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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,973 total complaints in the last 3 years.
    • 724 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business entered me into a contact without my knowledge. Their equipment failed and when they replaced the equipment, they added a contact onto the service with any notification to me that the equipment was contingent on a new contract. The company first stated that I own them $600 dollars for breaking the contact, then they stated that I own them $500 dollars and now they are saying I own them $380 dollars. This appears to be very unethical and a scam.

      Business Response

      Date: 04/09/2025

      April 1, 2025



      Ms. ******* ********
      ****************
      *************, ** 60457

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ******************* March 25, 2025, we received your complaint, dated March 25, 2025, filed with the Better Business Bureau.

      You said that you were put under a contract without your knowledge and you disputed the early termination fee.

      A review of your Oct 15, 2024, call found that you agreed to our Change Receiver/Move-In Deal and the disclosures were read and agreed to. However, in the interest of customer service, l released you from this contract; you may cancel without penalty at any time.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started service with Dish on 01/16/2025 the promotion stated that there was a 200 Prepaid card.When I chatted with Dish customer service they mentioned that we have to wait for 31 days with active active to get the card. The same day that we got the service connected the entire afternoon we did not have service.When we called to ask about the bad service and to find out why we did not have service they had to send a technician. We had 3 different techs visits during the time we had service and we also called many times.unfortunately bad service and bad customer service.We called again 02/17/2025 spoke to a representative that mentioned we did all needed to get the prepaid card but now we needed to wait 6 to 8 weeks for the card to appear on our account. 03/24/2025 called to ask why the card is still not on the account.Spend 2 hours and 5 different representatives that now said there is no promotion attached to my account and that there was no way for them to added at this point. I was really upset that they were trying to find ways around to just keep me on the account and not give the promo.Decided to cancel services because Im not happy since day one with their service .Now I have a balance of $440 to cancel the contract early.I dont see it how them not redeeming the promo is fair and them charging me the early termination fee is the only solution there was

      Business Response

      Date: 04/09/2025

      April 8, 2025



      Mr. ***** *******
      ********************
      ******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ****************** March 25, 2025, we received your complaint, dated March 24, 2025, filed with the Better Business Bureau.

      You said you were offered a $200.00 gift card when siging up for service. However, you never received the gift card and it was not attached to your account. You also experienced technical issues that were not ************ disputed the final balance.

      When you establish service on the DISH Network website, you must enter the promotional code at checkout in order to attach it and be eligible for the gift card; however, our records show this was not done.

      DISH Network reserves the right to fix the equipment. As we were not given the opportunity to investigate and/or attempt to resolve the technical issues you experienced, the early termination fee assessed is valid.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has stolen Ms. ******* money every month for the past 2 years. They refuse to respond or provide a resolution.

      Business Response

      Date: 04/08/2025

      March 25, 2025



      Ms. ******* *****
      ****************
      Pahrump, NV 89061

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. **************** March 25, 2025, we received your complaint, dated March 24, 2025, filed with the Better Business Bureau.

      You maintain that DISH Network has charged you for the past two years without your authorization, and you have been unable to receive assistance.  

      When I spoke with Mr. ******* ******* by phone on March *******, I advised him that our records show that the only attempt to disconnect the account was on January 18, 2025. However, customer support could not disconnect the account since Mr. ******* did not pass verification. We also show multiple calls within a six-month period, where you were calling customer service for general account questions, including troubleshooting, programming and to update the AutoPay credit card on file.

      I offered to disconnect the account and backdate the billing to January 18, 2025, which Mr. ******* accepted. I submitted a refund of $93.54. Please allow up to five business days for processing

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      **** ******
      Senior Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Dish Network service for over 10 years and was happy with them, they canceled my phone and internet service without warning. I had a bundle package with Dish Network, that included TV, Phone and Internet. On March 3rd, my phone and internet service stopped working, I contacted Dish Network numerous times to try and get the phone and internet service restored, with very little help from customer service. I eventually found out my phone and internet service was a "Legacy Product", that they no longer supported. They wanted me to order new service, so they transferred me back into the painfully long customer service queue, so I hung up the phone. I have had this phone number for over 30 years, and the number is now gone, I'm unable to get it back.Dish Network has never tried contacting me about canceling my phone and internet service. The customer service *** said they emailed me a year ago. One would think, that they would try to contact a long term customer, if some of their services was being canceled. They could have called or, mailed me a letter. I now have to contact all my doctors, family members and friends to give them a new number.I Later called back to try and cancel the service, the customer service ***resentative said I had agreed to a 24 month contract on March 9th that I never agreed to. I asked them for a recording of the agreement, they laughed at me. They insisted that I owe them $453.58 in early termination fees. I never agreed to a 24 month contract renewal, and I believe they are committing fraud, by stating that I agreed to this with no proof of a contract verbal or otherwise. The customer service gave me a ticket number, it is *******. I am also going to contact the district attorney and *** for a fraudulent contract.

      Business Response

      Date: 04/09/2025

      April 1, 2025



      Mr. ****** *****
      **********************
      *********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. **************** March 25, 2025, we received your complaint, dated March 24, 2025, filed with the Better Business Bureau.

      You said that your phone and internet service were disconnected without your knowledge or permission. You also stated that when you called in, you were informed you had agreed to a 24-month contract. You disputed the associated early termination fee.

      A review of your March 12, 2025, call found that you requested for your phone,internet and TV service to be disconnected.

      A review of your account revealed that you agreed to our Preferred Customer Offer on March 5, 2025. You were given the disclosures and required to enter your account security code to accept the offer through our automated phone system,which was done. The early termination fee for this promotion was waived on March 15, 2025, nevertheless.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On january 4th 2025 It showed that I had a credit on my account for ****** and they returned it back to my bank account and now my bill is ****** and that includes the ****** that I have told them to fill a paper to get it back from my bank account and they will not do it.

      Business Response

      Date: 04/17/2025

      April 17, 2025



      Ms. *** *****
      ************
      *************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. **************** March 24, 2025, we received your complaint, dated March 24, 2025, filed with the Better Business Bureau.

      You stated that you had a credit balance on your account returned to your bank in January 2025. You requested for us to file paperwork for you to receive these funds. 

      As we informed you in our response to the ********************************* complaint you filed (copy enclosed) regarding the same issue, the charges on your account are due to credit card chargebacks.

      As the chargebacks were initiated on your behalf by your bank, you would be the one to cancel these if you no longer want to dispute the payments they represent made to your DISH Network account.   

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ***** *****
      Manager - Retention Operations
      Executive Escalation Team
      DISH Network, L.L.C.

      Enclosure

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23106496

      I am rejecting this response because: I was told I would have a monthly service plan for this visit unless I cancel the plan within 30 days! I canceled 2 weeks into plan!

      Sincerely,

      ****** Off

      Business Response

      Date: 04/14/2025

      April 9, 2025



      Ms. ****** Off
      *********************
      *******, ** 54843

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ************** March 24, 2025, we received your complaint, dated March 24, 2025, filed with the Better Business Bureau.

      You said you are experiencing issues with your service, as you stated your screen goes black and gray when you go from live TV to your DVR. You indicated customer service was unable to resolve the issue, and you expressed frustration with not receiving replacement equipment. You also disputed having to pay $95.00 for a technician visit.

      When we spoke, I informed you the $95.00 fee is standard for any technician visits unless you have DISH Protect. I offered you a free technician visit as a courtesy to address this issue, which you accepted. Your equipment will be replaced if it is deemed necessary.

      We apologize for any inconvenience this may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Business Response

      Date: 04/28/2025

      April 26, 2025



      Ms. ****** Off
      *********************
      *******, WI 54843

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ************** April 25, 2025, we received your rebuttal, dated April 25, 2025, filed with the Better Business Bureau.

      You rejected my previous response because you said that you were told you would be charged for the visit unless you cancel DISH Protect within 30 days. You indicated that you canceled two weeks in.

      Per my response, I informed you that you are not being charged for DISH Protect and any cancellation fee for it was waived, which you accepted as a resolution to this issue. Please note, you are not currently in a commitment.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      ****** Off
       

    • Initial Complaint

      Date:03/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with **** in Sept, 2024 for a two year set fee contract of Each month I get a bill with added on fees. I call them (which takes about an hour) and discuss the problem. We go round and round, and finally come to an agreement. Then the next bill comes, and it again is higher than we agreed to. I'm 85 years old, and these "discussions" send my blood pressure skyrocketing. They have threatened me, they have cajoled, they "have made nice", but the crazy bills keep coming.The following bills:10/4/24 $95.17 11/4/24. $105.17 12/4/24 $105.17 1/3/25. $104.81 2/3/25. $65.17 3/6/25. $94.76 4/1/25. $109.25

      Business Response

      Date: 04/14/2025

      April 3, 2025



      Ms. ***** ******
      16 A Dock
      *********, ** 94965

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ***************** March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.

      You said that your monthly rate keeps increasing due to fees being added. You indicated that you have attempted to resolve this issue with customer service without success.

      When we spoke by phone, I advised you that the only changes to your bill were made at your request. Our records reflect that you increased your monthly rate by adding a ******* offer and by removing AutoPay. We also show that the promotional services (movie packages and DISH Protect) that were provided for free were not removed at the end of the free period. You requested to be released from your contractual agreement without penalty to which I agreed, as an exception. At your request, I scheduled the disconnected for April 16, 2025.

      Your equipment is obsolete and is not required to be returned.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:03/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cancelled my dish network. Because of financial reasons. I have been a customer for over 11 years and they are telling me that's is is $120.00 to cancel I can't believe that is right. I've always paid my bill a month before the service and it it not right that they can get away with this.

      Business Response

      Date: 04/09/2025

      March 29, 2025



      Ms. ***** **********
      **************************>Polo, IL 61064

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ********************* March 24, 2025, we received your complaint, dated March 22, 2025, filed with the Better Business Bureau.

      You said that you canceled your service due to financial reasons, and you disputed the early termination fee based on being a longtime customer.

      A review of your account reveals that the early termination fee was waived on March 23, 2025. I removed the remaining charges of $24.68 as a courtesy, leaving a zero balance.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:03/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      one day i got letter from them, and tell us , we need to upgrade my receiver for all free include all (Receiver , no install fee and no one time charges ), And i told them ready , i have two receivers, and they said , it is ok too? i still get all fee and no leased fee too? after that just pay like before $46-Tax and for two years ), but when i got the first letter tell me more more than 46 dollars and i called asked why i paid more , by that time the girl tell me , she don't know what going on too ?and she said , she can offer me free movie for two month ? and follow she teach me how to get free movie ? for replace over change. and i ask her send me e mail to show me it is free move for two month, and she said , she can not send me like that , she only said , it is ok she will write down Notes for me ? but today i got the new bills , and show me over charges more and more ?so so i called next and asked , why charges more more more like that , i should only pay $46 + Tax that's why i need *** help me , i only need to pay every month $46-Tax .Today I call to them ask money back , when I talked to their manager , she is nice but still show me not fair . why ? Because she only can give me some credit back is not all . She only give me those amount : ( ***** +*****) for movie (8.58+12.25) for prorated charges (10 ) for Leased = ***** She can not give me all ( 24.99+*****+5.99+5.99+3.99) =***** And I told manager ready, the last called I talked to the girl , and the girl teach me the wrong way to see all free movies until April , and finish , if I need it , I need to order agin..? So I will feel so unfair for me pay too much, I just expect I pay $46+tax total is ***** every month, So I need *** to help me get credit back ? THANK YOU

      Business Response

      Date: 04/09/2025

      March 28, 2025



      Mr. ***** ***
      ****************
      ******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ************** March 24, 2025, we received your complaint, dated March 22, 2025, filed with the Better Business Bureau.

      You said that you agreed to an equipment upgrade with the understanding your rate would not increase for two years. However, you said that you were billed for movies and when you called in, only two of them were credited. You indicated that customer service taught you how to order free movies the wrong way, and all charges should be waived as a result.

      A review of your account reveals that when you called in regarding this issue, we explained why you were charged and how to find the free movies. You were provided with two credits of $19.99; I applied an additional credit of $60.95 to offset all current charges, as a one-time courtesy. Your pay-per-view credit limit was also removed, at your request.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    DISH Network, LLC is NOT a BBB Accredited Business.

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