Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,996 total complaints in the last 3 years.
741 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/5/2025 my TV went out on all 4 of my TV'S that the service is provided by Dish Network. I did all my checks to make sure if i had a problem in my home, or if i might be able to get ****'S working myself. after doing all of this i called Dish and they went thru their checks but couldn't get none of my TV'S back on and decided that a technician would need to come to my home to get my service back on. This is where i have a problem with them, they told me that the earliest that they could get anyone out to my home would be on 7/12/25 between 12-5pm. i told the young lady that this was unacceptable since i was paying $145.96 a month for the service to my TV'S and now they are all out and i can't watch live TV on any of them. She was very nice but said that there was nothing she could do, I ask to speak to a supervisor and she put me on hold while she connected me to one. **** from Ocal Florida talked with me and went thru the same process only to find out that he couldn't get any of my TV'S back on either. Same date and i explained to him that this was unacceptable and he needed to get someone out due to all TV"S being out and that i couldn't watch any ******* on my TV'S. I feel like with the money I pay them for their service ,and all being out they need to get someone out ASAP. Can i get some help from you guys on this please.
Business Response
Date: 07/10/2025
July 7, 2025

Mr. ******* ****
*****************
*****, ********

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** July 7, 2025, we received your complaint, dated July ******, filed with the Better Business Bureau.

You said that on July 5, 2025, you lost service on all four of your televisions. You stated that you contacted DISH Network for assistance and ended up having to schedule a technician visit; however, one was not available until July 12, 2025. You were concerned that we were unable to get someone out to your home sooner.

When we spoke on July 7, 2025, I confirmed that our work calendar for your area had no openings until July 12, 2025. I contacted our local installation office and they were able to move your visit up to July ******, in the afternoon.

As a courtesy, I issued a one-time $50.00 credit to your account.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also I would like to thank ***** ******** for his help on this matter. He was very professional and polite. My service has been restored with Brians help and BBBS help thanks so much!

Sincerely,

******* ****
Initial Complaint
Date:06/20/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, June 20, 2025 We contacted DISH ***resentatives to dispute that we agreed to a 2 yr contract for their services. We had initially contacted DISH to ***lace a defective, outdated box that was short circuiting and running hot to the touch.After one of their technicians ***laced the defective box, we received a billing statement, notifying us of a 2 yr contract that we did NOT agree, to. When we called to question this false agreement, we were told that if we discontinued their services, we would owe them a $480 disconnection fee. $20 for every month of the 2 yr contract. We NEVER agreed to any contract. Our son-in-law, was the person who was home and allowed the DISH *** access to our home, because we were out of state for work related matters.
Business Response
Date: 07/07/2025
June 25, 2025

***and Mrs. ******* and ***** ********
PO Box 2199
***************, NM 87557

Re:          BBB Complaint #********
                **************** - *************

Dear *** and ***************************** 23, 2025, we received your complaint, dated June 20, 2025, filed with the Better Business Bureau.

You disputed the early termination fee, as you were never informed of the commitment when you addressed service issues with your equipment. You requested for it to be waived.

Our records show you upgraded your equipment on June 19, 2025, which required a new two-year commitment. However, because you canceled your service within 24 hours of the commitment being activated, it was waived and you were not charged this fee.

We apologize for any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                ***************************************************;
                ******, CO 80210

                ****** ********
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* And ***** ********
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We being with this Business for several years, But due to the high rates charged and the less of the use for the service. We called two or three times trying to set a date to cut the service, However due that suddenly they charge us with two year contract of service, And because seems like they do not understand the easy way .That's why we desired to see if with the help of The BBB **************** removes that unlawful contract of two years . All we want is to set a date to cut the service without the warning of being charged for the rest of that unjust contract for which just requested the proof that I did renew for two years with them. Which I completely disagree. And want to set a date and time to cut the service without any retaliation Again we tried to resolve this in the best interest for both which they do not accept unless we pay for the entire two year or until the false contract they claim is terminated . Respectfully ****** M. *********
Business Response
Date: 07/07/2025
June 27, 2025

Ms. ****** *********
*******************
******, MN 56093

Re:          BBB Complaint #********
                **************** - *************

Dear ***************************** 20, 2025, we received your complaint, dated June *******, filed with the Better Business Bureau.

You said that you contacted DISH Network to cancel your service due to the cost and you were told there would be an early termination fee. You are disputing this fee and want to cancel your account.

On June 26, 2025, I was able to speak with Mr. ********* and explained that the early termination fee is tied to a discount promotion that was agreed to in October 2024. Your account has been under a 24-month programming Price Lock promotion since then.

As a courtesy, I waived the early termination fee, set a future-dated disconnection for July 11, 2025, and explained the leased equipment return and timeline.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/10/2025 I contacted Dish Network (which I've been with for 27 yrs) to terminate service because I chose to have cable TV from my internet provider, I asked for a box to return their equipment which they said they would do. Then they proceeded to tell me that i would owe approx.$300 for breech of contract because i recieved a replacement unit in Aug. 2024. I received a replacement then because of a lightning strike at my home. They then said that because a new unit was provided that it automatically sets a 2 yr contract in place. I'm refusing to pay them on an insurance claim, especially after 27 yrs with them. I contacted the BBB office in ********* for support.
Business Response
Date: 06/25/2025
June 20, 2025

Mr. Lewis Smith
31591 Matthewstown Rd.
Easton, MD 21601

Re:          BBB
Complaint #23482754
                8255909210052657
- 2025-06-12421

Dear Mr. Smith:

On June 18, 2025, we received your complaint, dated June 17,
2025, filed with the Better Business Bureau.

You said that on June 10, 2025, you canceled your account.
You were told you would be charged a $300.00 early termination fee. You were
advised this fee was tied to an equipment upgrade performed last year.

When we spoke on June 20, 2025, I informed you that I
reviewed your August 20, 2024, call reporting technical issues due to a
lightning strike. It was determined your receiver needed to be replaced, and
our agent offered you a free upgrade to our Hopper 3 receiver. They disclosed
that the upgrade required a new 24-month commitment and you agreed to it. As an
exception nonetheless, I offered to credit the $300.00 early termination fee
and issue a $31.09 refund. You accepted this resolution.

We regret any inconvenience you may have experienced.

Sincerely,

Brian Martinez
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im on a 2 year prepaid contract im now over contract by 8 months so contract has expired they are still charging me and refuse to shut it off
Business Response
Date: 06/25/2025
June 19, 2025

Mr. Michael Butler
1164 Smith Rd.
Granville, NY 12832

Re:          BBB
Complaint #23469486
                8255909962241755
- 2025-06-12231

Dear Mr. Butler:

On June 16, 2025, we received your complaint, dated June 14,
2025, filed with the Better Business Bureau.

You said you had a two-year prepaid contract with DISH
Network that expired eight months ago. You state that we are still charging you
and refuse to cancel the account.

A review of your DISH Network account indicates you accepted
a three-year price lock promotion on December 27, 2022, that required a
24-month commitment. Your commitment was completed on December 26, 2024, and
your account went into a non-payment disconnection on May 27, 2025. On June 14,
2025, you contacted us and completed the disconnection of your account. A
return kit was shipped to you to facilitate the return of the leased equipment.

We regret any inconvenience you may have experienced.

Sincerely,

Brian Martinez
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:06/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning,Im writing because I am not happy with Dish anymore. I would like y service to be canceled without any fees. Heres a list of reasons 1. You cant get trade your boxes if theyre having any technical issues unless you extend your contract 2. You dont get any type of reimbursement when theres bad weather 3. Im tired of the TV just going black for no reason at all.4. I dislike the fact customers service is outsourced to who knows where 5. You make know type of payment arrangements with paying a fee.6. I feel like a hostage because Im stuck in a comment and cant explore other cable companies 7 . My bill has gotten extremely high in order to get any good channels on
Business Response
Date: 06/25/2025
June 20, 2025

Mr. Michael Barrett
1317 Chickadee Ln.
Virginia Beach, VA 23454

Re:          BBB
Complaint #23464039
                8255909733721176
- 2025-06-12096

Dear Mr. Barrett:

On
June 13, 2025, we received your complaint, dated June 13, 2025, filed with the
Better Business Bureau.

You
disputed your current account balance for the following:

Equipment upgrade commitment
Bad weather reimbursement
Technical issues
Increased bill

All
equipment upgrades have a commitment attached to them and you are informed of
it when you set up the technician visit. If the equipment simply needs to be
replaced, there is no commitment associated because there is no upgrade.

The
Signal Reliability Guarantee states that we cover outages due to signal loss,
but you must contact us within 72 hours. Because you did not notify us in that
time frame, a credit was not applied. Additionally, there is no record of you
contacting us to address signal loss.

DISH
Network reserves the right to fix the equipment and we were not given the
opportunity to investigate and/or attempt to resolve these technical issues. Additionally,
there is no record of you calling in to report any technical issues.

You
have not had a zero balance since December 1, 2024, as a past-due balance rolled
into each month contributing to your bill and resulting in the assessment of late
fees.

As
a courtesy, I waived the early termination fee on your account, but the
remaining balance is valid.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7762.

Sincerely,

Alicia Clark
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole Steffani
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called DISH NETWORK, they offered ******* for free for 2 years, so I signed up, well the next day I wasnt able to see *******,so I called *******, only to be told my DISH NETWORK EQUIPMENT was tooo old to support this ******* NETWORK so I called DISH NETWORK to let them know what happened, they looked at my system and said that I would need to upgrade my system for $100+ dollars in order to watch ******* through my DISH - none of which was told to me when I signed up- so I said lets just cancel the ******* then, well in order to do that I would have to pay a cancellation fee !! Which I told them I wasnt gonna do because it was offered for FREE, if they had told me my system didnt work with the ******* system I would have never signed up, so Im stuck with ******* for 2 years that I cant even watch!!! And I cant cancel with paying a fee!!! I think this is VERY WRONG !!! They knew what kind of system I had!!! This is deceptive practices!!!
Business Response
Date: 06/25/2025
June 20, 2025

Ms. Rebecca Redeemer
3105 Outback Trl.
Amarillo, TX 79118

Re:          BBB
Complaint #23461200
                8255909601222752
- 2025-06-12094

Dear Ms. Redeemer:

On
June 13, 2025, we received your complaint, dated June 12, 2025, filed with the
Better Business Bureau.

You
said that you agreed to our Netflix offer, but found your equipment is incompatible.
You were told that you needed to upgrade it and there would be a charge. You
expressed concern regarding being under a commitment and not being able to view
Netflix on your current equipment.

A
review of your account reveals that your equipment is incapable of receiving the
Netflix basic package. I am willing to make an exception and complete the upgrade
at no cost to you, or release you from your contract. Please contact me at (720)
514-7754 and inform me of what course of action you chose to take.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/12/2025 ,account not found,wrong password,then page not found.Doesn't gives me any statements,price keeps going up.,channels freeze on a daily basis,Cannot get to them on the ph.
Business Response
Date: 06/25/2025
June 18, 2025

Mr. John Page
410 W. Baldwin Ave., Apt. 3
Olean, NY 14760

Re:          BBB
Complaint #23459294
                8255909967535995
- 2025-06-12093

Dear Mr. Page:

On June 13, 2025, we received your complaint, dated June 12,
2025, filed with the Better Business Bureau.

You said that you cannot access your account online or view
your billing statements, the cost continues to increase and you cannot reach customer
service by phone.

My
attempts to contact you at (585) 378-0291 on June 16 and 18, 2025, were
unsuccessful; however, I was able to leave a voice message with my contact
information. I also sent an email to you at [email protected] with a
request to contact me.

A review of your DISH Network account indicates that it was
activated on October 5, 2024, under a Two-Year Price Lock promotion. Although it
was initially setup with automatic payment and paperless billing, the automatic
payment was removed and you lost the discount for having this set up. Additionally,
you received our DISH Protect service free for the first six months and once
completed, you were charged $12.99 per month.

I removed electronic billing to allow a paper bill to
generate and credited a $12.00 late fee. I also removed DISH Protect from your
account and applied a $31.09 credit for the previous charges.

We regret any inconvenience you may have experienced.

If there are further questions or concerns about this issue,
please feel free to contact me at (720) 514-7749.

Sincerely,

Brian Martinez
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Brian
Martinez
Initial Complaint
Date:06/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish network has been charging me $12 late fee only after they notify me that my bill is past due. They notify me an email but do notnotify me beforehand. This has been going on for months. I recently caught on and called them on it and no response has been Replied.
Business Response
Date: 06/25/2025
June 18, 2025

Mr. Enrique Meza
10403 Cimmeron Trail
Adelanto, CA 92301

Re:          BBB
Complaint #23457296
                8255909754874474
- 2025-06-11983

Dear Mr. Meza:

On June 12, 2025, we received your complaint, dated June 11,
2025, filed with the Better Business Bureau.

You said that DISH Network has been charging a $12.00 late
fee after notifying you that your bill is past due.

When we spoke on June 18, 2025, I explained that if there is
a carryover balance when your upcoming month’s bill is generated, a late fee is
charged. Your account is set on electronic billing and I changed it so that a
paper bill will be sent out.

As a courtesy, I issued a $127.87 credit to bring your
account to a zero balance. This will allow your next bill on July 2, 2025, to
generate for $84.50 with no late fee.

We regret any inconvenience you may have experienced.

Sincerely,

Brian Martinez
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
yes i have ******* with this month it went from $111.51 to $151.51 went up $40.00 and tryied to chat with somebody her name was ********* ***** she couldnt help me. I need the bill to go down or i will move somewere else. So my bill should be the same as before.
Business Response
Date: 07/07/2025
June 29, 2025

***** ****
*********************
*******************

Re:          BBB Complaint #********
                **************** - *************

Dear ***** ****:

On June 18, 2025, we received your complaint, dated June 11, 2025, filed with the Better Business Bureau.

You said that your monthly rate increased by $40.00 and you would like it lowered to avoid cancelling your account.

A review of your account reveals that a $40.00 account credit that was provided for 12 months expired and you are now being billed the normal monthly rate. In the interest of customer service, I added a $40.00 credit to your account for the next 12 months, beginning with your July 2025 billing statement. Keep in mind that this is a credit offer and not a price guarantee.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** ********
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

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