Reviews

Review Details

• Review fromAdriana J

  Date: 06/13/2025

  1 star

  Adriana J

  Date: 06/13/2025

  Evolve cancelled my reservation 4 days before a wedding I had to attend in ********. I booked in March 2025. They then sent me other options near my event. I booked and then they said it was actually an hour away. I canceled and they said theres no refund whatsoever even if it wasnt my fault. Im out *******. No one will help me. Not discover card, not evolve or ***********
  

  Evolve

  Date: 06/14/2025

  Hi *******,
  
  We would like to first and foremost address how inconvenient this experience must have been for your travel plans. While owner cancellations are rare, they do happen and it our top priority to ensure we notify you, process the cancellation accordingly, and support you through relocation.

  We were able to locate that the alternative properties sent to you were listed to be in the same town as your original reservation. In addition, we were able to confirm that the new reservation booked at one of the alternative properties recommended is 20 minutes from the original property you booked.

  While we try our best to work with the alternative properties we have available, direct proximity is not always guaranteed. However, we must emphasize that we were unable to validate the claim that it was an hour away.

  If you have additional information to provide beyond what you've noted here and/or in response to the clarification we've been able to provide, please do not hesitate to contact us at *************) so that our internal team can approach what further support we may be able to offer.

• Review fromTracy S

  Date: 06/04/2025

  5 stars

  Tracy S

  Date: 06/04/2025

  Very responsive to any questions. Took care of any issues quickly.
  

  Evolve

  Date: 06/06/2025

  Happy to hear our team was able to support you quickly and effectively. We appreciate the kind words, *****!
  

• Review fromKelly B

  Date: 06/04/2025

  5 stars

  Kelly B

  Date: 06/04/2025

  No issues booking or contacting the owner. The house was as described and there was n need for us to use or contact the Evolve company before, during or after our stay.
  

  Evolve

  Date: 06/06/2025

  Thanks for the feedback, *****.

  Even if you didnt need to reach out, were always here to support your stay behind the scenes. Hope to see you back again soon!

• Review fromTaras K

  Date: 06/03/2025

  1 star
  ************************** is a greedy, heartless company that hides behind a garbage cancellation policy. I canceled a $2,000 ****** booking a month in advance, and they refused to refund a single dollar even though they rebooked the same dates with another guest. So they got paid twice and still kept my money. Total scam. Zero ethics. Avoid at all costs. ****** should cut ties with these crooks.

• Review fromCherine T

  Date: 06/01/2025

  1 star

  Cherine T

  Date: 06/01/2025

  Evolve rented me a place listed as whole house, but when I contacted the owner as my trip approached, was told he would be occupying an entire floor the whole month I was to be there. The owner contacted Evolve regarding their error and they cancelled the reservation. Evolve agents actively searched the same sites I was searching for a replacement, but so close to summer, there was nothing suitable for the same price. The house was listed falsely and had I not contacted the owner prior to arrival, I would have arrived a single woman in an unsafe situation with nowhere to go. This situation was potential danger for danger to renter and owner. I will never work with Evolve again.
  

  Evolve

  Date: 06/06/2025

  Hi *******,
  

  We want to start by acknowledging how unsettling this experience must have been, especially given the safety concerns you raised. Situations like this are incredibly rare and were truly sorry that it disrupted your travel plans.
  

  The issue ultimately stemmed from an internal miscommunication, as the owner had informed us they were not renting the property during your booking dates. As soon as we became aware, we reached out to notify you and offered alternative options in hopes of helping you secure a new place to stay.
  

  We appreciate you taking the time to share your feedback its taken seriously and will help guide improvements to how we manage and communicate about reservations moving forward.

• Review fromAmy R

  Date: 06/01/2025

  5 stars

  Amy R

  Date: 06/01/2025

  We had an excellent experience with Evolve! Their booking website is great and easy to navigate. The customer service is fantastic!
  

  Evolve

  Date: 06/06/2025

  Hi ***,
  
  We're so glad to know everything from booking to support went smoothly! Your feedback means a lot and we look forward to helping with future travel plans.

• Review fromElizabeth E

  Date: 05/30/2025

  1 star

  Elizabeth E

  Date: 05/30/2025

  Even with photo evidence and screenshots of the renter acknowledging how dirty the home was (before we arrived by accident), the renters response to my complaint that he "tried to clean but it got dark", and that there was a "broom and dustbuster" I could use, EVOLVE did not support me as a guest. I was provided a remedy that was insulting and absurd. They do not support their guest experience, even with proof and documentation.
  

  Evolve

  Date: 06/05/2025

  Hi *********,
  

  We appreciate you for sharing your experience and apologize that the condition of the home didnt meet your expectations.
  

  Please know, our team conducted a thorough review of your case, including the documentation you provided and issued a 20% refund as a resolution. While we recognize that you were hoping for more, this amount was aligned with our policies for situations of this nature and intended to be a fair outcome.
  
  That said, your feedback is valued and well use it to continue improving how we handle concerns like this moving forward. If theres anything else we can help with, dont hesitate to reach out.

• Review fromDan W

  Date: 05/29/2025

  1 star

  Dan W

  Date: 05/29/2025

  Had to cut our Graduation trip short due to respiratory issues caused by the black mold in the basement. They tried to mask the odors with multiple plug-in air fresheners throughout the house. This, and multiple other maintenance issues, made the house feel unsafe.
  

  Evolve

  Date: 06/02/2025

  Hi ***,
  
  Were truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
  
  Unfortunately, neither Evolve nor the guest contact was made aware of these concerns during your stay, which meant we didnt have the opportunity to immediately address them at the time. Once we were contacted following your checkout, we processed a refund for the night not stayed as a recognition of the inconvenience you experienced.
  
  Nonetheless, your feedback is very important to us and has been documented for future improvement. If you have any questions or additional concerns, please dont hesitate to reach out via phone *************) or through any of our social media channels.

• Review fromKatherine T

  Date: 05/28/2025

  1 star

  Katherine T

  Date: 05/28/2025

  Fraudulent company that claims to offer property management, but simply advertises your property and collects a ridiculous amount of your investment income. Will rent your unit for a fraction of the market value, to less than ideal individuals. They slander ****** and their policies, but make it incredibly difficult to get reimbursed for the damage caused by the clientele they choose.
  

  Evolve

  Date: 06/02/2025

  Hi *********,
  

  We regret to hear about your experience and have documented your feedback for internal review.
  

  Our top priority at Evolve is to simplify the process of managing short-term rentals for owners. Our pricing model is driven by SmartRates, a dynamic tool that analyzes local market conditions, seasonality, and competitor data to help maximize both occupancy and revenue. Based on these insights, rates are recommended to owners to ensure competitive bookings.
  
  While our base services include Marketing & ******************* Guest & Owner Support, Standard Risk Protection, and access to an On-the-Ground Support Network, we also offer enhanced service plans with additional features such as Performance Guidance, a Premium Support Desk, and Enhanced Risk Protection. These plans are designed to meet the varying needs of owners based on the level of support they prefer.
  
  Additionally, we do not disparage marketplace partners like ****** and remain committed to working within their policies to support resolution processes, including damage claims when they arise. Our specialized team works diligently to resolve damage issues as long as all appropriate documentation is provided.
  
  We understand that our model may not be the right fit for everyone, but we are continually striving to improve and would welcome the opportunity to better understand your concerns. If you're open to it, please feel free to contact us directly via phone *************) or any of our social media channels.

• Review fromEdith S

  Date: 05/22/2025

  1 star

  Edith S

  Date: 05/22/2025

  Christmas Ruined We ended up having to work through Evolve during our Christmas vacation only for it to be ruined. The listing noted we'd have wifi, pool access, and laundry access but we found out only after we got there that they "changed ownership" of the property and in doing so, we paid for all those benefits only to receive none. After reaching out, they claimed to want to refund us and now 6 months later, crickets. They're a complete scam - don't use them at all!
  

  Evolve

  Date: 05/27/2025

  Thanks for sharing your experience, *****.

  As mentioned on the other platform, we were able to escalate your concerns to a manager and your case has since been re-reviewed and resolved. If you have any other questions or concerns, please dont hesitate to reach out we're always here to help.