We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Empower Retirement has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tanner M

      Date: 11/07/2022

      Tanner M

      Date: 11/07/2022

      If I could give them zero stars I would. I have set up three separate appointments to do a rollover out of the Empower retirement account and have not been called all three times. I have spent at least an hour on hold and get bounced around to various representatives, most of whom seem to be not based in *****************. This is a horrible company, and I would not recommend any employer to do any work with them.

      Empower Retirement

      Date: 11/09/2022

      We are sorry to hear about the issues encountered with requesting a rollover. We have forwarded your concerns to our Retirement *************** and requested that a representative contact you directly to assist. Thank you for bringing your concerns to our attention.

    • Henry G

      Date: 11/01/2022

      Henry G

      Date: 11/01/2022

      Why do companies do business with this particular company? **************** is awful. They switch you from one person to another, and no one can explain why or what they are doing. It has two kinds of accounts - "premium" and "broker." If anyone can explain the difference between the two they are a genius. What happens is each time you want to do something, an advisor will tell you you can only do that with the other account. The place is a mess. I'm ready to take my money out and park it with someone who knows what they are doing.

      Empower Retirement

      Date: 11/11/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Tammy J

      Date: 10/31/2022

      Tammy J

      Date: 10/31/2022

      I was trying to rollover a 403 B that was closing into my 401k. After 8 calls ,the team at Empower was not able to make that happen. The money ended up leaving my account without my knowledge and being transferred to a default company. I had to call Empower to find out where $25,000 went. Empower will no longer have my business. Something that should have been simple was not.

      Empower Retirement

      Date: 11/03/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Robert S

      Date: 10/28/2022

      Robert S

      Date: 10/28/2022

      I called them regarding Roll Over. They connected to different reps ********* then there was a an American guy who was rude, he was trying to mimic my english accent.

      Empower Retirement

      Date: 10/30/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Melissa S.

      Date: 10/27/2022

      Melissa S.

      Date: 10/27/2022

      I requested a hardship withdrawal due to hurricane *** on October 7th its now October 27th, past the turn around time. It just says still in review, I called several times and spent 50 minutes on hold and transferred 3xs just to be told we are waiting for a response from your employer. Why isnt the app showing progress on whats needed? Why does it seem like nobody knows whats going on? When I called on Oct 24th they couldve just said that and I couldve contacted my employer, to advise them some mystery approval is now needed although they just sent empower a letter! Why cant you send an email to let your customers know where they stand past the turnaround time. The worst empathic statement that they keep saying I Understand , you dont understand because you didnt lose your source of income and youre not doing a great job advocating for your clientele. When I called on Oct 21st, I requested for someone to call me which is a 48 hr turnaround time , no has yet called me.

      Empower Retirement

      Date: 10/30/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Jesse W

      Date: 10/27/2022

      Jesse W

      Date: 10/27/2022

      LOUSY company! Extremely difficult to get your money out of these people. One excuse after another so they can delay the withdrawal. To add insult to injury, they got me for $115 "Administrative Fee" to send me my own money (when they finally did) on top of all the management fees they collected along the way. If you're the boss and thinking of using this company for your employees money, please do a little more research and find ANYONE else.

      Empower Retirement

      Date: 10/30/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Bik J

      Date: 10/24/2022

      Bik J

      Date: 10/24/2022

      They want to access my credit score. I dont know these b**** being a service holder to my money what is the relevance of my credit score. They already have all the information including my ssn dob address and my employers as well.

      Empower Retirement

      Date: 10/26/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Christopher R

      Date: 10/15/2022

      Christopher R

      Date: 10/15/2022

      Called to have my account registered and was told was told that the address did not match what they had on file. Mind you I am reading the address off the piece of mail that they sent to me from the address that they had on file to my house and and was proceeding to tell me that was the wrong address . Then after Confirming my identity and SSN They refused to look my account up with the account number that they mailed to me to the address they had on file. If it wasn't for the company match I would stop all contributions I will be advocating at work to have our accounts moved somewhere else. And to top it all off all off they wouldn't even let me hire an adviser through them to help maximize the benefits of benefits of my retirement account. What a freaking joke a freaking joke messing with people's futures like that Period

      Empower Retirement

      Date: 10/17/2022

      Hello. We apologize for the issues you have encountered. Unfortunately, we are unable to assist with resolving the issue as we cannot locate an account using the information provided. If you require additional assistance, please contact our ********************* Thank you.

    • Jerami D

      Date: 10/14/2022

      Jerami D

      Date: 10/14/2022

      Thieving b******* will not allow me to withdraw my funds.

      Empower Retirement

      Date: 10/17/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Emily A

      Date: 10/13/2022

      Emily A

      Date: 10/13/2022

      Was forced to use Empower through my previous company. This company is a mess, their customer service is terrible and the app and the website dont work 75% of the time. Their customer service representatives misguided me and provided incorrect information several times. When I was finally able to get a hold of someone, she spent 10 minutes asking me about my last name, ethnicity, hair and eye color- completely unprofessional and obviously not what I was calling for. They held my money for a week without notifying me I needed to make a change to my account with them. Use fidelity, dont waste your time with Empower. Would rate 0 stars if I could.

      Empower Retirement

      Date: 10/17/2022

      Thank you for reaching out. We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    Empower Retirement is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.