We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DISH Network, LLC has 277 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5,007 total complaints in the last 3 years.
    • 756 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09-02-2022 Called to cancel DISH service after 2 year commitment , first of all they try not let you cancel Hung up multiple times after "being transferred to different department"Call center location not in USA, Then told of of multiple different fees that would be added on for ending service and that because I added a remote receiver to a outside TV to my plan 1 year ago, my commitment to DISH had automatically been extended for any 2 years without being told or signing any paperwork confirming this Very deceptive and unethical business practices Poor business practices adding on fees to long standing customers that did not give written authorization

      Business Response

      Date: 09/19/2022

      September 14, 2022




      ************************
      14308 ****************
      *************** 98391

      Re:          BBB Complaint #********  
                      **************** - ************

      Dear ************:

      On September 6, 2022, we received your complaint, dated September 2, 2022, filed with the Better Business Bureau.

      You said that once your two-year commitment was completed, you attempted to cancel service, but the call was disconnected after multiple transfers. Once you were able to speak with a representative, you were informed that your commitment had been extended for two more years when you added an additional receiver a year ago.

      When we spoke on September 14, 2022, I explained that the requirement to enter into an additional commitment should have been disclosed at the time the receiver was added, which you reiterated did not happen.

      As a result, I waived the balance of $248.76 in full, and then I explained the equipment return process to you.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      *************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

      *****************************

      Customer Answer

      Date: 09/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
       

    • Initial Complaint

      Date:09/02/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a DISH customer for over 30 years and have always gotten incentives on my bill. I called DISH 7=10-22 and the lady told me I am getting my bill for ****** plus taxes. I didn't get her name tho. I received this e-mail from DISH: This offer was redeemed on 07/11/22. This new commitment and the associated promotional pricing will begin upon completion of any prior commitment with DISH. I received my bill after talking to her and it was $145.52 so I called them and explained the situation the lady(****) told me she could do a one time price of $105.52 and call for incentives on 9-1-22(which I was told I had the incentive on 7-10-22. So I called today and **** told me no incentives were added so bill would be $145.52. I explained everything to him and he finally sent me to ****** a specialist with DISH. She told me there was no record of the first lady I spoke with and offer a different package getting rid of some of our channels for the $145.52. Like I told the first lady I want what I have and was told I can keep my original packager $****** plus taxes. ****** today would not acknowledge the first lady I talked to and told me my monthly fee is now $170.00 (not sure of the cents she told me) I could get the price down to get a different package. I didn't want to do that. To me she was saying I was a liar and that offended me. I have 3 different people at DISH telling me 3 different things. I have never had a problem with them before. I am very frustrated. Please help me.Thanku ***********************

      Business Response

      Date: 10/03/2022

      September 30, 2022



      ***************************
      1150 Sunnyslope
      *****, ** 69127

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ********************:

      On September 9, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

      You said you were offered a monthly rate of $128.99 before tax if you enrolled in a Preferred Customer Offer (PCO). You indicated you enrolled, but your monthly rate was higher than promised. You also expressed concern with the customer service you experienced.

      When we spoke, I informed you that a review of the call from July 11, 2022 (during which you were offered the rate of $128.99) revealed that you did enroll in a new PCO. On August 20, 2022, a $40.00 courtesy credit was issued and the new PCO was removed without your consent. We apologize for this. I applied a $34.00 monthly courtesy credit for 24 months to your account, bringing your monthly rate to $128.98 before tax.You said that you consider the matter closed.

      We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents.DISH Network appreciates your business and we thank you for your continued loyalty.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #*** 
                      ******,** 80210

      *********************

      Customer Answer

      Date: 10/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
       

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      august 2020 dish sent an installer for an issue with my dish.while he was here l asked him if he would be willing to hook my stereo up to my tv.he agreed he could for 50$.he did alot of moving stuff around and anounces the optical port was bad and a hdmi cord was bad .l bought that receiver used and had my stereo checked by a reputable stereo guy named *********************,who said it was fine0,this .installer broke the optical port,sold me an hdml cord l didnt need,broke a ******************************** 83 dollars and l still had no stereo.

      Business Response

      Date: 09/27/2022

      September 27, 2022



      *****************************
      8945 ***********.
      *********, ** 85248

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On September 2, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

      You indicated that in August 2020 you had a technician visit set up for an issue with your service. While the technician was at your residence, he agreed to hook your stereo up to your TV for $50.00; however, after moving several items around, he informed you that the optical port and HDMI cord were both bad. You said that you purchased the stereo used and had it checked by a reputable stereo professional. You stated that you were sold an HDMI cord you did not need, a $200.00 piece of stereo equipment was damaged and you were charged $83.00. You requested a refund.

      When we spoke by phone, I informed you that a review of your account reveals you originally reported the damage occurred on August 2, 2021, which you confirmed. As a result of the damage claim submitted on August 6, 2022, based on the evidence provided, there was no way to determine that the technician damaged the equipment almost a year prior.Also, the damage claim specified that there were alterations made to the home theater system and amplifiers were changed after the technician visit;therefore, your damage claim has been denied.

      If you have any additional questions and/or concerns regarding your damage claim, please contact our Corporate Field ********************** directly at ****************.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday -Friday 7:00 AM - 3:30 PM MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      ****************************************
                      ******,** 80210

                      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my subscription with Dish Network in it's 26 month, on a 24 month contract. I was told that i had another 3 months on contract because a receiver was replaced when it quit working this restarted the contract. In 2021 Dish did replace the main unit when it quit operating, but I had equipment coverage at $10.99 a month to take care if their product quit working. If what they were telling me when a unit is replaced they can restart the contract over at that time, so why did I pay an additional $285.74 ( $10.99 X 26) for equipment protection. I'm stuck for another 3 months and was told when I send back the equipment I am responsible for $15 per box. Another thing that was not revealed at the time the contracted was originated. Also they had information in their file that was incorrect; they said in November of 2020 I had a a wired **** replaced with a wireless ****. The contract started with a wireless ****, a wired **** was never installed. As a side note the Dish Network installer of this system did so much damage to a brand new mobile home that a contractor had to be hired to replace 2 outside panels and patch holes in the interior. The Dish installer did pay for this repair.

      Business Response

      Date: 09/26/2022

      September 24, 2022




      *******************************
      16465 ****************************.
      ******, ** 85653

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On September 1, 2022, we received your complaint,dated August 31, 2022, filed with the Better Business Bureau.

      You said you completed your 24-month commitment and canceled your account. You stated that you paid $10.99 per month for DISH Protect, yet you were enrolled into a new commitment without your consent when you had your equipment replaced. You mentioned you were charged $15.00 for an equipment return fee. You requested the early termination fee be waived.

      Our records indicate that a new 24-month commitment began on November 6, 2020, when a new Wireless **** was installed. 

      Please note that DISH Protect covers shipping and handling for replacement equipment and waives the standard $95.00 technician visit fee. Therefore, when your Hopper3 was replaced on December 17, 2021, DISH Protect covered the technician visit fee.

      I have waived the early termination fee and the equipment return fee in the interest of customer service. In addition, I have issued a $55.00 refund. Please allow up to 19 business days for processing. Your account is at a zero balance.

      We will send you a box and shipping label to return the leased equipment (receivers and remotes only). Please return the equipment within 30 days to avoid unreturned equipment fees.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #***
                      ******,** 80210

      *********************

      Customer Answer

      Date: 09/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
       

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple charges for Pay-per-View events scheduled for 09/04/22 are to be charged to my DISH account. Apparently our grandbaby selected them with the remote control. I immediately contacted DISH, and they say the charges are nonrefundable and they cannot remove them, even though the events have not yet occurred.I

      Business Response

      Date: 09/08/2022

      September 8, 2022



      *************************
      43699 *********************.
      ********, ** 20176

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************:

      On September 1, 2022, we received your complaint, dated August 31, 2022, filed with the Better Business Bureau.

      You said a Pay Per View (PPV) was accidentally ordered through your receiver, and you requested the charge be waived.

      Please note that in order to avoid situations such as these,ordering PPVs through our receivers requires several steps to complete.

      I reviewed your call to us and found that the agent correctly advised you that PPV charges are non-refundable and that your billing does not reflect any charges for a PPV. He also offered to walk you through setting up parental controls so PPVs cannot be ordered accidentally through your receiver, but you declined.

      You may set up parental control through your receivers with the following steps:

      Access the Menu (through the Menu button or by pressing the Home button twice)
      Select Settings
      Select Parental Controls
      Select to turn Parental Controls on and set passcode
      Select to apply settings to all **** receivers and follow directions

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *********************
      Senior Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *********************

      Customer Answer

      Date: 09/10/2022

       
      Complaint: 17807792

      I am rejecting this response because: The rep was very rude, and did NOT offer to help set up parental controls. He instead said in a beligerant tone: " sorry, you should have had your parental controls set".

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We receive our bill from Dish on 8 /17/2022 and it was due 1/19/2022. This is not an acceptable turn around time. This happens every month. Sometimes we are forced to call in our payment in order to avoid late fee charges. Every other business we deal with gives us more time. We do prefer to pay by check in all our billing transactions.

      Business Response

      Date: 09/23/2022

      September 22, 2022




      *****************************************
      13845 *******************.
      **************** 97133

      Re:          BBB Complaint #******** 
                      **************** - ************

      Dear **************************:

      On August 31, 2022, we received your complaint, dated August 31, 2022, filed with the Better Business Bureau.

      You said you received your monthly DISH Network billing statement on August 17,2022, and payment was due on August 19, 2022, which does not give you enough time to mail the payment and have it posted in time to avoid a late fee. You also said you prefer to pay by check.

      When we spoke on September 22, 2022, you asked that I speak with *************************** and passed the phone to her. I explained that your bill is generated on the fourth day of the month and your payment is due on the 19th. Once the statement is generated, it is mailed through the ************* ************** for delivery. I also explained that you will not be charged a late fee unless a payment is not made before the next statement is generated on the fourth day of the following month.

      I asked that you retain my contact information for future use should the situation require it.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,




      ***************************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: 8:00 am-4:30 pm MT (M-F)
      *************

      cc:           ****** / ******* Better Business Bureau
                      ********************************************************************************************************************************************************* 80210

                      *****************************

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a dish network account and ended the services. I returned the equipment which I was charged 300 dollars for. I was told they sent a check with the refund. I have been calling for months. Everytime I call it is a different excuse. They say the check has been sent and to wait 21 days. I wait the time call back and nothing. They have not sent me my refund and are giving me the run around at this point. I want my money back. It is disgusting that a company that makes so much money would steal from a customer who was loyal for years. Im tired of the excuses and the lies. There is so reason why it is now September and my I have been waiting for my refund since June. Nothing has been credited because the card on file was disconnected and I have not received the check they have been promising to send.

      Business Response

      Date: 09/26/2022

      September 24, 2022



      ***************************** *****
      4610 **************.
      *****, ** 33603

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************** Brage:

      On August 31, 2022, we received your complaint, dated August 31, 2022, filed with the Better Business Bureau.

      You said you disconnected your account and you were charged for unreturned equipment. You indicated you returned the equipment and you are owed a refund, which you have not received yet. 

      Our records indicate all essential equipment was returned on June 16, 2022, and a refund of $314.00 was issued on June 17,2022.

      When we spoke, you provided me with a new billing address. I sent a request to our billing department to have the original check canceled and a new refund of $314.00 was mailed to you. Please allow up to 19 business days for processing.

      We strive to provide excellent service and we regret that your experience was unfavorable.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************

      cc:           ****** / ******* Better Business Bureau
                      *********************************., #*** 
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 14 years, we have left dish network. The problem started when we upgraded to the ****** in December of 2021. We upgraded four of our boxes and only three worked. We called multiple times to get technicians out for the third box but they failed to fix it (multiple times) and one of our family members has been out of tv for several months! She could no longer take it and we switched to ***. I cancelled on 8/21 for an aggressive sales person to offer me all types of deals to stay. He had me on the phone for over an hour. He offered credits for the months of non service. Why was that not offered before we left? He also said he would drop our bill 50 dollars a month , but we declined because we just want a service that works on all tvs. And we were told it was going to get fixed multiple times before and it wasnt. Then He said we are getting charged a ****** cancellation fee which I STRONGLY STRONGLY disagree with and will fight because yall only provided partial service for months and we tried to stick with yall. Look how long we were with yall. We are not happy we had to go to *** to get the resolution but yall technicians failed to resolve the problem. Even when yall lost one of the top channels and we and couldnt watch our football team we didnt complain, bought an antenna, and stuck with yall. Also we were paid up to the 18th of September and I cancelled 8/21. We would like our partial refund.I hope you do what is right for customers who were with your company for a substantial amount of time and look into that cancellation fee and provide us our refund. Thanks.

      Business Response

      Date: 09/19/2022

      September 15, 2022



      *************************************
      5400 ******************.
      *************** 70126

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ******************:

      On August 31, 2022, we received your complaint, dated August 21, 2022, filed with the Better Business Bureau.

      You stated that you canceled your service due to repeated technical issues we were unable to fix. You requested that we waive your early termination fee and issue a refund for the unused days during your final service period.

      Please note that the early termination fee associated with canceling your account was disclosed at the time the new receiver was requested, and again in the service agreement signed after the installation of this new receiver. We consider these charges valid. Nevertheless, as a courtesy, I waived your early termination fee and I will issue a refund for the unused days during your final service period. Please allow up to 19 business days for processing.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      **************************************
                      ******,** 80210

      *********************

      Customer Answer

      Date: 09/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************
       

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally over paid them for this month,once by check $137.03 in mail Of which is my bill.And by bill pay with my bank,that I thought I erased ($125.39)?.They got $262.42 for this month,and now they bill me for september $272.42 (fraud). I have already tried to call,but would be on hold for ***** + minutes ?.They can either crdit my account for september ?,or give me a refund $125.39 (this was my balance due before the $137.03).

      Business Response

      Date: 09/02/2022

      September 2, 2022



      Mr. ***********************
      18369 *********.
      ***********, ** 95946

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************:

      On August 31, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You stated that you submitted two payments, but they were not applied to your account. You requested that we apply the payments to your account or refund your overpayment.

      A review of our records indicates that this issue was previously addressed through the ********************************** Enclosed is a copy of our response for your records.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Monday - Friday 8:00 am to 4:30 pm MST
      **************

      Enclosure

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *********************

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Dish Network for almost 6 months, in those 6 months it has been nothing but trouble. I have had a technician in several times, have replaced equipment. I contact customer service almost daily about service. Signal loss, rebooting, restarting. At this point all I want is out of my contract and find a different route to take. My elderly dad depends on having a tv to watch, that is his only entertainment and is frustrating for him. I am frustrated having to deal with bad service on a daily basis.

      Business Response

      Date: 09/23/2022

      September 15, 2022



      *******************************
      1403 *************.
      ********************, ** 66713

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ********************:

      On August 31, 2022, we received your complaint, dated August 30, 2022, filed with the Better Business Bureau.

      You stated that you have had repeated technical issues since installation that we have not been able to solve. You requested that we waive your early termination fee.

      This afternoon I advised you by email that I have waived your early termination fee and the equipment return fee associated with canceling your service. Please allow ******************************************* your account balance.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      *******************************
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 8:00 am to 4:30 pm MT
      **************

      cc:           ****** /******* Better Business Bureau
                      *******************************., #***
                      ******,** 80210

      *********************

    DISH Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.