Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DISH Network, LLC

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Dish Express, Inc

  1101 N Fulton Ave Evansville, IN 47710

• 

  ASMG

  5008 Southwood Circle Lincoln, NE 68516

• 

  DISH Network, LLC

  3023 Riverwatch Pkwy Ste G Augusta, GA 30907-2016

• 

  Dish Network

  2851 Johnston St., PMB#522 Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel service but keep getting transferred to location that no one ever picks up. Listen to music for 20 minutes on 3 different calls. If I call and select billing question, I get someone to answer but each time I saw the intent is to cancel service, no live person, no chat person on site and no other way to cancel this service. Per DISH, You have to call to cancel service but **** refuses to answer these calls leaving consumer NO WAY to cancel service.

  Business Response

  Date: 10/04/2022

  September 29, 2022
  
  
  
  
  Ms.***************************
  4729 ***************.
  *********,** 32539
  
  Re:          BBB Complaint #******** 
                  **************** ************
  
  Dear ********************:
  
  On September 21, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
  
  You said you made multiple attempts to cancel your service but were unsuccessful each time.
  
  When we spoke on September 29, 2022, you said that you tried various ways, such as Chat and over the phone, to cancel service, but you were unsuccessful each time.However, you were finally able to reach a live person and cancel your DISH Network service.
  
  I confirmed the equipment return process and provided my contact information.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am 4:30 pm MT (M-F)
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *****************************

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I decided to switch our satellite service from ********* to Dish Network because they offered a great package for less money. Unfortunately the representative that signed us up told us we would get Bally Sports with our package. My husband and I were both on the phone when the representative told us this program would be in our package. After the equipment was installed we discovered that we did not have Bally Sports as part of our package. We also found out that Dish does not even offer this program at all. We called Dish Network to complain and they said that we had a contract with them and the only way we can get out of it was to pay an amount of $ ****** to break the contract. One of the supervisors my husband talked to said he listened to the original tape of our conversation with the representative that signed us up and that there was no mention of us saying we had to have Bally Sports. That is a lie because we told them that was a requirement for us to switch to their service. I dont know if someone tampered with the tape or they knew it was on there and just lied about it. We have now gotten another bill for the return of the equipment for $14.64. This has been a very bad experience for us. I just dont want anyone else to get taken for a ride like us. I feel that we should have been refunded for the contract fee because we called them and canceled within the 3 days of a contract which is our right to cancel in Georgia.

  Business Response

  Date: 10/10/2022

  October 4, 2022
  
  
  
  *****************************
  1780 **********************************.
  *************, ** 31822
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 21, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
  
  You said you were told you would have Bally Sports with DISH Network, but you later found you did not. You disputed the $460.00 early termination fee applied to your DISH Network account.
  
  I attempted to reach you at ************** on October 3 and 4, 2022, and I left two voicemails. I also emailed you at **************************.
  
  In my last message, I informed you that we have reviewed your sales call more than once and found no request for, or discussion of, the Bally Sports channels. You requested ************ Top 200 channels but wished to include the ******** Heroes Network. As the salesperson explained, that channel is only available in our ******** Top 250 package and above.
  
  As you were not provided with any incorrect information during your sales call, we are unable to waive your $460.00 early termination fee.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18056290
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  My husband and I spoke with ********************* from Dish Network after I received an email from him.  He told us that my husband never mentioned that we had to have Bally Sports channel when we set up the service with the Dish Network representative.  He said the tape of our conversation was reviewed twice and there was no mention of us wanting Bally Sports.  I emailed **************** and asked if we could hear the tape.  He told me Dish Network doesnt have the tape.  He told me to call ******* because they handle the recording of the conversation.  I talked with a gentleman at ******* and he said he reviewed the recording of my husbands conversation with Dish Network.  He said there was no mention of us needing Balley Sports.  I was in the room when my husband requested ***** Sports and the representative said we would get Bally Sports.  I dont know why it was not on the tape.  We would not have switched carriers if we would not have gotten Bally Sports.  I know it is our word against theirs.  I have no proof on paper or recording of the conversation.  I know their is nothing legally we can do, but if we had not requested to have Bally Sports why would we have called the next day after the installation and asked why did we not have Bally Sports.  Its just a sad situation because we are at their mercy. I know there is nothing else that can be done.  Thank you for trying to resolve our complaint.  I appreciate your concern.  

   

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had Dish in my community for about 3 yrs & for this whole time we've had nothing but problems w/their services. EVERY sngle month we loose ALL services: wifi/satellite, ******************* fed up w/BS service. They take forever to fix any prob. They don't ever offer anyway to make things right or compensate us for OUR troubles all they do is take our money for services we can't hardly ever use. They're making kids fail school cause they can't provide wrkn services!!! They cost me a job cause I needed wrkn internet but don't have it cause they can't provide wrkn, reliable services!!! Their services are down more than not!

  Business Response

  Date: 10/17/2022

  October 14, 2022
  
  
  
  *****************************
  6213 ***********************************.
  *****, ** 74130
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ******************:
  
  On September 21, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
  
  You said you have experienced ongoing technical issues with your internet service. You indicated the previous repairs took a long time to get resolved resulting in financial and personal strain.You also expressed concern with the customer service you experienced. You requested compensation. 
  
  I reached out to our Commercial Escalations Team and their research indicates the majority of the issues you have experienced appears to be related to ************** Outages at the property.These have been determined to be caused by power outages, which in return cause issues within systems. Per our contracts with the property, they would be responsible for maintaining the power as well as access to parts of the property.
  
  We strive to provide excellent service and we regret that your experience was unfavorable, however, we are bound by our agreements with the property. Additionally, DISH Network has no billing relationship with you. As such, any charges you may have for this service come from your property and will need to be discussed with them.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service was ended the first of august. Paid final bill and dish said after that the balance was zero. Then we get a random bill for 14$ and we paid that. Then we get another bill saying our service was re activated for like 111$. My wife calls explaining we do not even have equipment and we definitely do not want service again. **** said they will remove the charge. Now we get another bill for 45$ for the time the service was reactivated. We begrudgingly pay this to try and be done with Dish. Dish is scamming people out of money. This is not about money but someone needs to take issue with how they treat people.

  Business Response

  Date: 10/17/2022

  October 14, 2022
  
  
  
  Mr. *************
  2511 ********************************************** Rd.
  *****, ** 74729
  
  Re:          BBB Complaint #********
                  **************** - ************ 
  
  Dear Mr. *************** September 21, 2022, we received your complaint, dated September 21, 2022, filed with the Better Business Bureau.
  
  You said you were informed your account was at a zero balance when you disconnected it on August 3, 2022. You indicated your account was reactivated without your consent and you received an invoice of $45.00 for service you did not receive. You paid the $45.00 and you requested a refund. 
  
  Our records confirm that your account was restarted online on September 7, 2022, disconnected on September 17, 2022, and a payment of $42.55 was made on September 20, 2022. I issued a $42.55 refund in the interest of customer service. Please allow up to 19 business days for processing. 
  
  All necessary equipment has been returned,and your account is at a zero balance.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************
  

   

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had dish network for over 2 years and on a bank draft for 102 each month then on July 18 they debited my account for 196 without letting me know the price change or even asking me to change amount after being on the phone for over a hour they told me the only way they would give me back my 80$s was to agree to another 2 year contract i needed the 80 bucks back in my account for another bill. So at first I agreed then try to call them back and change it and they wouldn't and now the monthly price is 132 I have tried to work with them about cancelling but to no avail. I have attached my bank statement for you review

  Business Response

  Date: 10/12/2022

  October 6, 2022
  
  
  
  Ms. ***********************
  1402 *****************.
  *********, ** 29649
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
  
  You stated that your rate increased without warning. You said you contacted us and you were told that the only way to get $80.00 returned is to agree to a new 24-month commitment. You said your monthly rate is now $132.00 and you contacted us to cancel your service.
  
  When we spoke, I informed you that I reviewed your calls to us and found that the agents you spoke with correctly explained that your new customer promotion had ended. As such, you were billed the normal rate for the service you receive. Please note that every bill leading up to the end of your promotion provided you with a monthly countdown to the end of your promotion.Additionally, your July 1, 2022, bill warned you that your promotion already ended and that you were then being charged the regular rate. As your account was enrolled in automatic payments, your $196.00 balance was charged to the debit card, on your regular due date, that you provided for that purpose.
  
  The agents you spoke with never advised you that agreeing to a new 24-month commitment would return $80.00 to you. You requested another promotion and you were offered our Preferred Customer Offer (***). The agent quoted you the rate of $132.00 and you agreed. Please note that your rate was actually lower, at $130.95. The agent also disclosed that the *** required a new 24-month commitment, to which you also agreed. Because you agreed to a new promotional rate during your billing cycle, prorated credits applied, bringing your August 2022 balance to $28.31.
  
  You contacted us on October 3, 2022, to disconnect your service. During that call, you claimed to have been offered a monthly rate of $104.00, which is incorrect. The agents you spoke with correctly advised you that disconnecting your account would cause a $220.00 early termination fee.You requested multiple times to disconnect your service on October 31, 2022, so the agent scheduled that for you. When we spoke, you indicated that you requested disconnection as of October 16, 2022, so I changed your disconnection date to the 16th.
  
  As a review of your calls to us revealed that you were provided the correct information and that you agreed to both the new rate and the new 24-month commitment, the early termination fee is valid and we are unable to waive it.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with Dish for over ********************************************** order to control a bill that was constantly creeping up. They are aware, I have told them on numerous occasions that I would not spend more than 70 dollars on TV service. When I contacted them In April because once again the bill was 90 dollars I negotiated the bill to 70 dollars. They construed this to be a change of service (how they could possibly infer that a reduction in services could be a program change - something that I have not received benefit is beyond me. I was simply trying to hold a greedy unsound business practice in Check. I canceled service, returned equipment and paid the **** that I did infact owe them after the proration and informed them that I did not owe and would not pay the imputed early termination fee. I informed them clearly that the amount was contested even though I run the risk of damaging a perfect credit rating. I want them to acknowledge that the 200 dollars is not a valid charge and examine the unreasonable, unethical business practice.

  Business Response

  Date: 10/10/2022

  October 4, 2022
  
  
  
  Mr. *********************
  210 ***********.
  ************, ** 37807
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You disputed the $200.00 early termination fee applied to your DISH Network account.
  
  I attempted to reach you at ************** on October 3 and 4, 2022, and I left two voicemails.  I also emailed you at **********************.
  
  In my last message, I informed you I reviewed your calls to us and found that on April 18, 2022, you contacted us about your bill.  The agent you spoke with offered you our Price Lock Advantage (***) promotion and you agreed.  The agent advised you that the *** required a 24-month commitment with a $10.00 per month prorated early termination fee.  You were then transferred to our automated phone system, which also disclosed the 24-month commitment and early termination fee.  You agreed to the promotion by inputting your account PIN.
  
  As you agreed to and received the benefit of the ***, we are unable to waive your early termination fee.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Sr. Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dish Network has made it nearly impossible to cancel their service, which I have had for approximately 4yrs, by having excessively long waiting period on the phone. As they can process a payment in less than 5 minutes, and know exactly who you are when you call, its insulting to be put on hold, for up to a half hour, and then have their representative tell you, multiple times, that they need to put you on hold to retrieve more information. The process is made as difficult as possible to discourage people from canceling their service. I , for one, do not have the time to complete the process, as Im not sure how long it will actually take. Im certain it cant be accomplished in 3o minutes. Upon calling repeatedly, the computer the knows who you are, and can process a payment quickly, and also knows you dont owe a payment, immediately inundates you with advertising, prior to placing you back in a ***** minute hold. It should not be this hard to cancel a service, but apparently it is, as I see there are businesses that charge over $30 to help cancel Dish. If this is how Dish does business I would expect the BBB to issue some kind of warning.

  Business Response

  Date: 10/14/2022

  October 13, 2022
  
  
  
  ***************************
  437 E. 5th
  ********, ** 67039
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You said you had a difficult time canceling your account. You also expressed concern with the customer service you experienced. 
  
  Our records confirm that you were able to cancel your account on September 19, 2022, and all necessary equipment was returned on October 4, 2022. The final balance on the account is $81.38 for an equipment return fee and service rendered.
  
  We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents.We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Dish on May 2022, upon agreeing to contract, I was offered a $400 gift card .I finally received the gift card in September 2022. After countless calls to Dish about the gift card, being delivered twice and returned. Now I have the card in hand but found out it has no balance on it and has been canceled. I have reached out to Dish and they referred me to the cardholder Alviere support line. ******* keeps referring me back to Dish, saying Dish canceled the card. I can't seem to get a straight answer from anyone. Any help would be appreciated. *************************

  Business Response

  Date: 10/04/2022

  September 29, 2022
  
  
  
  
  *****************************
  1138 ********************.
  ***********, ** 81007
  
  Re:          BBB Complaint #******** 
                  **************** ************
  
  Dear ****************:
  
  On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You stated that in May 2022 you agreed to subscribe to DISH Network for satellite television service, which included a $400.00 gift card.However, after multiple calls to inquire about its status, you received the card only to learn it had been canceled.
  
  On September 29, 2022, we exchanged emails in which you confirmed that you did receive the gift card.
  
  I regret any inconvenience this has caused.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: 8:00 am-4:30 pm MT (M-F)
  **************
  
  cc:           ****** /******* Better Business Bureau
                  ******************************************************************************************************************************************************* 80210
  
                  *****************************

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that **** runs TV ads that promise no interruptions to service during bad weather. I am trying to watch live coverage of the funeral of ********************************** are thunderstorms in my area and we have lost our signal. The ads say this NEVER happens. I contacted them and was told there was nothing to do but wait for the weather to improve. They offered me a credit, but this will not give me a way to watch history. This is by no means the only time we have lost service due to bad weather, just the latest and most frustrating. I feel the ads amount to fraud and that they should be stopped.

  Business Response

  Date: 10/14/2022

  October 13, 2022
  
  
  
  *************************
  1338 ************.
  ***********, ** 62702
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You expressed concern that DISH Network advertises service will not be interrupted due to weather. You indicated that you experienced signal loss due to inclement weather.
  
  When we spoke, I informed you that you may be experiencing technical issues with your equipment. I offered to set up a free technician visit, which you accepted as a resolution. Your appointment is scheduled for October 13, 2022.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  DISH Network, L.L.C.
  Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #*** 
                  ******,** 80210
  
  *********************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on August 26, 2022 to let Dish know I would be moving and needed service set up at this address. On Wednesday August 31st at about 6:30 pm they called and left a message they were coming due to staff shortage, which they were to be there by 7:00. They then rescheduled for September 6th between 8:00-12:00 and my son sat there and waited with a no show. I called and spoke to the night supervisor and he stated the morning supervisor would call me between 8:00-8:30 am, no call. I called them back and they stated the supervisor would call me before noon, no call. It took her two days to call me and they wouldnt send someone out. **** stated there was no appointment, but I called and confirmed it with the recording and agent. We went back and forth for weeks. I got an appointment for September 12th and they hooked up everything and when I got home no satellite service. I called Dish two different times and tech support tried to fix the issue to no avail. Now they have me rescheduled for Sunday September 25th to come and fix the issue. It will be going on 1 month with no service from them. They did credit me my 1 months bill all for except $9.56. I am also still being charged for 3 room connection and they would only connect two, this is fraud. My other home I had 3 rooms with boxes and still being charged for that. I have never dealt with such a poor company's that treats their customers this way and to go a month without service and not making it right. I feel I should get 2 months free service for all of these issues. I have never been treated so disrespectful and Im so frustrated I dont know why to do. Please help!

  Business Response

  Date: 10/10/2022

  October 3, 2022
  
  
  
  *****************************
  531 *************************.
  *******, ** 52501
  
  Re:          BBB Complaint #********
                  **************** - ************
  
  Dear **************:
  
  On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
  
  You expressed dissatisfaction that your work order was rescheduled, so you requested a billing adjustment. You also expressed dissatisfaction with your billing and the level of customer service you received.
  
  After reviewing your calls to us, I found that you contacted us on August 25, 2022, and scheduled a work order for September 5, 2022. Our local office reached out to you on September 5, 2022, to explain that due to unforeseen circumstances, they did not have an available technician. Our records indicate that the representative attempted to reschedule a work order but the call was terminated. Your work order was scheduled for the next available date, September 14, 2022, but your account was also added to our local offices list to move up your appointment if there was a cancellation or if a sooner date became available.
  
  On September 14, 2022, the technician installed your service and scheduled a pole mount, which was completed on September 25, 2022.
  
  On September 7, 2022, you were provided with adjustments totaling $133.07 for this issue, which is all but $1.91 of your monthly rate.Please note that you are not being charged for three rooms. Your equipment can provide service for up to three rooms, but we do not charge per room. We charge for additional receivers beyond the first one, but the most expensive receiver is included in your programming package price.
  
  We sincerely regret any inconvenience this issue might have caused and appreciate you sharing your feedback.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  DISH Network, L.L.C.
  Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 10/12/2022

  When they came out on September 14th the gentleman didnt stay to make sure the service wasnt working and I had to wait again until September 25th. So there was still service I am being charged for that I didnt have service. There is no reason someone should have to pay for service when there wasnt any and no reason someone should have to wait 4 1/2 weeks for service. They cancelled their appointment with me and kept pushing the dates further out. This is not good customer service and I feel I should have another months credit and the times we had to miss work for them only to cancel at last minute and 1 no show. 

   

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