We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DISH Network, LLC has 277 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5,007 total complaints in the last 3 years.
    • 754 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish acct **************** I've recently had to move into another apartment in the same complex I had dish for my TV but now because of the way the employee had put the dish on the roof and put holes in the roof and had put the cord through the window no one in the complex is allowed to have dish anymore so I am not allowed to keep my dish I have to switch to another TV company. I spoke with a johnny243 at the *** department email is *************** They want to charge me $200 for canceling a contract. I didn't want to cancel the contract I wanted to keep my dish when I moved but because of the holes in the roof and the way the employee ran the wires through the window no one in the complex no one is allowed to sign up for dish TV anymore so now I'm going to have to use something else where I'm paying three times what I was paying for dish. I have emailed I have sent pictures letter and done everything they told me to do pictures of where the dish sits on the roof of the window I have a letter from the owner and the board and I forwarded that to them as well and then everything they asked he was going to call me back never did I have emailed five times the same information to them to the attention of ****** 243 they're supposed to be senior specialist or senior resolution and I get nowhere I call and I get nowhere or I happen to get disconnected all the time I've got nowhere with this I'm getting no help at all It is because of their employee that I cannot keep my dish which I want to keep and you're going to charge me $200 that's not right I can't seem to upload the pictures or the letter from the board at the moment if you have an email I could send them to you separately though

      Business Response

      Date: 08/16/2022

      August 15, 2022


      *********************************
      17 ************., Apt. D
      *********, ** 08555
      Re:BBB Complaint #********
      8255909319437098 - 3776484
      Dear **************:
      On July 22, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You stated that you had to cancel your service due to your landlord no longer allowing DISH Network service. You disputed your final balance of $71.87.
      We corresponded via email. I advised you that this balance of $71.87 is from your last full month of service in addition to prorated service charges for the billing period from July 19, 2022, to August 18, 2022. As a courtesy, I have waived this balance.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F 
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

      Customer Answer

      Date: 08/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************
       

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 8 to 12 months ago I contacted Dish with this complaint (Dish's CBS channel is out of sync, audio and video needs adjusting). First phone call the technician suggested I contact CBS (nothing changed). Second call was about 1 1/2 months ago, technician suggested I upgrade my service but said that wouldn't fix problem, also said it was the receiver box and sent me a new one and that I wouldn't be charged (I was charged $15 shipping and my fee was raised).

      Business Response

      Date: 08/12/2022

      August 8, 2022


      ***********************
      27915 *********************
      *****, ** 35773
      Re:BBB Complaint #********
      8255909783126581 - 3776482
      Dear ****************:
      On July 22, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You stated that you reported twice a video/audio sync issue on your local channel 19 (CBS), but it has not been fixed yet. We also charged you a $15.00 shipping fee when you were told there would be no charge.
      When we spoke on August 8, 2022, I confirmed the ongoing technical issue with your local channel 19 (CBS), and I will work with my back office team to correct or determine the cause. I also agreed to credit the $15.00 shipping fee as an exception.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      ***************************
      Corporate Case Manager
      Executive Escalations Team
      Boost Mobile 
      Hours: Mon-Fri 8:00 am to 4:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *****************************

      Customer Answer

      Date: 08/13/2022

       
      Complaint: 17600493

      I appreciate the response - complaint needs to remain open until issue is corrected.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a ****** gift card for signing up with dish which they will not give me Everytime you call about it I get a different story itt false advertisement to get me to sign up on a 2 year contract and never received the I need help resolving thankyou

      Business Response

      Date: 08/11/2022

      August 11, 2022


      Ms. *************************
      313 **************************., Apt. 13
      *******, ** 85041
      Re:BBB Complaint #********
      8255909792728500 - 3776480
      Dear **************:
      On July 22, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You said that you were offered a $400.00 gift card for initiating service, but you had not received one.
      I reviewed your calls to us and found that, during your sales call, the sales agent advised you to register for the gift card promotion online, and that processing would take four to six weeks.  Your service was installed on May 29, 2022, and you first contacted us a little more than two weeks later, on June 16, 2022, regarding the gift card.
      You registered online for your gift card offer on July 12, 2022, but on July 27, 2022, you contacted us again regarding the promotion.
      Our promotions team began processing your gift card manually on July 25, 2022. Please allow six to eight weeks for delivery.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i called and ordered dish and internet services and spent ******. well when the tech came out he only put in tv. i called dish and they said i didn't have internet but couldn't understand why i paid so much. After going back and forth and around and around i asked to have my services cut and dish get there equipment. Well when i went to hook back my xfinity stuff we found out the tech disabled all my xfinty cables. i called dish again i was really mad. i asked over and over for my servce be canceled and i wanted my money back. it was less then 24hrs. called on Tuesday and still nothing has been canceled and now they are saying i will be charged a early disconnection fee. NO I AM NOT SATIAFIED AT ALL I DIDNT GET THE SERVICES THAT I PAID FOR I WANT MY MONEY BACK AND FOR DISH TO COME GET THERE EQUIPMENT! it hasnt even been a week!!!!!

      Business Response

      Date: 08/11/2022

      August 10, 2022


      *****************************
      1026 **************.
      ********, ** 77406
      Re:BBB Complaint #********
      8255909846646997 - 3776368
      Dear **************:
      On July 21, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
      You disputed the early termination fee and charges associated with your DISH Network account. You said you were supposed to get internet service installed and were already charged for it, but you never received it.
      I attempted to reach you at ************** on August 9 and 10, 2022. Your voicemail is full, so I could not leave a message. I also emailed you at **********************.
      A review of our records shows that you initiated TV service through an independent retailer, ********************.  Your initial payment was for DISH Network activation and an equipment upgrade fee, not for internet service.  Enclosed is a copy of your billing statement showing $212.50 for activation ($50.00), a receiver upgrade ($150.00), and tax ($12.50). Our records also show that you signed off on your installation, indicating that it was completed to your satisfaction and that your service was active and working.
      DISH Network does not offer internet; however, retailers like ******************** are able to initiate internet service through various providers. As such, we have no records or knowledge of your request for internet service.
      While we provided the service, upgrade, and activation for which you were billed, I made an exception and waived your balance. Please note that you disputed your payment and it was returned to your bank on August 8, 2022.
      We sent you boxes to return your leased receivers. As your account is disconnected, we are unable to send a technician to de-install the equipment.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      Enclosure
      cc: ****** / ******* Better Business Bureau
      3801 **************., #***
      ******, ** 80210
      *********************

      Customer Answer

      Date: 08/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
       

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31st, Dish Network cash check number **** for $142.50 that was sent to them via ***** They scanned the check in to their bank account but failed to credit my mother's Dish Network account for the payment. My mother and I have provided them with bank statements, documentation from her bank and the trace number to prove that Dish Network cashed the check but failed to credit our Dish account. They have dragged their feet resolving the issue and a month has now passed, They continue to request information that would be on the back of the check; they still have the check! Neither my bank nor my mother have the cashed check because they scanned it in as an electronic check. We continue to go in circles and experience delay tactics from them. My Mother has been a customer for over 20 years and always paid her **** upon receipt. As of today, we still have not received a posted payment for that check on her Dish account.

      Business Response

      Date: 08/03/2022

      July 29, 2022



      *******************************
      2172 Gird Lot Rd.
      ***********, ** 05156

      Re:BBB Complaint #********
      8255909460864090 - 3776289

      Dear ********************:

      On July 20, 2022, we received your complaint, dated July 20, 2022, filed with the Better Business Bureau.

      You indicated that on May 31, 2022, DISH Network cashed check number **** for $142.50; however, the funds were never applied to your account even though you provided documentation from your bank. You were asked to provide a copy of the front and back of the cleared check, but it was scanned and processed electronically, so this documentation is not available. You requested that this payment be applied to your account. 

      A review of your account reveals that you spoke with Mr. ********************* of our Executive Escalations Team. ************** was able to locate the misapplied payment and post the funds to your account. He also waived the $10.00 late fee applied to your account on June 15, 2022. Your account currently has a credit balance of $162.50.

      We strive to provide excellent service and we regret that your experience was unfavorable. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***********************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday 7:00 AM - 3:30 PM MT
      **************

      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210

      *********************

      Customer Answer

      Date: 08/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
       

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Complaint is against ******** I pay my bills through **** Pay at ***** Fargo. On 6/13/22 I authorized payment of $88.24. This payment was delivered and debited at ***** Fargo on 6/21/22. Dish denies receiving this check. I called to resolve this. The only agents I could talk to were at one of their call centers on 7/5/22. The first agent suggested I call my bank to verify. I did and their records indicate the transfer was made and deducted from my account, I called Dish again and talked to a different agent. He took information about date, amount, bank and bank account numbers. He said he would write a "ticket" on the problem and that I would be contacted in about three days. I asked if Could have an e-mail verification of this. He said that was not possible. No verification, no contact from Dish. I resent the amount thinking they would straighten it out and I would be credited the $88.54 as an advance. But all I have gotten is a late fee $10 charge.

      Customer Answer

      Date: 08/10/2022


      I was contacted by ******* and notified that my billing complaint had been reviewed. A further review by them showed I had made the payment in dispute. My account has been credited and the issue resolved.


    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March I signed up for Dish Satellite TV with a promotion to receive a $400 gift card for signing up. I have been chasing this incentive with many many calls to Dish customer service since signing up. They always run me around, tell me to go online to resolve this. When I go online it says I have no promotions that all have expired. **************** has multiple times asked me to call the credit card company whom sends them. Without a card number they say my problem is with Dish and they cannot help me. I keep getting told it is coming from Dish and weeks go by with no resolution. It has been 4 months they are running me around.

      Business Response

      Date: 08/08/2022

      August 6, 2022


      ************************************************
      16341 *******., #***
      ****, ** 95467
      Re:BBB Complaint #********
      8255909994928858 - 3776190
      Dear ********************:
      On July 19, 2022, we received your complaint, dated July 19, 2022, filed with the Better Business Bureau.
      You said you were promised a $400.00 gift card when you signed up for service, which you have not received yet. 
      When we spoke, I offered you a $400.00 credit in lieu of the gift card, which you accepted.
      We strive to provide excellent service and we regret that your experience was unfavorable. 
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Tuesday through Saturday 8:00 am - 4:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish made me pay for a wireless receiver in my bedroom because the installation guy couldn't run a cable through my basement. They also made me take another 2 1/2 year contract. Now when I want to cancel they make me wait on hold for an hour and a half because they don't want me to cancel. Then they hang up on me. When I make another call and get through to the cancelation people, they threaten me with fees if equipment that I already paid for isn't returned in 30 days.Needless to say Dish *****. Always raising **** and only reduce it when you threaten to leave. I think I should be reimbursed for my time. I make $42.50 an hour. I think others should know how they treat people and their customer service *****.

      Business Response

      Date: 07/25/2022

      July 22, 2022


      Mr. *************************
      P.O. Box 3
      ************ 44882
      Re:BBB Complaint #********
      8255909084095097 - 3776171
      Dear ****************:
      On July 19, 2022, we received your complaint, dated July 18, 2022, filed with the Better Business Bureau.
      You stated that our agent threatened you with unreturned equipment fees when you called in to cancel your DISH Network service. You requested that we compensate you for your time spent on the phone.
      Please be advised that the unreturned equipment disclosures are given at the time of sale, at installation, and at disconnection to help customers avoid incurring these fees. 
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F 
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    • Initial Complaint

      Date:07/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* R *** ******************************************************************** Acct# **************** RE: ******************** Billing I received a Dish **** for which I contest, fees that are being imposed for a price contract on a service that was never delivered as the last repair tech uninstalled all my equipment and I tried multiple attempts to cancel my service. The fee is listed for $230.00 for early tv fee, and a $15.00 equipment fee. I tried to get tech to take all equipment a year ago, he declined and stated all equipment was completely paid for or outdated. However since Dish mailed a box and all equipment was boxed and shipped back through **** The $230 dollar fee is unbinding and questionable in business ethics! I paid all my **** when I called to terminate my service in 2021, and the representative was unbearable in selling another dish package IF and When I decided to install another dish system. They had a package that I told her sounded good if I had another installation, but I never did for personal reason. My wife got a incurable disease diagnosis and we were not able to return to a contract service with Dish. We are just using free wifi streaming apps and such for financial reasons, I had been a loyal Dish customer since early ****. I was shocked and horrified by Dish treatment and questionable business practice in attempting to cancel my service. I returned all equipment and had paid all my bills, yet I was billed for a service that was never installed or upgraded? The visit by their repair tech was unable to fix unresolved issues in the equipment, so I had him to uninstall all of it. I called multiple times and when I finally received the shipping box, their equipment was returned promptly. The rep did not cancel my service as requested but rather paused my account though I had no working Dish equipment in service and I had paid my account in full. This charge is unethical and the behavior of the rep questionable, any customer has the right to cleanly stop service!

      Business Response

      Date: 08/08/2022

      August 4, 2022


      Mr. *************
      508 *************.
      *******, ** 63857
      Re:BBB Complaint #********
      8255909681216468 - 3776077
      Dear **********:
      On July 18, 2022, we received your complaint, dated July 17, 2022, filed with the Better Business Bureau.
      You disputed the balance associated with your DISH Network account. You said you requested to cancel your account, but it was paused instead. You also said you returned your equipment but were billed for service you never received.
      I attempted to reach you at ************** on August 3 and 4, 2022, and I left two voicemails. I also emailed you at ****************************.
      In my last message, I informed you that I reviewed your calls to us and found that, on August 17, 2021, you contacted us regarding your service. The agent with whom you spoke offered you a Preferred Customer Offer (PCO), which locks in a discounted rate for 24 months but requires a 24-month commitment. He also offered to upgrade your service, but you said you were remodeling and would do so afterward. On September 17, 2022, you agreed to pause your service for three months due to remodeling. The agent explained that your service would restore automatically after three months and that pausing service forfeits any promotional pricing on the account. Additionally, he explained that any time your service is paused does not count toward satisfying your 24-month commitment.
      Your account restored automatically on December 17, 2021, and you were billed for service from that date to January 22, 2022. Another **** generated on January 8, 2022, and you contacted us on January 10, 2022, to dispute your balance. You paused your service for six months this time, and you received credits covering all charges for service.
      You canceled your service on June 29, 2022. As you agreed to a new 24-month commitment and did not complete it, you were charged a $230.00 early termination fee.
      I advised you in my message that I waived the early termination fee as you paused your service a month after adding the **** Your remaining balance of $22.14 is valid and must be paid.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *********************
      Sr. Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, **  80210
      *********************

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Dish Network on March 24, 2022 and requested my service be discontinued immediately. The guy I talked to said ok, but it would take a couple of days before it went into effect. Couple days later I had no service. I didn't realize until later that Dish continue charging me for two month. I spoke to a Manager and tried to explain what happened. He was rude and didn't want to hear what I had to say. He just wanted me to pay for the two months I had no service. He confirmed I called on March 24th and he insisted that I said I would call back later to discontinue my service. Why would I do that? It doesn't make any sense. I have been a customer with Dish for years and years. Look at my records. I have always paid my bills with no problems. I wonder how many other people are being accused of saying something they did not and being charged for service they did not request

      Business Response

      Date: 07/25/2022

      July 22, 2022


      *********************************
      P.O. Box 450
      **********, ** 32322
      Re:BBB Complaint #********
      8255909611140010 - 3776067
      Dear ****************:
      On July 18, 2022, we received your complaint, dated July 17, 2022, filed with the Better Business Bureau.
      You stated that you called in to disconnect your DISH Network service, but it was not. You requested that we waive your account balance of $155.21.
      My attempts to contact you at ************** on June 19 and 21, 2022, were unsuccessful. I was unable to leave a message. I also emailed ****************** with a request that you contact me.
      As a courtesy, I applied a one-time credit of $155.21 to your account. Your account balance currently stands at $0.00; we apologize for any inconvenience.
      If there are further questions or concerns about this issue, please feel free to contact me at **************.
      Sincerely,


      *******************************
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.
      Hours: 8:00 am - 4:30 pm MT M-F 
      **************
      cc: ****** / ******* Better Business Bureau
      3801 **************., #*** 
      ******, ** 80210
      *********************

    DISH Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.