Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company booted my car for expired registration. My registration is actually up to date and renewed and when I showed them proof they actually messaged me your car your problem. They said that since my registration wasnt visible they can assume it was expired. They actually said I shouldve left it outside my car for them to see. Obviously leaving registration with personal info outside is a terrible idea. I have reported the to my landlord, HOA, and ******** utilities. This company also charges $385 to get it off when $160 is the maximum amount in ******** according to 4 Colo. Code Regs **********. They are a fraudulent company who practically rob people in their own residential properties.

  Business Response

  Date: 12/05/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

  Customer Answer

  Date: 01/03/2024

   I can accept leaving it closed as they did not charge me specifically but I can confirm they charge many others an illegal fee for booting in *********** believe this company is still fraudulent and when people complain they call them idiots even in their response through the BBB.  

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On either Friday or Saturday (November 17 or 18) I was booted in the parking lot behind my residence ************************* I understand I didnt have my permit in the vehicle as it is a rental. Ive come to terms with paying for the boot for breaking the pre established rules of the lot. Its apparent that there is no bias but also no empathy for any situation. After I entered my card information I was given the code to the boot and instructions for where to place it. I removed the boot and placed it around the return sign indicated in the instructions. Apparently my payment was not processed correctly and was sent a text message that my car would be towed for not paying to remove the boot. I paid again and made sure the payment was processed properly this time. I came out to my car this morning plastered with 2 slanderous stickers saying I am a thief and dont like to follow the rules!! I cut off and stole my device!! This is completely inaccurate as I have provided payment and returned the boot. This was highly unacceptable to me to be labeled a thief/criminal and frankly the thing Im most upset about. I have left a voicemail, 3 emails and even my wife has emailed the company for any information. I would like to know if my payment is sufficient or if this elusive company just wants me to go through the hassle of having my car towed and paying for it. The non-existent communication of this company is astonishing and can be seen in every complain on this list. I would very much appreciate a response to resolve this issue. I dont want to fear parking near my house any longer than I have to. Also if this company could be pseudo promt in returning the deposit for the boot I returned properly that would also be nice. Thanks. Boot #****, payment receipt/order #*****, license plate of vehicle to be towed EQJ ****

  Business Response

  Date: 11/23/2023

  The Better Business Bureau is a farce willing to give our company an A+ if we pay their extorsion.  This violator failed to follow the posted parking rules of the private property.  BBB is a Joke and only for whining violators that were held accountable for their own actions.  BBB supports the liars, cheats and thieves intentionally filing false complaints thinking it matters.  If they would have just PARKED IT RIGHT they would never know who we are.  BBB IS A SCAM

• Initial Complaint

  Date:11/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 11/12/2023 I have not received a credit on my credit card for the $150.00 "deposit" due to me for returning the boot to the proper place as shown in the attached photo. The boot charge went through immediately on the evening of 10/5/2023 at the ***************** lot of Mountain View ****************** but 5 weeks later PIR still hasn't refunded this "deposit" even though I returned the boot immediately and exactly as specified.

  Business Response

  Date: 11/23/2023

  The Better Business Bureau is designed to help liars, cheats and thieves hurt businesses.  For a monthly fee we can have an A+ rating which is nothing more than a scam.  We have been in business for over 8 years and dutifully answered the BBB complaints.  Didn't matter if we did everything right BBB still penalized us.  We have chosen to not comply with the extorsion of the BBB against small businesses. 

  The WOKE liars, cheats and thieves can continue to file false complaints such as this one.  This person was a violator that parked right in front of the sign.  So they is mad that they had to pay for his failure to follow posted rules.  Throwing a baby fit they file a BBB complaint thinking that matters at all.  Our customer is not the violator, our customer is the property which the violator chose to do as they please.  If they would just PARK IT RIGHT they would never know who our company is.  Instead the whining violator is mad for being held accountable and is throwing a temper tantrum with this worthless complaint.  

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20859896
  
  I am rejecting this response because:

  The response doesn't address the issue at all and appears to be aimed toward some other person who lodged a complaint against them.

  I followed the instructions, paid the fine, and returned the boot device in perfect order to the location specified -- as shown in the previously attached picture.  By ***'s own stated policy, I'm due the $150 deposit that is predicated on properly returning the boot.

  I'm not saying that PIR did anything other than follow their client's instructions --- and I'd be REALLY HAPPY to discuss and provide photos regarding PIR's statement about "parking right in front of the sign" --- but to PIR's point, that's between me and their client.

  I'm due the $150 deposit refund - that's all.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/29/2023

  It is unfortunate that ****************** doesn't know how to read his bank statements as he was clearly issued his refund as per the terms and conditions of deposit refund. I have attached the receipt showing he was refunded.

  Customer Answer

  Date: 12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their refund has occurred as shown by their attached receipt. 

  I do not accept their ***** comment about reading bank statements given that their refund was received by my credit card company on the day that I filed this complaint which strongly suggests that they are unethical.  If in the extremely unlikely event that this is just coincidence, the fact that they waited 5 weeks to issue the refund shows that they are incompetent.
  

  Either way I have so many better ways to spend my time than trading barbs with emotional adolescents.

  Thank you BBB for making PIR do the right thing and resolving this issue.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 business days for a refund of deposit from getting booted by park it right. I did not damage my boot and i returned it where I was suppose to. Im suppose to get a 150$ refund and i have yet to see it

  Business Response

  Date: 11/08/2023

  Waste of time and just trying to hurt our company with a frivolous complaint.  **** BUSINESS DAYS as it says on the instructions given this VIOLATOR

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I got my deposit back, its astonishing how rude he is tho, I never said I was in the right I was just inquiring about my deposit that would most likely never have gotten sent to me if I never brought it to their attention. Im glad I got my issue resolved, I pray for everyone that hasnt got theirs back

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went outside yesterday morning and found a boot with a lock on my car tire. This company has done this several times before. I had a parking pass and was parked in the correct parking location for my residence. I was parked with my one tire on the line of the parking space and the reason that I got booted was "double parking" which was clearly not the case. when I tried to call the company, there was no physical person to talk to. The emails from the company were extremely short and rude. All they wanted was the money, they didn't care when I told them that I was parked perfectly legally, with a parking pass in the correct spot. They claimed that I was being inconsiderate to other residents and that I was parked in two parking spots. being a nurse, I had to pay to get my car unlocked in order to get to work, however, I do want to file a complaint and ask for a refund. I have attached images below of where my car was parked along with the pass, and the total amount that I paid.

  Business Response

  Date: 10/17/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/2023 Park It Right booted my vehicle while my wife and I shopped in the Cherry Creek building attached to the parking lot. In order to remotely release the boot, I had to give them my credit card and pay $385.00. Their website specified where I should put their boot upon removal, and promised the return of approximately $120.00 if the equipment was returned undamaged and in the correct location. I complied with this demand but have received no refund. Numerous attempts to reach the company have resulted in automated emails saying I would be contacted within ***** hours. Instead, months have passed with no response. This company appears to be nothing but a shell company with few or no employees. The emails I've received reference a ******************* as the **** but he is unreachable by phone, email, or visits to their address of record. A gentleman at that address told me there is no office there. He said they can receive mail there but "only pick it up about once a year." I have long since given up trying to get justice for what I believe is the wrongful booting of my vehicle, but to subsequently be further cheated out of a refund of the "deposit" promised in writing on their website is truly disgraceful.I sincerely believe this company's actions must be illegal in some fashion. The promise to return a portion of the extorted fee appears to be completely fraudulent. You have a better chance of speaking with President ***** than reaching a human being at Park It Right. I would *** them in small claims court over the principle alone but I have no faith that they would pay even if I won a judgment against them. Finally, I believe legal authorities should investigate them as it is impossible that I am the only person to have had this experience.

  Business Response

  Date: 09/19/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2023 at 12:00am, two of my guests' cars were immobilized by Park It Right LLC at the Breakaway Condominiums. Both of my guests have paid to release the boot; however, on Park It Right's confirmation emails, it claims that the code to release the lock would be sent immediate. My guests had to wait an extra 30 minutes to release the boot. They were parked in visitor parking with no "overnight" parking. As a resident, I have read through the entire *** documents and nowhere does it specify what "overnight" parking means. Does it mean 11:00pm? 12:00am? 1:00am to 6:00am? Attached is a screenshot of our *** covenants regarding guest parking. The *** Rules and Regulations are considered a legal document which needs to be very specific especially regarding parking regulations. Until the *** adds to the Rules and Regulations what "overnight" parking means, I expect a refund of $550 due to the lack of specification in the *** documents. I also expect that Park It Right, LLC will respond saying "It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Breakaway Condominiums," but this is a weak argument considering the pre-established parking rules of Breakaway Condominiums does not specify the timeframe of "overnight" parking.

  Business Response

  Date: 09/09/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 06/02.2023 Paid 235$ for boot and it is mentioned that 150$ refund policy. No refund so far

  Business Response

  Date: 08/15/2023

  Park It Right has participated in the BBB business abusing program for 8 years.  We will no longer participate in this program that rewards violators lies without proof and does not credit our company with 100% proof that is provided on EVERY complaint.  In 8 years only 5 complaints are legitimate and the company was in its very beginning. 

  
  BBB is nothing more than a way to reward the very people that did not follow the parking rules of a private property.  Unlike towing our booting leaves the car in place clearly showing the violation.  To ensure our position we take more than 20 pictures to provide proof of our enforcement. 

  
  People complain more about our company because we embarrass them by booting their car in place. Unlike a towing company our objective is to reduce violators via visual and punitive enforcement.  The claims we missed the obvious permit, the signs are missing, I was never warned, I was just there for a minute and other false statements by violators are used to deflect responsibility for their own actions.

  
  Regardless of the proof our company provides clearly showing we did not do as the violator states our rating is an F.  The BBB states I can get an A+ if I pay a monthly fee which I am not going to do. We are a parking enforcement company that has 100% proof of every enforcement action.  We will no longer waste our time responding to false statements about our company.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of payment for remote release of boot: Tuesday, July 25, 2023 at 7:13pm Amount paid: $385 Business commitment per Linkedin profile overview: "The property parking rules are clearly displayed on the boot return station and throughout the property. We want people to know what the parking rules are, which helps some people avoid parking in violation."Nature of dispute: Guest parked in visitor spot adjacent to Resident's building. Resident's HOA rules do not require permit parking. Visitor spot apparently belongs to a different HOA that uses Park It Right to enforce parking violations. Visitor spot does not have any indication that it belongs to the different HOA/community neither does it have a Park It Right permit parking only sign. The only sign displayed says "Visitor Parking Only". As mentioned earlier, the property parking rules are NOT clearly displayed and there isn't a boot return station. How will people know what the parking rules are if HOA rules of a different community are not made public? Due to the absence of a Park It Right sign, Resident does not know where to return the boot. Resident has reached out to Park It Right multiple times to ensure the boot can be safely returned, however, Park It Right refuses to answer Resident's questions. After 24 hours of the boot being left at the sign in front of the visitor spot, people have been moving the boot around so that it is not visible. This may result in Resident not receiving security deposit back. It has been now 42 hours since the boot was left at the visitor sign, when will it be picked up and is this the correct return location?Park It Right has NOT tried to resolve the problem.Order #****

  Business Response

  Date: 07/27/2023

  The vehicle was parked on Central Park Townhomes private property.  There is adequate signage located at every entrance and throughout the property indicating it is monitored. The following has been informed to Cat through her multiple email inquiries.
  During a random patrol on 7/25/23, the Subaru Legacy (CO)CIRA99 was observed and documented parked in violation of No Permit and was subsequently immobilized per the pre-established parking rules of Central Park Townhomes which we are contracted to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Central Park Townhomes.
  All Visiting vehicles are required to display a Visitor Permit which is provided by the resident or the vehicle must be registered for a Free 24-hour virtual permit at parkitrightpermit.com.
  
  We are a professional parking enforcement company that observes the violation without bias.
  The vehicle was immobilized correctly and in accordance with the parking rules of Central Park Townhomes. 
  Everyone is required to follow the same parking rules and process of release. 
  The violation fine is non-negotiable and will not be refunded.
  
  The deposit refund will be processed per the Terms and  Conditions. 

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20385850
  
  I am rejecting this response because:

  Park It Right has not answered my question regarding boot return. As of 6:13am, July 28, 2023, the boot is no longer at the sign. Therefore, please confirm if the boot was received by Park It Right and if it was a the proper location.

  Please advise what to do if someone else took the boot and/or tampered with it while it was waiting to be picked up for over 48 hours.

  Witness: I have spoken to a resident who lives at the Central Park Townhomes and they claim that there used to be a permit parking sign at this particular visitor parking. However, a previous resident took the permit parking sign down out of malintent. And ever since the permit parking sign has been taken down, multiple people have been having this same issue of having their vehicle immobilized. One of the issues is that it is unclear that these visitor parking spots belong to Central Park Townhomes as the only sign displayed just says "Visitor Parking Only". This issue can easily be resolved if the Park It Right permit parking sign is redisplayed at this particular visitor parking, but due to the lack of understanding and action on behalf of Park It Right and Central Park Townhomes, it is evident that the objective is to take advantage of the situation misleading the public and immobilizing as many vehicles as possible in order to increase profit.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20385850
  
  I am rejecting this response because:
  

  I would like to know exactly what part of my complaint do you think is a false statement? My main complaint is that there is not a sign that indicates permit parking only nor that it is a part of Central Park Townhomes. I am genuinely asking how would anyone who is NOT a resident/guest of the Central Park Townhomes know the pre-established parking rules when the *** covenants are not made public? Nowhere at the entrance or anywhere near these parking spaces does it state that all visitor parking spaces are permit parking only. Although there are visitor parking spaces elsewhere in the community that do indeed have the permit parking only sign, it does not state that this applies to all visitor parking spaces. As I have mentioned before, these parking spaces are adjacent to townhomes that are part of a different community that actually allows visitor parking without a permit pass. MULTIPLE people have encountered this same issue of not knowing that these parking spaces belong to Central Park Townhomes and that a permit pass is required in order to park there. Again, this issue can EASILY be resolved if the permit parking only sign is reinstalled, yet nothing has been done to rectify the situation. Attached is a picture with today's timestamp of the Visitor Parking Only sign still without the permit parking only sign.

  At least here in ********, the law requires tow companies to provide a warning 24 hours before the vehicle can be towed, whereas this restriction does not apply to booting companies and violators are forced to pay the price to release the lock without first being made aware that they cannot park in a certain area. I do not understand why you whining about your poor business rating and accusing victims of false statements when at the end of the day, your company is still making a profit off of simple human mistakes.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car booting on May 5th

  Business Response

  Date: 06/05/2023

  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Volunteers of America. 
  No Parking After Business Hours is permitted. There are no exceptions. 
  Everyone is required to follow the same parking rules. 
  
  We are a professional parking enforcement company that observes the violation without bias.  We do not know the personal circumstances of the vehicle owner or why the vehicle was parked in violation. 
  
  The vehicle was booted correctly and in accordance with the pre-established parking rules of the property.
  The violation fine is non-negotiable and will not be refunded. 
  
  The deposit refund has been issued. The record is closed. Our system does not allow ** to interact with a closed record to prevent fraud. 
  
  Vehicles are immobilized with a patented designed boot that has a rubber backing. Our device cannot cause damage to a vehicle unless the vehicle operator has driven the vehicle while immobilized. It is the responsibility of the vehicle operator to interact with the clearly posted sticker on the driver's side window warning not to drive the vehicle while immobilized.