Business Profile

Cable TVs

DISH Network, LLC

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,007 total complaints in the last 3 years.
759 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Dish to reset my satellite as the roofers moved it to install new shingles. I was informed that it was going to be $95 plus another $50 for this job. I then asked how much to just cancel my contract. The employee then offered me the protection package for *****. I then agreed to an appt on June 6th between 12-5. Ending the conversation I then had to listen the disclosure for the protection package where I was informed that I had to keep it for 180 days or pay an early termination fee. Essentially paying $77.94 is the long run. Fast forward to June 6th, my technician called stating he might not make because he was overbooked and still 120 mile away. First it was he would be here til 730. Then I call Dish and the lady informs me he has to come to my house because it's his job. Technician calls me and says he's not going to make it and I have to call and reschedule. I have an appt on June 13th where I have to waste a whole day again waiting for the mysterious arrival time of a l technician. No compensation was offered for my wasted time of waiting for a technician or their incompetence of over booking a technician 120 miles away from me.
Business Response
Date: 06/25/2025
June 18, 2025

Ms. Kayla Spencer
PO Box 162
Faith, SD 57626

Re:          BBB
Complaint #23445998
                8255909421497998
- 2025-06-11766

Dear Ms. Spencer:

On
June 9, 2025, we received your complaint, dated June 9, 2025, filed with the
Better Business Bureau.

You
said that you had to schedule a technician visit to realign your satellite dish
when your roof was replaced. The technician did not make the appointment and
requested that you reschedule. You would like the job completed and to receive credit
for the time you are without the service.

A
review of your account reveals that the technician visit was completed June 13,
2025. We regret any delay you may have experienced. I applied a $40.00 credit
to your account for the time you were without service.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Customer Answer
Date: 06/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23445998, and find that this resolution is satisfactory to me.

Sincerely,

Kayla Spencer
Initial Complaint
Date:06/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Dish Network at the end of my contract in April and informed them I am seeking a better deal or I am leaving for another provider. I spoke to ******, and he did offer me a better deal. I had been paying 150 a month, and he provided me ***** a month for 2 years, and I agreed.I received my first bill today, and it was for *****, so I called to investigate the difference. I discovered the offer was only for one year then the bill would return to the original 150 dollars. This is unacceptable.
Business Response
Date: 07/01/2025
June 26, 2025

Mr.***** *******
********************************************************************

Re:          BBB Complaint #********
*************

Dear *************************** 9, 2025, we received your complaint, dated June 9, 2025, filed with the Better Business Bureau.

You stated that you were offered a monthly rate of $90.99 for two years, but you found out it was $97.28 and just for one year. You requested that the offer be provided for two years.

My attempt to contact you at ************* on June 26, 2025, was unsuccessful, but I left a voicemail.

A review of your account shows that the offer you accepted was for one year only.The quote of $90.99 did not include tax. The monthly rate of $97.28 with tax is correct. When this offer expires, please contact me directly to see what options are available at that time.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:06/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not had dish network for months. They even credited my account for all the problems we had with the dish network
Business Response
Date: 06/25/2025
June
18, 2025

Ms.
Nancy Edmondston
299
Hannah Dr.
Mercer,
PA 16137

Re:          BBB
Complaint #23440558
                8255909124423606
- 2025-06-11688

Dear
Ms. Edmondston:

On
June 9, 2025, we received your complaint, dated June 8, 2025, filed with the
Better Business Bureau.

You
disputed your account balance due to issues with the service.

A
review of your account reveals that you contacted us on March 26, 2025, to
cancel, but you agreed to a technician visit instead. When the technician
arrived, you advised him that you closed your account. However, our records do
not reflect that you contacted us to disconnect your account and in between you
agreeing to the visit and when it was scheduled; your account was disconnected
due to nonpayment. Nevertheless, in the interest of customer service, the
remaining balance has been removed.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott
Diaz
Corporate
Case Manager
Executive
Escalation Team
DISH
Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole
Steffani
Initial Complaint
Date:06/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had dish and its a month to month deal so no contact and when I no longer could afford it I let it go and they sent me a bill for $300 and is still billing me and a lot of companies are doing customers like this and getting away with it and if they dont pay they send the bill to collections and thats not right or fair and I want this bill off of me and I dont want other customers to have to go through this!
Business Response
Date: 07/01/2025
June 26, 2025

Ms. ****** *****
****************************************

Re:          BBB Complaint #********
                **************** - *************

Dear ************************* 9, 2025, we received your complaint, dated June 8, 2025, filed with the Better Business Bureau.

You said that your account was not under contract, as it was on a month-to-month basis. However, after you closed it, you were sent a bill for $300.00, which you dispute and would like removed from your name.

A review of your account reveals that you were charged a $300.00 early termination fee associated with our Preferred Customer Offer. Our records reflect that you agreed to this two-year commitment on August 26, 2024. I reviewed the recording from August 26, 2024, and found that our agent provided all disclosures to you verbally, and you were then transferred into our automated phone system.The disclosures were provided again and you entered in your account security code to accept the offer; therefore, we consider the outstanding balance valid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

****** Steffani
Initial Complaint
Date:06/07/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6-20-2024 I called Dish Network to find out why we were having issues with our service. We were told that our receiver was about to be obsolete (We have been with Dish for almost 20 years!) So I was told that we could get the their new "******" AT NO CHARGE (because it is THEIR equipment we rented each month and now it was old and they need to replace it FREE!) and that the bill would "remain the same!" So we made an appointment to have it installed on 6-25-2024. My bill was $116.74 a month. The next month we had a charge of $7.00 more a month for the ****** that was connected to the second TV. I called back and said I didn't need anything for the 2nd TV before, so why now? They said that's just how it works now. I said, well ok I guess I'll pay another $7.00 a month. So now, with the lovely taxes, I now paid $125.28 a month. But when I went to cancel the service on 5-31-2025, because we no longer wanted the service since the rate went up yet AGAIN!...I was told I had a 2 year contract from 6-20-2024! I NEVER agreed to any contract and had no contract in my possession! (I had the monthly rate automatically put on my Discover Card each month) They are now saying I owe a $300 early termination fee! I NEVER agreed to this! And I have now seen on the BBB website A LOT of the same complaints! I received another bill for $125.28 to be paid on 4-11-2025. I cancelled on 3-31-2025 and only owed from the 20th of the month until the 31st...so not $125.28. I disputed both amounts with Discover Card and Dish Network told them they were valid and they ARE NOT! They finally gave me a credit of $53.78 for the monthly charge but took it off of the $300.00 charge and now they say I owe $246.22 AND $125.28 totaling $371.50. I am more than happy to pay the $71.50 that I owe for the remaining bill, but I WILL NOT pay $300.00 for an early termination since I NEVER agreed to any contract or have any contract in my possession! I want them to credit my Discover Card for the $300.00!Dis
Business Response
Date: 07/01/2025
June
30, 2025

Ms.
Leslie Cox
44529
17th St. W.
Lancaster,
CA 93534

Re:          BBB Complaint #23439446
                8255909565088249 - 2025-06-11686

Dear
Ms. Cox:

On
June 9, 2025, we received your complaint, dated June 7, 2025, filed with the
Better Business Bureau.

You said that you were told your equipment
needed to be replaced and it would not increase you bill. However, after
upgrading, your bill increased by $7.00. You stated that on May 31, 2025, you
called to cancel you service and were informed you were under a contract, and
would be charged an early termination fee (ETF) of $300.00, which you disagree
with.

A review of your account found that on June 13,
2024, you were informed that your equipment was obsolete and would need to be
upgraded. On June 20, 2024, you called back and agreed to upgrade the
equipment, which included a 24-month term commitment and if not fulfilled you
would be charged an ETF of $20.00 per month remaining in the contract. As an
exception, I waived the ETF and issued a refund of $300.00.

Sincerely,

Chris
Gallegos
Corporate
Case Manager
Executive
Escalation Team
DISH
Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole Steffani
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23439446, and find that this resolution is satisfactory to me.

Sincerely,

Leslie E Cox
Initial Complaint
Date:06/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, June 6, 2025, and a few months before this I have been receiving extra bills for viewing wrestling programs. I have been a customer of Dish for ******************************************** 16 years. When this first happened a few months ago I was so angry that I said I wanted to end my contract with them forever. Then they said I would owe them even more money if I stopped my contract. Then they negotiated my bill down to $59. If I no longer paid for equipment maintenance. I told them I do not want the equipment anyway. I already own a smart tv and I do NOT need their company. After 16 years why cant I end my association with them? They say they cant take the dish equipment back. I have also had a contract with ATT for years so why do I need them? My bill use to be $72. Monthly. Now every other month its way over $100. The first time it started it was almost $200.00
Business Response
Date: 06/25/2025
June
19, 2025

Ms.
Marlene Krantz
8725
SW 146th St.
Palmetto
Bay, FL 33176

Re:          BBB
Complaint #23436956
                8255909612820701
- 2025-06-11684

Dear
Ms. Krantz:

On
June 9, 2025, we received your complaint, dated June 6, 2025, filed with the
Better Business Bureau.

You
said you were charged for a Pay-Per-View (PPV) you did not order. You wish to
cancel your service for this reason. You also indicated your bill is $100.00
every other month.

My
attempts to contact you on June 18 and 19, 2025, at (786) 302-9405 were
unsuccessful, but I left a message each time. I also sent an email to [email protected] with a request that you contact me.

Movies
On Demand and PPVs require a two-step authorization process, which is why that
charge is non-refundable. You received a credit of $59.99 on June 10, 2025, to
cover the cost of the PPV orderd May 13, 2025, nonetheless.

Our
records show your bill is around $59.90 per month. You had a $157.30 balance in
February 2025 because of a past-due balance of $72.65 that rolled into that
month from January. There was also a PPV ordered on February 18, 2025, that
contributed to the $162.87 balance in March.

If
you wish to cancel your service, please contact me at (720) 514-7762.

We
apologize for any confusion.

Sincerely,

Alicia
Clark
Corporate
Case Manager
Executive
Escalation Team
DISH
Network, L.L.C

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole Steffani
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23436956, and find that this resolution is satisfactory to me.

Sincerely,

Marlene Krantz

Customer Answer
Date: 06/28/2025
I did get a credit but I wanted to stop my business with Dish. They said I have a contract. I signed up with them 16 years ago. They said if I leave I will have to pay $160. I cant find a contract anywhere that says I have a contract with them.
Business Response
Date: 07/07/2025
July 5, 2025

Ms. ******* ******
*****************
**********************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ***************** July 3, 2025, we received your rebuttal, dated July 3, 2025, filed with the Better Business Bureau.

You rejected our response requesting to cancel your service without an early termination fee.

My attempt to contact you once again on July 5, 2025, at *************** was unsuccessful, but I left a message. I also sent an email to ******************* with a request that you contact me.

Our records show you upgraded your equipment in February 2024 and you were informed of the 24-month commitment required with the upgrade. As a courtesy, I waived the early termination fee and cancelled your service, per your request.

We will send a box and shipping label for the return of the leased equipment (receivers and remotes only). Please return the equipment within 30 days to avoid unreturned equipment fees.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 20 May 2025 I called Dish to cancel my account with them. Dish *** got into my account, he asked why I wanted to cancel, I said they were too expensive. I paid $220 per month for two years and my contract was ending. I dont watch Dish and my husband only watches a few channels so it was not worth the cost. *** said that he could get me a better price ($87) keeping the channels we watched. My husband has Alzheimers, we were doing a trail run on another service but he was having problems navigating the menu so I let the *** tell me about all these channels I could get in addition (Starz, ******* (addition cost)). With speaker on, I talked it over with my husband since he was having issue, he said that if we get the golf channel and ******** the price was ok, so *** heard. So I had to agree to a two year contract. The 21st we were not home but Thursday, May 22 my husband informed me that he couldnt find the golf channel. I searched, the channel disappeared! He was so upset because he watches golf from Thursday to Sunday every week. Then I checked for ******** and it was gone! I called Dish back explaining everything, telling them we just want to cancel since we werent getting what we wanted. We were told sorry you agreed to the two year contract. I explained it was less than two days and we now werent getting the channels we watch. They said fine but we would have to pay an early termination cost which the *** stated was over $600! We asked to speak to a supervisor and got the same run around. My husband became irritate and it turned into a fight between him and me as well. Seeing we werent getting any where I said goodbye and hung up. About an hour later I get an email from Dish stating that my service is canceled. I thought they changed their mind. A box came in I packed all the equipment up and mailed out yesterday morning. In the afternoon I get an invoice for $515.12! I NEVER agree to the early termination! They recorded the call and I DID NOT agree!
Business Response
Date: 06/25/2025
June 12, 2025

Mrs. Noreen Ernest
15815 SW 33rd St.
Ocala, FL 34481

Re:          BBB
Complaint #23434314
                8255909953698872
- 2025-06-11577

Dear Mrs. Ernest:

On
June 6, 2025, we received your complaint, dated June 6, 2025, filed with the
Better Business Bureau.

You
said that when you called in to close your account, you were convinced to keep
the service. However, you said that you did not get Fox News and the Golf
channel as promised; therefore, you dispute the early termination fee.

I
reviewed the call recording when you agreed to the new contractual agreement and
did not find that you asked if the Golf channel or Fox News would be included when
you agreed to the new programming package. However, in the interest of customer
service I waived the balance on your account.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23434314, and find that this resolution is satisfactory to me.

Sincerely,

Noreen Ernest
Initial Complaint
Date:06/05/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Dish Network for Misleading Sales Practices and Undisclosed Cancellation FeeDear Better Business Bureau,My name is ***** ****** and I reside at ************************************** ***********. TN ***** I am filing a complaint against Dish Network, located at *****************************************, due to deceptive sales practices and an undisclosed early termination fee.a Dish Network salesperson came to my home to sell TV service. They used an iPad to process the order and explicitly stated that I could try the service and cancel at any time without penalty. No contract was presented, and I did not sign any documents. Based on this assurance, I agreed to the service.When I decided to cancel shortly after, Dish Network informed me of a $420 early termination fee, which was never mentioned by the salesperson. I contacted Dish Networks customer service and spoke with multiple supervisors, but they refused to waive the fee, claiming it was part of their standard terms. This feels like a deliberate misrepresentation, as the salespersons verbal promise led me to believe there would be no financial penalty for canceling.I have attempted to resolve this issue directly with Dish Network without success. I am requesting that the BBB investigate this matter and urge Dish Network to waive the $420 cancellation fee, honoring the salespersons verbal commitment. Additionally, I ask that Dish Network be held accountable for ensuring their sales representatives provide clear and accurate information to customers. I can be reached at my number and email when i filled this complaint for further information. Thank you for your assistance in resolving this matter.
Business Response
Date: 06/25/2025
June 14, 2025

Mr. ***** ******
***********************
*********************

Re:          BBB Complaint #********
                **************** - *************

Dear ************************** 5, 2025, we received your complaint, dated June 5, 2025,filed with the Better Business Bureau.

You are disputing the early termination fee of $420.00 that was applied to your DISH Network account because you said that it was never disclosed to you. You also stated that you never signed an agreement. You are requesting a billing adjustment.

Our records show the early termination fee was previously ********* a courtesy, I waived the remaining balance of $28.26.

We apologize for any inconvenience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ****** ********
Customer Answer
Date: 06/25/2025

Complaint: 23429717

I am rejecting this response because:

Sincerely,

***** ******
i sent them a payment of $28.26 how do I get that back. I sent it before I new they were going to wave it as well.
Business Response
Date: 07/03/2025
July 2, 2025

Mr. ***** ******
***********************
*********************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ***************** July 1, 2025, we received your rebuttal, dated July 1, 2025, filed with the Better Business Bureau.

You rejected our response requesting a refund for your $28.26 payment.

A refund check of $28.26 will be mailed to the address on your account. Please allow up to 14 business days for processing and delivery.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Customer Answer
Date: 07/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i don't owe the money company waited a year to charge me i canceled the service dec 15 2024 moving waited two weeks to get boxes to return equipment which was return on dec 30 2024. i heard nothing then received letter 3 weeks ago saying i needed to pay this money. it very strange to me i was claiming a bankruptcy that this year which took approximately 41/2 months that i did my self without legal help. Could have included them this the *** something going on please investigate.
Business Response
Date: 06/25/2025
June 23, 2025

Mr. James Rowe
542 Dana Ln.
Escondido, CA 92027

Re:          BBB
Complaint #23428457
2025-06-11511

Dear Mr. Rowe:

On June 5, 2025, we received your complaint, dated June 5,
2025, filed with the Better Business Bureau.

You stated that you closed your account on December 15, 2024,
and returned the leased equipment. However, you just received notice of a
balance due. You requested assistance.

Our records show that your account was closed on December
19, 2024. A $100.00 early termination fee and a $20.00 box return fee were
applied, and a final bill generated on January 19, 2025. Our records indicate
that, while active, the account was on eAutoPay, which was removed on the date
the account was closed. To view and pay the final bill, you would have had to
log into our website at www.mydish.com.

Your account was sent to a collection agency on February 5,
2025. As a courtesy, I waived the outstanding balance of $121.75.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Customer Answer
Date: 06/26/2025

Complaint: 23428457

I am rejecting this response because:

Sincerely,

James Rowe
Initial Complaint
Date:06/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised a $200 prepaid ********** after I signed up with **** with a 2 year contract. The requirements were waiting 1 month and paying my first months bill, I have met my end of the obligation and now they are refusing to provide me with the $200 dollar prepaid MasterCard, they now claim I was never promised that but the initial phone call when I signed up which was recorded by Dish is when I was promised it. I asked my grandson to call on my behalf and at one pointed they offered a $150 bill credit, my grandson refused the offer stating it wasn't fair to give up $200 that could be spent anywhere for a billing credit.
Business Response
Date: 06/20/2025
June 12, 2025

Ms. Sharon Bishop
7622 Brabham Way
Elk Grove, CA 95758

Re:          BBB
Complaint #23426496
                8255909997669855
- 2025-06-11461

Dear Ms. Bishop:

On
June 5, 2025, we received your complaint, dated June 4, 2025, filed with the
Better Business Bureau.

You
said that you were offered a $200.00 gift card for signing up; however, you
have not received it and customer service was no help.

I
contacted you by phone today and left a voice message.

Our
records reflect that the gift card redemption email was sent to the email address
on your account ([email protected]) May 7, 2025. Please follow the included steps to receive
the card.

If
there are further questions or concerns about this issue, please feel free to contact
me at (720) 514-7754.

Sincerely,

Scott Diaz
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

Nicole
Steffani
Customer Answer
Date: 06/23/2025

Better Business Bureau:
I did speak with Scott Diaz the day after he left the voicemail. He has corrected the problem; I received the card in today’s mail 6/23/2025. Mr. Diaz was polite and professional when I spoke with him. Although I am satisfied with the outcome, the timeline described by Mr. Diaz is incorrect, but all’s well that end’s well.

I have reviewed the response made by the business in reference to complaint ID 23426496, and find that this resolution is satisfactory to me.

Sincerely,

Sharon Bishop

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