Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has completely stopped taking customer calls, by disconnecting ALL available avenues to speak to ANYONE in ***************** The service is experiencing major issues with their streaming content and, HAS BEEN for MONTHS now. I have personally reported these issues to Sling and absolutely NOTHING has been done AND they have taken away ANY AVENUE to follow up by disconnecting their previous phone support. This is all following their rate increase of, 5.99/Month. As soon as their rates went up by *******/yearly.

  Business Response

  Date: 01/09/2025

  January 7, 2025
  
  
  
  Ms. ***** ********
  *********
  ***********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 3, 2025, we received your complaint, dated January 3, 2025, filed with the Better Business Bureau.
  
  You said we have major content issues and this problem has been going on for months. You indicated that you reported the issue, but it has not been resolved.
  
  A review of your account reveals that you reported an audio/video issue. You were advised to relaunch your app, as this is an isolated problem.
  
  Your account reflects significant usage. We apologize for any inconvenience.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22764929
  
  I am rejecting this response because:

  THEY DID NOT ADDRESS THE LACK OF TELEPHONE COMMUNICATION FOR CUSTOMER SUPPORT.

   

  THEIR REPLY, were sorry you continue to have this problem and offers absolutely NO effort on their part to resolve either of these issues.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/21/2025

  January 18, 2025
  
  
  
  Ms. ***** ********
  ***********************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 17, 2025, we received your rebuttal, dated January 17, 2025, filed with the Better Business Bureau.
  
  You rejected our response, expressing concern regarding the lack of phone support for Sling.
  
  We have found that our website and chat support can assist and resolve most concerns or questions. We regret not meeting your expectations. 
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22764929
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

   

  DO NOT want anymore contact with this entity.

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on November 30, 2024 at 6:46 p.m. and cancelled within the free three day trial period on December 2, 2024 at 1:09 a.m. That is 30 hours of trial, far less time than three days! I contacted them online and refund was refused. When I tried to ask about the trial, etc. I received automated responses and was disconnected.

  Business Response

  Date: 01/09/2025

  January 7, 2025
  
  
  
  Mr. **** ********
  ****************
  ***********, SC 29303
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 3, 2025, we received your complaint, dated January 3, 2025, filed with the Better Business Bureau.
  
  You said that you canceled your account before the free trail ended; however, you were charged for the service anyway. When you requested a refund, you were denied. You indicated that you should be approved for a refund due to your cancellation request being completed within the required time frame.
  
  When initiating the service, customers are required to review and agree to our terms of service, which provide that Sling TV does not provide refunds for prepaid or partial months of service. Terms specific to refunds can be found at *****************************************************************************************************.
  
  A review of your account reflects that you did not contact us in time to stop your payment on November 30, 2024; however, a refund was provided on January ******.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/24 I renewed my subscription with sling through their app on my Ipad. I used my husbands **** credit card ending in 8727 and it was processed through Apply Pay. We received a confirmation for the purchase but the services were never restored through Sling. I reached out to them via chat because you can not call anyone, and was told by their *** that they have NO record of the payment. I gave them the order # and the amount, but they just kept saying they have no record of the payment and to take it up with *****. So I went back on my ***** account and cancelled the subscription and requested a refund. I received notice from ***** on 01/02/25 that my refund was denied because it is not allowed. I then chatted with Sling again and was once again told that there is no payment showing on my account. Today 01/03/25 I spoke with a ***** *** and they stated the determination is final and there is nothing more they can do. So now we are out the $64.65 paid to Sling which ***** shows being paid and we also have no service because Sling is saying they never received a payment.

  Business Response

  Date: 01/09/2025

  January 7, 2025
  
  
  
  Ms. ******** *******
  *********************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 3, 2025, we received your complaint, dated January 3, 2025, filed with the Better Business Bureau.
  
  You said that on December 31, 2024, you paid $64.65 for our service through *****. You received a payment confirmation, but your service is not working. When you contacted us by chat, you were told that no payment was received. You canceled your subscription through your iTunes account and requested a refund from *****, but they told you that one would not be provided. You requested a refund of $64.65.
  
  When we spoke yesterday, I confirmed that we received no payments from *****. I also told you that the payment confirmation is generated by ***** confirming that they received payment for the Sling TV services you selected on their app store; however, we have yet to receive any payment from ***** for your Sling TV account, so there is nothing for us to refund. I suggested that you dispute the payment with your bank, as you do not want to go back to ******
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  
  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22762478
  
  I am rejecting this response because:

  Mr. ***** was neither helpful or sympathetic to what has occurred. He spoke to me like I was a idiot, and just made me feel like he was only calling because he had to, not because he gave a ****. When discussing the situation and what occurred he kept circling the issue instead of trying to fix it. When I brought up the receipt from ***** for the subscription done on 12/30/24, he basically said that means nothing to them. It just means ***** took the money, but they have no record of receiving it. When I spoke with *****, they stated that Sling did indeed get the payment. They even tried to guide me to recover the payment in the Sling app under my account payment area, but there was no option, which they said was very odd. I have opened a ticket with *****, but they move at the pace of a slug. If I have to reach out to the bank to dispute the charge this would effect my ***** account, which up till now I never had a issue with. Sling and or Dish Network cares nothing about this situation. They did get paid, but have no desire to look into it any further. Just blame ******  It is now January 9th 2025 and this charge was made on December 31st 2024. I have not received a refund, I have no streaming service with Sling and I am no where closer to getting this issue resolved, but rest assured someone has $64.65 of my money and I am betting it is Sling! I am beyond fed up at this point. I would be open to speaking to someone else at Sling/Dish Network, but I have no desire to speak to Mr. ***** again! 

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sling TV. There was only one additional channel (e.g. Fox Business) that I requested to view. I was told by their sales representative that "I could only view this additional channel if I purchase Sling's Blue and ************** package even after inquiring about Sling's commercial (Only pay for the channels you select). Therefore, Sling TV charged me $64.87 dollars per month. In December Sling TV started charging me $71.24 for the same subscriptions without prior notification. I called to inquire about this increase in my Sling TV bill and why. They stated due to inflation. I asked to speak with a supervisor. They refused to provide one.After an extensive inquiry I found out that they have been over charging me every month and that I only needed to add this one channel. ( In order to save almost $20 a month). This organization has been scamming me from the very beginning. I want a refund.

  Business Response

  Date: 01/09/2025

  January 7, 2025
  
  
  
  Mr. ****** ******
  *********************
  *****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 3, 2025, we received your complaint, dated January 3, 2025, filed with the Better Business Bureau.
  
  You stated that when you signed up for services, you wanted to add one additional channel to your service: Fox Business. You stated that our agent told you to subscribe to the Blue and Orange packages. You also mentioned that our commercials say our customers only pay for the channels they ********* addition, your bill increased from $64.87 per month to $71.24 without notice. When you called in to inquire about this, you were told it was due to inflation. You also mentioned that you asked to speak with a supervisor, but we did not let you. You indicated that you are being overcharged, and requested a refund.
  
  When we spoke on January 6, 2025, I informed you that a review of your calls found you told our agent on July 20, 2024, that when trying to create your account, it asked you to go through ******. The agent assisted you in creating an account that would be billed directly. You then asked about the ********** channel. You were told that the package that included it would cost an additional $5.00 per month, but you chose not to add it.
  
  On July 24, 2024, you called in about overcharges. The agent you spoke with assisted in refunding a double payment. When you asked the agent for the ********************, they told you that it would cost an additional $6.00 per month. You accepted and the package with this channel was added to your account.
  
  Our commercials do state that our customers only pay for the channels they select. When signing up, potential customers select the channels they want and are then shown the packages that include them. Sling TV does not provide a la carte service.
  
  Your bill went up due to a price increase. An email notification was sent out three days before the new billing cycle with this information.
  
  A review of your billing reveals that you are not being overcharged.The packages you have are needed to provide you with the channels you want.
  
  We regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  
  
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sling subscription through *****. I canceled the subscription effective January 12, 2025. On December 31, 2024, I tried to utilize my service and was unable to. I tried to use the chat option with Sling. They told me they didn't get a payment on December 14th from *****. I verified through my bank account that the payment to ***** cleared. I spent an hour on the phone with ***** and spoke to a Manager. They verified the payment was submitted to Sling and there was nothing they could do to help. I spoke to Sling **************** Agent. She told me there was nothing she could do. I asked to speak to a Manager. She said the Manager would tell me the same thing she did. I kept telling her that was unacceptable and she continued to talk over me. I proceeded to say,,.,hey...hey. to get her to listen to me. She hung up on me. I intend to file a complaint with the ***. How can Apple and Sling put a customer in the middle like this and give no recourse to the customer? I called ********************** again and got another agent. I was told he would look into the matter. I asked if he could take my cell phone number to call me back in case we were disconnected . He gave me the same information as the other representative. The young man's name was ****. He said they didn't receive payment from *****. I asked for a Manager and I was told there wasn't one available. I asked for a name. He couldn't provide a name. I asked for the name of the person that was responsible for overseeing his department. He couldn't provide any names. He offered a refund. I wanted the service that I paid for. In addition to this complaint, I am filing a complaint with the *** and my Congressman. There needs to be a way for a customer to get assistance with these third party payments. ***** said they paid Sling the money. Sling says ***** didn't make a payment to them. I show that the money was taken out of my account. Please investigate Sling. Thank you. *** *******.

  Business Response

  Date: 01/08/2025

  January 7, 2025
  
  
  
  Ms. *** *******
  ***********************
  *******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 2, 2025, we received your complaint, dated January 2, 2025, filed with the Better Business Bureau.
  
  You said you have a subscription you purchased through *****,which was set to cancel on January 12, 2025. However, you could not access the service on December 31, 2024. When you contacted us, you were told we have no record of the latest payment and we refused to escalate the issue.
  
  When we spoke today, I informed you that a review of your account reflects the last payment we received from ***** was on November *******. Payments made through a third party have very limited visibility, and we recommend you contact them to track your payment. You confirmed that ***** had committed to issuing a refund, and you just wanted to make sure we were aware of the issue.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/2024 this stream app charged my credit card *****. I never authorized this transaction to be processed and I contacted them to resolve this and to tell them they charged my bank without my consent and I was told they will not refund my money. I told them I cancelled this subscription three months ago. I have the email from them showing thAt I cancelled this account and they still will not give me my money back

  Customer Answer

  Date: 01/08/2025

  I am filing in a complaint against sling TV streaming service because on January 1, 2025 they drafted $69 out of my bank account without my permission. I contacted the company when I noticed this charge in my bank A man called me from sling his name was *****. I explained to him the situation. He proceeded to tell me if you have not used the service. We will be happy to refund your money. I said fine. Theres no way we used your service so you can check he put me on hold for two minutes and came back on the phone and told me that I had used the service. I said theres no way we used your service. We do not even own televisions at the moment we are in between moving, our TVs are in storage. We made sure to cancel your service three months ago. He said he could see where there was usage. We dont have to have a television to use it. He said It couldve been on a web browser. I told him yes I did sign into my sling account on a web browser to make sure my account was canceled. It took me three minutes that is the usage he is seeing I told him again no one has watched that service. No one has watched one program from that service. He hung up on me after telling me well based on that usage, which was only three minutes he cannot give me a refund . That is my money. I did not authorize them to take the money. We are not using their service nor have we use their service I use three minutes on a sling page to make sure my account was canceled properly. That is the only usage they claim they see so how are they charging me $69 for three minutes of me signing into their web browser just to check my account status that is not right

  Business Response

  Date: 01/08/2025

  January 3, 2025
  
  
  
  Ms. ***** *****
  *******************
  *********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.
  
  You said that we took money out of your account without authorization. You contacted customer service for a refund, but you were denied.
  
  When we spoke by phone, I informed you that our records reflect your account was activated and payment was taken through your online account. I advised you that all payments are nonrefundable, according to our policy; I also found significant usage, so I will be unable to meet your request for a refund.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with Sling. They signed me up for a service I never agreed to, and Ive been unknowingly paying for an extra service I didnt authorize. When I requested a refund, they acknowledged it was added by accident but refused to issue a refund. To make matters worse, they dont even have a support phone number, making it impossible to speak to someone directly about this issue. What theyve done feels dishonest and unacceptable. I strongly caution others about this company's practices.

  Business Response

  Date: 01/08/2025

  January 7, 2025
  
  
  
  *** ***
  ***********************
  ********, ** 91801
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *** ***:
  
  On January 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.
  
  You stated that you were signed up for a service you did not authorize and we refused to refund you for it.
  
  Our records indicate that the Sling Blue package was added to your account on August ******, and removed on January 1, 2025. A refund of $50.99 was issued on January 1, 2025.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued an additional $180.00 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Sling Tv account. I upgraded and was charged for the prorated amount for January. I was told I was only charged $8.65 and another charge of $12.11. Unfortunately, I was charged 8.65 and two other charges of $38.63. I spoke with a sling tv *** but they kept denying they charged me those excess charges. Ive contacted my card company and the charges are in dispute.

  Business Response

  Date: 01/08/2025

  January 3, 2025
  
  
  
  Ms. ******* *********
  **************
  ******************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.
  
  You said that you were charged twice $38.63 without authorization; however, when you contacted customer service, you were advised that there are no charges on your account for that amount.
  
  When we spoke, I confirmed that the charges in question are not on your account. I advised you to monitor your bank account. If the payments post, we will need proof, so we can locate them and provide a resolution to your complaint. You agreed to follow up with me if necessary.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for new year eve we were watching another tv in the house than regular one -accidentally my 4 y old kid pressed remote buttons and restarted an old disabled sling acc on my name -We already have a active sling for many yeas on my wife name (*********************************************)--I immediately canceled the subscription in a few hours when I received credit card charge message but customer service charged us $58.35 -chat with customer service (attached)did not resolved the refund request -lying about some policy- see date and time of the restart and cancelation from attached emails -We cannot be charged two fees for same service for same house--I submitted a complain to *** and state regulator-Florida attorney general and consumer protection--maybe they will stop the abusive practice

  Business Response

  Date: 01/08/2025

  January 3, 2025
  
  
  
  Mr. ****** *****
  ******************
  *****, ** 33647
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.
  
  You said that your daughter accidently reactivated your account and when you requested a refund, you were advised that it could not be approved. You expressed concern with paying for an account you do not plan to use.
  
  Sling TV's no-refund policy states programming fees are charged a month in ********** credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date. A review of your account reveals that there has been significant usage (over 4 hours) and therefore, your refund request is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ***** *****

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22754465
  
  I am rejecting this response because:

  I already have an active Sling acc that is current and I use -You missed that important point

  The old acc was accidentally activated by a 4 y old kid for a short time  on a different tv we dont regularly use

  It is absurd to charge us 2x full month for a few minutes since I already pay for same service?

  It is obviously Sling  try to charge a duplicate service on the same location

  This is an abusive practice and I will complain to our Florida consumer protection-Florida Attorney General and Dispute this double charge for same service w/ my CC--also inform our senator representative

  BBB is full of similar complains regarding Sling unfair billing practices  that you resolved most by issuing  a credit as an exception

  Why you can do that for me? -is this a new form of discrimination?

  Since we are seniors are entitled to a special protection against predatory billing -as Fl legislation regulated

  I hope you pass your ego and reverse this wrong decision so we dont need to escalate it to a legal level

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the app on 12/31/24 because it advertised as abc being available on its package to watch the ball drop. I put abc on at 6 to watch the preparties then at 8 when the ball is supposed to start it puts it into the corner of the screen and plays another show. Went online to chat to get help over 30 mins and still at a hr long wait I canceled my subscription with the bot on the chat on 12/31/24 since I couldnt watch the *** festivities as it advertised and had to purchase another streaming service. I messaged them the next day and requested a refund since it did t provide what was advertised and I couldnt use it for what was needed. They denied any part of a refund even though they didnt hold their end of the service by providing the *** show as advertised. It also never canceled my subscription during the chat on 12/31/24 and I had to do it again on 1/1/25

  Business Response

  Date: 01/07/2025

  January 7, 2025
  
  
  
  Ms. ******* *****
  PA 18643
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 2, 2025, we received your complaint, dated January 1, 2025, filed with the Better Business Bureau.
  
  You stated that you signed up for our service on New Years Eve to watch the celebration shows on ***. At one point, the programming went to a corner of the screen and other programming showed full screen. You canceled the service because of this, but you were denied a refund.
  
  The change in programming was not initiated by Sling TV. Sling TV purchases the rights to air the channels on our service from the channel owners. Sling TV is not responsible for the content broadcast by these owners.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $24.38 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****