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Business Profile

Skiing

IKON Pass, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skiing.

Reviews

Customer Review Ratings

1.05

Average of 39 Customer Reviews

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Review Details

  • alex l

    Date: 09/23/2024

    the worst company in ********. They have no respect for their customers, and their support staff is horrible. This is the second year in a row where Ikon has been rude, condescending, and unwilling to help their customers.When you purchase a pass several months before the season starts, and you learn that you are moving out of state, and wont be able to use your pass, and the season still hasnt started yet, they should refund your money. Instead, **** will keep your $1,000, and say sorry ***** to be you. They need to be sued!

  • Susan C

    Date: 05/11/2024

    I just received my monthly credit card statement. My credit card was fraudulently charged $7563.00 on May 1. They obviously dont check ids or ask for other information.

  • Emma A

    Date: 04/27/2024

    **************** is terrible. This company does not care about their customers at all, and will not make any accommodations for you under any circumstances. Even well before the season has started. I was excited to get an Icon pass but I hope they known that they have now lost a loyal customer. So disappointed with this company, they could do so much better and treat their customers with respect.

  • David R

    Date: 04/10/2024

    Ikon pass itself is fantastic !Great value and easy to use in both norther and southern hemisphere ski fields BUT Spot pass insurance is a total rip off (save your money)They take your premium and on sell the insuring to IMG or iTravel both of these refused to reply to months of emailed Claims after I spent more money getting doctors reports!

  • Donald A.

    Date: 03/23/2024

    We planned a trip to **** to ski and we purchased the IKON pass plus which includes ***********. We normally purchase the **** base pass. After we purchased the pass we discovered the early access, which is one of their advertised perks, for *********** does not start till after we have left ****. We contacted **** to try and resolve this issue, with either a refund for the full price or a refund of the additional money spent for the upgrade. **** refused both options.

  • Gary S

    Date: 03/12/2024

    Inhuman is all I can say. The deferment date passes, THEN you receive a diagnosis that prevents you from skiing that season, but does IKON or their mountains care. NOPE not one bit. Rules are rules ya know. We'll just keep your money even though you weren't able to hit the slopes once. Not one usage. No exceptions, all ya get is, 'well ya shoulda bought the insurance.' Well great next time we will, if there is a next time. Great way for a big conglomerate to operate. No heart, no soul. We're not asking for a refund, just move it to next season that's all we asked. So instead you'll have a bunch of disgruntled folks bad mouthing IKON and Alterra instead of happy folks singing their praises.

  • Jennifer G

    Date: 03/03/2024

    Had an issue with a mix up on tickets. Was hung up on by an agent! So rude! Website is misleading.

  • Spencer L

    Date: 02/18/2024

    Totally misleading - they say you can defer your pass if you have an injury and cant use it, then I reach out to do so and they say its past the deferral date (which is in December apparently barely after it started snowing). Very misleading and dishonest. Save money and go direct, or through another organization.

  • Jennifer M

    Date: 02/01/2024

    I am extremely disappointed in the IKON Pass. They advertise that you get friends and family passes that include 25 percent off discounts. But they fail to share that you will be paying the most expensive rate. I went to purchase a youth ticket for my daughter and it was $88 at Blue Mountain online. When I went to purchase it online - it was 114. The final total with the discount was 82,50. I would be saving $5.50 with ****. Thats ridiculous. This is a major issue and one that people are extremely frustrated by. IKON passes are expensive and this is supposed to be a major perk. It is NOT worth it. Ive bought the pass once and I will never buy one again.

  • Ga G

    Date: 01/22/2024

    My husband had to have a surgery and they would not even respond to our emails , and calls don't do any good either. We are just asking to differ to a next season not even for a refund. We need to get together and start a class action law suit. We will not buy from them anymore and will not recommend to anybody. Terrible company.

IKON Pass, Inc. is NOT a BBB Accredited Business.

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