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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,489 total complaints in the last 3 years.
  • 417 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing in a complaint against sling TV streaming service because on January 1, 2025 they drafted $69 out of my bank account without my permission. I contacted the company when I noticed this charge in my bank A man called me from sling his name was *****. I explained to him the situation. He proceeded to tell me if you have not used the service. We will be happy to refund your money. I said fine. Theres no way we used your service so you can check he put me on hold for two minutes and came back on the phone and told me that I had used the service. I said theres no way we used your service. We do not even own televisions at the moment we are in between moving, our TVs are in storage. We made sure to cancel your service three months ago. He said he could see where there was usage. We dont have to have a television to use it. He said It couldve been on a web browser. I told him yes I did sign into my sling account on a web browser to make sure my account was canceled. It took me three minutes that is the usage he is seeing I told him again no one has watched that service. No one has watched one program from that service. He hung up on me after telling me well based on that usage, which was only three minutes he cannot give me a refund . That is my money. I did not authorize them to take the money. We are not using their service nor have we use their service I use three minutes on a sling page to make sure my account was canceled properly. That is the only usage they claim they see so how are they charging me $69 for three minutes of me signing into their web browser just to check my account status that is not right

    Business Response

    Date: 01/08/2025

    January 3, 2025



    Ms. ***** *****
    *******************
    *********************

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You said that we took money out of your account without authorization. You contacted customer service for a refund, but you were denied.

    When we spoke by phone, I informed you that our records reflect your account was activated and payment was taken through your online account. I advised you that all payments are nonrefundable, according to our policy; I also found significant usage, so I will be unable to meet your request for a refund.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ***** *****

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely disappointed with Sling. They signed me up for a service I never agreed to, and Ive been unknowingly paying for an extra service I didnt authorize. When I requested a refund, they acknowledged it was added by accident but refused to issue a refund. To make matters worse, they dont even have a support phone number, making it impossible to speak to someone directly about this issue. What theyve done feels dishonest and unacceptable. I strongly caution others about this company's practices.

    Business Response

    Date: 01/08/2025

    January 7, 2025



    *** ***
    ***********************
    ********, ** 91801

    Re:          BBB Complaint #********
                    ************

    Dear *** ***:

    On January 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You stated that you were signed up for a service you did not authorize and we refused to refund you for it.

    Our records indicate that the Sling Blue package was added to your account on August ******, and removed on January 1, 2025. A refund of $50.99 was issued on January 1, 2025.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued an additional $180.00 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

    Business Response

    Date: 01/08/2025

    January 3, 2025



    Ms. ******* *********
    **************
    ******************************

    Re:          BBB Complaint #********
                    ************

    Dear ******************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You said that you were charged twice $38.63 without authorization; however, when you contacted customer service, you were advised that there are no charges on your account for that amount.

    When we spoke, I confirmed that the charges in question are not on your account. I advised you to monitor your bank account. If the payments post, we will need proof, so we can locate them and provide a resolution to your complaint. You agreed to follow up with me if necessary.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ***** *****

  • Initial Complaint

    Date:01/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22754465

    I am rejecting this response because:

    I already have an active Sling acc that is current and I use -You missed that important point

    The old acc was accidentally activated by a 4 y old kid for a short time  on a different tv we dont regularly use

    It is absurd to charge us 2x full month for a few minutes since I already pay for same service?

    It is obviously Sling  try to charge a duplicate service on the same location

    This is an abusive practice and I will complain to our Florida consumer protection-Florida Attorney General and Dispute this double charge for same service w/ my CC--also inform our senator representative

    BBB is full of similar complains regarding Sling unfair billing practices  that you resolved most by issuing  a credit as an exception

    Why you can do that for me? -is this a new form of discrimination?

    Since we are seniors are entitled to a special protection against predatory billing -as Fl legislation regulated

    I hope you pass your ego and reverse this wrong decision so we dont need to escalate it to a legal level



    Sincerely,

    ****** *****

    Business Response

    Date: 01/08/2025

    January 3, 2025



    Mr. ****** *****
    ******************
    *****, ** 33647

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You said that your daughter accidently reactivated your account and when you requested a refund, you were advised that it could not be approved. You expressed concern with paying for an account you do not plan to use.

    Sling TV's no-refund policy states programming fees are charged a month in ********** credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date. A review of your account reveals that there has been significant usage (over 4 hours) and therefore, your refund request is denied.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ***** *****

  • Initial Complaint

    Date:01/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Business Response

    Date: 01/07/2025

    January 7, 2025



    Ms. ******* *****
    PA 18643

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You stated that you signed up for our service on New Years Eve to watch the celebration shows on ***. At one point, the programming went to a corner of the screen and other programming showed full screen. You canceled the service because of this, but you were denied a refund.

    The change in programming was not initiated by Sling TV. Sling TV purchases the rights to air the channels on our service from the channel owners. Sling TV is not responsible for the content broadcast by these owners.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $24.38 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Case ******** Sling TV has been resolved to my satisfaction

    Sent from ********* ******* (**************************************)

    Business Response

    Date: 01/08/2025

    January 6, 2025



    Ms. ********* *******
    ******************
    ***********, FL 32653

    Re:          BBB Complaint #********
                    ************

    Dear ****************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.

    You said you were charged three times for service you did not receive: $17.07 on May 30, 2024, $45.52 on June 29, 2024, and $45.52 on July 29, 2024.

    When we spoke on January 6, 2025, I informed you that a review of your Sling TV account tied to email address ************************** shows different payments made on the same dates listed. You provided me with the email address ************************* and I was able to find the payments listed in your complaint.

    You said you were unable to activate that account. As an exception, I offered to apply a $108.11 credit for the two payments made recently on your active account, and you accepted this resolution.

    We regret any inconvenience you may have experienced and thank you for your business.

    Sincerely,



    ***** ********
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ****** ********

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to turn the service back on the money was taken off my card twice which caused me to go into the negative the card provider said that sling collected the money and sling told me that they never received it. This was not the first time. Actually it was the fifth time they said they didn't receive money which they did in fact collected the money

    Business Response

    Date: 01/06/2025

    January 3, 2025



    Ms. ******* ******
    ********************************************************

    Re:          BBB Complaint #********
                    *************

    Dear Ms. ***************** December 31, 2024, we received your complaint, dated December 30, 2024, filed with the Better Business Bureau.

    You said you paid for your service to be turned on and the payment was taken twice. You were told we have no record of the payment.

    When we spoke on January 3, 2025, I explained that a review of the Sling TV account linked to email ************************ indicates a $72.94 payment was attempted on December *******, twice, but both transactions show as declined. I will continue to work with you to investigate and resolve your account concerns.

    We regret any inconvenience you may have experienced.

    Sincerely,



    ***** ********
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ****** ********

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had sling tv for 6monyhs with no complaints. I tried to get on last week and it wouldn't open. I tried to access my account and it won't let me sign in. I can't talk to a human and the chat program tells me to sign into my account first. I've been trying to cancel my subscription.Please find a way for me to contact them

    Business Response

    Date: 01/03/2025

    January 2, 2025



    Mr. ***** *****
    ****************************************************************************

    Re:          BBB Complaint #********
                    *************

    Dear Mr. **************** December 30, 2024, we received your complaint, dated December 29, 2024, filed with the Better Business Bureau.

    You stated that you would like to disconnect your account.However, you have been experiencing issues logging in online and reaching customer support.

    Since submitting your complaint, I show that you have successfully disconnected your Sling TV account on your own. I apologize for any inconvenience you may have experienced during the process.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial membership for Sling near the end of September and watched 1 game that Saturday. The following Saturday the game we wanted to watch was no where to be found on Sling even though the channel was suppose to carry it but was no where to be found. I logged in to cancel the membership, which evidently didnt get finalized because its not a one click cancellation which is what the *** is requiring companies to have. It charged on my **** CC on 9/30 and again on 10/30 I had tried cancelling it but evidently it didnt really cancel, because Sling makes people click multiple buttons to actually cancel service. I would like a refund of $51 as I should have noticed the first charge and tried cancelling at that point. Thank you.

    Business Response

    Date: 01/03/2025

    January 3, 2025



    Mr. **** *****
    81990 Lost Valley Ln.
    ******, OR 97431

    Re:          BBB Complaint #********
                    *************

    Dear Mr. **************** December 30, 2024, we received your complaint, dated December 29, 2024, filed with the Better Business Bureau.

    You said that you canceled your account online before September 30, 2024, because we did not have certain sports programming. You also stated that our disconnection process violates the ************************* (***) Click to Cancel rule, stating the *** requires one-click cancellation. In addition, you disputed the September 30, 2024, payment of $51.00, and the October 30, 2024, payment of $51.00 with your bank.

    Please be aware that the *** does not require one-click cancellation. Instead, they require that cancellation be as easy as signing up.Our cancellation process does not violate the *** rule. For future reference,you can cancel your account by logging into your account, selecting Manage Account, and then clicking on Cancel Subscription and following the prompts.Also, the Click to Cancel rule has not yet gone in to effect. Our records show that you did not disconnect your account before November 1, 2024.

    I spoke with your wife, ******, on December 31, 2024, and explained how our website (*********************************************************) did not provide any misinformation about the available sports programming. I offered to refund both payments as an exception (assuming the chargeback disputes were not ruled in your favor), which she accepted on your behalf.

    I confirmed today that the chargeback disputes were not ruled in your favor, so I submitted the refund request for both payments in question. Please allow three to seven business days for processing.

    Sincerely,



    **** ******
    Corporate *********************************************************************** L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ****** ********

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started sling TV subscription on Sep 2023 and cancelled it on Oct 2023. But Sling TV kept charging me a monthly fee of $40 until Dec 2024 without my knowledge. I talked to sling TV staff via online chat, and they denied to admit that I cancelled it which will be really easy to be proven - I became completely inactive since Oct 2023 and never used this app on TV anymore.

    Business Response

    Date: 01/03/2025

    January 3, 2025



    Mr. **** Cui
    8 Heron
    ****************

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ************** December 30, 2024, we received your complaint, dated December 28, 2024, filed with the Better Business Bureau.

    You stated that you disconnected your service in October 2023, but continued to be charged $40.00 per month until December 28, 2024. You requested a refund for all charges since October 2023.

    When we spoke on January 3, 2025, I advised you that we do not have any record of a request to disconnect your account until recently. The agent you spoke with on December 28, 2024, provided you with a $40.00 refund to cover one month of service, as an exception. I advised you that we would have sent an email confirmation every month confirming your monthly payment, and it is your responsibility to monitor your bank account, so we can correct billing errors in a timely manner. You told me that you have disputed three additional $40.00 payments with your bank. I informed you that the $40.00 refund provided by customer support would be the final refund amount we can offer.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

Sling TV L.L.C. is NOT a BBB Accredited Business.

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