Business Profile

Parking Attendant

Parking Revenue Recovery Services, Inc

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Complaints

This profile includes complaints for Parking Revenue Recovery Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,389 total complaints in the last 3 years.
909 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got a 67$ Ticket after parking in parking lot for work. I just start my new job stone creek coffee and they have a lot so i parked there next to our building and still got a ticket. It was my first day i was seeing where do i even park or is it somewhere special we go. Im no falling for this trick or scam lol not like im just parked nowhere
Business Response
Date: 09/07/2022
Please give us your notice number/license plate to further look into this matter.
Initial Complaint
Date:09/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my ticket via the mobile app and I open a collection letter claiming I had overextended my stay when I had paid for two hours. This company is terrible and extremely lucrative. I have already paid the 82 dollar fee along with the parking fee.
Business Response
Date: 09/07/2022
Could you please give us your notice number/license plate so I can look further into this?
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08-20-2022 at around 4:37pm to 5:03pm in ****** **, I had parked in a spot owned by the parking revenue recovery. When I attempted to pay the service of the lot, I was unable to due to connection issues, I made multiple attempts again due to thinking it was my phones error. I was then forced to pay for valet services so my vehicle was not towed from the lot for not paying. I was charged anyway and disputed the claim. I was told since I didnt pay, I must pay them a fine even though an attempt was made multiple times to pay. I find this business practice very unprofessional, due to the reasonable attempts made explained in the dispute sent to Company. We were in the lot for an approximate 30 mins attempting to pay, this is per the paper I was sent by the Parking Service. The company then emailed me saying they will not respond unless new info is presented or until payment is received. I appreciate any help the Better Business Bureau is able to provide to my situation.In my dispute I sent the company I was off by 10 mins, an error that I am noting now. I never left the vehicle alone in the parking lot. I called the phone number at the location and attempted multiple tries via text the number given in the parking lot.
Business Response
Date: 09/07/2022
Thank you for the message and after looking into this we have provided a one time cancellation of this notice.
Initial Complaint
Date:09/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16/22 my family parked in a parking lot. There was no attendant but instead a sign stated to pay via text or QR code. Payment was remitted following the instructions provided. Upon return to my vehicle a parking violation dated 8/16/22 at 1:09 pm was on my windshield. We called the company and advised payment was made per instructions on the sign and were advised to email evidence. After the email was sent, also on 8/16/22 a response was received on 8/31/22 stating the violation is upheld and payment was remitted to the wrong company. There is only 1 L shaped lot with 3 signs, but only 1 with instructions on how to text or scan QR code for payment. These were the instructions followed for which the receipt was provided. The company is offering to reduce their fee to $40 to settle the matter. This is unacceptable as payment was made via their instructions.
Business Response
Date: 09/07/2022
This is a valid violation as you parked at 208 W *********** and you provided the receipt for ******* ******.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid for parking at the ********** in ******* on the *** app Now I got a bill from pprs saying I owe 85 bucks Lazhou002008 I emailed *** and pprs and nothing back I have prof that I paid and everything. I need them to cut this bill up and get it off my record Thanks
Business Response
Date: 09/07/2022
This notice has been cancelled per the operator's request.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/16/22 paid to park 24hrs via the ** process in lot. Returned to renew but the app did not work and kept erroring out. I tried for at least 10 min to access but could not renew parking so left the lot to park in the street. Because of the issue i was 7min late leaving the lot despite being there on time. Charged $82 fee which is more than twice a 24 hr rate. Have parked here for two years consistently with my main commuter.. sad business model, no humanity anymore.
Business Response
Date: 08/31/2022
All of our records are accessed by notice number. Since this has not been provided, I am unable to respond.
Customer Answer
Date: 09/06/2022

Complaint: 17801447

I am rejecting this response because: I provided you the picture of the entire invoice with the notice number. Here it is again: MO-007339
Sincerely,

*********************************
Business Response
Date: 09/12/2022
This consumer did not contact our office to try and resolve this notice. He has admitted he parked past his parking session. This lot also has a pay station that could have been used had he had trouble paying on the app. This notice is valid and due.
Customer Answer
Date: 09/19/2022

Complaint: 17801447

I am rejecting this response because:first of all if you checked you would see i went through your appeals process and have heard nothing after a long wait. Secondly it is unreasonable considering i tried using the service recommended but it kept failing and after 7 min decided to leave the lot. I assumed the system was the same as the pay station so didnt think of that option. Very disappointed that you cannot acknowledge your service caused my delay, not me. 7 min over after 24 hrs and you charge me 3x the 24 hr charge because your system was broken. I guess you loose my $300 a month parking from here on out. Ill walk the extra few blocks to make sure my money goes to a more reasonable business. So ashamed to have given this business so much money the last few years and be treated this way.

Sincerely,

******
Initial Complaint
Date:08/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at a lot on 8/3/22 and paid for my parking ($13) and then received a notice in the mail for failure to pay with an additional balance due of $87. I expained to the company that I drove through the first lot and crossed over to the other lot to park in which my paid ticket reflects. They only have pictures of me entering and exiting, but not where I actually parked. After 3 unanswered emails and 11 days later, they finally responded to me with a copy and pasted response and didn't actually read through the information I provided that I had in fact parked in the correct lot. It looks like I'm not the only one who has had problems with this company trying to rip people off.
Business Response
Date: 08/31/2022
All of our records are accessed by notice number and that has not been provided so we are unable to respond. In addition, there is no receipt attached. If you paid to park, where is that?
Customer Answer
Date: 09/01/2022

Complaint: 17799116

My notice number is LAZD-******. My payment ticket is attached. I contacted the dispute center to explain to them that while I did enter and exit through the entrance of ******** Street as it was an easier option from where I was coming/going, I drove across the alley/dividing street to park at the lot on Larimer which is what my ticket reflects.

Business Response
Date: 09/07/2022
According to our records this consumer parked her vehicle at one of our client's parking lot located at **** ******** St. The receipt she has provided is from another parking lot and is not valid for this parking lot. This notice is valid and due in full.
Customer Answer
Date: 09/12/2022

Complaint: 17799116

I am rejecting this response because:

I already told you that is only where I entered and exited but I drove across the lot to park on Larimer which is what my ticket reflects.
Business Response
Date: 09/21/2022
Our records indicate you were parked at our parking lot for 3:24. Th receipt you have submitted is for another parking lot. Our client was not paid for parking services rendered. The notice is valid and due.
Initial Complaint
Date:08/29/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/15/22, I parked in downtown ****** on ************. After 20 minutes trying to use both the app and the website to pay for parking, I could not get my payment accepted. I finally gave up and went to my appointment. They then requested $87 as a fee for unpaid parking. I appealed the company, and they authorized a $20 reduction. Apparently, I still owe $67 because of their of faulty online services. I am happy to pay the parking fee, but they offer no solutions and just want my money.
Business Response
Date: 08/31/2022
All of our records are retrieved by notice number. The notice number provided is not working. Please resubmit.
Customer Answer
Date: 09/03/2022

Complaint: 17793114

The notice number is LAZD-******. As mentioned, I would like this No Payment fee waived. If parking apps and equipment are not working correctly, it is unjust to fine customers. I will pay the original fee for parking.

Sincerely,

***************************
Business Response
Date: 09/12/2022
We did not receive any reports of issues with the pay app on this day. There a multiple ways to pay to park on this lot and I have attached a photo of one of the pay stations this consumer could have used if he was having trouble with one of the apps. This notice is valid and due.
Customer Answer
Date: 09/20/2022

Complaint: 17793114

I am rejecting this response because: if there are no reports of issues, please check your film records. There were 3 other parties trying to pay at the same time, and everyone was having trouble. It should not take 20 minutes to pay for parking.

Sincerely,

***************************
Business Response
Date: 09/26/2022
We have went back and found out that there was no issue paying on the app during the times you are stating. We did receive payments from other parties, so unfortunately this ticket is a valid ticket as you didn't pay. I can certainly still offer the $67 settlement fee in order to reduce the ticket fee.
Customer Answer
Date: 10/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable, because I don't want to prolong the dispute. I encourage PRRS to to provide simpler access to parking payment, especially since the system in Downtown ****** used to be much easier, and Apps were not even needed.

Sincerely,

***************************
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/3/22 I parked in a parking lot owned by Parking Revenue Recovery Services, **** I entered at 11:32am and was prompted by a sign to text to pay, but it would not work. We waited until 12am and it then worked so I paid. We exited at 7/4/22 at 12:30am. I then got a parking notice for "No payment" so I sent in all proof of paying and they came back and stated I did not pay in the 'allowed time frame' to pay- which they state is 15 minutes and I paid within 28 minutes of parking. I explained I could not pay and they told me that isn't on them. They emailed back and said they would take $62 on behalf of this issue, but I do not believe that is fair because I paid the parking fee which is good for 6 hours of parking so even if I paid in the allowed 15 minute time frame, I would have owed the same amount which was $11.15. I called to make the payment and they transferred me to someone who was in charge of my account. He asked me if I got anything resolved and I told him no, but I would be reporting them to the BBB and he said "That's fine, we didn't do anything wrong. We've been in business for a long time". I said "yes, you did because you got me for no payment and I did pay." I told him to just take the payment and he continued to taunt me and then told me "you're going to send a check in, that's what you're going to do" and hung up on me. I do not feel this parking violation was right nor was the way I've been treated while trying to handle this matter. Everything online about them points to a scam.
Business Response
Date: 08/31/2022
There are signs on this lot stating that there is no free parking at anytime. If this consumer was unable to pay to park, the operator asks that they leave the parking lot. Without a receipt showing payment at 11:35pm this would notice would be validly issued.
Customer Answer
Date: 09/01/2022

Complaint: 17767876

I am rejecting this response because: I got a notice stating "no payment" but that isn't technically correct. I did pay. I have proof of pay. Even if I paid the 28 minutes before, it still would have been the same amount I paid since parking was good for 6 hours. When I called to pay, the guy was very rude and I was hung up on and I STILL called back to pay. Nothing about this was professional or done correctly.

Sincerely,

*****************************
Initial Complaint
Date:08/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notice to pay $87 accusing me that I made violations and didnt pay parking on ************************************************* 07/30/22, I texted the number on the sign hunged at address listed above and paid $13.51.After reviewing info above and attachment, I need you to send confirmation latter that is no balance due for my record.What's really frustrating that is no one answer the phone and except you to pay some made up number for no reason, even thought parking was paid. this company has scam behavior and BBB needs to put stop to them.
Business Response
Date: 08/29/2022
We are not a scam at all actually we are a legit debt collector for the parking owners of the lots. If you could please provide me with the notice number on your violation I will be happy to look further into this for you.
Customer Answer
Date: 09/02/2022

Complaint: 17786918

I am rejecting this response because: issue has not been resolved. notice number LAZCH-022701.

Sincerely,

*************
Business Response
Date: 09/12/2022
There is no free parking at anytime on this parking lot. While this consumer has submitted a parking receipt, he did not pay to park until 67 minutes after he parked his vehicle. Each ****** has 20 minutes to get to the pay station and pay their parking fee. This notice is valid and due.
Customer Answer
Date: 09/17/2022
First name ***
Last Name ***
Customer Answer
Date: 09/22/2022

Complaint: 17786918

I am rejecting this response because:it doesnt make any sense at all to send a bill of $87, first of all I paid parking not that I didnt pay anything. 2nd of all you cant just charge people more than 5 times what the actual parking cost just for a delay.

Sincerely,

*************

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Parking Revenue Recovery Services, Inc is NOT a BBB Accredited Business.