Business Profile
Cable TVs
DISH Network, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,979 total complaints in the last 3 years.
- 729 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no channels past 140Business Response
Date: 04/17/2025
April 16, 2025
Ms. ******* *****
***************************************
*******************
Re: BBB Complaint #********
**************** - ************
Dear ************************** 3, 2025, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.
You said that you do not have any channels past 140.
My attempts to contact you by phone on April 10 and 16, 2025, were unsuccessful;however, I left a voice message offering my assistance.
A review of your account does not reveal that you have contacted us regarding any technical issues. Please call us at **************, and we would be happy to assist with troubleshooting this problem.
If there are further questions or concerns about this issue, please feel free to contact me at ************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
****** ********Initial Complaint
Date:03/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dish network will not come and remove an old Satellite dish from my roof because it is not mine and the person who had the account moved close to 10 year's ago!! The dish is hanging upside down off my porch roof pulling shingles and who knows what else along with it!! It's going to put holes in my roof along with the wires It's already pulled away from the house!! It needs fixed and Dish refused because I'm not the account holder!! I can take it down but then dish will get a bill for however much it costs me to get the roof fixed!! They need to get these wires and Satellite straightened out!!!Business Response
Date: 04/21/2025
April 18, 2025
Ms. ***** ********
*************************************************
****, ** 17404
Re: BBB Complaint #********
************
Dear Ms. ******************* March 31, 2025, we received your complaint, dated March 30, 2025, filed with the Better Business Bureau.
You expressed concern that the satellite dish used by the previous owner (who moved ten years ago) is dangling off the roof. You are concerned that it will leave holes.
Once installed, the satellite dish becomes a permanent fixture of the property and it is the homeowners responsibility to remove it at their expense, once service is canceled.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
****** ********Initial Complaint
Date:03/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23135249
I am rejecting this response because:
You told me the credit would be applied thru December. Which is 8 months. Not 6 months.
Sincerely,
**** ******Business Response
Date: 04/16/2025
April 3, 2025
Ms. **** ******
***************************
********************
Re: BBB Complaint #********
**************** - ************
Dear Ms. ***************** March 31, 2025, we received your complaint, dated March 30, 2025, filed with the Better Business Bureau.
You said that you agreed to a monthly rate of $48.00 for 12 months, but you found that it increased. You ask that we honor the rate that you were quoted.
When we spoke, I advised you that I would apply a $7.00 credit to your account for the current month and a $7.00 credit for the next six months to honor the monthly rate. I also told you that when you agreed to our credit offer, it was not a price lock and the monthly rate is subject to change.
We appreciate that you brought your customer service concerns to our attention for internal review.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Business Response
Date: 04/25/2025
April 25, 2025
Ms.**** ******
***************************
*******************
Re: BBB Complaint #********
**************** - ************
Dear *************************** 24, 2025, we received your rebuttal, dated April 24, 2025, filed with the Better Business Bureau.
You rejected our response stating that the credit should be for eight months and not six as I stated.
I apologize for the confusion, and you are correct: the credit I applied will last for the entire 12 months.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
****** ********Initial Complaint
Date:03/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23134026
I am rejecting this response because: ****** contacted me stated she reviewed the call. ****** stated and confirmed the person I talked to from Dish on the date in questioned DID SAY MY BILL WOULD BE ****** GOING FORWARD FROM THAT DATE. ****** stated she would NOT honor what I was promised by the ***resentative. ****** stated she would coach the ***resentative instead. I advised ****** that was not fair because she acknowledge the *** promised me ***eatedly that my bill would be ****** going forward. Dish is being very deceitful.
Sincerely,
***** ********Business Response
Date: 04/16/2025
April 11, 2025
Ms. ***** ********
3500 ******* Ln.
Hernando, MS ********************************************************************** BBB Complaint #********
**************** - ************
Dear Ms. ******************* March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.
You said that you were informed your monthly bill would be $109.00 and you would receive ******* for free for 24 months. However, your bill was not reduced to $109.00 per month and were informed nothing can be done because you are not in a commitment.
The call was reviewed and you were advised to redeem the ******* offer online, which was not done. When we spoke, I offered to help you accept the ******* offer (and to waive the associated commitment), but you declined.
You are not currently in a commitment; you may disconnect your service at any time without penalty. You are still receiving the price lock discount until January 2026.
We apologize for any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
****** ********Business Response
Date: 04/25/2025
April 25, 2025
Ms. ***** ********
3500 ******* Ln.
Hernando, MS ********************************************************************** BBB Complaint #********
**************** - ************
Dear ***************************** 24, 2025, we received your rebuttal, dated April 24, 2025, filed with the Better Business Bureau.
You disputed my response because I am unable to honor the quoted price of $109.00.
When we spoke, I offered to assist you in accepting your ******* offer, waiving the associated commitment and right sizing your programming (in order to lower your bill), but you declined. As previously stated, you are still receiving a price lock discount without being in a commitment, meaning you are able to cancel your service at any time without penalty. We regret that you disagree with the resolution stated in my previous response.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
****** ********Customer Answer
Date: 05/02/2025
Complaint: 23134026
I am rejecting this response because:
Again ****** would NOT honor what the representative stated which was ****** pricing. ****** stated she would coach the representative and at the same time acknowledging she listened to the recording and acknowledging the recording stated ****** is what I will be charged going forward with the channels I have. ****** offered to take some of my channels to get my bill lowered. That's not what the representative confirmed with me before the call ended. The representative stated ALL my channels will stay the same BUT my bill will be ******. I stated to ****** I would decline her offer to take my current channels to lower my bill and let the BBB know .... ****** stated it didn't matter the complaint/reply well it will come back to her. I want what the representative stated. I want what ****** ***** the representative stated what my bill will be.Sincerely,
***** ********Initial Complaint
Date:03/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Apri of 2024 I noticed my auto payment for Dish did not come out of my account. I went to my account and saw it was still set up to come out and there had not been any refused charges on my checking acct. I tried to figure out what was wrong, but had to contact their customer service when I was unable and that it was still set up as auto pay. They didn't even try to fix it but sent me to a "help" service where I was supposed to pay to fix it. Called again but no help, so told them to cancel. Shipped equipment back when boxes were received. Received a call during the months after telling me I still owed for a month of service, that showed I had paid for it. Did confirm that they received equipment. Now they are billing me for month of service and equipment, saying they never received it. I have had their service a number of years in the past and never had issues, but something is very wrong now. I finally quit taking their calls after explaining numerous times, that I did not owe them anything. Now they have turned me over to a collection agency for the first time in my life (that is 75 years) Beware this company now. Perhaps a report here will help resolve this.Business Response
Date: 04/16/2025
April 3, 2025
Ms. ***** *******
*****************
****************
Re: BBB Complaint #********
**************** - ************
Dear Ms. ****************** March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.
You said that you were enrolled in *******, but found that your payment was not deducted in April 2024 as expected. You stated that you attempted to resolve this issue without success, and ended up closing the account and returning the equipment. However,you received a notice from a collections agency showing a balance due. You ask that your bill be corrected and for the debt to be removed from your credit report.
When we spoke by phone, you told me that when you contacted us to fix the ******* issue you were directed to a different company to resolve the issue, but they wanted to charge you. I explained that we process our payments and manage our own AutoPay system, but that I would look into what you were told and determine if feedback is necessary. I also advised you of the remaining programming balance and box return fee being valid. You made a payment of $174.69 to cover these charges. Although we did not receive two of the three receivers we were expecting, I removed all of the equipment charges, in the interest of customer service.
I requested that the debt be removed from our collections agency, which can take 24 hours. I also requested that the debt be removed from your credit report.Please allow up to six weeks to be completed.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Initial Complaint
Date:03/28/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******services. Ive been ripped off by **** for years now. I want refunds and lower costs without having to sign a 2 year agreement. My ************************************************ some clout.Business Response
Date: 04/16/2025
April 3, 2025
Mr. **** *******
*******************
******, AZ 85745
Re: BBB Complaint #********
**************** - ************
Dear Mr. ****************** March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.
You stated that your bill has increased and you would like to receive a promotion to lower it. You stated that you were offered a two-year price lock promotion with a two-year commitment, which you declined since you did not wish to agree to a contract. You also expressed dissatisfaction with the 4K content we provide.
When we spoke on March 28, 2025 (in response to an email you sent us), I informed you that our best promotions require a contract. As an exception, I offered you a $25.00 monthly reduction to your bill for 12 months without a commitment. I also advised you that, unlike the 2-year price lock offer, this discount would not lock in your rate. You accepted my offer, and I also went over the 4K content available with the 4K equipment you currently possess.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:03/27/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched to Dish from ********* and have a printed offer from Dish to receive a $500.00 prepaid Mastercard for switching. I have tried dozens of times to get this done both online and on the phone with Dish for 3 months and have followed all of the steps and have come to the conclusion that they just wont give the offer.Business Response
Date: 04/16/2025
April 2, 2025
Mr. **** *********
*************
Delta, UT 84624
Re: BBB Complaint #********
**************** - ************
Dear Mr. ******************** March 28, 2025, we received your complaint, dated March 27, 2025, filed with the Better Business Bureau.
You said that you were offered a gift card for signing up with DISH Network, but you have not received it.
When we spoke, I advised you that we would honor the gift card manually, as you have been unable to complete the redemption process. I indicated that it could take six to eight weeks for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Initial Complaint
Date:03/27/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/18/2025, I called Dish to ask to have my service paused for 9 months. I informed ***** I was doing this specifically because I'm on a fixed income and need to know all and any charges I would be billed for in the next 9 months. I agreed to the ********** happened on the day I requested, BUT then on 3/7/2025, Dish sends me an email. It states I need to return the equipment or "additional charges," would apply. I had 55 days to return it. I thought about it, called again and I couldn't understand why I even got this email, the *** had a heavy accent and I couldn't understand her, so I decided I would return all the equipment. (Without my asking, they also sent me a p***aid *** shipping label with return instructions.) So I returned both ************** By 3/25, Dish received their equipment & notified me by email. Now, today 3/27, Dish sends me another bill for $67.88 a charge for stopping my service before the 2 year contract was up. None of their communication is cohesive, and reminds the customer of any charges they will need to pay. Why did Dish send me that 3/7 email? The communication I received from both that email and the last *** was unclear, confusing and I'm angry because neither that email, nor the *** told me what I would be penalized with. I am angry and upset they hire ppl thatcan't be understood clearly and even their email communication about charges isn't clear & SHOULD have addressed my account specifically, not using generalized directions. I am on a fixed income & had that last *** reminded me of any early cost to closing, I would have kept the equipment for 2 more months. Why did Dish tell me to close my account & warn me I would be charged additional fees if I didn't do that in 55 days??? For that alone, but for all their poor ************************** I should get a refund of that $67.88 bill.Business Response
Date: 04/16/2025
April 2, 2025
Ms. ****** ******
********************
****, ** 89508
Re: BBB Complaint #********
**************** - ************
Dear Ms. ***************** March 27, 2025, we received your complaint, dated March 27, 2025, filed with the Better Business Bureau.
You said that you placed your account on DISH Pause, but you received notice that your equipment needed to be returned. You then received notice that your account was closed. You disputed the early termination fee that was included on your final bill, as you maintain that you were not made aware of the potential charges.
A review of your account reveals that you agreed to our Preferred Customer Offer On May 23, 2023, which required a two-year commitment. Keep in mind that when your account is on pause, this does not count towards your commitment period. As you had two months remaining in your promotion, you were billed a $40.00 early termination fee.
We appreciate that you brought your customer service concerns to our attention for internal review.
In the interest of customer service, I waived the balance on your account.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
****** ********Initial Complaint
Date:03/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called dish network just after 1/15/25 and told them I was canceling my account but they didnt cancel it . so I didnt pay the next bill and they called me and said if i wanted to cancel i needed to pay the bill ,so i paid the bill and told them to cancel my account . They didnt cancel it again so i didnt pay the next bill and they called again and i told them i was not paying no more and they said I couldnt cancel without a 4 digit security code . Its always the same woman that calls and she says that she will transfer me to the technical support and its the same man that answers . Now when they call they dont leave a message and when I answer they hang up . I just want my account canceled and I want them to stop calling . They call every single day seven days a week .these are some of the phone numbers they use. ****************-806-3677,************,************Business Response
Date: 04/09/2025
March 31, 2025
Ms. ***** *******
*****************************************************************
Re: BBB Complaint #********
**************** - ************
Dear Ms. ****************** March 26, 2025, we received your complaint, dated March 26, 2025, filed with the Better Business Bureau.
You stated that you requested the disconnection of your account in January 2025, but it was not honored. You said you spoke to someone who told you that you needed to make a payment in order to have your service disconnected, so you made said payment and skipped the next one in order to disconnect the service. You requested that your account be disconnected and to stop receiving calls.
On March 3, 2025, your account was interrupted for non-payment, and as of March 26, 2025, your account was disconnected. I made an exception and removed the remaining charges leaving a zero balance.
Your equipment is considered obsolete and does not need to be returned.
We appreciate that you brought your customer service concerns to our attention, and we apologize for any inconvenience.
Sincerely,
******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****
DISH Network, LLC is NOT a BBB Accredited Business.
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