security deposit back $1500 back in April from The House apartments in ************** unit #*** keep telling me to look for it in the mail! The state of ******** indicates that they have ***** days to send it it's been over 120 days

  Business Response

  Date: 08/21/2024

  Hello Mr. ************************* security deposit was sent to the address on file which is PO BOX 6354 Eagle, Co ************* the amount of $1,483,17 If you have not received it at this time we may need to have the payment re-issued. Please let me know if you have a new address.

  Thank you.

  
  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22018410
  
  I am rejecting this response because:
  I check my mail box every day and there has been nothing for 5 months this has been where I get my mail for over a year. This address is correct I need notification when you send it or a lawsuit will be in place 
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/27/2024

  Hello Mr. ************************* security deposit was sent to the address on file which is PO BOX 6354 Eagle, Co 81631-0017 in the amount of $1,483,17 If you have not received it at this time and would like us to reissue the check please let us know at your earliest convenience. Also, please let me us know if there has been a change in the address provided.  
  

  Thank you!

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22018410
  
  ok please send another one that would be much helpful and can you please send a tracking number or something so both party's know where it is please and thank you. Still same address **************************
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/12/2024

  Hi *******, 

  
  We are unable to provide a tracking number to a PO box. If they have a normal residential address we can request an overnight and provide a tracking number.

  Thanks !

   

   

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22018410
  
  Can you please just send the deposit to my PO box 6354 eagle Colorado 81631

  It has been since April it's now September I've set up consulting with my lawyers already. I will proceed in taking action if I do not see the deposit check in my mail box in the next few weeks. 

  Please call anytime ************
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/26/2024

  Hi *******,

  
  Thank you for your patience, we will be re-issuing the check on the address shared. 

  
  Thanks

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22018410
  
  I am rejecting this response because: Until I get the check this is not resolved. If you guys say you did then I should be discovering the check soon

  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 10/10/2024

  Yes I finally did receive the check! Everything is all set thank you for helping BBB 

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cosigned what I thought was a apartment application for my college student for 2024/2025 fall semester. Its actually a lease. When we have tried to contact the company, they either never return the calls and its been months or we get a generic email. This issue is that my college student after working his summer job doesnt want to go back to school at this time because of financial issues. We are trying to get out of this apparent lease that we supposedly signed and the management company is saying he needs to find someone to relet and pay $350. We live over 3 hrs away from said area. Theres not a way to even find someone to rent the apartment and they wont terminate the said lease without us finding someone to rent it. The renters rights are not being fulfilled. Its pay a fee to terminate the lease or find someone to rent the place and take over lease. We want to pay the fee to terminate the lease. The management company wont contact us to settle this problem. They just keep emailing/texting about the relet process. And not trying to give us the information we need to end the lease. We havent even seen the place. I want this company to contact me by phone and talk with me about this process and I would like it in writing. They are waiting to deal with us so we are stuck paying something we cant/wont live in.

  Business Response

  Date: 07/11/2024

  Hi, Please share the community name for us to take this ahead.

  Thanks 

  *****

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21969039
  
  I am rejecting this response because:
  The information they are asking for is not relevant. However its MSU in *******, *******.  The Arrow Townhomes. We want to know what the termination fee is so we can pay accordingly and be separated from this company, period. They are giving us the runaround. I want a member of salaried management to call me back not an hourly employee. 
  
  Sincerely,

  
  *************************

  Business Response

  Date: 08/01/2024

  Thank you for confirming the key community information, which helps us assist you more effectively. According to your lease agreement, you have the option to pay the $350 relet fee and find someone to take over your lease. Many residents have successfully used ******** Marketplace for this purpose. If you have any additional questions, please work with the onsite team directly. 
  

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21969039
  
  I am rejecting this response because: we have yet to see a lease agreement . And the process is to pay a fee to terminate the said lease and its the property managements job to find a renter. We live 3 hrs away and have no way of even getting someone to rent there and we have never even seen the property or inside the dwelling and based off the reviews it would be impossible to find someone wanting to rent there. I have reached out to the property via phone call and email and have yet to get a response from them. This needs to get settled asap. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25 I attempted to pay a $50 lock-out fine (note, the amount for this fine is listed nowhere in the lease). They processed it several days later after several subscriptions came out of my bank account, which led to an additional $35 NSF fee (this amount is also not listed in the lease). They have a third-party system to pay rent with split payments in the beginning and middle of the month. The third-party withdrew $380 from my account on the first of June to pay my rent. Unbeknownst to be, with no communication, the ***** had placed a hold on my account in which I had to pay rent with a cashier's certified check. Meanwhile, I am out of $380 at the moment and unable to pay my rent due to this inconvenience from the staff. Additionally, the staff was extremely hostile when I went to the office to discuss this issue on the 5th of June due to getting nowhere with their A.I. chatbot via email. Currently, I am left with rent, plus the above fees, with the inability to pay them due to not being able to use the third-party option that they provide and being outed of $380. I am extremely frustrated as I have been nothing but an exemplary resident, left positive reviews amongst a sea of negative reviews, and provided maintenance staff with hundreds of dollars worth of free supplements from my former job. Additionally, the apartments are disgusting. Our apartment is continuously infested by centipedes, flies, and roaches, and I am a very clean individual, so it is not because of me or my roommates. If there is ever an issue due to being in one of the oldest buildings/old equipment, the apartment is determined to find some sort of way to blame us that makes no sense and threatens a fine.The most peculiar thing about this entire situation is that the billing issues started occurring after I did not renew my lease for the next term due to the disgusting aspect of living with bugs on a consistent basis. This management group needs to be reprimanded

  Business Response

  Date: 06/11/2024

  Hello, 

  Request you to help us with the community name and details to be able to take this forward. 

   

  Thanks

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are the residents of the ****************** of the ********************* at **************** and it is managed by Cardinal Group Management. The Inverness *** recently raised the *** fee to cover current and future capital projects starting 2023. The *** just started a process of repairing the concrete work (curbs and aprons) around the community (June 5-June 13). The process of determining which parts to repair lacks of transparency. The apron in front my unit is broken all the way through and we contacted the manager (*********************). He initially said it is too minor and later when I go to the office talked to him, he says there is no budget for that as he walked through the community with the concrete contractor to determine which needed repair. The marked with white paint are eligible for repair for reference. Ours is without paint.

  Business Response

  Date: 06/04/2024

  Thank you for submitting this inquiry however this is not related to this specific Cardinal Group Management company. We do not manage HOAs or individual communities. Please remove this from our BBB query. Thank you.

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will resubmit a complain with the correct business entity.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cardinal Construction LLC bounced a 200 check owes me another 800 for painting double Dutch lane house do not do business with them and if you please cancel there work. Said they would pay me every day for two weeks and are now ghosting me about payment I have check Id numbers and routing to verify claims ***************** you are the owner and ***** was contractor who found me to do hard labor for your company this post will be removed when everything is paid Horrible experience with these guys I highly do not reccomend working with them as I watched there customer wait weeks for them too hire out there work and then not pay there workers profiting double off the job

  Business Response

  Date: 05/29/2024

  Hi there, You've submitted an inquiry for the wrong business. We do not own or DBA Cardinal Construction. Please remit your inquiry to the correct entity name. Thank you - Cardinal Group Management

  Business Response

  Date: 05/29/2024

  Hi BBB - This inquiry is not related to Cardinal Group Companies/Management. Can you please help us get this BBB inquiry re-routed to the correct company name? Thank you.

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cardinal Group is trying to charge me utility fees that I do not owe in violation of my lease agreement and total utilities paid/taken from my rental deposit refund.I have a lease that states I pay $218 flat for utilities at the start of each month (see document) and cannot be changed without 30 days written notice prior to any changes being enacted. I have paid those utilities every month except when they failed to post them to my account in October 2023 so I only owed $218 TOTAL upon the end of my lease. 2 days after move out, I received a quote "final statement" that showed $218 being deducted from my deposit refund (for the incorrect dates, but correct amount) which means I would owe $0 with that payment being deducted (see document for ledger and bank statements)The same day I received that, my resident portal was updated with owed utilizes for $351 dollars which is incorrect. I have repeatedly tried to contact and dispute this and only received a response to the texts they sent to collect it recently. When I have asked to be sent the lease copy they have in hand in reference to them trying to charge me $351 (which I cannot download from their tenant portal as it's not there), they refuse to send it and insist on charging it to me. They have also retroactively decided to charge me a lease break fee for disputing these false and lease-violating charges despite sending a "final statement" and never mentioned as being waived or breaking my lease at all prior to their team member being upset I won't pay money I do not owe.Resolution: Remove the $351 in utilizes I DO NOW OWE and as of 5/26/24 I have yet to receive my deposit refund which is due post marked by 5/30/24 or I will also seek triple damages per Colorado law (I know they have the right address, it's on final statement).

  Business Response

  Date: 06/06/2024

  Hello!

  Kindly provide us the details of the community. We will then be able to share a reply with you accordingly. 

   

  Thanks 

  *****

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21763005
  
  I was a resident at the House Apartments and shown kn the previously provided documents.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/11/2024

  ****************,
  
  
  Thank you for reaching out to our management team at Cardinal Group, with your concerns.
  
  
  However, as we spoke to you prior.  Your account was charged utilities as per your lease contract.  We have carefully audited the charges and confirm that they are correct.  As you also mentioned, you did break your lease contract with us.  The lease contract allows us to apply a penalty break lease fee that we have waived for you.  Unfortunately, this is the most considered waiver we will allow.  Your owed utilities are due, please contact the leasing office to set up payment. 
  
  
  

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21763005
  
  I am rejecting this response because as indicated in the lease, WRITTEN notice is required prior to instituting changes to any utilities, not when issuing the statement for said charges. I have also repeatedly attempted to make contact with the House/Tiltn Hilton apartments office by phone, email, and portal to very little luck. 

  I have also realized that in addition to the already inaccurate utilities charges on the final statement against the deposit refund of $1500, your company is charging me $1284 (listed under charges as "refund")  making it appear I owe money. The overall charges should be significantly less than the total deposit and a refund would still be owed to ME.

  At this point, I will be settling this in small claims court for treble damages of the estimated correct refund due. This intent has been emailed to the housing manager *************************** and admin ***************************.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/31/2024

  ****************,
  
  Thank you for reaching out to our management team at Cardinal Group, with your concerns.
  
  However, as we spoke to you prior.  Your account was charged utilities as per your lease contract.  We have carefully audited the charges and confirm that they are correct.  As you also mentioned, you did break your lease contract with us.  The lease contract allows us to apply a penalty break lease fee that we have waived for you.  Unfortunately, this is the most considered waiver we will allow.  Your owed utilities are due, and please contact the leasing office to set up payment. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21763005
  
  I am rejecting this response because as indicated on the lease I signed prior to the acquisition of the property by Cardinal Group Management, I owe flat rate utilities. I never resigned a lease or was issued a written notice that it would change. Please review your audit procedures as it is clearly insufficient. 

  There is also the $1200+ CHARGE listed as "refund" which is perhaps the most blatant error and should be removed. Even if I were to pay your version of utilities, without the illegal and incorrect "refund" charge listed on the final statement I would still be owed approx. $700.

  Your company has bow sold my supposed "debt" to a 3rd party collection agency which will be noted and considered in small claims along with any damaged to my credit score with these false charges/debts when requesting compensation. You can continue to respond as I have in good faith, however simply stating "we've reviewed it and think we're right" when any real review would show evidence to the contrary is not a good faith practice.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately cardinal took over the property I stay at. I moved here because they told me I couldnt move in to the location I tried to rent from them then proceeded to charge me out with a full years lease. Essentially ruining my rental history and not providing feasible options to work anything out. Im a disabled vet and live on a fixed income. The current office staff Ive been told by other residents likes to gossip about how I owe the other property moneyits embarrassing and unprofessional. I hope they dont run this complex down like others. *** had friends move because of black mold with no repair. But its all about business right?

  Business Response

  Date: 05/20/2024

  Hi *******, 

   

  Request you to share the community name with respect to the complain, we can then take this ahead and help you. 

   

  Thanks 

  *****

  Customer Answer

  Date: 05/20/2024

  My complaint with unprofessional behavior is in regards to the staff of the ******************* gossiping in front of other residents about a debt I owe to the Millennium. The Millennium billed me out for a full years lease despite me being able to come up with the funds for the PPA/deposit etc within the allotted 7 days. I began to receive messages to come pick up keys a month after I moved into my current place. Had I known I had been able to move into the space despite not being able to pay the required fees I would have done so. I finally got the lease closed out around October 2023essentially I did not pay rent there July-October but I still had a room? Im new to renting admittedly but this whole fiasco seems to be a big miss communication on both fronts. I had tried to set up a payment arrangement until my school money kicked in with no response from the office. 

  Business Response

  Date: 06/27/2024

  Hi *******,

  Hi *******, we are sorry to hear about the negative experience that occurred with Campus Lodge. We take professionalism very seriously and strive for excellence daily. If you are having any accounting issues with Millennium we can get you in touch with the correct person to help come up with a resolution there. Feel free to reach out to our Area Manager ************************* at ************ so we can further help. We look forward to another year with you at ************* 
  
  Thanks

  *****

• Initial Complaint

  Date:05/16/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has failed clean up vomit, human feces, and glass shards in and around the building of ******** for months. I have continually notified management of building and Cardinal group management. As a result, the community manager filed a demand for compliance or possession making the representation I forced a leasing agent to pick up glass with their hand, which is ridiculous and false. Cardinal group management has not responded to me if it is acceptable for a community to make false representations. I worry for what other health and safety issues have not been disclosed and if those have been hidden by intimidation tactics such as filing false information in official documentation like the community manager does. Its a shame that the price of rent and community fees here do not guarantee an honest trustworthy staff, a safe environment, or even a response from management.

  Business Response

  Date: 05/24/2024

  Hi *******, 
  
  
  We understand you are upset about the conditions of the property, we strive to keep the community clean and make sure there is nothing that can be of harm in the hallways. With that being said we received your email on May 6th stating there was glass in your hallway we had both maintenance and leasing due a full walkthrough to make sure this was removed. At the time no glass was found. On May 7th we went ahead and vacuumed the entire 4th floor to make sure if we missed it, it would get picked up. We have continued to walk the property on a daily basis and made sure there was no glass on any floor. In regards to the vomit and human feces, we have not seen this anywhere on the property, as our maintenance and office staff do walkthroughs daily. With that being said if you do see something like that please let us know by putting in a work order and maintenance will take care of it as soon as possible. 

  Thanks!

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since my first day of move in, the experience at *************** apartments in **********, **, living in this complex has been difficult.I am a single mother with a son who has asthma and so our living conditions needs to meet the needs of someone who deserves to live comfortably. First day of move in, I was given a time that I would need to be present to be given my keys. I was excited about a brand new place for me and my baby only to find that the apartment wasnt clean. Dust filled the ceiling fans, the kitchen sink looked stained with something that had been sitting, the toilets had rings in them, a blind was broken, doors busted. I Immediately went down to the office for the issue to be fixed.Before move in, *************** had a special to sign the lease and receive a $600 gift card. Well, I signed the lease in time, I was told by a team member by the name of KJ that he would put my name on one of them. We were suppose to receive in September and they did not come out until October, but, I never received mine. I go to the office and get it, only to find another failed management operation. Even though I signed during that time, they forgot to attach a paper that stated I could receive electronic returns. I felt like I had lost all hope because in these troubled times, $600 for a working mom could help a lot with my child.Lastly, since move in, I forgot to mention, the A/C has not worked properly. I have submitted maintenance requests. The filters have been changed, the thermostat reset. You can see where someone has pushed pens in the rest button. The maintenance man told me that if its 100 outside, it will not be that cool inside. I understand that. But its no excuse not to fix it. I moved in August, so weather outside was beginning to cool in October. Didnt pay attention to it. Its April, 9 months into my lease, I bring it up again. I submit a request everyday, only to be told a contractor would come out, didnt.Broken bottles and trash fill the stairway also!

  Business Response

  Date: 05/03/2024

  Hello,

  We have spoken with ********************* regarding her concerns. We have installed a portable ** unit in her apartment and have scheduled the ** vendor to come out and fix the issues. Due to the constant ** issues and the other items listed in her complaint, we have agreed to release her from her lease. She will be moving out May 4th. She also agreed to take down her BBB complaint. 

  Thanks!

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, I paid a relet fee to the business to start the process of subleasing my apartment room. They accepted my payment and the sublease did not go through and I wasnt made aware of this issue until April 9th when I accumulated over $1200 in late fees and missed payments. I called the office and they told me that they needed me to make a payment even though I was no longer a resident and didnt have access to the apartment for 2 months. They told me they could waive the late fees but they needed a payment.

  Business Response

  Date: 06/26/2024

  Hi, 

   

  Please help us with the community name and details so that we can help you. 

  Thanks

   

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21602431
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************