Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maybe this will get them to stop ignoring my emails in attempts to discuss this with them directly.On 12-11-2022, my vehicle (license plate 144 ***) was booted at **************** by Park It Right. I paid the $375 charge to have the boot removed, $210 of that being the "fee" and $165 being the security deposit for me to return the boot in the same condition it was placed on my vehicle. I paid the fee immediately, removed the boot and returned it to a designated location, my card was then charged on 12-12-2022. Their terms and conditions state the refund for returning the boot will be issued within **** business days excluding weekends and holidays. It is now 1-6-23 which falls outside of the 14 day window they quote to refund you. I have tried to contact the company multiple times, they do not take phone calls and all communication is done by email. We had communicated via email regarding the boot on 12-11-22, without any direct recourse other than paying the fee or my car could be towed within 24 hours if not paid. I provided picture proof the boot had been returned. They responded with: "Allow **** business days, excluding weekends and bank holidays, for the security deposit to be refunded in accordance with the terms and conditions."Email correspondence after 12-11-2022:- Dec 30, 2022, 12:13 PM, I replied to our previous emails with a request for an update seeing we hit the 14 business day ***** No answer from them.- Jan 4, 2023, 8:43 AM, I still hadn't heard back, I emailed again. No response.- Jan 4, 2023, 1:41 PM, I emailed their ****************************** they responded at 1:48 asking for order number/license plate. At 1:49 I responded with the order number and license plate. No response after that.- Jan 5, 2023, 11:46 AM, emailed again asking for an update, no response.- Jan 6, 2023, 12:25 PM emailed ***************************************** and ***************************** asking for another update, no response as of now.

  Business Response

  Date: 01/07/2023

  Please see the attached deposit refund receipt. 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday, January 4th 2023, I attempted to drive to work only to discover a boot on my car. The boot was from a company called Park It Right, who is hired by our HOA. The boot was due to an expired temp tag on the car. We are waiting on the mail to have the new plates sent, so theres nothing we can do until then. The boot left a phone number, which directed me to an email and a website. The website approved my payment of $375, but I got an email from the company saying they refuse to give me the code to unlock it because the payment was declined. I had to re-submit 7 more times, the site said APPROVED each time. They FINALLY sent me the code to unlock it. A few hours later, I get a note from my bank saying I overdrafted my account. Upon further review, Park It Right charged me 8 times! They dont have any way to speak with a person about it, and refuse to make it right. They charged me $3000 over an expired temp tag that Im actively trying to fix. This is a predatory business that provides ZERO good for the community, and they need to be stopped.

  Business Response

  Date: 01/05/2023

  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of the property. The vehicle is displaying expired license plates which is not allowed. 
  
  
  Online registrations are provided with a temporary registration that is instructed to be placed on the dashboard when the vehicle is parked. Without any intent displayed, there is no way for our patrol to observe that the vehicle owner is in the process of correcting the violation. 
  
  
  Vehicles displaying expired license plates are not permitted to park on the property. 
  
  
  The vehicle was booted correctly and in accordance with the pre-established parking rules which we are contracted to enforce. 
  The large warning sticker placed on the driver's side window instructs the vehicle owner to Scan the ** Code or follow the *** link on the lock to complete checkout for immediate Remote Release. Nothing instructed **** to call Park It Right. 
  
  
  **** was informed multiple times that the transactions had been declined due to an incorrect address/ zip code being entered by the cardholder. We have no control over the multiple declined transactions that the cardholder initiated. 
  
  
  Payment was approved at 9:29 AM and the Unlock code was immediately provided at 9:30 AM. Only one transaction was approved. 6 other transactions were declined. "Processing" does not mean approved. Since only 4 attachments can be added here, all declined transaction receipts cannot be uploaded. Should BBB require them, they can be sent directly through email. 
  
  
  Furthermore, **** was provided with clear return instructions. Instead, **** sent an email with a picture of the boot returned to an incorrect location. He was informed that the security deposit would be deducted for not returning the boot to the designated location on the property as instructed. He was provided every opportunity to return the boot to the correct location, which he chose not to do. Upon retrieval, it was discovered that  **** damaged our device by cutting the chain. Per the Terms and Conditions of the deposit, any damage will result in deductions or forfeit of the security deposit. Due to the damage, **** has forfeited the security deposit. 
  
  
  **** chose to violate the parking rules of the property. **** continually entered incorrect information of the credit card and 6 transactions were declined. **** knowingly damaged and returned the boot to an incorrect location. **** is responsible for his violation and the consequences of his deliberate actions. 
  
  
  We are a professional parking enforcement company that observes the violation without bias. Everyone is required to follow the same parking rules and process of release. **** will not be afforded special treatment or an apology. 
   
  
  Terms and Conditions (which is required to be selected in agreement by the payer before they can complete checkout): 
  Security Deposit  Equipment must be returned to the designated return station within 12 hours of payment without any kind of vandalism or damage, either intentional or unintentional. Failure to return the equipment within 12 hours will result in a deposit forfeiture. Failure to return the equipment without vandalism or damage, or to the correct location within 12 hours will result in deposit deductions up to the full forfeiture of the deposit.
  

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18684603
  
  I am rejecting this response because:

   

  in no way, shape or form did I damage any of their equipment. Follow the logic here. They say I cut their chain, but if I did that, I would have just cut it and never paid their ridiculous fee. 

   

  i left their equipment at an entrance sign, which was the instruction they gave me. 

   

  i want proof this chain was cut because thats a flat out lie. 

   

  This company does not act in good faith at any turn. In no way was their equipment damaged. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/2022, I parked on a street in my son's community in ********, ********. The street was not identified as a no-parking zone (pictures enclosed) nor were the curbs painted red. The next morning, I found that my wheel had been chained by a company called "ParkItRight" and they were demanding $375 to get the chain removed. There was threatening verbiage accompanying the chain and sign including threats of putting me in jail for various offenses. Upon calling the company, the phone disconnected every time I chose the "If your vehicle has been booted..." option. I was later told via e-mail that they do not answer their phone, and everything had to be in writing. I paid their ****** and had to remove the chain and sign myself even though they said if I called them they would come do it. I placed the chain and sign where they were supposed to be and took pictures. I was supposed to have $165 of the ****** paid back to me in 10 to 14 business days. It has now been 25 days and the company still has not returned the "deposit" of $165 back to my account. When reading social media on the company many, many people write that it took them up to 4 months to get their "deposits" returned to them. This is a very shady company who clearly steals money from people by booting vehicles parked legally and then refusing to answer their phones or respond to e-mails. I want the $165 "deposit" (******) returned to me immediately. I have already contacted the ********, ******** city attorney to see what could be done about the operations of this very illegitimate company.

  Business Response

  Date: 12/08/2022

  During a random patrol on 11/11/22, your Toyota Rav4 (KS)512PKT was observed and documented parked in violation of Parked in a Fire Lane and was subsequently immobilized per the pre-established parking rules of Cornerstone which we are contracted to enforce on their private property.
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Cornerstone.

  It is the responsibility of the vehicle owner to observe the clearly displayed parking signs.

  
  We are a ******************************** company that observes the violation without bias.
  We take Date/Time/GPS-stamped pictures at the time of the observed violation.
  
  
  Both sides of the street are clearly marked as Fire Lanes. 
  
  The vehicle was immobilized correctly and in accordance with the parking rules of Cornerstone. 
  The violation fine is non-negotiable and will not be refunded. 
  
  
  The deposit refund receipt is attached. 

  
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was delivering food for my sister in the apartment she lives in. I was up for 2-3 minutes. I got a boot for parking in a violation zone, which is okay. I had to pay ****** to remove it, which I did nov 21,2022 at 8:31 PM and it still wasnt released. They said it was the wrong zip code but how is that possible when the money was withdrawn. I had to make another payment of ****** nov 21,2022 at 9:32 PM. I want my money refunded for double charging me and my security deposit for the boot! This is theft and no way to get ahold of anybody but will gladly take your money!!

  Business Response

  Date: 11/22/2022

  Park It Right does not initiate transactions. Adem initiated each transaction with incorrect information. 
  Adem has provided screenshots of "Pending" transactions. Pending does not mean approved. 
  It is the responsibility of the cardholder to enter accurate information. 
  The transactions that Adem is showing screenshots for are transactions that were declined due to System Unavailability, an Incorrect Address/ Zip Code, and Insufficient funds.  
  
  
  We are not responsible for the cardholder entering incorrect data. We are not responsible for educating the cardholder on how to complete the transaction as we are not aware of the cardholder's details and cannot initiate a transaction. Adem was informed of the reason for the declined transactions at the time through Chat and Email.
  
  
  The transaction was approved on 11/21/22 at 9:32 PM and Adem was immediately provided the release and return instructions. 
  
  
  As seen from the attached transaction receipts, only one transaction was approved.
  No refunds will be issued for declined transactions. 
  
  
  The vehicle was booted correctly and in accordance with the pre-established parking rules. 
  The violation fine is non-negotiable and will not be refunded. 
  Allow **** business days, excluding weekends and bank holidays, for the deposit refund to be processed per the terms and conditions. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18449797
  
  I am rejecting this response because: You said they are both pending but the approved transaction is pending as well. If it was invalid zip code my bank would of rejected it. But you guys double charged me because you are scammers and illegally taking money. Im okay with the 210 charge but want my deposit back and the other ****** charge because it was duplicated. Again, if it was a wrong zip code it wouldnt be pending, even the approved transaction is pending. Since it was paid by credit and not debit all transactions pend thats common sense. You guys are thieves and this company should be shut down!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park-It-Right put a boot on my car and charged me $375 to have it removed....the car was in ITS AUTHORIZED PARKING PLACE....and the compaany put a boot on without authority and charged an exorbitant price to have the boot removed. They are a predatory company and need to be shut down

  Business Response

  Date: 11/10/2022

  It is the responsibility of the Owner/Resident/Guest to know and comply with the parking rules of a property.

  Park It Right is a ******************************** company that observes a violation without bias and in accordance with the pre-established parking rules of the property which we are required to enforce. Signs indicating that parking rules are enforced are throughout every property we are contracted with.

  At the time of all observed violations, Date/Time/GPS Stamped pictures are taken to prove the violation. All violation information is immediately provided to Authorized Personnel of the property. Violation fees are non-negotiable and will not be refunded. The Security Deposit is refunded within **** business days, excluding weekends and bank holidays, and barring any damage/ vandalism observed on the device at the  time of retrieval in accordance with the terms and conditions. 
  
  
  No further information can be provided since we have no record of ******************************* as a customer in our database and No vehicle information was provided by the complainant to be able to identify a specific vehicle. 

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was booted unlawfully. I paid $375 to be able to take the boot off. Was promised a refund of $165 and STILL have not received it. This place is a joke. It can't be legal. I can't believe they are still allowed to operate.

  Business Response

  Date: 10/18/2022

  *********************** is not a ********* of Park It Right. She has not provided any vehicle information and her name is not associated with any payer or vehicle owner in our database. She has inquired through email and was asked twice to provide a license plate number to which she has failed to respond. 
  
  Without any vehicle information, we cannot provide any additional information regarding this complaint. 

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to remove a boot on Sept. 1 2022. On Sept. 24 I contacted the company about having not received my deposit for the boot, and it being 3 weeks after the incident. Instead of refunding me the $165, they charged me $165. After bringing this to their attention, they removed that transaction and said they refunded me. I have not received any money from this company and they refuse to refund me the deposit.

  Business Response

  Date: 09/27/2022

  ****** has been informed that the deposit refund has been fully refunded. We have provided the receipt to ****** and have attached it here as well. The violation fine is non-negotiable and will not be refunded. There is not an additional refund. This transaction has been completed in full. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18135069
  
  I am rejecting this response because:

  I have already showed park it right that there was no refund deposited to my account. Their 'receipt' that they have provided is not accurate or formal and can easily be forged. There is still no refund in my account and I have submitted photos of that. This is still robbery and has not been resolved.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was booted outside of my residence while displaying a parking pass enabling me to park where I was.The booting occurred at 1am in the darkness of night, because the attendant didnt see the pass hanging from the back of my rearview mirror. The parking pass is propped up on the back of the mirror, the windshield has frit that makes it a bit tough to see through from the outside looking in. I reached out to ParkItRight, sending pictures and videos to prove that although the attendant who booted my car may have missed it, my parking pass is very clearly there. The pictures they responded with as proof of my violation were dark and had glare from the pictures being taken with a flash camera at 1am. I responded with pictures showing the bad angles that the attendant had taken to document my violation (except now clear, and in daylight, with the proper vantage points necessary to see the parking pass). *******************, the President of ParkItRight responded to my emails directly attacking my integrity by telling me I put the pass on after the fact. I most certainly did not. I have lived in this residence for years now and have always had my parking pass hung exactly where it is without issue. Instead of acknowledging the fact that his attendant made a mistake and rectifying the situation, I was essentially told to pay the violation/booting costs and kick rocks, and that they would not respond to any further inquiries of mine into the matter. I feel this is completely unprofessional, unapologetic, unjustified, and most importantly unresolved. This company is extremely pompous, rude, and is purposefully money hustling residents of a nice neighborhood that have done nothing in violation of community standards.

  Business Response

  Date: 09/21/2022

  During a random patrol on 09/2022, your  NISSAN MAXIMA (NY) HAE2014  was observed and documented parked in violation of Resident Permit Required and was subsequently immobilized per the pre-established parking rules of Meadow Creek Condos which we are required to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Meadow Creek Condos. 
  
  
  Displaying a permit is not a game of hide-and-seek. Vehicles are required to clearly display a parking permit when parked on the property. It is the responsibility of the vehicle owner to clearly display the required permit at all times when parked in the property.
  
  
  We are a professional parking enforcement company that observes the violation without bias. We use high beam tactical lighting to ensure the vehicle is in violation.
  
  
  Attempting to place the permit in the vehicle after the fact will not abrogate the violation. 
  
  The vehicle has been immobilized correctly and in accordance with the parking rules of Meadow Creek Condos.
  Everyone is required to follow the same parking rules and process of release. 
  
  
  The violation fee is non-negotiable and will not be refunded. 
  Allow **** business days excluding weekends and bank holidays for the security deposit to be refunded. 

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ******* and I'm dealing with that unlawful company Park It Right! I saw your segment regarding the woman who also dealt with the company to retrieve her vehicle. I fear I'm heading in the same direction. I received a boot on my vehicle on September 3, 2022. Their new system allows you to scan QR codes to make payments and receive the 4-digit code needed to remove the lock. I paid $375.00 to receive my code and remove my lock on September 3 (The payment posted to my account on Sept 4th.). I returned the boot to the designated area of the complex, locked it around the pole as instructed and returned home. Everything was fine until Tuesday night (September 6,2022) when I received messages from this company claiming they never reclaimed the boot and my payment was going to be forfeit. The boot was not at the location at which I was instructed to leave it so it had to have been picked up. Since they cannot find their equipment, they are holding me responsible and threatening to file theft felony charges, placing a lein on my vehicle and other unnecessary findings.I did my part as a citizen to go to the business location address, located on their website of www.parkitright.net of ************************************************************************* and to my surprise, its not their actual office, only a place where they have their mail sent. So their website is misleading claimg they have a physical office.The next step was to file a police report, but ************************ claims its a civil matter!I'm frustrated beyond belief with this company, IF THEY ARE EVEN LEGIT! I have attached pictures of the messages this company has sent me basically saying they'll file charges.I've done everything on my end to clear my name and prove to this horrible company that I do not have their equipment and they need to check with their employees who pick up their towing boots.Everyone should be aware this company is HORRIBLE!

  Business Response

  Date: 09/09/2022

  During a random patrol on 9/3/22, the vehicle was observed and documented parked in violation of being Double Parked and was subsequently booted per the pre-established parking rules of ********* Purchase II which we are contracted to enforce on their private property.  
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of ********* Purchase II. Vehicles are required to be parked correctly in one designated parking space in between the painted lines and not impeding or encroaching into another space in any manner. Vehicles that are double-parked are immediately booted without warning.

  
  We are a professional parking enforcement company that observes the violation without bias. If the vehicle has been correctly parked in one space as required then the vehicle would not have been immobilized. Spaces are specifically designed to give every vehicle ample room to safely enter and exit the vehicle/parking space without obstruction.
  
  
  The vehicle has been immobilized correctly and in accordance with the parking rules of ********* Purchase II. 
  Everyone is required to follow the same parking rules, process of release, and boot return. 
  
  
  We offer a quick and convenient online payment system that is accessible 24/7 and once payment is approved the unlock and release instructions are provided in the receipt.
  
  
  Every call received through the Boot Line is responded to with an automated text informing them how to release the boot. ******* called the boot line on 9/7/22 when she wasn't booted and received automated messages in return. 
  
  
  Per the Terms and Conditions of the refund, the boot must be returned within 12 hours to the designated location on the property. The boot/ lock was not at the return location on 9/4. A courtesy notification was sent by text to inform the vehicle owner that the boot was not returned as required and the deposit will be forfeited. 
  
  
  No One instructed ******* to arrive in person anywhere, as the boot return location is located on the property where her vehicle was immobilized. No one has solicited fees outside of her boot violation. 
  
  
  To Date, the boot/ lock has not been returned resulting in the forfeit of the deposit. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17935231
  
  I am rejecting this response because: the boot is not in my possession nor is it at the lock location that is in THE OPEN for anyone to take it! I returned the boot to the sign located at the ********* Purchase entry way on 9/3 as the ******* video instructed. As that occurred over a holiday weekend and I was not at that complex for 2 days, it is not my responsibility to verify that no one else tool the boot, OR your company picked it up and failed to report the pick up! Your company IS A JOKE as there should be a more secure method for YOUR COMPANY to pick up your equipment. You all need to find the equipment since its not where I left it, AS INSTRUCTED BY YOUR FLAWED COMPANY! I DO NOT have you boot and WILL NOT pay additional money because you all cannot find YOUR EQUIPMENT!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around midnight on Thursday Sept. 8th, after just having unloaded the last of my belongings from moving into my new apt., after 5 days of moving & parking in the spot I was in to unload & leave w/out issue, w/out yet having received our parking pass, my wife's *** was booted. After all the ******************* of moving, relieved to be done with it, I come downstairs to find a boot on my wife's ***.****** to find the person who put the boot on & explain the situation, I frantically & furiously searched but found no one, despite having just locked my wife's *** minutes prior to go upstairs & tell her I was headed to our old house to return the keys & get a couple things I forgot out of the garage. When prompted to scan the ** Code, a chat window appeared however no live attendant was immediately responsive, when searching their phone # all I could get was an automated system & a msg to email my inquiries...The human element is completely lost on a business practice such as this. I was simply unloading my families belongings then going to move. My 3 children have school in the morning, we had to pay $375 ($165 deposit to be refunded for returning the boot) + a $210 Fee to immediately remove the boot or risk tow! These prices are price gouging & akin to highway robbery.The fact that I was unable to speak to a person via their app or phone # is an egregious oversight for a company involved in booting people's vehicles. There could be a medical emergency or any # of scenarios, like mine, that warranted someone parking "illegally". A downright **** poor experience with one of the worst types of businesses to exist. Go figure...After 1st & last month's rent, pet deposit, uhaul rental, hiring moving help as my wife is pregnant & moving over the course of 5 days, this extra chefs kiss of a $375 fee was just the icing on our $4.5k+ moving cake!Thanks Park It Right! Update your app, ensure people can reach someone & don't boot people's vehicles immediately!

  Business Response

  Date: 09/08/2022

  During a random patrol on 9/8/22, the vehicle was observed and documented parked in violation of Parked In a Fire Lane and Resident Permit Required and was subsequently immobilized per the pre-established parking rules of *********** Terrace which we are contracted to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of *********** Terrace.
  We are a professional parking enforcement company that observes the violation without bias. Our patrol does not know the personal circumstances of the vehicle owner or why the vehicle is parked in violation.
  
  
  We offer a quick and convenient online payment system that is accessible 24/7 and once payment is approved the unlock and release instructions are provided in the receipt.
  
  
  In times of high call queues, callers are informed to inquire further through email if needed. Otherwise, the vehicle owner can scan the ** code on the lock to pay and be on their way in minutes. No email inquiry has been received regarding this vehicle. There are no extenuating circumstances that exempt a vehicle from the pre-established parking rules of the property. Park It Right does not have the authority to exempt a vehicle from the pre-established parking rules of the property. 
  
  
  The vehicle was immobilized correctly and in accordance with the parking rules of *********** Terrace.
  
  The violation fine is non-negotiable and will not be refunded.
  
  
  The deposit refund will be processed within **** business days, excluding weekends and bank holidays within the terms and conditions.