Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Hidden Falls / Yes Communities

  9 Pinetree Rd Lawrenceville, GA 30043

• 

  Hidden Falls / Yes Communities

  3291 Veterans Memorial Hwy Lithia Springs, GA 30122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ********************************************************* one of the Yes Communities, I moved in at the end of February of 2021 and moved out on March 31st of 2022. I was told I would receive my deposit with in 30 days. After many months and emails I still haven't received my deposit back. I have a hard time getting the office manager to communicate with me unless I drive to the office. I was told in a phone call my deposit would be (est.) $886.00. I feel I am being told I will get my deposit but that nothing is actually being done about it and I am just being blown off.

  

  Business Response

  Date: 08/22/2022

  Local management spoke with ************************. They informed her know that the check was cut on 4.12.22. Since she never received it they got an updated forwarding address from her and will be reissuing a check out to her on Tuesday 8/23 which is when Accounts Payable is conducting their next check run.  The manager also logged a comment in Avid asking them to make sure to reissue the check to the correct address.

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17733662
  
  I am rejecting this response because: Although this is what we spoke about the office manager did tell me that they would over night the check to me which became an issue because I leave for work at 630 am and don't get back till 430 pm and the check would need to be signed for, I asked if she could overnight it to my work address she said she would look into it and get back to me and I didn't get a response back.  She also did mention that the check could have to be mailed via regular mail service.  I attempted to contact her the next day for a status update and I had to leave a voice mail and haven't received a response back as of yet.  I just want to be kept updated as to the status of the matter because this matter has been ongoing long enough and I have no idea of a time frame that this could be resolved or when i will be receiving my deposit.  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/31/2022

  At this time local management informed me that **************************** new check was sent out on the 23rd of August. She has sent a message to Avid which is our Accounts Payable system to get tracking information on where the location of the check is and is still waiting to hear back from them. ************************ is more than welcome to contact the office at this community to speak further with management for updates as there is an open line of communication. 

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Valley Verde trailer park June 2021 the trailer space number 32 that I moved into was a new trailer although nobody had lived in it it was dirty I had to clean it prior to moving into the unit there was also walls that had not been painted after they were fixed from the holes that had been made prior to me moving in I had to clean all surfaces and clean up drywall that was everywhere when I moved out I was told I was going to be getting 990 by ****** the manager she said she was only going to charge me for a door I only received 690 when I called to talk to her about it she said that she did not charge me for the door she charge me for carpet that was bleached I do not use bleach in my house I also shampooed the carpets twice before I left in the only room that I used (master bedroom) the two back bedrooms were not used at all they were storage she also charged me a deep cleaning fee I cleaned the house before moving in and after moving myself she said that there was rice spilled in the kitchen in the dishwasher I cleaned that up immediately when she told me about it the amount she returned was not what we agreed on *** even inspected the carpets after I have cleaned them and said that it was sufficient I expect to receive the remainder of my deposit to be satisfied

  

  Business Response

  Date: 08/19/2022

  After speaking further with local management this is the update they provided us with regarding this matter. "I had forwarded email to My Regional Manager when I tried to sign into that It was not allowing me. I have images of damages and confirmation with my maintenance team on what I would be charging the resident. During the move out I provided CLEAR instructions on what I would be charging for. *** had clarified for me what I would be charging so she understood. I even spared her the damage to the door since we had a extra one."

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17643075
  
  I am rejecting this response because:

  Yes the office manager did go over what she would be charging me for if number one the carpet was not shampooed and number two if the rice was not cleaned up then she would be charging me a cleaning fee and carpet replacement but after that I cleaned up spelled rice everything had been cleaned from top to bottom before I moved in and after I moved out by myself then I went and rented a shampooer and shampoo the carpet twice once the carpet was done I contacted maintenance they went a second time checked that the rice was cleaned up and that the carpet had been shampooed and said that everything was in good standing I talked to the office manager after that that is when she called me for my address said she would be sending me the refund and told me at that time that she was only charging me $90 for a door and that the carpet and cleaning fee would not be charged because I did as asked when I received the check that was not the case she in fact did the opposite which is not right because I took care of the problem and left the house and better standing than when I had moved in I do not have pictures but I do have witnesses to back up the condition of the house before and after I moved out
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/31/2022

  We here at home office have spoken with local management and they informed us of the following: The resident was aware of what the charges were going to be. Our maintenance team member Mr. ****** also explained to the resident what they would be charged for. ****** was the one residing in the home and ******************* was the uncle who let her live in the home. The home needed a cleaning and carpet replaced. $200 flooring replaced and $160 is what the community was charged for the cleaning. They did ensure that the resident was notified of these charges. We can also provide pictures if necessary. 

   

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out of four season's mobile home yes community on June 30th my last day at the residence for cleaning was July 1st. As of August 11th I still have not received my deposit. I received a bank statement stating how much my deposit would be and that the check would be in a different envelope. Still no deposit.

  

  Business Response

  Date: 08/22/2022

  We spoke with local management and they informed us that they spoke with ************************. They did let her know that the check was cut on 4.12.22. They got an updated forwarding address for her and verified as to where she would like the new check sent. Management logged a comment in Avid to make Accounts Payable aware of this so a new check will be cut and reissued to her.

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17703815
  
  I am rejecting this response because: Response has nothing to do with ************************************ move out date 06/30/2022. It is  8/22/2022. I still have not received my refund of my deposit.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/31/2022

  The community manager has approved the security deposit and ************************ check will be issued out in tomorrow's check run.

• Initial Complaint

  Date:08/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Manager here at *****************************. She will not ever take things in a peaceful manner. Very sexist. She does not seem to care about what goes on around this community. When I try to talk with Yes corporate they never get back to me. For years I have dealt with the manager and the lack of proper form to run the property. The manager needs to be retrained on how to deal with problems.

  

  Business Response

  Date: 08/18/2022

  We have spoken to local management and they stated the following: The resident felt he saw a drug deal the night before involving 2 children. He called the Police and stopped by the office to tell me. I addressed it with the mother of the children and this incident has been closed. Due to HIPPA laws I am not able to discuss my findings with ****************.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of this community at the end of June and have continued to receive text messages and calls to my personal phone requesting for me to call them back and they give a short amount of time. Then they never answer the phone, expecting me to wait for their call, so because I work for a living they can't reach me. It's starting to feel like harassment since they can't answer their phone when I call, I never get through, never know when they'll call and they expect me to respond promptly when I don't live there anymore. Before that they kept violating my lease by allowing lawn care to decide for themselves if my lawn was long, mowed without my knowledge and permission, and then charged me for it. I moved out because they can't keep their hands to themselves as far as property, and liken themselves to an HOA while running the place like a trash heap trailer park. They don't even know tenant laws in all the states theyre in, thinking they can give me 24hr notice and demand to walk through my home in ********, that is not legal unless I give permission to do so. They admitted to not knowing that and left me alone, but I'm sure they bothered everyone else in the community that didn't look it up. I've heard reports of theft during these "walkthroughs" and then nothing is done! Sick of them bothering me!

  

  Business Response

  Date: 08/09/2022

  We spoke to management and they stated that they did not call this person and were not sure what is happening here. ******************************* who they do not know, left a message in the residents former file under notes. 

  Customer Answer

  Date: 08/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I also don't know who ***************************** is, she claimed I had an outstanding balance a month after my departure and then never returned my call. I want know what so called note she left in my file and if she is going to cause me trouble in the future.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************, I had bought a mobile home at lot ****************************************************************************************************************************** being the new owner of the home, I am not responsible for the lot rent that the previous owners did not pay, that is ILLEGAL,and some type of federal fraud I'm sure, there are no signed contract by me being I have not signed a lease yet, I am only responsible for first and last months rent, I want this issue resolved immediately

  

  Business Response

  Date: 08/10/2022

  Management has spoken to this resident and was able to resolve the issue with them. 

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in this subdivision May 2022. Upon signing paperwork On a Friday May 20,202I was advise that I would get new skirting that is on back order, receive a new refrigerator and dishwasher the following Monday so I signed and got my keys. I received the new fridge on Monday but the dishwasher was not. On Monday I advise that the stove on had one working eye. The stove was also u level which can cause safety issues. I sent many emails about it and someone came and replaced burners on 5/24. Its was not until July when the stove was replaced because they were unable to fix it. There is a community pool that is never cleaned properly. I went with my kids once and it cause infections on the skin. The water has no chlorine in it at all which is disgusting. The plumbing completely backed ** in my home 6/5/22 and when I called the emergency line and left several messages I had to wait for the next morning when they open to track someone down to fix the issue. When the plumber got there it was adv that the piping in the ground is broken. That problem is suppose to be handled by the community and it has yet to be fixed. transferred my utilities as soon as the company allowed and now 3 months later Im being charged $18 for utilities that I transferred. I still have not received the skirting or gotten the plumbing pipe fixed that is broken.

  

  Business Response

  Date: 08/08/2022

  
  5/24 coil burners purchased to fix stove, only email received about stove was on 5/23 to let me know it was not working, and on 5/24 to let me know they were home so we could enter and repair.
  5/23 fridge and dishwasher purchased. Fridge installed, dishwasher was delayed a few days due to shipping
  7/7 new stove purchased and installed
  
  Pool is inspected by DEHEC and compliant. No issues reported by inspector or other residents. Only email received was on 5/28 asking if the pool would be open on Monday (pools are closed on Mondays for routine cleaning) 
  Skirting was ordered and should be installed in the next week.
  
  Plumbing issue was resolved by *******************. The line was clogged. There was no mention of a broken pipe by plumber, nor is there any evidence of a water leak in the yard.
  
  ***************** closed on a Friday (5/20) and the utilities were not transferred into her name until Monday 5/23. She was prorated the electric bill at 4.65/day for 4 days (Friday, Saturday, Sunday and Monday) 

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17676284
  
  I am rejecting this response because:

  I mentioned all the problems showing a pattern of how this company works for the community of people who live here. The plumber told me personally that there was a crack from the pipe in the ground and the fix was only temporary, I advise the staff and I never heard back. I also never sent a complaint about the pool because I being a nice resident giving a chance because of the way the economy is going, yesterday was the first time that chlorine went in the pool, I walked by and smelled it for the first time. Per your record I received a new stove 7/7 but moved in 5/20. So the same curtousey that I gave to this company I expect to be given to me for the bogus $18 charge. I never received a letter, notice or a common talk about a fee. They walk around and talk about my mortgage payment and things that dont concern them.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The park itself has tons of potholes I emailed months back and was told they were going to have somebody come out after it stopped raining and they fixed two spots at the entrance disregarding the rest of the park it's messing my car up when visiting with family over there

  

  Business Response

  Date: 07/29/2022

  We have spoken with ******************* and they stated that the road work was completed earlier this year. We have more areas that will be completed next year. It was no where near just two potholes. But I am glad she noticed we did make some repairs.
  

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drake ***** here Former of coastal Flooring now Spectrum Painting solutions. With a complaint about your ******* management we have tried to get a vendor package to offer our services to you instead we got direct contact with property manager ************************************ and for the last 8 months we have provided quotes and we have not have a very professional communication Just texts This has hurt our business in employees time, gas quotes to see properties provide pricing We called to check back on some quotes to see if there was something we could do so you guys could give us a try. The lady on the phone said she is not in as always we cant never reach out to her . but we have someone already working on them I said I gave you guys a dirty cheap price just to try us out .She was nice enough to look in to it and said , I see your quote is lower for a couple of thousands But sorry **** gabys husband got in to remodeling too And is hes taken care of our properties .So I dont think we are hiring new companies for the moment . Its on her sorry . I said ok I appreciate your honesty. your company is getting ripped of by one of your property managers by monopolizing the system.And we as vendors are getting hurt by getting quotes done for them cause they might not even know what to charge or what to do I see Why the pushy text to get pricing detailed invoices material vendors questions then getting ghosted . Very unprofessional and smart We are not seeking for any compensation or request of any kind We just wanted to give you a heads up with this unfair situation as Business we understand things happen specially when employees feel in a comfort zone and have this type of privileges. But this hurt families , job opportunities and your Business as well. Best of luck!. Stay safe be blessed Thanks for your time. Drake *****. Coastal Flooring / Spectrum Painting **********/fire/water restoration.

  

  Business Response

  Date: 07/27/2022

  Hello, please see this message below from local management regarding this complaint:

   

  Hi, I have search for this vendor in vendor set up and unable to find them. Never have I met him or received any quotes on his current or former company. I do apologize as I am not able to identify them, we are 100% homeowner occupied community usually the work we hire contractors to do are for roads or concrete. My husband's name is ******************* not ****. **** is owner of ****************** a company that is registered in Net Vendor. He does work for all communities in the ******* area and all bids are approved by my regional manager Monroe Hoggart. Monroe Hoggart contacts ****************** directly about the work that needs to be done and any quotes that are approved. Thank

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from yes communities needs to come check on whatever Oakwood forest has going on i have a laundry list of complaints but what brings me here today is a money situation. I was late on my lot rent ( just to be clear in over 3 years this has only happened 3times) i got the phone call and all that jazz explained myself and everything got it paid before court paper time, I fully understood that because i paid online i would probably still get court papers and to disregaurd them. I got the court papers and chose to look at them anyway to my surprise the intention was to *** me for lot rent, utilities, lawers fee, and late fee ok cool i knew that but the amount was $818 this was a problem because the portal said $921 which is what i payed. I tried to contact the office to address why and where my $100 went to if the original intent was not to *** me for that but i got no call back(but they called quick when money late) also id like to know why included in the court paperwork was my rental agreement for the trailer when im buying the trailer but no paperwork about lot rent (because all i rent from them is the lot) was in sight. For over 3 years ive been dealing with this shady community and ilike i said the list is endless on my problems with Oakwood, but not for the fact that im buying my home i would have long ago left. I dont know if things are common practice or just a Oakwood thing but i do want to hold yes communities accountable because if you didnt know things you should, and if you do know shame on you. I will be filling a complaint for all of my issues with Oakwood this is just one

  

  Business Response

  Date: 07/20/2022

  We were informed by the Regional Manager that they spoke with this resident today. Please see their message: I spoke with **************, and she is unhappy about the Legal fees. She is having difficulty understanding why the court paper has a different amount than her actual ****. I explained that the court paper would only include the court filing and sheriff service fees. It will not include the attorney fee we have the right to charge per ** law and her agreement. However, the attorney fee cannot be included in the court paper due to ************** being sued for unpaid rent only. I did provide Ms. ****** with a copy of her **** and ledger.