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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 4,981 total complaints in the last 3 years.
    • 737 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction July 2019 - Mar 2022. Canceled Dish Network July 2019. Dish continued to bill us until 3/2022. $ $1,327.42 total amount.July 2019 after we canceled, we unhooked Dish from TV. They were to send box for us to return TV Box, ************* We did not receive box. We were not aware they continued to bill our Windstream account. We do not check monthly utility bills. The amount doesn't change each month. Dec 2022, while checking Windstream bill for internet service I realized Dish was billing us & had since 7/2019! Realized this billing error, I had to call 3 times in Jan 2022 to finally get Dish to turn off our service. Even after the 1st & 2nd call they did not turn it off. I knew because I would call and do the automated ************ said do you want to check your account. Finally the 3rd call I got it cancelled. Each call, I explained situation & stated I needed refund for charges billed 7/2019 until 3/22. One lady rudely, said, How do I know the box wasnt connected to the *** I said, "All other utilities have capability to see if customers are using their services. I find it difficult to believe Dish isnt able to see that we have not used since 7/2019." They continually say I called and re-connected. I asked for a copy of the phone call; they say they arent allowed to give this information since I am no longer a Disk costumer! I DID NOT CALL TO REINSTATE SERVICE. I tried to work with Dish they will not take responsibly for their actions. I asked our KY ************** for Assistance. This provided no help! It was just an exchange of letters. Attached are the following for you to review:Spreadsheet 7/2019 through 3/2022- Dish billed us this total amount after we canceled 7/2019.Windstream Bill shows Dish charges are not very visible Correspondence dated 5/24/22-8/26/22 ******** Gen ******* ***************** from Dish Network dated 1/22-3/22 Letter to Dish/Billing Inquiries 3/20/22/Notation of phone call from ********************* regarding letter.

      Business Response

      Date: 10/18/2022

      October 7, 2022



      ***************************
      102 ***********.
      **********,** 40383

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On September 27, 2022, we received your complaint, dated September 25, 2022, filed with the Better Business Bureau.

      You indicated that you canceled your service in July 2019; however, you continued to be billed until March 2022. You stated that you did not receive a box to return your leased equipment as requested and you continued to be charged for DISH Network service through your Windstream account. You stated that you do not check your utility bills monthly and did not notice that you were being charged for DISH Network service until December 2022. You said you have made several unsuccessful attempts to have your overpayment refunded.

      A review of your account reveals that this issue was previously addressed via the Office of the Attorney General. Enclosed are copies for your review.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
      **************

      Enclosures (2)

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *********************

      Customer Answer

      Date: 10/18/2022

       
      Complaint: 18040632

      I am rejecting this response because: we were charged for fraudulent charges for services which seems to be a common practice for Dish Network. So many complaints in social media have experienced the same fraudulent charges we have! Yes this was mediated with Ky General Attorney with nothing more than what they said vs what we say. Nothing was accomplished! Dish Network will not accept their responsibility for the money they owe us!! 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my bill and restoring service it said I had a $22 amount of equipment rental fee on top of a $15 amount to DVRV after speaking to customer service associate and a supervisor neither one were able to explain these extra charges and even argued with me that they even existed even though I was staring right at the bill in front of my face they refused to answer why I was being charged for these services or even remove them or acknowledge

      Business Response

      Date: 10/19/2022

      October 19, 2022



      ***************************
      170 ****************.
      ************, ** 49014

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On September 27, 2022, we received your complaint, dated September 25, 2022, filed with the Better Business Bureau.

      You stated that you are being charged a $15.00 DVR fee on top of your $22.00 monthly equipment fees, for a total of $37.00 per month. You requested clarification of these charges.

      I attempted to contact you by phone at ************** on September 29, 2022, and October 19, 2022, but I was unable to reach you. I was also unable to leave a voicemail on both occasions. I sent an email to ******************** with a request that you contact me.

      Please be advised that your account shows that you are currently being charged a total of $22.00 per month for your leased equipment.There is a $7.00 monthly fee for your Joey ******** and a $15.00 monthly DVR service fee for your ****** ********.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:09/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This LOWLIFE, SLIME BALL is trolling public records to get people's names and addresses to send them JUNK MAIL to their homes. I would not use this service if it were FREE. I HATE BUSINESSES WHO MARKET THEIR C*** LIKE THIS WITH A RED HOT PASSION YOU CANOT BEGIN TO IMAGINE.

      Business Response

      Date: 10/18/2022

      October 12, 2022



      ***************************
      4812 ****************.
      **********, ** 76107

      Re:          BBB Complaint #********
                      ************

      Dear **************:

      On September 27, 2022, we received your complaint, dated September 24, 2022, filed with the Better Business Bureau.

      You expressed dissatisfaction with receiving marketing materials.

      Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programming. They are independent companies that set their own policies and business procedures.

      I have placed your address on our Do Not Contact list. However, we do not share any information with the independent companies that sell our product. Therefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list.

      The ************* ************** also has some suggestions to prevent the receipt of unwanted print advertisements:

      The **************************** (***) created a "Do Not Mail" registry. The *** has approximately ***** members. Registry members are no longer allowed to be contacted by members of the ***. Email registration is free at www.dmachoice.org.It takes approximately two to three months before a significant reduction in junk mail is seen. The *** registry provides a partial solution; junk mail may still be received from non-*** members. The *** contact information is as follows:

      ***Choice Consumer Inquiries
      2020 ***********, Ste. 660
      ************** 20006

      There are methods available to refuse delivery from non-governmental institutions. Request Form ****, Application for Listing and/or Prohibitory Order. The form was originally created to avoid circulation of sexually-oriented mail; however, the ************* ruled Form **** can be used to refuse all undesirable mail, including junk mail. When submitting Form ****, include a sample piece of junk mail. It takes 30 days to have your address added to the list. Your listing is active for five years.

      I hope this information will assist you.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,




      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 10, 2022 I regretfully decided to set up services with dish, and have had reoccurring issues. Hoping that the technical issues would be addressed after a few days I tried to disconnect my services. The agent I spoke to told me that I would have to pay an early termination fee. After explaining to them that I shouldn't be locked into this two year agreement; I was told by the first representative I spoke to, and set up services I would have 30 days to cancel with no repercussions. To my dismay, that was the first lie of many and I was forced to keep services with dish. I had explained I had even got an ad in the mail that said 30 day trial. Representative disagreed and got a supervisor to tell me the same thing. The supervisor also had stated that they weren't given enough chances. That the only way they could reach a breach of contract was if I had four technicians come out. Since then i have, the first technician to come out didn't get me set up correctly, and brought out the wrong equipment. Stated he didn't feel like running wires, and set up a sattelite dish in the middle of my walk way. This began the start of a horrible installation gone wrong. Spoke to yet another supervisor they waived the fee to get another technician out to fix the horrible installation job the last one did. The technician moved the sattelite to a proper place this did not fix the issue with my service. I went from having a sattelite dish in my walk way to a tripping hazard. With more then 6 ft of wire on my front door step down to the back of my house. I called to complain again that my dish box kept making horrible beeping noises, and was not reliable channels would black out. I allowed them to change the equipment still no solution. My boyfriend tripped over the wire he hurt himself, and the supervisor didn't care stated they don't have enough reasoning to waiving termination fee. The installation was botched, and my boyfriend got hurt in the process. Account# ****************

      Business Response

      Date: 10/17/2022

      October 12, 2022



      Ms. ***********************
      1602 **************.
      *******, ** 33870

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On September 26, 2022, we received your complaint, dated September 23, 2022, filed with the Better Business Bureau.

      You disputed the early termination fee applied to your DISH Network account.  You said that you were told you had a 30-day trial period and you received an advertisement stating the same.  You also said you experienced technical issues and you expressed dissatisfaction with your installation.

      I reviewed your sales call and found no mention or offer of a 30-day trial period.  The agent provided you our standard sales disclosures which include the provision for the 24-month commitment and associated early termination fee.  Additionally, we do not offer, or advertise,a 30-day trial period.

      A review of our records indicates that you contacted us the day of your installation, August 10, 2022, to request that your satellite dish be moved.  A technician was sent the next day to do so, but your yard had not been marked for utilities, so the visit was rescheduled for August 18, 2022.

      You then contacted us on August 17, 2022, to disconnect your service because you said you received the wrong equipment.  Please note that you received the equipment ordered during your sales call.  You also indicated that you had been experiencing technical issues, but declined to do any troubleshooting and insisted on disconnecting.  During this call was the first time you said you were told you had a 30-day trial period.  The agent correctly advised you that we offer a 24-hour grace ********** nothing more. Nonetheless, I made an exception and waived your early termination fee.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      **************************************
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for dish August 19, 2021. I was told I would get $100 gift card by mail. The representative advise me that when I pay processing fee, to remind the representative to v note to attach $100 gift card. I think something was default with their system. I relayed message to representative when I paid processing fee. I was told they will send gift card. Today I was going over some notes and realized I never received it. I phoned Dish spoke to *****, she contacted gift card company. They said I was sent email in October to send them info to get gift card. I checked emails and never received email. When I spoke to representative in August I wasnt told about the extra step to get gift card. I assume they had it in system to just process out because I signed up. Im very upset and feel that This was false advertisement. I was lied to. I did some research and found complaints from other customers. This happened to alit of customers. ***************************

      Business Response

      Date: 10/18/2022

      October 10, 2022




      ***************************
      1179 ******************
      *******,** 30102

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ***************************:

      On September 28, 2022, we received your complaint, dated September 23, 2022, filed with the Better Business Bureau.

      You said you realized that you were promised a $100.00 gift card when you subscribed to DISH Network service on August 19, 2021, but you never received the card. When you called to inquire, you were informed that you did not respond to an email sent to you to process the transaction.

      I attempted to contact you at the phone numbers we have on file and I left a message on each attempt. I also sent an email to the address we have on file,offering to apply a one-time credit of $100.00 in lieu of the gift card. You accepted the offer.

      I applied the credit, which will be reflected in your account balance within 24 hours.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am 4:30 pm MT (M-F)
      *************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my service about 4 times before it acutally got cancelled. Then after cancelation they have had 3 extra charges that i was never informed about. The reason it took me 4 times to cancel is because i have to wait atleast 30 minutes or more on hold waiting for a rep. **** i do get a rep they keep giving a *** around about why i shouldn't cancel or i should just do a hold. They never listen. I always end up loosing the call or hanging up after so long of them not listening to me. They claim the record the calls and i have asked to talk to someone higher up and never get anyone. I am more fustrated over the extra charges they are claiming i owe after i was told no more charges will be added. Where do i go from here. I never recieved any bills for the last 3 charges. They just have taken them out of my bank account.

      Business Response

      Date: 10/17/2022

      October 6, 2022



      *******************************
      N11110 US Highway 45
      ************, ** 54929

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ******************:

      On September 23, 2022, we received your complaint, dated September 23, 2022, filed with the Better Business Bureau.

      You stated that it took several attempts to cancel your service, and once the account was finally disconnected, your card was charged without your authorization. You also indicated that you did not receive a bill for the final charges.

      After checking phone records associated with your account, I was unable to find any phone calls wherein your disconnection was fully processed prior to September 6, 2022. We require customers to stay on the call so that we can advise them of very important disclosures related to the final billing and equipment return procedures. If we are unable to provide this information (due to a hang up or disconnected call), we are unable to disconnect the account.

      Please be advised that your payments were automatically debited from the card on file due to your account being enrolled in automatic payments.

      You did not receive a paper statement because your account was set to paperless billing when you signed up in August of 2020. We regret any inconvenience this may have caused; however, we maintain that all charges are valid, as your account was active through September 6, 2022.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish network is charging a cancelation fee. We've had three technicians and no one has been able to fix this problem.

      Business Response

      Date: 10/10/2022

      September 30, 2022



      ******************************
      6408 ***********.
      ****,** 98032

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **********************:

      On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.

      You stated that three technicians have been unable to resolve your service issues;however, you are still being charged an early termination fee. You requested a refund.

      A review of your account reveals that *************************** from our Executive Escalations Team addressed your issue. Due to the service issues you experienced, **************** waived your early termination fee. He also processed a $179.51 refund for the account overpayment.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *********************

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2 year contract with this company but the equipment is defective and I've been unable to get a hold of anyone to repair the equipment. When I've called, the telephone connection has been so poor that the call drops after several minutes. When I tried to use the chat for support feature, I was connected to 3 different reps, all who disappeared from the chat before the problem was resolved. Each stated the previous rep could not rejoin the chat, nor tcould not view the previous chats. They restarted the diagnostic process each time.

      Business Response

      Date: 10/20/2022

      October 20, 2022



      *******************************
      1452 ************************
      *********, ** 89012

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ******************:

      On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.

      You stated that you have been experiencing service issues that you have not been able to resolve on the phone or through chat. You requested the service be repaired or your contract be terminated.

      My attempts to contact you at ************* and ************** on October 19 and 20, 2022, were unsuccessful, but I left a voice message with my contact information.

      A review of your account indicates that we sent a technician out to your home on September 28, 2022, and resolved your technical issues.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network L.L.C.
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************


      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *****************************

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Five times I have been switched to E-Bill WITHOUT my consent or knowledge. I have glad to take time to call and get switched back to Paper Bills. I have been told We dont know how that happened. Odd. One time I was told That happens a lot if you use the app to pay. This last time: I received an email from them stating they were going paperless billing and if you continue to want a paper bill to follow the link to opt out of E-Bill. I do so only to receive a text message a few hours later saying You are signed up for E-Bill. AGAIN I had to call and get put back on paper billing. I feel very sure I am not the only customer experiencing this.

      Business Response

      Date: 10/14/2022

      October 12, 2022



      *********************************
      3710 ****************.
      ******, ** 79762

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **********************:

      On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.

      You said that your account was placed on eBilling without your consent.

      A review of our records indicate that your account was placed on eBilling on December 31, 2021, due to a system process.  You removed eBilling on March 29, 2022.

      You were placed on eBilling in error on September 21, 2022,by an agent. I reviewed the call and found that the agent misunderstood your request for email verification of your payment.  eBilling was removed again at your request on September 22, 2022.

      We sincerely regret any inconvenience or confusion this issue may have caused.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Sr. Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a customer of ******************** for over 5 years. Every summer since I've purchased the service, I've had to suspend my service due to the trees in my yard and not being able to get a clear line of site to the satellite. Every year I have lost all my loyalty credentials for being a customer with ********************, every summer I had to suspend my services. I was told that I had to wait for the leaves to fall to get my reception again. I live in Northern ********* where the leaves usually don't completely call until November and the grow back in May. So from May- November I get no signal, but have been having to pay $150 a month on my service, in which I don't get one single channel. I notified Dish Network in July 2022 to let them know that I hadn't been getting channels again. They told me if I didn't cancel, they would send someone over to check out my signal and line of site to the satellite. The technician showed up and told me I had to cut trees down to get signal. I can't cut anything due to my home being a rental. There was never any follow up and I was still charged $150 per month (August 22 and September 22) for no service. I finally was able to get through and cancel my service today, entirely. They cannot give me any refund, although its noted in my account that I had no services since at least June 2022. But because I called early enough today, they will credit me $49 dollars. After I just paid $150 per month from May- September for no service whatsoever. I'm a single mother of 3 small children and I definitely cannot afford to pay so much for a service I am not receiving. This is totally unacceptable and I would love to get my money back that is owed to me. Dish Network did not hold up their end of the bargain and should give my money back for being a loyal customer for 5 years and having one of the worst experiences in my life when it comes to my household needs.

      Business Response

      Date: 10/20/2022

      October 19, 2022



      Ms. ***************************;             
      PO Box 624
      Lac Du Flambeau, ** 54538

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.

      You stated that you have had DISH Network service for over five years and every year you would place your account on pause due to line of sight issues. You called in to cancel the service, but you were convinced to have a technician visit to resolve your ongoing technical issues. You said the technician confirmed there was no line of sight to the satellite, but the account stayed active and you ended up paying for several more months.

      When we spoke on October 19, 2022, I explained that our technicians note from the visit was unclear, but history reflects the annual pause pattern. As an exception, I will credit two months of service and process a $300.84 refund; please allow three to five days for processing.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network L.L.C.
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #***
                      ******,** 80210

                      *****************************

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