Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled sling tv,the next day,refuse to refund

  Business Response

  Date: 08/12/2022

  August 10, 2022
  
  
  
  Ms. ***************************
  120 *******************************
  **********, ** 06042
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On August 9, 2022, we received your correspondence, dated August 9, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your service the day after signing up; however, you were not provided a refund.
  
  Our records indicate that the service was not used after being established. A refund of $106.35 has been issued; please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to change my subscription on Sling.tv website four months ago and even though it was done correctly on my end, it seemed like my request didn't go through. Two months ago, because I had to leave the country in an emergency, I made sure to cancel my Sling account, again on the website. A month ago, I noticed I was charged for Sling subscription. One last time, I went on Sling dot TV, with the help of my son, who works as a System Admin and is more than qualified to navigate a website, we canceled the Sling account. Once again, to my surprise, Sling has charged me $63.79! Now that's three months of charges because their website was not responsive and buggy.When a service is acquirable by simply going to a browser and subscribing to it, it should also let you cancel it online. If the website is buggy, it is the company's responsibility to fix it or let the customers know that it's not working.Sling made no attempts to inform it's customers that their website isn't working fully. I'm sure Sling is not even aware of the problem.I spoke to one of their agents online and asked for my account to be canceled. They took care of it. I have also asked for the refund of two months of services which equals: 127.58.My account is under the email: **********************

  Business Response

  Date: 08/15/2022

  August 12, 2022
  
  
  
  ***********************
  6120 ***************, Apt. 221
  ************** 20011
  
  Re:          BBB Complaint #********
                  DISH593134105393 - ************
  
  Dear ***********************:
  
  On August 9, 2022, we received your correspondence, dated August 8, 2022, filed with the Better Business Bureau.
  
  You requested a refund, as you said that you canceled service online prior to leaving the country but it remained active. You also expressed difficulty changing programming online and you mentioned our website.
  
  Due to the service being used almost daily during the time you said you were outside the country, a refund will not be provided. Regarding the website, please visit sling.com/help for a list of any known issues. Within that link is also step-by-step directions on how to cancel service, change programming or contact customer service if you need assistance.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  M-F 8:00-4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
  *********************

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17690181
  
  I am rejecting this response because:

   

  When you stop a service from a power providing company, for example, Pepco, they will cut the power to your house. They don't wait and see if someone is using the power or not.

  The issue here, and the cases posted not only on BBB but other pages is that Sling TV's website is flawed and therefore when we tried to cancel our services, even though it seemed like our request went thorough, Sling continued to provide the service. Instead of accepting responsibility for their glitchy website, they want to blame the customers.

  Regardless of me being out of the country, which I can prove, the issue is not about how much my Sling account was used after I requested cancelation. It's that I requested the account to be canceled. Once I submitted the account to be canceled, I expect Sling to stop streaming their services, and stop charging my bank account. Sling failed to do both of those things and as such they're at fault.

  The Sling representative I spoke to, in response to this complaint, just wanted to focus on how much the account was used. He didn't want to even touch the subject of the glitchy website and Sling not cutting the service when asked to do so. It was like speaking to one of those scammers who had a script to stick to. I had to end the call because he just wanted to go back to his script instead of have a conversation. Before I handed up on the representative and his script, not sure if he slipped but he went off script one time during the call to brag about how easily he will deal with me taking this complaint to FCC and my state's attorney because he deals "with these types of complaints all day long."

  That statement was perfect because for one it showed me that this is not an isolated incident, Sling is doing this on purpose to get more money out of us when we are trying to cancel. Furthermore, it lit a fire in me, motivated me to not only get my refund but to fight this scam so other people like myself, aren't duped out of their hard earned money!

  Thanks to the Sling Representative, ************ believe, and that moment of complacency, this senior citizen will fight the good fight until Sling TV LLC stops this unethical practice.

  For those of you who have been scammed by this company, you can fight as well by going to customercomplaints dot fcc dot gov. *** can also file a complaint to your State's attorney office. Let's make sure the Sling representative who was hired to make sure we don't succeed earns his money.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service they provide is NOT provided. I am kicked out of the service all the time. The last straw is 8/7/22 when I was kicked out 12 times! This is not what I am paying for. I contacted customer support and asked them to cancel my account and issue a refund because they are not giving me what I am paying for and they are refusing under the guise of its a prepaid service! Okay! And? Im not able to use what I prepaid for! I am demanding a refund and a formal complaint be noted. I will also be leaving negative reviews EVERYWHERE.

  Business Response

  Date: 08/15/2022

  August 12, 2022
  
  
  
  Ms. ******* McFarling       
  304 ***************************************************** 28023
  
  Re:          BBB Complaint #********
  
  Dear **********************:
  
  On August 8, 2022, we received your complaint, dated August 7, 2022, filed with the Better Business Bureau.
  
  You said the service has often been unreliable and noted it was unusable on August 7, 2022, as the service dropped 12 times that day. You requested a refund of the $99.51 payment from August 2,2022.
  
  When we spoke on August 9, 2022, you stated all of your other streaming services were working fine and thus felt confident that the technical issues with Sling TV were not related to your internet service. I offered to refund the $99.51 debit/credit card payment, and you accepted this resolution. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thu, Fri,10:30 am-9:30 pm MT
  ************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:08/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3 they had me pay for 2 months in advance to get airtv for local channels I asked if that was all that was needed and turns out it wasn't and after several calls no resolve And unable to use the service I canceled and they will not refund the 2 months I paid and suggested that I dispute it with the bank and Nothing they can do meanwhile I have ***** That isn't doing me any good Worst customer service ever

  Business Response

  Date: 08/15/2022

  August 14, 2022
  
  
  
  *****************************
  1178 *****************.
  *********, ** 46143
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On August 8, 2022, we received your correspondence, dated August 7, 2022, filed with the Better Business Bureau.
  
  You said you canceled your Sling TV service but did not receive a refund for the two months of service that you paid in advance. You stated that you were misinformed about how to receive local stations with an ******* You requested a refund.
  
  My attempts to reach you by phone at ************** on August 10 and 11, 2022, were unsuccessful; however, I left two messages. I also sent an email to *********************.
  
  Sling TV's no-refund policy states, refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date.
  
  Our records show that your service is scheduled to be canceled on October 1, 2022.
  
  I made an exception and issued a refund of $82.00. Please allow up to ten business days for processing. I canceled your service immediately.
  
  We appreciate that you brought your customer service concerns to our attention and we regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************
  Sr. Corporate Case Manager 
  Executive Escalations Team
  Sling TV
  Phone Hours: Sunday Thursday, 6:30 am 3:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Sling and had them for quite some time and in the middle of the month of service, the app stops working. I call Sling and go through the resolution steps. They confirmed its a known issue with their app not working on some platforms, they are working on and they dont have a timeline on when this will be corrected. Maybe in 2 weeks I was told. They informed me they would not be issuing a refund for the time I will be without services that I paid for, even though this could take more than half of the service period to correct. I would like to be refunded for the time that I was not able to use the service I paid for due to technological issues they were having with their app

  Business Response

  Date: 08/11/2022

  August 10, 2022
  
  
  
  *****************************************
  10944 ****************.
  **************, ** 95670
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************:
  
  On August 8, 2022, we received your correspondence, dated August 6, 2022, filed with the Better Business Bureau.
  
  You said you experienced technical issues, which prevented you from using your service. You requested a refund.
  
  When we spoke, I explained that a review of your account showed that your service has been used consistently since you initially contacted us on August 7, 2022.  As your service is being used, we are unable to provide a refund.
  
  I tried to encourage you to contact us for troubleshooting if you experience any technical issues, because in reviewing your calls to us, I found that you did not allow agents to provide you with troubleshooting steps.We also recommend that you update your Sling TV app, as yours shows it is out of date. Please also ensure you update your smart TV to the latest update for best results.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday to Friday, 6:00-2:30 PM MT
   **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 08/11/2022

  When **** contacted us, he claimed he went through the calls and that the agent did not tell us this was a known issue. This is a lie, the first agent did indeed tell me it was a system issue and after I performed the troubleshooting steps. I communicated to **** that I already troubleshooted this problem multiple times with different agents including rebooting my tv in a later phone call even referenced the type of tv I had, which they had no right to store on file. He mentioned that we used service but I have only been able to watch 1 maybe 2 channels and I pay for the blue and orange package. **** told me that as long as I am able to receive one channel, that constitutes their liability to provide service. This company stole $60 of my money and only gave me one channel. **** said thats their policy. This is not resolved satisfactorily. I paid for more than 2 channels to work and both me and my husband heard the lady tell us their was a known issue their tech team was working on and even went so far as to tell us the only resolution they had was to uninstall and then reinstall and she was submitting it to them for further reviews. No one has ever called me back and actually tried to trouble shoot other than uninstall and reinstall and then to be called a lair after they steal my money and try to tell me its my fault so they dont have to pay. Its not my device I have several other apps ************** HBO **** ****** prime, etc and all perform without issue. The issue is with their app and they refuse to troubleshoot or provide a refund.
  Complaint: 17680191
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Sling TV their online login don't work, I'm having issues with their service. There's no phone # to call for support you have to log into your account for any help. I've been trying for months to contact Sling there's just no way. Need Sling to call me to address my service issues. Sling take my money every month but I'm not receiving the service they promised.

  Business Response

  Date: 08/10/2022

  August 10, 2022
  
  
  
  *****************************
  3416 ***********************  ******************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On August 4, 2022, we received your complaint, dated August 4, 2022, filed with the Better Business Bureau.
  
  You said you have been experiencing technical issues and have been unable to use your Sling TV service. You requested to be contacted by phone.
  
  During our conversation, you stated that you were using Internet Explorer as your web browser. I informed you that it was not a supported browser for Sling TV. I provided you with a list of supported devices and browsers. You also expressed concern with buffering. I informed you that buffering is related to your internet connection, and I recommended contacting your internet provider. I provided you with information on how to contact Sling TV for technical support in the future.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17669563
  
  I am rejecting this response because:
  I was given a lot of things to try, after following Sling instructions Im still unable to log into my account. The only thing I see working with sling is their auto payment every month
  Sincerely,
  
  *************************

  Business Response

  Date: 08/22/2022

  August 20, 2022
  
  
  
  ****************************
  3416 ***********************
  *******,** 38128
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On August 19, 2022, we received your rebuttal, dated August 19, 2022, filed with the Better Business Bureau.
  
  You said you rejected the response because you are still unable to log into your account.
  
  In our email correspondence, I informed you that we would need to verify the model and software versions of the devices you are attempting to use; however, you have declined to provide us with the requested information. At this time, we are unable to help you with the technical issues you are experiencing until you provide us with the requested information.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17669563
  
  I am rejecting this response because:

  For two weeks I provided screen shots / emails addressing SLING request. The last request was beyond my ability. Im over 70 years old and during my time we didnt have computers and I phones, below is her last request.

  
  Device you are using (iphone, tablet, computer, etc):
  Software version of the device you are using:
  Software version of the app you are using:
  If you are using a web browser, which web browser and what software version is it?

  
  My response:

  
  (Not sure if youre reading my response; as Ive email  to you before Ive tried to log into my account and own two iPhone, two iPad, one desk top and a laptop. Ive tried Firefox, Explorer and CHROME on each device with no luck.Software version I dont know!! I do know all browsers have been updated. I can log into SLING streaming on all my devices; none of these devices can log into my SLING account.) 

   

  Still unable to log into My Sling account on any of my devices but I may have found out why. 
  

   

  Thanks BBB for all your help!!

  Please Close.
  
  
  
  
  

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled Sling TV on 7/24/21 and have an email from them confirming this and also stating that to restart the service I had to go online, login, and choose restart service. I never did this. They have stated that on 2/28/22, I restarted the service from my Roku remote in my living room by clicking on the Sling icon. I remember doing that and realizing it was not the icon I wanted and immediately left the site. When I spoke to their representative about this, he confirmed that I never watched Sling after the accidental clicking on their icon. They have charged me $49.11 for 5 months. My fault in this is that I did not notice it on my charge ****. Sling states that they can only refund 1 month because of their system. They did refund 1 month. I feel I am entitled to a full refund as I did not restart the service in the manner that they stated on their email when I canceled in July 2021.

  Business Response

  Date: 08/09/2022

  August 8, 2022
  
  
  
  ***********************************
  6760 ************************.
  ************ 44417
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On August 4, 2022 we received your correspondence, dated August 3, 2022, filed with the Better Business Bureau.
  
  You requested a refund of five charges of $49.11, as you never watched the service after accidentally restarting it.
  
  After reviewing the billing history, we verified that you had four payments of $49.11 withdrawn between February and May 2022. You received a refund for one of those payments prior to this escalation.
  
  I offered to meet you half way and refund a second payment of $49.11. You accepted this resolution. To prevent further accidental restarts, customer service removed the credit card on file. With that being the case, you will need to provide the full credit card number to restart service.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Hours:  M-F 8:00-4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year Sling increased my monthly **** from $60 to $65. This year they have removed various channels and slowed down the speed. I have called them but they offer bo resolution. I want compensation as I am paying more than when I started with Sling $55 and getting less channels and slower speed.

  Business Response

  Date: 08/05/2022

  August 3, 2022
  
  
  
  *********************************************************************************************************** 95993
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On August 3, 2022, we received your correspondence, dated August 2, 2022, filed with the Better Business Bureau.
  
  You said your rate increased by $5.00, but the quality of service decreased. You requested a discount.
  
  This was addressed through the ********************************** Please see the enclosed response.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Hours: M-F 8:00 am-4:30 pm MT
  **************
  
  Enclosure
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently logged into my SLING account and notice a weird charge. I did a web search and found that it was some ********** channel. I never subscribed to this, never would. I dont speak Arabic. So which means, my account was hacked. I contacted SLINGs online chat to address the issue. Upon speaking (typing) with someone. I asked that that subscription be removed and asked for a refund for however long it was on my account. The individual states that they could not refund for the subscription but would prorate for the rest of the month. This is absolutely ridiculous.

  Business Response

  Date: 08/04/2022

  August 4, 2022
  
  
  
  *****************************
  1666 **********.
  **********, ** 46385
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On August 1, 2022, we received your complaint, dated July 29, 2022, filed with the Better Business Bureau.
  
  You said you were charged for an Arabic Package that you did not purchase. You stated that when you contacted customer support to request a refund, you were advised of the no-refund policy.You requested a refund.
  
  In our email correspondence, I informed you that a refund of $35.58 has been provided. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member of Sling TV over 2 years ago some time in 2021 or before and only tried them for a month or two before cancelling service on 08/17/21. Fast forward to March 13th of 2022 and my sling membership automatically restarts without my doing, consent, or knowledge. There are other people online complaining that this exact situation happened to them with Sling TV. On 07/19/22 I saw a charge on my credit card for $36.58 and realized that sling had been charging me since 03/13/2022 without my consent, and so I immediate called their customer service that same day ********, who claimed they could only refund me for the most recent month. They could not provide me with info on which device my membership had been restarted from and claimed they did not have access to that info. **************** rep ***** and Manager ***** both admitted that their system showed I had not used the service since it had mysteriously been restarted and yet refused to refund me for the months of march, april, may and june. I am shocked that Sling would not refund money that they did not earn and a service they did not provide. It is unethical for them to keep this money especially since I did not reactivate their service or use it.I would like a full refund.

  Business Response

  Date: 08/03/2022

  July 29, 2022
  
  
  
  *******************************
  343 ********.
  *******, ** 93003
  
  Re:BBB Complaint #********
  3776878
  
  Dear ******************:
  
  On July 28, 2022, we received your complaint, dated July 27, 2022, filed with the Better Business Bureau.
  
  You said you did not restart your account on March 13, 2022, and expressed disappointment since we are unsure what device was utilized to restart your account. You acknowledged that we have refunded your payment from July 13, 2022, and you requested a refund of your other payments on or after the disputed restart date.
  
  When we spoke on July 29, 2022, I explained that Sling TV is a prepaid service and payments are non-refundable. However, as an exception and in the interest of customer service, I have refunded all four disputed payments of $36.58. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am - 9:30 pm MT
  ************
  
  cc: ****** / ******* Better Business Bureau
  3801 **************., #***
  ******, ** 80210
  
  *****************************