Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03.22.2023 I had temporarily parked my car close to my complex in order to move items from my vehicle to my place of residence. I parked in the closest spot which was reserved as I didn't want to block the street and would only take me a moment to unload the heavy items I had. I have a Tachycardia heart which I wasn't going to be able to move these items from were I normally park. My car was booted. I called an email & was informed that they weren't going to help despite what I had told them, just that the operator doesn't know the circumstances of a violation. I had emailed them that I had an appointment the next day and also needed to get medications which I wont be able to do if I had to pay this as well as a deposit. They stated that they wont be help as there is no exceptions. They also stated that no one would call and everything would need to be on an email correspondences. I had to use the money I would have used to get to my appointment as ***** as my medications for this fine and its deposit that even still waiting on 7 business days later. This company is taking advantage of people as my friend the next day came over wasn't here long and he also got booted and had to pay the fine as well as a deposit. There is rights that people should be protected by.

  Business Response

  Date: 03/29/2023

  Park It Right was notified by a property manager about this vehicle abusing the permit parking rule. The property manager deemed this vehicle as unauthorized to park in a permit space as it was not complying with the parking rule to clearly display a parking permit.
  
  
  During a random patrol on 3/21/23 at 8:26 PM, the Volkswagen Jetta (CO)415CQT was observed and documented parked in violation of Resident Permit Required and was subsequently immobilized per the pre-established parking rules of ************************************** which we are contracted to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of **************************************. 
  It is the responsibility of the vehicle operator to interact with the curb signage notifying the vehicle operator of the Permit requirement for that space.
  Vehicles are required to clearly display a parking permit when parked in a Permit Space. 
  
  
  We are a professional parking enforcement company that observes the violation without bias. 
  We take Date/ Time/ GPS-stamped pictures at the time of the observed violation.
  
  
  The vehicle was booted on 3/21/23 at 8:26 PM. 
  ****** did not contact Park It Right until 3/22/23 at 10:09 AM, proving that the vehicle was not temporarily parked to simply unload items as ****** has claimed.
  
  
  Regardless of a violator's excuse, Park It Right does not have the authority to exempt a vehicle from the pre-established parking rules of the property. There are no exceptions. 
  
  
  The vehicle has been booted correctly and in accordance with the parking rules of **************************************
  
  Everyone is required to follow the same parking rules and process of release.
  The violation fine is non-negotiable and will not be refunded. 
  
  
  ****** was also informed of the deposit refund process: 
  Once we have retrieved the boot and lock, and assessed it for any sticker vandalism or damage, the deposit refund will be processed within **** business days, excluding weekends and holidays, per the Terms and Conditions. 

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two years, my two roommates have had a parking pass in our condo complex to park in a specific parking space and at 3 random times throughout our lease, Park it right has booted their cars in the specific parking space while our passes our exactly where they should be. No proof of violations, only tell us their cars are "an unauthorized vehicle" but every day other than those 3 that we park there, we haven't been in violation. They are robbing people by being negligent of their jobs and not taking the proper steps to make sure a car is permitted to be there. Our parking pass is for spot I-19 and that is clearly where we are parked. Refuse to pay for something we haven't done. Poor business practices.

  Business Response

  Date: 03/27/2023

  During a random patrol on 3/25/23, the Honda CRV (CO)ECQ868  was observed and documented parked in violation of Manager Request and was subsequently immobilized per the pre-established parking rules of Meadow Creek Condos POA which we are required to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Meadow Creek Condos POA. 
  Per the Manager's Request, No vehicle is permitted to park in Space I.
  
  
  Park It Right is a professional parking enforcement company. We are contracted to enforce the parking rules that are selected by the property manager/  HOA. 
  
  
  The property manager identified this vehicle as unauthorized to park in Space I.  ****** and Haven have been fully informed that Space I is not assigned to them and they are not permitted to park in a reserved parking space. Choosing to ignore the rule does not authorize their vehicle to park in a private parking space, regardless of how many times they choose to park in a space not assigned to them. If observed parked in violation during a patrol, the vehicle will be immobilized. 
  
  The vehicle has been immobilized correctly and in accordance with the parking rules of Meadow Creek Condos POA.
  Everyone is required to follow the same parking rules. 
  The violation fine is non-negotiable and will not be refunded. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was booted at the property called *********************** for supposedly violations a parking rule! My car is parked in a visitor spot and was only there for 4 hours up until it was booted! There is no violation hat was commuted and this company has failed repeatedly on communicating back to me on what the violation was! They only communicate demanding money for the boot to be removed!

  Business Response

  Date: 03/24/2023

  The below was communicated to **** on 3/22/23 within an hour of receiving his email inquiry. We have attached the email inquiry showing the discrepancies between ****** email to Park It Right and the complaint to BBB.
  In his email inquiry, he claims to only have been there no longer than 15 hours. Yet, in this complaint, he claims that he was there for no more than 4 hours. **** has been identified as abusing the Visitor/Permit parking rules and is unauthorized to park on the private property of *********************** per a Manager's Request. 
  
  
  ****, 
  
  
  We were notified of your vehicle abusing Visitor/ Permit parking by a manager of ***********************. 
  
  
  During a random patrol on 3/22/23, the Pontiac Vibe (CO)511OWU was observed and documented parked in violation of Manager's Request and was subsequently immobilized per the pre-established parking rules of ************************************** which we are contracted to enforce on their private property. 
  
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of **************************************. 
  It is the responsibility of the resident to inform their guests of the parking rules. 
  
  
  Everyone is required to follow the same parking rules.
  
  
  The vehicle has been booted correctly and in accordance with the parking rules of **************************************.
  The violation fine is non-negotiable and will not be refunded. 
  

  Customer Answer

  Date: 04/04/2023

  Hello,
  
  I do apologize that I had not responded to the previous message in regards to what the business replied with! I did state no longer that 15hrs as a total for the entire time that I was there! I had even sent them a response to their response with the below! They stopped responding to me all together when I sent this! I would like my case reopened please 
  
  How is that even possible? I least at 8am Wednesday morning! I didnt come back until 1pm. Left again at around 5 and was back at 7? What rules were possibly broken for me to be booted on this property? I have actually parked in three different visitor parking spaces each time I came back? And form my knowledge if I would have been there longer than 3 days that is a violation of parking! I have witnesses that can attest to my leaving each and every time! I can also tell you where I went what intersections I took there is no possible legal way that there has been any kind of violation! This is unlawful immoral! 

  "*************************
  
  *************************
  

  
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park It Right refuses to talk on the phone or in person if there are issues. They essentially can hold vehicles hostage with no due process and charge whatever they want with no oversight. I want the BBB to look into the business practices of this company. My car was booted IN MY OWN DESIGNATED CONDO SPOT FOR BEING BRIEFLY OVER THE LINE - please see photos. THERE WAS NO WARNING. The company refused to respond to any correspondence until I threatened to dispute the charge with my CC company. To which they replied they would REINSTATE the violation and have my car towed. FROM MY OWN LOT This is corporate greed at its finest. The *** has been notified.

  Business Response

  Date: 03/15/2023

  All correspondence is conducted through email to keep a written record. 
  ********* emailed Park It Right at 9:03 AM. We responded at 9:11 AM with the below: 
  
  
  As a resident, You agreed to abide by the pre-established parking rules of the private property. 
  
  Any attempt to claim a fraudulent dispute will reinstate the original violation. 
  The vehicle will no longer be afforded the courtesy of a boot. 
  The vehicle will be subsequently impounded. 
  
  
  During a random patrol on 3/2/23, the Jeep Grand Cherokee (MI)DEW3933 was observed and documented parked in violation of Double Parked and was subsequently immobilized per the pre-established parking rules of ********************* which we are required to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of *********************.
  Vehicles are required to be parked correctly in one designated parking space in between the painted lines and not to impede or encroach on another space in any manner. Double Parking is immediately enforced and does not come with a warning prior to enforcement.

  
  We are a professional parking enforcement company that observes the violation without bias.
  We take Date/ Time/ GPS stamped pictures at the time of the observed violation. (********* provided BBB with her original complaint.)
  If the vehicle had been correctly parked in one space as required then the vehicle would not have been immobilized.
  Spaces are specifically designed to give every vehicle ample room to safely enter and exit the vehicle/parking space without obstruction.

  
  The vehicle was immobilized correctly and in accordance with the parking rules of *********************.
  Everyone is required to follow the same parking rules and process of release.
  The violation fine is non-negotiable and will not be refunded.
  
  
  All parking rules and consequences are established by the property manager/ HOA. 
  We are contracted to enforce their pre-established parking rules of the private property. 
  
  
  We understand that violators will find any reason to excuse their bad behavior, however, threats of friendly fraud will not abrogate the violation.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19596430
  
  I am rejecting this response because:you failed to acknowledge the multiple phone calls that occurred and the previous emails sent out PRIOR to my mention of disputing the charge with my credit card company. I had also talked with the neighbor next to me whose line I was over and he said he had no issues and its a shame that a company would rob someone of $350 for a poor park job.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/22/2023

  This issue was fully addressed in *********'s other BBB. Park It Right does all correspondence through email to keep a written record. ********* did NOT speak with any representative on the phone. 

  **************;was informed of the deposit process multiple times, on her receipt on 3/3 and through her email inquiries on 3/7 and 3/15.
  She has been informed multiple times that the deposit refund will be processed within **** business days, excluding weekends and bank holidays, per the Terms and Conditions that she agreed to upon initiating payment.
  **************;was informed that filing a fraudulent credit card dispute would reinstate the violation prior to her actions. Everyone is required to follow the same refund process.
  The invoice was paid on 3/3/23. Today, 3/15/23, marks 8 business days since the payment was made. 
  **************;was instructed multiple times to allow the time to lapse entirely. 14 business days has not passed. The credit card dispute is considered friendly fraud and her BBB complaints are considered defamation. 
  The deposit refund will be issued in accordance with the Terms and Conditions. **************;is not in control of the refund process.
  **************;can cancel the false dispute charge at anytime to cancel the reinstated violation. 
  Katherine has been informed that everyone is required to follow the same parking rules and process of release and refund. She will not be given special treatment. 

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not follow the rules of the parking agreements in HOA guidelines. They make assumptions to make an easy buck. Companies like this should not exist. Double Parked Vehicle that is double parked and impeding other vehicles and/or access to other carport spaces A tire on a line is double parked to them and therefore impeding you get an impeding violation.

  Business Response

  Date: 03/03/2023

  During a random patrol on 3/3/23, the Jeep Cherokee (CO)CNHT37 was observed and documented parked in violation of Double Parked and was subsequently immobilized per the pre-established parking rules of ********************* Townhomes which we are required to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of ********************* Townhomes. Vehicles are required to be parked correctly in one designated parking space in between the painted lines and not to impede or encroach on another space in any manner.

  
  We are a ******************************** company that observes the violation without bias. If the vehicle had been correctly parked in one space as required then the vehicle would not have been immobilized. Spaces are specifically designed to give every vehicle ample room to safely enter and exit the vehicle/parking space without obstruction.

  
  The vehicle has been immobilized correctly and in accordance with the pre-established parking rules of ********************* Townhomes.
  Everyone is required to follow the same parking rules and process of release.
  The boot will not be released without payment in full.
  The release fees are non-negotiable.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19534187
  
  I am rejecting this response because: HB 22 11-39 
  

  *********************************************;

   

  HOA guide rule 

  Double Parked Vehicle that is double parked and impeding other vehicles and/or access to other carport spaces  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up on the 2nd of February2023 to find out my car has been booted into a guest parking space at my girlfriend's house on *****************, ****** **. I had an important meeting that morning so I immediately paid the money that I was charged. They charged $200 with a security deposit of $165 which I paid and returned their boot to where they said to return it I took a picture and sent it to them through the email provides. This business told me I will get my security deposit back in **** business working days. I contacted them on Feb 13 to ask for my security deposit someone respond to me within 10 minutes that I should allow the 14 days to pass entirely which I believe has already passed that day. I email them again on February 24, 2023, but there was no response until this moment and they didn't refund my deposit. I am not sure the type of business these people are running and how unprofessional they are is worrisome by not responding to emails immediately it got to paying my security deposit back.

  Business Response

  Date: 03/02/2023

  Please view the attached deposit refund receipt.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  Thank you for your help on this issue. I saw the receipt with no date and time listed in it and I can confirm to you that I still haven't received any refund from the business park it right.

  
  *********************

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a boot from park it right in my reserved parking spot at my condo complex parking lot in December because my tire was touching the line. They have never posted or sent out any parking lot rules or regulations to the residents by the way. So long story short they charge $375 for a code to remove the boot. $165 is a deposit that was to be returned within two weeks. This requires caring the boot to the other side of the complex and locking it to a street sign. I dutifully did this and have yet to receive my refund. I have notified the company several time and havent even received a email in reply. This looks to be a very common problem with this company as I see over 80 complaints just on BBB alone. A simple ****** search shows complaints from numerous sources. I would just like my security deposit back thats all.

  Business Response

  Date: 02/13/2023

  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of the property. Vehicles are required to be parked correctly in one designated parking space in between the painted lines and not to impede or encroach on another space in any manner.

  
  We are a professional parking enforcement company that observes the violation without bias. If the vehicle had been correctly parked in one space as required then the vehicle would not have been immobilized. Spaces are specifically designed to give every vehicle ample room to safely enter and exit the vehicle/parking space without obstruction.
  
  
  Please see the attached deposit refund receipt.

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/9/23 $375 for a boot on my vehicle. They say its for a commercial vehicle. There has never been any communication from HOA that commercial vehicles can not park here. There are no signs anywhere. It is not a commercial vehicle, only magnets.They were supposed to send $200 back to me since I put the triangle where its supposed to go. Its been 20 days and no refund. Not legal for them to boot.

  Business Response

  Date: 01/30/2023

  On 1/6/22 at 12:18 AM, ******'s vehicle was observed and documented parked in violation of Commercial Vehicles and was subsequently immobilized per the pre-established parking rules of Central Park Townhomes which we are required to enforce on their private property. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Central Park Townhomes.
  Commercial Vehicles displaying any Commercial Logo/ Placards are not allowed to be parked on the property of Central Park Townhomes.
  
  
  Park It Right is a professional parking enforcement company that observes the violation without bias.
  
  
  The vehicle was booted correctly and in accordance with the pre-established parking rules of the property. 
  The violation fine is non-negotiable and will not be refunded. 
  The deposit refund has been processed. See attached receipt. 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18941368
  
  I am rejecting this response because:
  

  It is not a commercial vehicle and it is not registered as commercial and they know it.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park It Right uses a loophole in ******** Law in order to be able to charge exorbitant fees, boot and tow cars without proper notice or signage about parking regulations, and they refuse to talk on the phone or in person if there are issues. They essentially can hold vehicles hostage with no due process and charge whatever they want with no oversight. I filed a complaint with the ******** ************************** and I want the BBB to look into the business practices of this company. I am attaching 7 documents that outline my complaint.

  Business Response

  Date: 01/19/2023

  Victoria was visiting a private property with pre-established parking rules that we are contracted to enforce.

  ******** parked her vehicle in a Fire Lane and was subsequently immobilized. 
  
  It is the responsibility of the owner/resident/guest to know and comply with the parking rules of the property. 
  Everyone is required to follow the same parking rules and process of release. There are no exceptions.  
  
  
  All owners of immobilized vehicles are provided with immediate access to pay for Remote Release by scanning the ** code or following the *** link provided on the lock to be on their way within minutes. 
  Victoria demanded special treatment and refused to follow the parking rules or process of release. 
  
  
  Park It Right observes the violation without bias. 
  Park It Right was transparent with the necessary information to release the boot. 
  Park It Right responded to every email/ chat inquiry within minutes as can be seen from the attached documents already provided by ********. She was informed several times that all correspondence is conducted through email to keep a written record due to the inconsistencies of a violator's story. 
  
  
  ********'s vehicle was booted correctly and in accordance with the parking rules of the property. The violation fine is non-negotiable and will not be refunded. 
  The deposit refund will be processed within **** business days, excluding weekends and bank holidays, per the terms and conditions. 
  
  
  As can also be seen in the email thread provided by ********, the Property Manager/ HOA has also refused to refund the violator because the vehicle was immobilized correctly for parking in a fire lane. 
  
  
  Park It Right is exempted from the law because we have proven to be an ethical and efficient company.  Park It Right is not a tow company and does not impound vehicles. 
  

  
  

  Customer Answer

  Date: 01/20/2023

  I see that one document (the most important one) was missing from my documents list for my case

   #******** against Park It Right, LLC.

  Please add this to my complaint.

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18824338
  
  I am rejecting this response because:

  I was ticketed for a fire lane violation, yet I had no way to know that the entire street is considered a fire lane. According to ******** Law, a vehicle cannot be booted or towed if proper signage is not in place at the time the vehicle parks. The No Parking signs on *************** do not indicate that the entire street is a fire lane. There are no painted hash marks on the street or the curb. At the most, I should have been ticketed for parking in a no parking zone. I should never have been ticketed for parking in a fire lane. Please see the attached document that references requirements for posting of fire lanes by the ************************ in case you are unfamiliar with them.

  I also need Park It Right to recognize that their intimidation tactics and the lack of any way to dispute their tickets are business practices that will continue to cause them to have complaints filed against them. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 19th, this company charged my card $750 when they should have charged $210. *** contacted multiple times about the issue with no response back. When I finally contacted the property manager, he said it wasn't his problem and that the charge would remain. The incorrectly charged and are now refusing to handle the situation.

  Business Response

  Date: 01/16/2023

  On 12/18/22, ***** and several others visiting the same address were booted for parking in violation of the pre-established parking rules that we are required to enforce.
  
  
  The user must Scan the ** code or follow the link provided on the lock to complete checkout.
  The user is the only one that can add Locks to their cart.
  ***** added two locks to her cart. One for her vehicle and one for her friend's vehicle.
  
  
  ***** was provided with the two unlock codes that she paid for.
  The boots were released.
  The service was rendered.
  
  
  On 12/27/22, ***** was informed through her email inquiry that she added 2 locks to her cart and completed checkout, paying for 2 locks; she was provided the unlock codes for both locks; and that the violation fines would not be refunded.
  
  
  Lock 9450/Boot was not returned to the designated location as instructed. The deposit refund has been deducted in accordance with the terms and conditions.
  
  
  Lock 9453/Boot was retrieved without incident. The deposit refund has been processed in full. See attached deposit refund receipts.

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18810561
  
  I am rejecting this response because:
  I did not add two lock codes. I had ONE VEHICLE THERE. One vehicle lock code was given to my lock. You were unauthorized to charge two charges for my ONE vehicle. Ive emailed and called MULTIPLE times with no successful conversation yet you respond to this message through the BBB. 
  Upon looking at the other complaints, seems this is a common occurrence for you to complete fraudulent charges.
  Sincerely,
  
  ***********************