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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 5,007 total complaints in the last 3 years.
    • 754 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tryed to get an accout but due to restrictions i cant have dish they have told me 3 weeks they send a check now they say that it will be deposited in my account its been longer than 3 weeks to get my money

      Business Response

      Date: 08/12/2022

      August 10, 2022



      Mr. ***********************
      2910 ****** Drive
      ***************, ** 55430
      Re:BBB Complaint #********
      8255909922413437 - 3776600
      Dear ******************:
      On July 25, 2022, we received your complaint, dated July 23, 2022, filed with the Better Business Bureau.
      You said that you were unable to activate your account because your landlord did not give you authorization for the installation. The amount you paid upfront was supposed to be returned, but you have not received a refund yet. 
      When we spoke on August 10, 2022, I informed you that your financial institution declined the initial refund. As a result, a check was issued and mailed to your residence. While confirming your mailing address, it was revealed that the street name on your account is listed as ******** Drive. The street name you provided on your complaint is ****** Drive. I made the necessary correction and requested the check be reissued and mailed to you.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *****************************

    • Initial Complaint

      Date:07/22/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our issue started almost immediately after switching to dish network. Before I had switched to dish I specifically asked about *** games with their service and their outdoor package for an **. I was told that we would be able to watch all *** games and that the outdoor package for our ** would work in any location. After we switched and signed the commitment we soon realized that the games were blacked out in our area and that the ** package that we had purchased did not work in the area we were going to be staying. I called in multiple times spoke to multiple people and chatted online with multiple people about the issues and they were never resolved. I asked multiple times about waiving the commitment fee to cancel because what we were promised was not in fact true. I was always told that I signed the commitment and there was nothing they could do. Finally was able to speak to a senior retention employee and was told that if I wouldve complained sooner they couldve done something but now because its been 12 months they can do nothing. But in fact I had called in numerous times over the last 12 months to find out what we could do to resolve this matter and was always told nothing could be done unless I wanted to purchase extra packages which we tried that and it still didnt work. All I am asking is for the commitment fee to be waived because we are paying monthly for a product that is not satisfactory or is not what we were told it would be.

      Business Response

      Date: 08/19/2022

      August 19, 2022


      *******************************
      5685 ****************************.
      Rimrock, ** 86335
      Re:BBB Complaint #********
      8255909794162278 - 3776593
      Dear **************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You stated that you were advised you would be able to receive all *** games, only to realize that you could not get the games you wanted. You requested we waive your early termination fee.
      My attempts to contact you at ************** on August 15 and 18, 2022, were unsuccessful, but I was able to leave a message. I also emailed ******************** with a request that you contact me.
      Please be advised that, as a courtesy, I waived your early termination and equipment return fees. Please allow ******************************************* your final balance.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F 
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in at beginning of May to cancel. Discussed final bill on how it was processed as I was over paid. Discussed equipment return all what would happen and my responsibilities. It was with one of there customer saving representative I listened to her sales was trying to be polite but thought it would just be cancelled when my prepay period expired. I had consider canceling previously with internet streaming just isnt the same value. After I was expecting to run bill out and receive the box to return the items. Dish never did anything and continued service. As I was gone I didnt get a chance to contact until July after receiving emails on billing but still never sending emails he boxes for return or canceling I calledimmidiately much more direct and irritated and demand it be cancelled. Now getting collection calls daily for about 200$ Bill they charged. I did receive a box to return the items finally. Only one instead of two was told to just put both pieces of equipment in that one box. I called several times to request a second box was it would be sent, it never was sent. Ultimately sent there equipment back I one box it was received today and I was notified by *** today it was. I called dish to verify of course they said it would be several weeks for them to aknowledge. I was with dish for many years with very little interaction it was fine. But I found these practices to be both inept and deceptive. With the result over charging a long time customer service extra with no explanation or resolution offered. I am currently getting multiple collection calls and emails and it is entirely inappropriate. I am not sure if was individual I can only say because of the multiple interactions and my feeling it is a vindictive process of the company to penalize people for leaving. Very respectfully,********************************

      Business Response

      Date: 08/19/2022

      August 19, 2022


      *********************************
      3277 **********************************
      Idaho Falls, ** *****
      *********************** Complaint #********
      8255909137683352 - 3776592
      Dear ********************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You stated that you called in and canceled your DISH Network service, but your service was not disconnected as requested. You said you also never received the equipment return box. You requested that we waive your account balance.
      Please be advised that a review of your call from May 2, 2022, shows that you explored canceling your service; however, you ultimately decided that you would call back to cancel at a later date. As your cancellation was never processed, we maintain that the subsequent charges for service are valid and no billing adjustment is warranted.
      Our records also show that your equipment return boxes were delivered to your residence on July 14, 2022.
      Please note that we received your leased equipment on July 26, 2022.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I was going to change to them 3 years ago and I talked to a very nice man named *************** and I had a ************************************************************ a ****** credit instead of the gift card and they would if I switched and I ended moving and didnt need to service at my new adress. So about a month ago I got sn offer with a ****** gift card to switch and I asked them if they could give me the same offer I talked to the rudest employee named ********************* who refused to honor it or listen whst I had to stay and considered the matter closed without even discussing it with me or listened whst I had to say. Then today I talked to ***************************** who would not honor and told there is no way they could have honored 3 years but I was by too employees 3 years ago they could do it. I really want to switch but I want the ****** put in my account instead of the gift card this tome around these employees are really really rude and I dont u understand why they cant honor I really dont want to wait 8 to ************************************************************************** this time around and it makes no sense at all . I want to switch and I want this ****** gift card honored but as a credit in my account instead of a gift card and there is no reason why they have to be so rude about it and I really want them to honor it they approved it once they could do it again if they really wanted accepted this time around they are really really rude about it too

      Business Response

      Date: 07/28/2022

      July 28, 2022


      *******************************
      4915 ****************.
      ************, ** 84009
      Re:BBB Complaint #********
      3776589
      Dear ********************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You said you were previously provided a $300.00 account credit in lieu of a gift card. You requested to have the same exception made for you again.
      While we sincerely regret any inconvenience this issue may have caused, if you wish to participate in our new customer promotions, you will need to follow the normal procedure for doing so. Please contact us at ************** with your approval code, or you may sign up online at DISH.com, just make sure to click the Use Mail Approval Code link in the top right of the screen.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

      Customer Answer

      Date: 07/28/2022

       
      Complaint: 17611931

      I am rejecting this response because:
      you guys offered to me before but I didnt take it there is no reason why u cant do it now it makes no sense its basically the same except I am getting an account credit instead of waiting *************************************************************** your company ever explained why they cant do it they had no problem doing it for me before makes no sense why u cant do it now 

      ,

      ***************************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10 my service was disconnected with Dish by my request I returned all equipment on June 28 after having to call the company 5 times to get a return box.I never received a final ****. I spoke to a manager who assured me I would not be sent to a collection agency... due to the miscommunication about returning the equipment and then they sent me account to a collection agency.I tried to go on the **** website and found that the only option the website gave me was to restore the service and I was not able to see any payment or billing history to see a final **** although the manager I spoke to on July 22 swears I was not logging in correctly.... which I was.

      Business Response

      Date: 08/15/2022

      August 13, 2022


      *************************
      1507 ***************.
      ***************, ** 85120
      Re:BBB Complaint #********
      8255909794383007 - 3776588
      Dear ****************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You said you disconnected your account on May 10, 2022. You stated that you sent back all necessary equipment and did not receive a final ****. You mentioned your account balance was sent to collections without your consent.
      Our records indicate that all necessary equipment was returned on July 1, 2022, and the unreturned equipment fees were reversed. The equipment return fees were waived on July 22, 2022, and the remaining balance of $185.98 is valid for service rendered. However, I waived the balance in the interest of customer service to bring your account to a zero balance. Additionally, I have asked the collection agency to close the account in their system and ensure it is removed from your credit file. Please allow up to eight weeks for the bureaus to reflect any updates.
      We strive to provide excellent service and we regret that your experience was unfavorable.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **** for **** they sent me it was $125.21. I sent them a check #**** on **** 10, 2022. It cleared my bank **** 27, 2022. I have emailed them my bank statement showing it cleared and the check copy. Dish WILL NOT make this right they keep avoiding and passing me on to others instead of looking at the facts and fixing their mistake.

      Business Response

      Date: 08/03/2022

      July 29, 2022



      *****************************
      2306 *****************
      **********, ** 76905

      Re:BBB Complaint #********
      8255909847986913 - 3776587

      Dear ****************:

      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.

      You stated that you submitted a check for your payment due June 24, 2022. You indicated that it cleared your bank, but was not applied to your account.

      When we spoke by phone on July 27, 2022, I advised you that we were able to locate your payment of $125.21. We applied it to your account and waived the late fee. I also advised you to ensure that your account number is prominently displayed on the check, so we can ensure your payment posts to your account in a timely manner.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F 
      **************

      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210

      *********************

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer w/dish for nearly 20 yrs.. For the past 3yrs I have been getting a discount monthly of $25 off of my bill, it renews every 12 months. When I called to renew the discount the young man was rude, told me I did not qualify for the discount anymore and the only thing he could do to help me out was set me up on a different plan since the one I have been on was grandfathered in is why I couldn't get the discount. I thought that being grandfathered in means that nothing changes. He then told me there was nothing he could do and if I wanted to cancel the service I could. I told him at the end of the cycle then thats what I would do, and he hung up and my dish went blank. I called back and the man that answered said the other guy cancelled my service and it could not be turned back on to the plan that I had and I would have to purchase a new plan. I think that is horrible to do to someone who has been a loyal customer for that long. I would like them to restore my plan at the rate that I have been promised.

      Business Response

      Date: 08/11/2022

      August 9, 2022


      ***********************
      618 ************.
      ********, ** 65610
      Re:BBB Complaint #********
      8255909684483271 - 3776585
      Dear ****************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You said you have been receiving discounted programming for several years. Once that discount dropped off, you contacted DISH Network to reinstate it, but you were advised that the discount was no longer available. You were also advised that your programming package is no longer offered. You stated that you requested to cancel your service at the end of your billing period, but the agent disconnected your service immediately and terminated your call.
      When we spoke, I informed you that a review of your calls to us shows you were correctly advised that the discount to which you referred was no longer available for your account. When the agent explained that he could not re-apply the monthly credit, you requested to disconnect your service. The agent confirmed twice that you wished to disconnect your account that day, and you agreed. The agent provided you our standard disconnection disclosures and the call ended naturally.
      You never mentioned canceling at the end of your billing period until subsequent calls. Your next call dropped after four and a half minutes, but the agent was able to clarify that your package, DISH *******, was no longer offered and could not be added back. After your call dropped, you contacted us again, and the agent on this call offered packages that were available, but you declined and left your account disconnected.
      While we sincerely regret any confusion this issue may have caused, we are unable to reinstate your same package or the discount you previously received.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, **  80210
      *********************

      Customer Answer

      Date: 08/14/2022

       
      Complaint: 17610833

      I am rejecting this response because:

      Sincerely,

      *******************

      Customer Answer

      Date: 08/19/2022

      I have been a loyal customer for many years. I think this is there way of making my grandfathered in **** change. For them to continue to raise a plan that really has not many channels is wrong. When you sign a contract it should continue the in the same way. They forced me out of an agreement and that is wrong.

       

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish has been out twice each timing charging $150 to hide the cables, however, they are still hanging from the roof over the deck to the hook up. The townhome association doesn't allow holes in the shingles, nor siding. Dish Network has successfully installed others throughout the association. There are also uncollected dishes around the development that need to be picked up.

      Business Response

      Date: 08/12/2022

      August 12, 2022


      ***************************
      8543 *****************.
      *************, ** 55445
      Re:BBB Complaint #********
      3776582
      Dear ******************:
      On July 25, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You said you sit on the board for a townhome association, and you expressed concern about cables hanging from a roof in the complex.
      Via email, I explained that the holder of the account installed at the address you expressed concern about must contact DISH Network to schedule a technician visit. As a one-time courtesy, I offered to waive the normal custom work order fee. 
      Please note that we do not retrieve nor require the return of satellite dishes, as they are the property of the account holders.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20th around 2pm Dish travelfi (wifi hotspot) took $109.00 from my account. Gave me my 200mb in data around 6pm. The next morning around 9 am I received an email stating the payment was declined to call them. So I did the lady explained they're system was having issues that they would refund and try to take the payment again. Later that day I notice on my banking app Dish travelfi took the money. I checked to see if I had data and nothing. I waited until the morning of July 22nd to call Dish. They claimed they didn't receive a payment and they could not refund what they didn't take and to contact my bank. I contacted the bank which confirmed Dish did indeed take my money. Which then the bank offered to help me in a dispute. So I did and also contacted the BBB so hopefully I can get my money back and stop them before they do this to someone else.

      Business Response

      Date: 08/11/2022

      August 11, 2022


      Ms. Alanah ******
      21208 ******************
      ************, ** 73075
      Re:BBB Complaint #********
      3776487
      Dear ****************:
      On July 22, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
      You said that a $109.00 payment was deducted from your bank account, but you did not receive the associated service.
      As DISH Network and ****************** are separate companies, I forwarded your complaint to them to review.  They advised me that the payment in question was pending when you filed your complaint, so it had yet to apply to your account.  It was refunded in full after it cleared, and they contacted you by phone and left you a voicemail informing you of such.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installer Negligence: it took installers three separate trips to get **** installed correctly and safely.The first installer sent to my home didn't seem to know exactly what he was doing and spent more time on breaks than on the job and when he left he neglected to install local channels, He also left cable in the bedroom haphazardly piled on the floor where it couldn't be seen and I tripped over it causing minor harm to my head and arm. He also used an existing ********* pole and obsolete parts to hook up the **** to the pole. Secondly he seemed to be in a big hurry to leave.The second installer who come to my home moved the **** to the back yard and put it on an unsecured pole that he drove into the ground and he left the cable exposed and stretched out 20+ feet across the yard where it could be tripped over or possibly be chewed on by my dog and in the way of using my lawn mower to cut the grass. The third installer came and cleaned up mess but didn't have the tools to finish the job and had to borrow a level from me and my physical help to make sure the pole was straight and borrow my shovel to dig a trench to bury the cable and he didn't bury the cable adequately to where I will have to finish the job he started. He also borrowed a tape measure from me and didn't return it but took it with him.

      Business Response

      Date: 08/12/2022

      August 11, 2022


      *********************************
      8401 ********.
      *****, ** 73068
      Re:BBB Complaint #********
      8255909822207228 - 3776479
      Dear **************:
      On July 22, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You stated that it took three technician visits to install your service correctly and safely. You specifically said that one of the technicians left cable piled on the floor where it could not be seen, causing you to trip and causing minor harm to you. You indicated that the third technician corrected most of the earlier issues; however, he did not completely bury the cable. You requested compensation for your injury.
      A review of your account reveals that you spoke with ************************* from our Executive Escalations Team on July 21, 2022. During the conversation, **************** confirmed that your damage claim was denied because you did not seek medical attention for your injury. You informed **************** that all installation issues have been resolved and the service is running as expected.
      Because of the installation issues that you experienced, you were provided with a credit of $86.25 on July 11, 2022. In addition, **************** provided you with a courtesy credit of $91.41 on July 21, 2022.
      We appreciate your feedback and your concerns will be shared internally with the appropriate personnel. We strive to provide excellent service and we regret that your experience was unfavorable. 
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

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