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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,489 total complaints in the last 3 years.
  • 417 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 02/13/2023

    February 11, 2023



    *******************************
    4204 Citron Ct.
    ***********, ** 27358

    Re:          BBB Complaint #********
                    ************

    Dear ******************:

    On February 8, 2023, we received your correspondence, dated February 7, 2023, filed with the Better Business Bureau.

    You stated that in December 2022 you signed up to watch the World Cup, but you experienced technical issues and you were unable to use the service. You requested a refund.

    In our email correspondence, I informed you that we issued a refund of $85.60, as requested. Please allow ten business days for processing.

    We strive to provide excellent customer service and we regret that your experience was unfavorable.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *********************************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday,7:00 am-3:30 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19347233

    I am rejecting this response because:

    The reason for increasing my subscription is based solely on the fact that you have decided to add a network to my account that I did not wish for. This would be akin to you telling me that I "now have HBO but the price is now going to be higher for me to have it." I know you don't own the networks. But you do decide what networks you offer as part of your plans. You are forcing me to pay more money for something I did not ask for, nor do I want. I don't watch anything on ABC. 



    Sincerely,

    *********************

    Business Response

    Date: 02/14/2023

    February 13, 2023



    *************************
    323 *********.
    **********, ** 07075

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On February 7, 2023, we received your complaint, dated February 7, 2023, filed with the Better Business Bureau.

    You said you are disappointed with the upcoming $5.00 price increase on March 1, 2023, and you added that you have no interest in the local *** channel, which will be included in Sling Blue. You stated that you wish we offered customers the ability to remove *** from Sling Blue and eliminate the $5.00 price increase.

    As Sling TV continues to improve the quality of our streaming services, keeping prices low is a top priority. Sling TV does not own the networks you watch, rather we pay programmers for their channels, and the price of programming continues to rise. Sling Blue and Sling Orange + Sling Blue subscribers in five major markets (*******, ***********, *************,************, and *************) now have access to three major networks (***,FOX and ***** and to keep business running as usual, we need to increase the monthly cost of Sling Blue in those select markets by $5.00. The rise in price is not directly because of *** access.

    Price changes are necessary to keep up with the rising costs of programming, but we work hard to reduce the frequency of price changes for our customers. At this time, we are not able to offer customers the ability to pick which channel(s) to exclude from a respective programming package. We are deeply committed to keeping costs low and continually work with programmers to maintain a service you can rely on.

    Even with this price increase, Sling TV is still the most affordable live TV streaming platform.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *****************************

  • Initial Complaint

    Date:02/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************ain in two weeks. I tried again today and once again received error ****. I want my money back.

    Business Response

    Date: 02/10/2023

    February 9, 2023



    ***************************
    1729 **********.
    **********, ** 19808

    Re:          BBB Complaint #********
                    ************

    Dear ******************:

    On February 7, 2023, we received your correspondence, dated February 7, 2023, filed with the Better Business Bureau.

    You requested a $20.00 refund due to receiving an error message when you logged onto your account.

    After reviewing your account and our incident log, I found there was an issue around that timeframe with the error message. Due to this, I submitted the requested $20.00 refund. Please allow seven to ten business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00AM 4:30PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19337749

    I am rejecting this response because:

     

    I still feel as if I was deceived. I have not utilized this service. Please refund. Thank you!



    Sincerely,

    *******************

    Business Response

    Date: 02/09/2023

    February 8, 2023



    **********************
    69 *********.
    *********,** 17019

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On February 6, 2023, we received your complaint, dated February 6, 2023, filed with the Better Business Bureau.

    You stated that you signed up for the service with an offer to receive a free ************** Stick Lite. You attempted to use the promotional code to redeem this offer, but found the code invalid. You also stated that you never received the free DVR offered. You requested a refund of $31.80.

    My attempts to contact you by phone at ************* on February 7 and 8, 2023, were unsuccessful, but I left a voicemail on each attempt. I also sent an email to you at ********************************* with a request to contact me.

    I would like to apologize that you were provided an invalid code for the ************** Stick Lite. These codes are provided by Amazonnot Sling TV.

    The DVR service on Sling TV is cloud based. All Sling TV accounts are provided 50 hours of free DVR service. There is no physical equipment needed.

    Sling TV's no-refund policy states refunds are not provided for prepaid or partial months of service; however, I made an exception and authorized a full refund. Please allow five to seven business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: 8:00AM to 4:30PM MT M-F
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:02/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started my service with Sling TV in November 2021 and canceled Sling in January of 2022, but in October ************************************************************ email notification that my account had been restarted. By the time I caught this, it had been 4 months of charges for a total of $160.88. When I called I talked to Sling **************** Rep ***** he indicated that the authorization came from a browser, which would only be explained as within my logged-in account. When I asked when I had last logged in he said it was January 2022. I asked how that works and he got flustered, and then transferred me to his supervisor, ****. **** refused to offer any explanation, only stating that they can only offer a one-month refund. After they refund me for the one month **** agreed to, I am still owed $117.98 due to this fraudulent activity.

    Business Response

    Date: 02/10/2023

    February 10, 2023



    Mr. ***************************
    1065 ********.
    **************, ** 84062

    Re:          BBB Complaint #********
                    ************

    Dear ********************:

    On February 6, 2023, we received your complaint, dated February 4, 2023, filed with the Better Business Bureau.

    You requested a refund of $117.98 for service that you said was fraudulently restarted in October 2022. You reached out to customer service for assistance in this matter and were unable to provide a satisfactory answer to how the services were restarted. You said you were also unable to receive the refund you were seeking.

    I was unable to reach you via phone or email to discuss this matter.

    Your service was restarted on March 14, 2022, not October,via a Roku device. Since March 2022, this Roku device accessed and used your account numerous times. Due to this and our terms and conditions, I will be unable to provide any further refunds beyond what customer service already provided.

    Considering you said these services were used without your authorization, customer service immediately closed your account and removed the credit card on the account to prevent the service from being further used without your authorization.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00AM 4:30PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling added *** service without my consent billed me for over 6 months before i noticed it on my subsciption never used the service once but was billed $5 a month called sling 3 months ago to request the *** service be cancelled but was never cancelled and now sling claims no responsibilty and refuses to either credit my account or process a refund and supervisor just say its not his problem

    Business Response

    Date: 02/07/2023

    February 6, 2023



    Mr. *********************
    410 ***********************************., #***
    *************, ** 32086

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On February 3, 2023, we received your complaint, dated February 2, 2023, filed with the Better Business Bureau.

    You requested a $15.00 refund for three months of DVR Plus,as you said it was incorrectly added to your account. You stated that you previously requested it to be removed but it never was.

    While DVR Plus was not an intentional purchase, it was one of the services selected at the time of sale, and as a promotion, it was free for one month.

    You said you called in to have the **************** removed three months ago. I researched several phone numbers that you provided to me,but I was unable to find the call. Nevertheless, I provided a $15.00 refund as requested.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00AM 4:30PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-29-23 I switched my package from Orange to Orange and Blue and selected the add on sports. When I checked out it the said the amount due today was $0. The next day $70 was taken out of my checking account. There was nothing mentioned anywhere when I was checking out that you were paying in advance to switch packages. I have since switched my account back to just the orange package and deleted the sports add on. I was misled and would like the $70 refunded back to me. Thank You

    Business Response

    Date: 02/10/2023

    February 10, 2023



    *******************************
    45 Camelot Arms
    ****, ** 17406

    Re:          BBB Complaint #********
                    ************

    Dear ********************:

    On February 3, 2023, we received your complaint, dated February 2, 2023, filed with the Better Business Bureau.

    You said that when you changed programming on January 29,2023, the screens did not indicate that a payment would be processed the next day. You requested a refund of the payment from January 30, 2023, and you mentioned that you downgraded to Sling Orange after January 30, 2023.

    A review of our records shows that the screens that generated when you made your programming changes did, in fact, indicate that a payment would be processed as of the next bill. Your bills generate on the 30th of each month, except for February, which does not have 30 days. As the screens disclosed that a payment would be processed, your request for a refund is denied.

    Regarding the downgrade to Sling Orange, this will take effect as of the next bill, on February 28, 2023.

    If there are further questions or concerns about this issue,please feel free to contact me at ************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210


                    *****************************

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18961853

    I am rejecting this response because:

    I have no issues with internet service or other streaming applications. it is only Sling. As I stated in my initial complaint, I had already tried troubleshooting with another agent and it was obviously unsuccessful which was why I reached out again. This app continues to act up like playing scenes from previous episodes during another and the on going buffering. This is seriously unacceptable and your only method is troubleshooting. Do better. 
    Sincerely,

    *******************

    Business Response

    Date: 02/03/2023

    February 2, 2023



    ***********************
    6016 *****************
    ***********, ** 87114

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On February 1, 2023, we received your complaint, dated January 31, 2023, filed with the Better Business Bureau.

    You said you have been experiencing technical issues and you have been unable to use the service. You stated that when you contacted customer support requesting a refund, you were advised of the no-refund policy. You requested a refund.

    Upon review of the interaction you had on January 31, 2023,I found that the agent offered to troubleshoot the buffering issues, but you declined. You instead requested a refund, which the agent declined. This was due to the no-refund policy that is part of our terms of services, which is always available at *****************************************************************************************.

    In regards to your service buffering, Sling TV is a streaming service, so we are dependent on a carrier like an internet service provider or cell phone signal to deliver our service to you. Typically, the point of failure is either a weak connection or delivery service speed being insufficient. In either case, the issue is outside of our control; however, our customer support *** provide pointers to ensure the best possible connection taking into consideration the parameters within the home.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00AM 4:30PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

Sling TV L.L.C. is NOT a BBB Accredited Business.

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