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Business Profile

Towing Company

Wyatts Towing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

This business has 2 alerts

Complaints

This profile includes complaints for Wyatts Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wyatts Towing has 4 locations, listed below.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company towed our vehicle without giving proper notice. We were not blocking a driveway or intersection, was not in a handicap spot and never had a prior violation. When we took the new house bill HB22-1314 into them they clearly don't want to hear about it.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3rd, 2024, I was illegally towed out of a parking lot of a restaurant that I was eating in. I hadnt even been parked for 45 minutes and when I left the restaurant my car was gone. From where I pulled into the lot, there was no signage indicating the lot had to be paid for and no parking workers were present to inform me of such. Even the restaurant staff was unaware. After doing some research into the company, I cant help but feel like I was targeted because I drive a nice, sporty car. I picked up my vehicle a little after midnight and was charged an After Hours Fee even though they were clearly still open and operating. The woman at the desk had an awful attitude, and yelled at some Hispanic men that were behind me repeatedly because they were speaking in Spanish and asking for help. She also snatched my drivers license out of my hand and shoved the card machine into my face. Its a miracle my car wasnt damaged in any way after seeing multiple photos from multiple people that had their cars damaged by this company. Ill never understand how this company is able to continue operating after a million dollar lawsuit and an F rating.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of this dispute is that ***** Towing damaged my pickup bumper when they towed it away. They then attempted to hide the fact that the bumper had been torn off the pickup. When the pickup was driven off their site everything looked normal, however, the bumper immediately fell off when leaving their site. Then they said there's nothing they can do about it because the pickup was driven off their premises. I made a complaint to them and they said they would look into it. When they did get back to me they stated that there was nothing they could do because they said there was pre damage. I then requested them to look at the claim again, they agreed, and they have not returned my phone call for almost 3 weeks now. What I believe happened was the tow truck driver damaged the pickup bumper and tried to hide the fact that he had done the damage. When ***** towing investigated the claim their driver denied that he damaged the pickup bumper.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They illegally towed my car where there were no signs about no parking. It seems that they do this to everyone considering all the complaints through the BBB and their ****** reviews. Im not sure why the ************** still allows them to be in business.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** Outback was lawfully parked on a public street (****** Court) between two municipal signs which stated No parking between 11 pm and 5 am and No parking Trucks over ****** lbs empty weight. I was parked in this space from 6:45 pm until 9:15 pm, when my car was loaded onto a tow truck by an agent of Wyatts Towing. At no time was my car parked in this area during the restricted periods indicated on the municipal signs.I arrived as my car was being towed, which under ******** CCR ***** **** (a) (IV) requires that the towing carrier remove the car from the tow truck. The driver sprinted to their vehicle and refused to offer a drop charge or explanation for why the car was being towed. The company documented that the tow occurred from a private property, but my car was parked on a public street. The company has also violated numerous laws regarding documentation of the Tow and authorization of the tow, stating that a designated person from ********************** authorized the Tow. However, I have spoken to the manager at ********************** who has informed me that nobody from the company authorized a Tow and that the area in question is not area they are authorized to Tow from. The following laws have been broken: CCR ***** ****, CCR ***** ****, CCR ***** ****. Not only were there egregious actions taken on the part of this company to participate in predatory towing - they towed my car in -7 degree weather. I have spent 20 hours trying to contact the company, through phone calls (they disconnect when they hear my name), emails (they do not respond), and in-person (they promise a refund and then do not send one). This company was just fined $1 Million for predatory towing practices by the ******** Attorney General. Clearly nothing has changed. Please help - we have to hold groups like this accountable for their actions.

    • Initial Complaint

      Date:01/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was illegally towed

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 1,2023, my car was towed from the parking lot of my apartment. I pay a parking fee to park there every month as stated in my lease. They said they towed my car for improper display of parking permit. When I went to retrieve my car from ************* and was charged ****** for towing my car and overnight hourly storage fees and mileage fees, and notification fees and after hour fees. Then they turned around and towed my car again on October 4, 2023 and said and charged me again. This time ******. Then I received a certificate letter a month later saying they have my car impounded. And then they had also caused damage to my car which of course they claimed yet did not do.

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/6/24 Parked my car in a parking lot of a long time closed hotel for 45 mins. This towing company had someone just hanging out in their car there waiting for someone to park so they could tow it and get paid. The only visible signs saying no parking were in the spots where the hotel kept it's vans. This business is predatory. Their ****** reviews state case after case of this kind of behavior (someone got towed from a grocery store parking lot!) and gives them a 1.4 (and that's a stretch). They are also, of course, only open Tues-Friday during business hours so one also has to take off work. Predatory business through and through.

    • Initial Complaint

      Date:01/13/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was parked in an apartment complex on 12/22/23 with no visible signs in the entire bank of parking spots. I was towed within a matter of 2 hours ofter I parked. I have parked in that lot more than 20 times over the past year and half without any ticket, notice, or towing. This was an illegal towing based on HB22-1314, the ******** Towing Bill of Rights. My vehicle was held for ****** until I paid nearly $500 to release it.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is illegally towing vehicles in accordance to hb22-1314 as a resident in my apartments my car was illegally towed without 24 hours notice. I was legally parked, with legal plates and registration. And my car was still towed

    Wyatts Towing is NOT a BBB Accredited Business.

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