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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,491 total complaints in the last 3 years.
  • 420 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been dealing with something for about 4 years now as a customer I've been here I'm going issues for the last 2 months. For the last 4 days I've been having severe issues with streaming and timing off on programming. I have spoke with two supervisors they said nothing can be done for me. They told me I could stream on other devices I can't. Could you please look into this for me. It's really not about the refund it's about the principal and ethics of a business and what they do, thank you. With gratitude *************************

    Business Response

    Date: 12/28/2022

    December 27, 2022



    ****************************
    49B ************.
    ************, ** 48326

    Re:          BBB Complaint #********
                    *************

    Dear ****************:

    On December 27, 2022, we received your complaint, dated December 22, 2022, filed with the Better Business Bureau.

    You said you have experienced severe technical issues the last four days and you have been unable to use the service. You also stated that before this you have had ongoing issues for the last two months. You indicated that you have contacted customer service, but they have been unable to resolve your complaint. You requested a refund.

    In our email correspondence, I advised you we issued a refund of $35.00, as requested. Please allow ten business days for processing.

    We strive to provide excellent customer service and we regret that your experience was unfavorable.

    If there are further questions or concerns about this issue, please feel free to contact me at *************.

    Sincerely,



    *********************************
    Sr.Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called Sling TV customer service on Dec 16th then spent time and efforts on the phone to "cancel" the membership before billing cycle date of Dec 20th. However, I just found out they charged my card without cancelling the service. I spoke to their customer service team then they just told me they cannot refund my card because it's one day past the billing cycle end date even though I called then cancelled on Dec 16th. This is total scam that they are just wanting to rip off customers. I need to file this complaint.

    Business Response

    Date: 12/28/2022

    December 23, 2022



    *************************
    7 *********., #**F
    ********, ** 10007

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 22, 2022, we received your correspondence, dated December **, 2022, filed with the Better Business Bureau.

    You stated that you canceled your service on December 16, 2022, via a phone call, but you were billed from December 20, 2022, through January 19, 2023. You requested a refund.

    After reviewing our call logs with the phone numbers provided, there was no record of an incoming call. Due to this, I was unable to investigate why the service was not disconnected as requested.

    When we spoke on December 23, 2022, I verified that the account was canceled as of December **,2022. I informed you that as a one-time courtesy, a total refund of $40.00 was issued. Please allow up to ten business days for processing.


    Please note, you have the ability to cancel service with Sling without calling in. The instructions are available here: *****************************************************************************************************************.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Monday Friday 8:00 AM 4:30 PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80**0

    *********************

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday 12/17/2023 I was looking for a TV service where I could watch the final of the Soccer World Cup the next morning. I purchased a $20 USD subscription to Sling TV because online advertisements said I could watch the final there. Their online TV guide also showed them airing the world cup the following morning. To my surprise Sunday morning, they showed the Westminster Dog Show instead. I canceled my subscription a day or two later and emailed them to get a refund as they did not offer the service I was paying for. Their response was that they are a prepaid service and hence can't offer a refund. I mentioned that they falsely advertised the service I was paying for and they just said that the service was not available for my location, which they should have stated before I paid. I then mentioned that even though it was a prepaid service, they still did not render the service I was paying for, to which the customer service agent said "As a customer I understand, but even if I wanted to, the system would not let us". I feel ripped off and I am filing this issue so others are aware and are more careful when dealing with this service.

    Business Response

    Date: 12/27/2022

    December 23, 2022



    ***************************
    1727 *******************************.
    ********, ** 58501

    Re:          BBB Complaint #********
                    *************

    Dear ****************:

    On December 22, 2022, we received your complaint, dated December 21, 2022, filed with the Better Business Bureau.

    You requested a refund of $20.00 for a month of service, which you paid so that you could watch the World Cup. You were unable to find the desired game you wished to see, so you canceled service the next day.

    Sling TV advertised that select FIFA World Cup matches were available on FS1, which you could view using Sling Blue. Additionally, Sling TV disclosed that local Fox matches were available in select markets, and therefore, not all customers would be able to view matches that were broadcast on local Fox stations. Furthermore, to access all soccer games, Sling TV recommended Sling Blue plus World Sports Mini, Peacock, and Paramount Plus.This information was disclosed on https://www.sling.com/programming/sports/soccer and a guide to the games were available on https://www.sling.com/whatson/sports/soccer/stream-fifa-world-cup-*****-2022.

    Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date; however, as an exception, I have issued a refund of $20.00. Please allow up to ten business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00 AM 4:30 PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I just wish advertisements were more transparent and wished they had learned that but obviously they are placing blame on me. If I had wanted *******, I would have just bought Peacock for $5 a month instead of their service. I hope people do their homework and read all the fine print and look at local channel listings and guides, which on my case we deceptive. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a one-month promotional subscription of Sling beginning on October 25th of 2022. I received the corresponding email notifying me that my account had been reactivated. I enjoyed using Sling during that month, but no longer wished to continuing using their services.On November 10th of 2022 I cancelled my Sling TV subscription and received the corresponding email confirming the cancellation.On December 1 of 2022 I was billed for a full month of Sling TV. I NEVER received any email stating that my account was reactivated.When I contacted Sling customer service about this problem, they stated that it was indeed reactivated so they could not issue a refund. They then offered to cancel it again and tell me how to reset my password. I did receive another cancellation email.It is UNACCEPTABLE to be billed after I have an email confirming cancellation. It is UNACCEPTABLE that my account can be "reactivated" without sending me a confirming email. It is UNPROFESSIONAL that they will not refund my money when notified of this mistake.That was $48.71 of MY money that would have been better spent on food.

    Business Response

    Date: 12/22/2022

    December 22, 2022



    ***************************************
    5685 Whippoorwill Rd.
    ******, ** 77303

    Re:          BBB Complaint #********
                    *************

    Dear **********************:

    On December 19, 2022, we received your correspondence, dated December 19, 2022, filed with the Better Business Bureau.

    You requested a refund of the $48.71 charged on December 1,2022. You said the service was erroneously restarted. You also expressed concern that you were not notified once the service was restarted.

    I reviewed your viewership and verified the service was not used during this billing period; therefore, I made an exception and refunded your payment. Please allow seven to ten business days for processing.

    Typically a notification goes out regarding the service being restarted and I will research why one was not received.  

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Monday Friday, 8:00AM 4:30 PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 6th 2022 I ordered TV service from sling TV LLC. I paid $45 from my **** debit card they never told me that I would have to order a fire stick through Amazon I never received the fire stick I was unable to watch TV I've waited 10 days for the device which I never received the service which I've never received I can't watch it on my TV without the fire stick I paid for this service 10 days ago and they refused to refund my money even though I have not received service they kept sending me on a wild goose chase adding stress unwanted stress into my life I've had to deal with Amazon personally for the lack of service because of sling TV and I had to deal with sling TV customer service and I still was not helped all I want is my money back times are hard and I'm already poor living in subsidized housing on a fixed income and I do not have $45 to give away they are bad for business that's just taking money from people they told me all they can do is cancel my subscription but I'm basically screwed out of $45 that is not helping me or anyone else it's not right!!

    Business Response

    Date: 12/20/2022

    December 19, 2022



    *********************
    253 **********************
    *****, ** 62002

    Re:          BBB Complaint #********
                    *************

    Dear *********************:

    On December 19, 2022, we received your correspondence, dated December 16, 2022, filed with the Better Business Bureau.

    You stated that on December 6, 2022, you signed up for Sling TV service and paid $45.00. The promotion you signed up for was for a free Amazon Fire Stick Lite. You stated that you have not received the device so you are unable to use the service. You requested a refund.

    A review of your account records reveals that the device promotion you signed up for was for an offer code to redeem an ************** Stick Lite through Amazons website. Sling TV would not send you the device,and if you are having issues with this, you will need to contact Amazon for further assistance. Additionally, Sling TV is an internet-based service and does not require you to use the devices that are provided by sign-up offers. We are unable to provide a refund as Sling TV is a prepaid service and we show that you have been successful in using Slings service on two other devices.

    If you wish to cancel your service, you may do so online at www.sling.com and log into your account portal. Service is automatically set to cancel at the end of your billing cycle once it is canceled.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Senior Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/20/2022

     
    Complaint: 18600154

    I am rejecting this response because: I did not prepay for services I can't use and I was not able to watch it on two other devices that's why I am complaining because I needed the fire stick they sent me on a wild goose chase for the device I had to pay other people to take me to the mall to go pick up the device and it wasn't there I cannot watch it on my phone or my computer poor service and seeing as I did not use it I shouldn't have to pay for it!!!! 

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a **** of America credit card dispute regarding this claimed $65.50 bill received for Sling TV on 8/4/22, but that was very 1 sided with no ability to comment.We can see that there was a trial running during this period https://tinyurl.com/bdz88963 I expect that statement to even correlate to the Sling Free $0.00 line item that was provided as proof to the **** of America dispute.Instead of being a usual trial where you can cancel before the trial is over, apparently when you cancel this trial the service is ended immediately.I then went back to my account in which there was a Promotion, but couldn't identify amount I'd possibly be billed.I absolutely still feel this was very deceptive trial practices that I was slammed with a charge despite clearly being in a trial period in August.

    Business Response

    Date: 12/16/2022

    December 15, 2022



    ***********************
    906 ***********
    ********, ** 56529

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 15, 2022, we received your correspondence, dated December 14, 2022, filed with the Better Business Bureau.

    You said you disputed the payment of $65.60 that was charged by Sling TV on August 4, 2022. You indicated that you signed up for a free trial, but it was canceled immediately instead of being canceled at the end of the free trial.

    Our records confirm that the free trial was through August 20, 2022; however, it was canceled on August 3, 2022. The service was restarted on August 4, 2022, and the regular service charge was applied to the credit card on file. The service was once again canceled on the same day.

    Sling TV's policy states that refunds are not provided for prepaid or partial months of service. Nevertheless, I made an exception and submitted a refund of $65.50. Please allow seven to ten days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the half-off promotion of Sling Blue. Their website clearly states they offer the World Cup as well as multiple third party sites state Sling Blue as an option for watching World Cup games. This is NOT the case as I was not able to access the games. Of course, I saw the fine print of the network blackouts but that is deliberately kept out of the way and not made clear during purchase. When requesting a refund I was refused, even though I had no desire to keep using the service and felt like I was manipulated into buying the service. It seems unethical to me for a business to not offer refunds on services, especially those that are digital and have no tangible product. I will not be using Sling and do not recommend their manipulative business practices.

    Business Response

    Date: 12/16/2022

    December 15, 2022



    ***************************
    5974 **********.
    ***********, ** 33143

    Re:          BBB Complaint #********
                    *************

    Dear ****************:

    On December 15, 2022, we received your complaint, dated December 14, 2022, filed with the Better Business Bureau.

    You stated that you signed up for Sling TV to watch the **** World Cup; however, you were unable to access any of the games. You requested a refund.

    Sling TV advertises that select **** World Cup matches are available on FS1, which you can view using Sling Blue. Additionally, Sling TV discloses that local Fox matches are available in select markets. As a result,not all customers will be able to view these matches. Furthermore, to access all games, Sling TV recommends Sling Blue plus World Sports Mini, Peacock, and Paramount Plus.

    Sling TV's policy states that refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date. Nevertheless, I made an exception and submitted a refund of $22.63. Please allow seven to ten business days for processing.

    Please note that I also canceled your service effective immediately.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled sling tv in January of 2022. They began charging me in May ($40 on May 4th, 2022) without my authorization. I contacted them and they cancelled charging me and were supposed to refund me. There was no refund or any more charges until October 1st 2022 when I was charged $40 again. I did not notice this until December 14th, when I found on Nov 4th and Dec 1st I had been charged $40 each time. This comes out to $160 in charges I did not approve. I contacted the company and was escalated to a supervisor who was not willing to help. He said I had activated the account. I notified him that the device that was logged onto the account had malfunctioned months ago and was no longer in usable shape. He said that since I have the account in an active status that he is able to charge me for it. They stated they do no refunds at all. I asked for their legal departments information and he refused to give me the information in writing. I emailed the company and they responded with I should call customer service. I contacted my bank and cancelled the card they charged, because in between charges I had received a new card with a new security code and they were still charging me. This inconveniences my family and myself tremendously as we do not have a card to our bank account (during holiday season when we are trying to purchase gifts) until we get a new one in and can not pay our bills as we are temporarily without a card. Do not do business with them as they will decide to charge you even after you cancel and will not remove your bank card from the account they have on file or promise to stop charging. I have not filed a lawsuit yet, based on principle I will be filing a lawsuit after the holidays if they do not refund the money they stole from me.

    Business Response

    Date: 12/16/2022

    December 16, 2022



    ******************************
    622 ******************************************.
    ******,** 85710

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 15, 2022, we received your complaint, dated December 14, 2022, filed with the Better Business Bureau.

    You stated that in January 2022 you canceled your account, but in May you noticed a $40.00 charge. At that time your streaming device malfunctioned and you informed the agent you spoke with of this, but a refund was denied. Then in December you noticed new charges, and this time you had been charged for four months. You said that you did not authorize the restart of your account on either occasion. You requested a refund.

    When we spoke on the phone I informed you that our records indicate the service was not used after the account was restarted. Therefore, a total refund of $160.00 has been issued; please allow up to ten business days for processing. I also advised you that all devices have been logged out and your credit card information removed from our system to prevent any future accidental restarts.

    If there are further questions or concerns about this issue, please feel free to contact me at *************.

    Sincerely,



    *********************************
    Sr.Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late November around Thanksgiving time this happened,What a horrible experience and SCAM like one! I subscribed to SlingTV ************* because of their ads and claims, that they will have channels showing FIFA ***** 2022, and I paid like 70$ or so, and when time came to watch with family and friends, Lo and behold we couldnt because apparently (Fine print!!), it has to be part of your local channels something something, and I canceled service that I never used not for one single whole hour! Because they advertised having it just like ******** The only difference ********** and took me a few seconds browsing **********, and I got what I am being told I were paying for!Please dont e ***** get such behavior!Its certainly a SCAM!Agent and her supervisor told me its in the fine print?! So I have to read a manifesto! A whole book to be able to learn that SOCCER FIFA games wont be live while advertised as such!! Very deceptive behavior!I want my money back! Obviously!But they declined, and I am sure they got a ton of these calls, hence the vehement resistance to refund! But I wont shut up and get robbed, because thats how it felt!I canceled but they wont refund the whole month, that they were even able to verify, I hadnt been using the service at all!!!I wont condone that behavior and I will push back against big companies scams!

    Business Response

    Date: 12/16/2022

    December 15, 2022



    ***********************************
    2214 ***********.
    ******,** 28173

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 15, 2022, we received your complaint, dated December 14, 2022, filed with the Better Business Bureau.

    You stated that in late November you signed up for Sling TV as they advertised that FIFA ***** 2022 would be available. You said you paid approximately $70.00 for service but soon found out your local channels were not available through Sling TV and you would not have access to the games you wanted. You also said you canceled your account the same day but you were denied a refund. You requested a refund due to false advertising.

    Sling TV advertises that select FIFA World Cup matches are available on FS1, which you can view using Sling Blue. Additionally, Sling TV discloses that local Fox matches are available in select markets, and therefore not all customers will be able to view matches that are broadcast on local Fox stations. You can view which World Cup matches are available here: https://www.sling.com/whatson/sports/soccer/stream-fifa-world-cup-*****-2022.

    Furthermore,to access all soccer games, Sling TV recommends Sling Blue plus World Sports Mini, Peacock, and Paramount Plus, which is referenced here: https://www.sling.com/programming/sports/soccer.

    In our email correspondence, I informed you that in the interest of customer service, I modified your cancellation request to take place immediately versus at the end of the cycle. You were advised that a payment of $32.64 was made when you signed up for service and a refund for that amount has been issued.Please allow up to ten business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *********************************
    Sr.Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *********************

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently canceled my slingtv subscription. Today I get charged for a new month of service. I immediately contact and let them know what happened thinking this would be simple refund my money and cancel service. Well no they tell me they are a prepaid service and I can't be refunded for a partial month.On the same day the money was taken out of my checking. They also immediately deactivated my account so I don't even get the month to watch.

    Business Response

    Date: 12/20/2022

    December 18, 2022



    *****************************
    29 *******************.
    *************, ** 16743

    Re:          BBB Complaint #********
                    ************************* *************

    Dear ********************:

    On December 15, 2022, we received your correspondence, dated December 14, 2022, filed with the Better Business Bureau.

    You stated that you canceled before December 13, 2022, but you were billed again that day. You contacted customer service for a refund,but you were informed of Slings no refund policy. Immediately following your contact with customer service, your services were no longer available. You requested a refund.

    My attempts to contact you on December 15 and 18, 2022, were unsuccessful and I left a voicemail on each attempt. I also sent an email to *********************** requesting that you contact me.

    A review of your account records show that your services were canceled on December 14, 2022, effective immediately. Additionally, a refund was provided on the same day for $42.40. Please allow **** business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm and Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

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