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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DISH Network, LLC has 277 locations, listed below.

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    Customer Complaints Summary

    • 5,007 total complaints in the last 3 years.
    • 756 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i called and ordered dish and internet services and spent ******. well when the tech came out he only put in tv. i called dish and they said i didn't have internet but couldn't understand why i paid so much. After going back and forth and around and around i asked to have my services cut and dish get there equipment. Well when i went to hook back my xfinity stuff we found out the tech disabled all my xfinty cables. i called dish again i was really mad. i asked over and over for my servce be canceled and i wanted my money back. it was less then 24hrs. called on Tuesday and still nothing has been canceled and now they are saying i will be charged a early disconnection fee. NO I AM NOT SATIAFIED AT ALL I DIDNT GET THE SERVICES THAT I PAID FOR I WANT MY MONEY BACK AND FOR DISH TO COME GET THERE EQUIPMENT! it hasnt even been a week!!!!!

      Business Response

      Date: 08/11/2022

      August 10, 2022


      *****************************
      1026 **************.
      ********, ** 77406
      Re:BBB Complaint #********
      8255909846646997 - 3776368
      Dear **************:
      On July 21, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You disputed the early termination fee and charges associated with your DISH Network account. You said you were supposed to get internet service installed and were already charged for it, but you never received it.
      I attempted to reach you at ************** on August 9 and 10, 2022. Your voicemail is full, so I could not leave a message. I also emailed you at **********************.
      A review of our records shows that you initiated TV service through an independent retailer, ********************.  Your initial payment was for DISH Network activation and an equipment upgrade fee, not for internet service.  Enclosed is a copy of your billing statement showing $212.50 for activation ($50.00), a receiver upgrade ($150.00), and tax ($12.50). Our records also show that you signed off on your installation, indicating that it was completed to your satisfaction and that your service was active and working.
      DISH Network does not offer internet; however, retailers like ******************** are able to initiate internet service through various providers. As such, we have no records or knowledge of your request for internet service.
      While we provided the service, upgrade, and activation for which you were billed, I made an exception and waived your balance. Please note that you disputed your payment and it was returned to your bank on August 8, 2022.
      We sent you boxes to return your leased receivers. As your account is disconnected, we are unable to send a technician to de-install the equipment.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      Enclosure
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

      Customer Answer

      Date: 08/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
       

    DISH Network, LLC is NOT a BBB Accredited Business.

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