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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,495 total complaints in the last 3 years.
  • 429 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reported to Sling multiple times that their app continually crashes -- on a good day it crashes every few minutes; on a bad day every 15 seconds. Every time I report this, they say they'll create a ticket and I should check back periodically. They've told me this for weeks -- actually months -- with no improvement. And today things got far worse: Today Sling would not load at all, despite the fact that I went through all the troubleshooting steps, have an excellent WiFi signal, am using only 1 device, and do not have this problem with anything other than Sling. Instead of addressing the problem, Sling first tried to blame me, then said all they could do was create yet another ticket and I should wait for whenever they get around to addressing it -- which based on past experience could be months ... or NEVER. Since their app will not load AT ALL I asked for a refund for the month. (They charged me a week ago.) They refused. They are willfully charging me for a service that does not work. Is that not fraud? I want a refund for their non-functioning service. An apology for all the gaslighting would be appropriate too, but I don't expect them to have that much humanity. I want a refund for their non-functioning service.

    Business Response

    Date: 08/02/2022

    July 29, 2022


    Ms. ***************************
    1645 **********., Apt. 3P
    *******, ** 60615


    Re:BBB Complaint #********
    3776680


    Dear ********************:


    On July 26, 2022, we received your complaint, dated July 25, 2022, filed with the Better Business Bureau.


    You stated that you have experienced technical issuesincluding freezing and buffering intermittentlyfor the last few months. Your efforts to resolve this with customer service were unsuccessful. You requested a refund. 


    I attempted to contact you by phone at ************** on July 26, 2022. I also sent an email to you at ************************ with a request to contact me. You replied to the email, arranging a time to call on Friday, July 29, 2022: we spoke at the arranged time.
    During our conversation, you agreed to a refund of two months of service, totaling $76.30. I also offered to look into the technical issues to see if we can pinpoint the cause. We agreed that I would contact you at a later date with the results. You accepted this resolution.


    If there are further questions or concerns about this issue, please feel free to contact me at **************.


    Sincerely,


    *************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: 8:00AM to 4:30PM MT M-F
    **************
    cc: ****** / ******* Better Business Bureau
    3801 **************., #*** 
    ******, ** 80210
    *********************


  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling TV advertises that one of their perks is the consumer can pick/or change their billing date. I contacted Sling via their website beginning Thursday 7/21. I asked to change my billing date from 7/25 to 8/3 and go thru all the proper procedures and agree to pay the prorated amount of ***** to do so. After I agree they tell me there is an internal error and until it is resolved they can not change my date. I asked to have my account noted. They tell me to try again in 5-7 business days. When I explain that my typical date is 7/25 that won't help they put a "ticket" in. But they can not do anything until the error is resolved. I try everyday until today 7/25 and go thru the whole process and same song and dance EVERY SINGLE TIME. They are STILL unable to change my date( and it is STILL ADVERTISED on their website that they offer that service) , I have talked to supervisiors, social media chat, and direct website chat. No one can make this happen.... My ticket number is - ********, I screenshot all my chat messages, and the ************ Chats

    Business Response

    Date: 07/28/2022

    July 27, 2022


    ***********************************
    1930 ************.
    Lebanon, ** 17042
    Re:BBB Complaint #********
    3776678
    Dear **********************:
    On July 26, 2022, we received your complaint, dated July 25, 2022, filed with the Better Business Bureau.
    You said that you attempted to change the due date on your account and pay a prorated $12.99, but due to a system error you were unable to.
    During our conversation on July 27, 2022, you confirmed that your due date has been changed to the third of the month; however, a $43.46 payment was collected on July 25, 2022, and this caused a $35.00 overdraft fee to be charged by your financial institution.
    I informed you that a $30.49 refund was issued on July 26, 2022. I offered to issue a one-time $35.00 credit to your account, which you accepted as a resolution.  
    If there are further questions or concerns about this issue, please feel free to contact me at **************.
    Sincerely,


    ***************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Hours: Mon-Fri 8:00 am to 4:30 pm MT
    **************
    cc: ****** / ******* Better Business Bureau
    3801 **************., #*** 
    ******, ** 80210
    *****************************

  • Initial Complaint

    Date:07/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was cancelled on-line. Then... I keep getting billed/debit card charged. I go to account on tv...says I need to activate subscription? I cant sign in? Yet SLING continues to **** account. This is a very common theme when reviewing customer complaints. Its unethical and criminal that they **** for services they do NOT provide. They make it difficult/impossible to quit. There mystery billing is systemic and criminal!!!!

    Business Response

    Date: 07/26/2022

    July 26, 2022


    Mr. *********************
    25834 ****************. 
    *********, ** 85248
    Re:BBB Complaint #********
    3776580
    Dear ****************:
    On July 25, 2022, we received your complaint, dated July 25, 2022, filed with the Better Business Bureau.
    You said that after you canceled your service, your credit card was charged without your authorization. You also indicated that the service was difficult to cancel.   
    When we spoke, I advised you that you canceled the service on the same day as the start of the next billing cycle. In your case, we charged your card around 4:00 pm ET and we received your cancellation request at 6:00 pm ET.
    I reviewed viewership history with you, and you confirmed usage. However, since the service was canceled on the billing cycle date and it was not used after July 24, 2022, I offered to refund your last payment of $35.00. You accepted this resolution. 
    To cancel a Sling TV account, please log on to the Internet with a web browser and complete the following steps: 
    Log into your account using your credentials 
    Hover over the profile silhouette (top right) and select Manage Account
    Click on Cancel Subscription and follow the prompts
    The account will automatically be set to cancel at the end of the current **** cycle
    If there are further questions or concerns about this issue, please feel free to contact me at ************.
    Sincerely,


    *****************************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Monday-Friday, 8:00 am-4:30 pm MT
    ************
    cc: ****** / ******* Better Business Bureau
    3801 **************., #*** 
    ******, ** 80210
    *********************

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial for $25/month for Sling TV. I Rarely watched it. I did not want the service but did not realize it was going to be recurring at $35/month, a ludicrous amount. I was not sent a warning that they were going to deduct from my account, I only found out by reviewing my online bank. It was posted 3 days after processing. I called Sling immediately and spoke with an agent and a supervisor who refused to give me credit. I have not used it and will not use it yet they are charging me for the entire month.This is POOR customer service and if nothing else, I wish to inform other potential customers. I signed up for HULU as well which is wonderful at only $6.99/month Thank you for your help. I desire my $35 returned and credited.

    Business Response

    Date: 07/26/2022

    July 24, 2022


    Mr. *************************
    441 **************., Apt. 1223
    *******, ** 30030
    Re:BBB Complaint #********
    3779394
    Dear ************:
    On July 22, 2022, we received your complaint, dated July 22, 2022, filed with the Better Business Bureau.
    You said that you did not use the service very often and you were charged for a second month of service. You contacted customer support requesting a refund and you were advised of the no-refund policy. You requested a refund.
    Our records indicate that the service was not used after July 16, 2022. A refund of $35.00 has been issued; please allow up to ten business days for processing.
    If there are further questions or concerns about this issue, please feel free to contact me at **************. 
    Sincerely,


    *******************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm & Sunday, 8:30 am to 7:00 pm MT 
    **************
    cc: ****** / ******* Better Business Bureau
    3801 **************., #*** 
    ******, ** 80210
    *********************

    Customer Answer

    Date: 07/26/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I must thank the BBB for coming to the rescue of fair business practice as Sling would not have offered a refund without your help.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was never subscribe to sling.com. Since January 2022 ive been charge $50.00 x 8

    Business Response

    Date: 07/26/2022

    July 26, 2022


    ***********************************
    127 ********* 
    ***********, ** 90004 
    Re:BBB Complaint #********
    3776403
    Dear ****************:
    On July 22, 2022, we received your complaint, dated July 21, 2022, filed with the Better Business Bureau.
    You stated that you did not sign up for a Sling TV account; however, you have been charged $50.00 eight different times since January 2022. You requested a refund. 
    My attempts to contact you on two separate occasions were unsuccessful. 
    I was unable to locate an account with the information you provided. Please contact me at ************** with your account information.
    Sincerely,


    *********************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    **************
    cc: ****** / ******* Better Business Bureau
    3801 **************., #*** 
    ******, ** 80210
    *********************

Sling TV L.L.C. is NOT a BBB Accredited Business.

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