Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to locate a working phone number to contact an agent regarding my account. The chat bot option is not able to assist me with my account questions.

  Business Response

  Date: 07/11/2025

  July 10, 2025
  
  
  
  Ms. ******* *******
  ********************
  ******************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ****************** July 9, 2025, we received your complaint, dated July ******, filed with the Better Business Bureau.
  
  You stated that you were unable to locate a phone number to speak with an agent on the phone, and the chat bot did not help with account questions.
  
  We currently do not offer a telephone contact option for customer service. Live chat with a representative is available on our website via the Contact Us button in the help center.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for monthly service with sling at a rate of $59.62/month.I was DOUBLE CHARGED May / June / July 5/4-48.98 5/8-10.64 5/8-48.98 6/4-48.98 6/8-59.62 7/4-48.98 7/8-59.62 This is insane and I want a refund immediately. Attempted to speak with " ****** " via your chat line since there is no phone number and he was RUDE, INCONSIDERATE, and SHOULD BE FIRED!You can NOT double charge individuals, that is THEFT!REFUND ME MY MONEY IMMEDIATELY.

  Business Response

  Date: 07/09/2025

  July 9, 2025
  
  
  
  Ms.******** *****
  OH 45014
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. **************** July 8, 2025, we received your complaint, dated July 8, 2025, filed with the Better Business Bureau.
  
  You stated that you signed up for service with a monthly rate of $59.62, but you are being double billed. You said that the charges occur on the fourth and the eighth of each month. You also indicated that you were not able to resolve the issue through customer service. You requested to receive a refund.
  
  The account in our system under the email address you provided was activated on December 31, 2024, and was only active for one month.
  
  I was able to locate the account with charges of $59.62 on the eighth of each month. This account was activated on March 5, 2025. This account is under your name and the email **************** Our records indicate that you closed this account on July 8, 2025, and a refund of $59.62 was processed.
  
  Additionally,I was able to locate another account with a charge of $48.98 on the fourth of each month. This account was activated on April 3, 2025. This account is under your name and the email *****************************
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until the renewal date. As an exception to this policy, I canceled the account under ********************************************************* and issued a refund totaling $171.44. Please allow five to seven business days for the refunds to be processed.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/25 I applied a $100 gift card credited to my SlingTV acct.On 6/28/25 I applied a 2nd $100 gift card credited to my SlingTV acct.On 6/30/25 I applied a 3rd $100 gift card credited to my SlingTV ******* monthly costs were $57.99 (Blue ***** + 6.00 News Extra + 6.00 Entertainment Extra). When I applied 1st $100 gift card Sling credited acct for services 6/27/25 thru 8/17/25, 52 days correctly, then when I applied my 2nd $100 gift card Sling credited by acct for services until 10/5/25 only an additional 49 days, when I applied my 3rd $100 gift card Sling credited by account until 11/22/25 which is only an additional 48 days - now SLING has shorted my credit by 7 days.After applying the 3rd gift card on 6/30th, I evaluated our usage, realized we never use the Entertainment Extra channels, so I cancelled the Entertainment Extra Pkg BUT NOW SLING WILL NOT CANCEL IT UNTIL 11/22/25 the credited thru date BUT I am asking for the package to stop TODAY on 6/30/25! Between the lack of days credited with the 2nd & 3rd card and the elimination of the Entertainment Package my paid thru date should be approximately Dec 20th. I've spent time with an agent thru chat who ignored the lack of days being credited with the 2nd & 3rd gift cards, didn't care that the Entertainment Pkg was not going to be cancelled until Nov 22nd even though I ask for it to be canceled today. He/she basically said to bad customer we do not offer phone customer service support; I will not transfer you to a supervisor, I'm stopping this chat now, good day Sling does not care that we are unfairly charging our customer!Does ********************** treat its customer's this way. I have WASTED SO MUCH for approx. 1 month service credit to which I am due BUT NOW IT IS AS MUCH AN ETHICAL ISSUE THAT THIS IS ABOUT. I am hoping that this is a failure of an individual customer support employee (who gave me no other option than to file this complaint) than it is lack of ethics of SLING TV.

  Business Response

  Date: 07/07/2025

  July 1, 2025
  
  
  
  Ms.****** ****
  ***************
  **************************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ************************ 30, 2025, we received your complaint, dated June 30, 2025, filed with the Better Business Bureau.
  
  You stated that you applied three $100.00 gift cards to your Sling TV account, but were shorted on the number of days the service was paid through. You indicated that you cancelled the Entertainment Extra package after applying the gift cards, and found that the package would not be cancelled until November 22, 2025. You said that you wanted the package to cancel immediately to extend the next payment date to around December *******. You also mentioned that you contacted customer service and were told there was nothing we could do. You maintain that is unethical and you requested to receive a billing adjustment.
  
  The transactions that you described were all processed correctly by Sling TV according to our policies set forth in the Sling TV Terms of ************************************* is a prepaid service. When the gift cards were applied to your account, they extended the next billing date forward based upon the programming active on the account at that time. The Sling TV Terms of Use state that credits or refunds are not provided for prepaid or partial months of service. If a programming change is made, those changes go into effect at the end of the current billing cycle. It is therefore, not possible to remove the Entertainment Extra package before the end of the current billing cycle.
  
  As a courtesy, I made an exception to our policy and changed the next billing date to December 20, 2025. The Entertainment Extra package will be available through this date.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Sling in October 2024 and cancelled just days after (I have my cancellation email).In December 2024, Sling billed my credit card $23.00.Then, in January through May 2025 billed $47.99 to my card each month for service that was cancelled in October 2024. I did NOT authorize these charges or ask for or use Sling.There is no way to contact this company, as the phone line for customer service is disconnected. And I couldn't get on the website chat as you need an account. Which when trying to log in told me I don't have an account or service.I contacted my credit card company and got charges stopped and disputed the charges on my account. My credit card company refunded the monthly charges from January through May 2025, but could not give me back the $23 charge from December 2025. I want my $23 back from a service not ordered or provided. Very shady.

  Business Response

  Date: 06/30/2025

  June 30, 2025
  
  
  
  Mr. Marty Peterson
  515 Fairlane Dr.
  Tillamook, OR 97141
  
  Re:          BBB
  Complaint #23527509
                  2025-06-13068
  
  Dear Mr. Peterson:
  
  On June 27, 2025, we received your complaint, dated June 27,
  2025, filed with the Better Business Bureau.
  
  You stated that you cancelled
  the service a few days after activating the account, but you found
  that you were charged from December 2024 to May 2025. You disputed
  the payments through your financial institution, and they returned the January
  through May 2025 payments. You requested a refund of $23.00 for the
  December 2024 payment.
  
  A review of the account found no
  record of a cancellation request of service. The account was closed when we
  received the disputes from your financial institution.
  
  Sling TV's no-refund policy states that
  programming fees are charged monthly in advance. No credits or refunds are
  provided for prepaid or partial months of service, and if canceled, service
  will remain active until the renewal date. As an exception to this policy, I
  canceled the service immediately and issued a $23.00 refund. Please allow five
  to seven business days for processing.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23527509, and find that this resolution is satisfactory to me. However, they state there is no record of a cancellation. I have submitted my email screenshot from 10/14/24 in which they state goodbye and offer $10 off to start up again. Just as I stated in my original complaint. I don't lie, how about Sling? Thanks for the refund. Right choice.
  
  
  
  Sincerely,
  
  
  
  Marty Peterson

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2025 I canceled my subscription to Sling TV and received a confirmation saying it was canceled. I found today, June 25, 2025 that they have been taking payments from my ********** each month and it was never truly canceled. Since there was no option I could find to call and the number online says use online chat that's what I did. I spoke with someone at lunch in the chat today and was informed that I would have to contact ****** Pay to cancel my subscription because I was paying with ****** pay. I could not understand why that would be an issue with any payment method used because you should be able to cancel anytime as advertised and why would anyone cancel a subscription using their payment method? Typically that's done thru the app that you are paying. I contacted ****** pay and the payments were in fact not completed thru them. So I contacted Sling TV again to let them know they have mistakenly referred me to ****** pay and the payment wasn't made through ****** pay but they said it was and they had no card on file. My card was on my Sling TV account under payment methods. Sling TV informed me they weren't giving me a refund even though they were charging me for services that were canceled, unwanted, and not used. When I was trying to get more understanding about saying ****** pay needed to fix this issue and asked for a number to call they said there was no number and ended the chat. 2 chats and I was unable to receive any help/solution and even today when I tried to cancel it sends a cancelation confirmation and then it shows my account is active afterwards. I deleted my card from the account and I hope that will cancel future withdrawals but it's unfair that services are not truly canceled when asked and when cancelations are rejected by them they continue to take your money and refuse to help as they should.

  Business Response

  Date: 06/30/2025

  June 27, 2025
  
  
  
  Ms. ***** ******
  **************
  *****, ** 39828
  
  Re:          BBB Complaint #********
                  *************   
  
  Dear ************************** 26, 2025, we received your complaint, dated June *******, filed with the Better Business Bureau.
  
  You stated that you canceled the service on March 16, 2025, but you have been charged since that time. When you contacted customer service by chat, you were told that you have to cancel the account through ****** Pay. You contacted ****** Pay and they said that payments were not being made through their service. You canceled the service through our system again, but found it was still active. You requested to receive refunds for any payments after March 16, 2025.
  
  Please note, payments for your account are handled by ********************* Pay. The cancellation on March 16, 2025, was not processed correctly, as it was not done through the ****** Play store. If a payment is sent to Sling through the ****** Play system, the account is activated for the next billing cycle. We recommend that you cancel the service by logging into the ****** Play store.
  
  The Sling TV Terms of Use, which you agreed to upon activation of the service, state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service. As we are not able to control payments being sent from your ****** Play account, no refund is warranted for this issue.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been a crazy experience...these people run false advertising and then are extremely rude when you call for an ussuexor chat . It's like they try and force their business down your throat...hope people stay away from this

  Business Response

  Date: 06/25/2025

  June 25, 2025
  
  
  
  Ms. Rachell Johnson
  TX 77056
  
  Re:          BBB
  Complaint #23511403
                  2025-06-12845   
  
  Dear Ms. Johnson:
  
  On June 24, 2025, we received your complaint, dated June 24,
  2025, filed with the Better Business Bureau.
  
  You stated that Sling
  TV runs false advertising and our chat agents are rude. You requested to
  receive a billing adjustment.
  
  Our records show
  that your account was set up on Sling Orange, and then switched to Sling Blue.
  The channels in each package are clearly listed on the website.
  
  The account shows
  about 30 hours of usage and used every day from activation to the day the
  complaint was filed. The Sling TV Terms of Use, which you agreed to upon
  activation of the service, states, “You understand and agree that payments are
  nonrefundable. We are not obligated, and you are not entitled and hereby waive
  any right, to any credit, refund, price adjustment or any other discount,
  compensation or recompense for any partially used or unused service.”  Therefore, no billing adjustment is warranted
  in this case.
  
  We appreciate your feedback and your concerns
  regarding our representatives will be investigated and shared internally with
  the appropriate personnel. We regret that your experience was unfavorable.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email from Sling tv stating that my card was declined for payment. Ive been a subscriber for several years and pay through ****** pay. I called ****** pay this week and they dont have a record of that subscription and cant help me. After checking my bank account, I realized that Sling had not charged me since October 2024, even though Ive been watching it since then. No customer service number that works is available and their chatbot couldnt understand what I was talking about. All I need to do is restart my Sling tv account, as I am unable to open the app at all. Thank you!

  Business Response

  Date: 06/25/2025

  June 24, 2025
  
  
  
  Ms. Debra Schreckengost
  NC 28504
  
  Re:          BBB
  Complaint #23510603
                  2025-06-12784   
  
  Dear Ms. Schreckengost:
  
  On June 24, 2025, we received your complaint, dated June 24,
  2025, filed with the Better Business Bureau.
  
  You stated that you received
  an email saying a payment attempt had been declined. You said that you pay through Amazon. You checked your bank account and found no payments to
  Sling TV since October 2024, but the service has been active. You requested that the service be restored, as you are not
  able to open the application.
  
  Our records show
  that payments have been made each month since October 2024 through Amazon Pay
  for the account under the email [email protected]. Please
  confirm with Amazon Pay the credit/debit card information being used for these
  payments.
  
  A declined payment
  attempt occurred on June 19, 2025, but a successful payment was received from
  Amazon Pay on June 24, 2025.
  
  If you are having
  trouble opening the Sling TV application or logging in to the service, please
  visit the Help Center at www.sling.com for
  assistance.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15, 2025, Fathers Day, I contacted Sling TV around 4-5: PM set up account. All evening and into the night I had difficulty getting started. I tried calling Sling but ever no I found the recording states the no is no longer used. I was sent an address to start a chat. The chat is auto recording and useless. I want a refund since I cancelled the account within 24 hrs, and deleted the account I was unhappy with the service and found out there is a subscription for ***** and I believe for ***. I decided sling was not for me and want a refund but I cannot get in touch with anyone. There is no info to req a refund.

  Business Response

  Date: 06/25/2025

  June 24, 2025
  
  
  
  Ms. Dee Davis
  TX 75227
  
  Re:          BBB
  Complaint #23507105
                  2025-06-12739   
  
  Dear Ms. Davis:
  
  On June 23, 2025, we received your complaint, dated June 23,
  2025, filed with the Better Business Bureau.
  
  You stated that you signed
  up for Sling TV, but you were unable to get the service to work. You canceled
  the service, but you could not contact a live agent to request a refund. You would like to receive a refund.
  
  Live chat with a representative is available on our
  website via the “Contact Us” button in the Help Center.
  
  Sling TV's no-refund policy states that programming
  fees are charged monthly in advance. No credits or refunds are provided for
  prepaid or partial months of service, and if canceled, service will remain
  active until the renewal date. As an exception to this policy, I canceled the
  service immediately and issued a $50.87 refund. Please allow five to seven
  business days for processing.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23507105, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Dee Davis

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to cancel my account at **********************. I entered website and followed instructions to cancel subscription. On June 2, 2025 I received an email that my subscription was canceled. My current billing cycle at the time of the cancellation ended on 6-14-25. on 6-16-25 Sling charged my credit card for the full price of the subscription that I canceled. I completed a refund form online at the Sling site and I have yet to hear from them and my online account remains active. They will charge my charge card again on July 14, 2025 if I can't get through to them. At this point my only option is to cancel the charge card associated with the account. They have no "in person" customer service.

  Business Response

  Date: 06/25/2025

  June 23, 2025
  
  
  
  Ms. Susan Luchese
  NJ 08230
  
  Re:          BBB
  Complaint #23503768
                  2025-06-12648   
  
  Dear Ms. Luchese:
  
  On June 23, 2025, we received your complaint, dated June 22,
  2025, filed with the Better Business Bureau.
  
  You stated that you canceled
  the service on June 2, 2025, but you were charged again on June 16, 2025. You said that Sling TV has no "in person"
  customer service. You requested
  to receive a refund.
  
  Our records indicate
  that the account was canceled on June 2, 2025. The account was closed at the
  end of the billing cycle, on June 14, at 2:38 pm EDT. Forty-eight minutes
  later, at 3:27 pm, payment was posted and the service was restored. The account
  was canceled again on June 22, 2025. Please note, the payment that restored the
  service was not initiated by Sling TV.
  
  Live chat with a representative is available on our
  website via the “Contact Us” button in the Help Center.
  
  Sling TV's no-refund policy states that programming
  fees are charged monthly in advance. No credits or refunds are provided for
  prepaid or partial months of service, and if canceled, service will remain
  active until the renewal date. As an exception to this policy, I canceled the
  service immediately and issued a $65.99 refund. Please allow five to seven
  business days for processing.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened an account for 45 dollars a month for the Blue Package. This was three days ago and since yesterday we can not log in or watch the STREAM at all. ALL customer service numbers, all, have been discontinued and no longer in service. Is this company a scam? I want my account closed asap. Any help would be greatly appreciated

  Business Response

  Date: 06/25/2025

  June 20, 2025
  
  
  
  Mr. Troy Rose
  1710 Cleveland Blvd.
  Caldwell, ID 83605
  
  Re:          BBB
  Complaint #23494634
                  2025-06-12552   
  
  Dear Mr. Rose:
  
  On June 20, 2025, we received your complaint, dated June 19,
  2025, filed with the Better Business Bureau.
  
  You stated that you opened an
  account with Sling Blue programming at $45.00 a month. However, after three
  days, you found that you could not access the service. You requested
  that the account be closed.
  
  Our records indicate that an attempt
  to initiate service occurred on June 13, 2025, but the service was cancelled
  before the first payment was processed. As no payment was taken, the service
  was never activated.
  
  Sincerely,
  
  
  
  David Rikkers
  Corporate Case Manager
  Executive Escalations Team
  Sling TV, L.L.C.
  
  cc:           Denver /
  Boulder Better Business Bureau
                  3801 E.
  Florida Ave., #350
                  Denver,
  CO 80210
  
                  David
  Laslo