Complaints

This profile includes complaints for SambaSafety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SambaSafety

  5445 Dtc Pkwy Ste 950 Greenwood Village, CO 80111

• 

  SambaSafety

  11040 White Rock Rd Ste 200 Rancho Cordova, CA 95670

• 

  SambaSafety

  2860 Gold Tailings Ct Rancho Cordova, CA 95670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samba safety holding is not conducting a proper MVR if keep stopping me grounding **** platform. All my info in correct and my license is great

  Business Response

  Date: 06/24/2025

  Hello,

  During our investigation, we used the most recent MVR ordered by Uber to thoroughly research your dispute. We validated the information in your MVR provided to Uber on 05/08/2025 by analyzing the data we received from Georgia and can confirm we did NOT find any discrepancies between the state-reported data and your MVR, confirming that the MVR aligns with the state data and is accurate.

  We want to clarify SambaSafety’s role in relation to our customers, including Uber. Samba does not have the ability to initiate or order a new Motor Vehicle Record (MVR) on behalf of Uber or any other customer. If Uber has advised you to “dispute” the MVR, please note that this is a misunderstanding. Disputing an MVR is intended to challenge the accuracy of the information on the record, not to request an updated version.
  
  The correct next step is for Uber to submit a new MVR order directly to SambaSafety. Once the updated record is received, any recent changes will be reflected, allowing Uber to reassess your driving eligibility on their platform.
  
  To help you get your issue resolved quickly, please follow the steps below to re-upload your driver’s license:
  
  Step 1: Log in to Your Uber Account
  1. Go to https://help.uber.com/driving-and-delivering.
  2. Click the “LOG IN” button in the top right corner.
  3. Sign in using your Uber account credentials to access full support options.
  
  Note: You must be logged in to your account to submit a support request or access personalized help.
  
  
  Step 2: Re-Upload Your Driver’s License
  · Once logged in, go to the section where you can manage your documents.
  · Re-upload a clear and valid photo of your driver’s license.
  
  Important: Re-uploading your license automatically creates a new internal case with Uber.
  
  Step 3: Wait for the MVR Review
  · Once the case is created, Uber will initiate a new Motor Vehicle Record (MVR) check.
  · This process can take up to 7 days, as Uber only processes MVRs once per week.

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23498596, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rahmel Jones

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was flagged as ineligible by **** because ***************(Sambasafety) background check listed my license status as Surrendered. This happened because I moved to ******* and, as required by law, surrendered my previous out-of-state license when I got a valid Florida license.I later realized I had forgotten to upload my Florida license initially, so I submitted it through the *************** online dispute portal along with an explanation. That was several days ago. I have received no response. I have attempted to solve this directly with **** but I keep getting AI generated messages back that are not addressing the issue. I currently have a valid and active Florida driver's license, and I have submitted clear documentation proving this. The surrendered status is misleading and incomplete without showing my current valid license. I rely on this work for income, while in grad school, and the 30-day wait period for a simple fix is unnecessary and unreasonable.I am requesting an immediate human review of my dispute, proper correction of the record, and updated communication sent to **** so I can resume work.

  Business Response

  Date: 06/24/2025

  Dear Mr. Whitehead,

  We are still investigating the dispute you submitted on 6/18/2025 and have 30 days to respond pursuant to the Fair Credit Reporting Act. 

  We want to clarify SambaSafety’s role in relation to our customers, including Uber. Samba does not have the ability to initiate or order a new Motor Vehicle Record (MVR) on behalf of Uber or any other customer. If Uber has advised you to “dispute” the MVR, please note that this is a misunderstanding. Disputing an MVR is intended to challenge the accuracy of the information on the record, not to request an updated version.
  
  The correct next step is for Uber to submit a new MVR order directly to SambaSafety. Once the updated record is received, any recent changes will be reflected, allowing Uber to reassess your driving eligibility on their platform.
  
  To help you get your issue resolved quickly, please follow the steps below to re-upload your driver’s license:
  
  Step 1: Log in to Your Uber Account
  1. Go to https://help.uber.com/driving-and-delivering.
  2. Click the “LOG IN” button in the top right corner.
  3. Sign in using your Uber account credentials to access full support options.
  
  Note: You must be logged in to your account to submit a support request or access personalized help.
  
  
  Step 2: Re-Upload Your Driver’s License
  · Once logged in, go to the section where you can manage your documents.
  · Re-upload a clear and valid photo of your driver’s license.
  
  Important: Re-uploading your license automatically creates a new internal case with Uber.
  
  Step 3: Wait for the MVR Review
  · Once the case is created, Uber will initiate a new Motor Vehicle Record (MVR) check.
  · This process can take up to 7 days, as Uber only processes MVRs once per week.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samba Safety was used by **** to provide a background report on me and pulled the wrong Driving Vehicle Report from the wrong state, which is *******, when I've since moved to ********. The license information they provided **** is incorrect and now I am suffering damages to my income and unable to work due to this error and unable to access the **** ride sharing platform. From my research, this continues to be a recurring problem with Samba Safety and should be corrected because many citizens are being impacted negatively financially as a result of this constant error. Drivers should be asked to provide most recent driving record information before the background check is done to ensure ACCURACY. I am asking that this situation concerning my records be escalated so that I can get back to work and earning a living wage. As a teacher, ride sharing is my only source of income during the summer months and this is creating a serious hardship for me and my family.

  Business Response

  Date: 06/13/2025

  Hello Kaparah, we have received your dispute through our direct website. Under the Fair Credit Reporting Act, we have 30 days to research and respond to your complaint. We are looking into it and will respond within the alloted time frame. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  samba has inaccurately reported to **** that i do not havee a drivers license which has affected me making a living i have sent my id multiple times and they are refusing to fix this i have a valid license i cannot get them on the phone or get to to respond via email there is absolutely no way to contact them other than filling out a form which i have done multiple times and sent my valid drivers license yet they still have not fixed

  Business Response

  Date: 06/13/2025

  Hi *****, we've received your disputes through our direct website. Pursuant to the Fair Credit Reporting Act, we have 30 days to look into and investigate your dispute. We will get back to you within the alloted time period. Thank you!

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is ******. First and foremost, I understand everyone and I know its tough. On Apr. 28 Ive gotten 3 tickets that I knew would be thrown out. Unfortunately, it was shown at that moment to Samba safety report. Due to me having to wait for my court date, my hands were tied of showing that it would be cleared of my record. Fast forward to when it was finally thrown out, in other words withdrawn removed from my DMV record. Let me tell you, I have probably called ***** Lyft etc..so many times its unbelievable, Samba decided to reject my dispute and all proof of my record being cleared. **** them selves even had to sent to them and I guess felt bad. I am being honest when I said this affected me tremendously! In more ways than you could imagine. I Have shown Samba my official DMV record, I have shown Samba my Court papers. Ive even shown other documents that I shared with them. At first, I thought that their system is old and it didnt update my record for them but by now I believe its intentional as hard as it is to believe. Ive reached out more than you could imagine with nothing more but the same reply back. I even called Penndot to tell them that this third party keeps saying I have the violations on my record still. And thier reply each time was YOUR RECORD IS CLEAR and has been clear since 6/2/2025. All of this hurt me, my family, my responsibilities and more. I dont understand how this corporation are allowed to do this and why their isnt some sort of civil lawsuit happening yet??I am literally not working right now because of simply Samba no wanting to looking or ignoring my updated record. Thier is no way that they did not see my new record. It sad and I relate to everyone in here thats been effected..all I can say is good luck and keep pushing I guess.

  Business Response

  Date: 06/13/2025

  Dear, Mr. *********** during our investigation, we used the most recent *** ordered by **** to thoroughly research your dispute. We validated the information in your *** provided to **** on 05/09/2025 by analyzing the data we received from ************ and can confirm we did NOT find any discrepancies between the state-reported data and your ***, confirming that the *** aligns with the state data and is accurate. If you believe the information on your *** has been updated, please request to have your employer order another *** through ********************* as we cannot initiate an *** pull without a request. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23447049
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 06/18/2025

  I have explained multiple times to you that **** ran my MVR on that day (5/9/2025) not knowing that I had to complete going to court and having both of my tickets thrown out before continuing with the dispute! Thats why youll see the proof of the court date I was waiting on, in the attached documents at that time. I found out after that I need to have it all completed and make sure the *** cleared my account before disputing again. On 6/2/2025 is when everything cleared as I stated. I have messaged **** several times that it cleared in 6/2/2025 and that I didnt want it rerunned before than! Now they are say they ran it twice already and that it in Sambas hand now! Their no reason for You and **** to throw people back and forth like this and have to wait days in between for you guys to just send a automatic message after putting all this work in just to show YOU BOTH that my record is clear. I didnt deserve any of this! Even Checkr approved my for another app why? Because my MVR is clear! **** has been saying every single time that Samba see the update and I constantly keep getting the same exact message saying your employer needs to send it again both of you are pointing fingers and ALL of my proof is sitting in your email. You have my OFFICIAL MVR, court documents, and court withdrawals form with signatures on it!  And STILL you put no effort into emailing me other than copy and pasting the same thing over and over again. SambaSafety is fully aware of what I explain to them and **** and you consistently ignored my proof! Whether you say your following law or guidelines, the information that was provided to you was not correct and was corrected which means I should not have to go through any of this!

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working with my employer and ***** has been so frustrating and unprofessional. I recieved the original background report that came back with an issue for a plate that needed to be surrendered after selling my car months prior. The state confirmed that the car was registered by someone else months ago and cleared my record minutes after I surrendered the plate. The *** confirmed my record was now clear and told me I was permitted to drive right away. I spoke to my employer about it and they filed a dispute instead of requesting a new background check. After speaking to many **** we finally got someone to do it properly. Because my employer messed up initially setting the timeline back, I reached out to ***** to see if they could confirm that they recieved the request for rerun of the background check. This request does not produce a ticket number on my employers end. It's been about 5 days and I have yet to recieve an email confirming they got the request. According to my employer, ***** has 5 days to do a background check for their drivers, as its not a dispute so the 30 days doesn't apply. My employer confirmed that they were waiting for Samba and it's beyond their control at that ******** record was just checked by Checkr and it came back clean. I'm hoping I can get someone to look into this as I'm losing money. I need confirmation and a timeline from Samba. I had to return my rental because I wasn't sure how long it would take. I filled out a form on their site days ago(AFTER the rerun request was sent in) and I have yet to recieve a response, only recieving an email confirmation. My employer is saying to keep reaching out to Samba and they should respond but I'm getting nothing. Can someone please get back to me about the status of the new background check request? According to my employer it was sent in May 30, 2025 around 1:30pm, so it should be completed today. Why is no one responding to forms?

  Business Response

  Date: 06/10/2025

  Hello, pursuant to the Fair Credit Reporting Act, we have thirty (30) days to respond to any submitted dispute. During our investigation, we used the most recent *** ordered by **** to thoroughly research your dispute. We validated the information in your *** provided to **** on 05/21/2025 by analyzing the data we received from ********** and can confirm we did NOT find any discrepancies between the state-reported data and your ***, confirming that the *** aligns with the state data and is accurate.
  
  Key points to consider:
  Initiating a dispute does not result in a re-run of your ***.
  If you have changed states, acquired a new drivers license number, or if the *** information is outdated, contact your employer or insurance company to request a re-run through *********************

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner operator. I was late in getting my DOT physical during my off time, & my license was not valid during that timeframe I did not know that. I did not receive any violations during that time as my truck has been parked & I wasnt driving.Only about 30 days went by when I realized I needed to do my biannual DOT physical. I went down & did my physical.I went to the *** and renewed my commercial license because it was getting ready to expire. My license is valid. I could literally Put my truck back on the road today. I am licensed. So obviously while my truck is parked I have a little bit of downtime & decided I wanted to **** in my spare time until the company SambaSafety sent a report to **** telling them that my license was suspended. My license is not suspended. I can literally go to the police station right now & have the police verify that. So then I decided to get a job w ********** driving for them until the loads come back, & now ********** is using Samba safety as well . My motor vehicle record needs to be re-ran because what they are reporting is inaccurate. It is preventing me from obtaining employment to feed my family. It is so ridiculous at this point that I can literally go get in my own semi truck and drive ****** pound truck down the road with 0 problems But I cant drive ***** Which is completely crazy. & now I cant deliver groceries to ********** as well. This makes 0 sense. I cant get a hold of anybody at Samba Safety. This is a shady company. If you cant speak with a person that is negatively affecting your employment then what they have to say about it shouldnt be valid. I have a right to get this fixed immediately. & if there is a class action lawsuit, I will join it. Because this is outrageous. Somebody needs to call the person in charge of this company. In the meanwhile, Im gonna go sign up for welfare because according to Samba Saftey, Im not allowed to drive. But according to every police jurisdiction in this country, I am

  Business Response

  Date: 05/30/2025

  Mr. ******* please submit a dispute through ********************* so our team of dedicated compliance employees can research into your issue and provide you with a response. Please be aware that ********************* does not play a role in hiring or approval decisions. The company you applied to independently determines the records considered for employment based on its specific requirements.  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23377134
  
  I am rejecting this response because:
  I have already submitted a dispute through that website. This has been an issue since November 2024. I will re-submit a dispute again
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/10/2025

  Thank you, ******. We will keep an eye out for your dispute. 

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/02/2023 Samba safety send my background report for the all companies that I need drive, and I cant work any apps cause my background show Operate out of class. Ok, but I drove scooter out of class, not cars, my driver license is E category, in ** upstate I can drive any rideshare in this category. So, pls samba need to be more specific when send my background. **** and ******** blocked my account.

  Business Response

  Date: 04/29/2025

  Dear Mr. ******** we received your dispute on 4/28/2025 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258447
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samba Safety messed up my driver's record check which is causing me issues driving for ****. The report sent to me has the wrong first name, wrong last name, wrong date of birth and lists driving violations in a ************** that I have never lived in and has thw wrong mailing address. This company is a joke!!

  Business Response

  Date: 04/29/2025

  Hi ****, we've received your dispute on 4/23/2025 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23242592
  
  I am rejecting this response because: This is only the middle step of the process.  I need to wait until the business (Samba Search) submits a full and formal response before I can accurately accept or reject it.  I look forward to the formal response.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/16/2025

  We understand your concern regarding the report you received, and we sincerely apologize for the confusionespecially as it appears the report may not have been intended for you. Protecting your privacy and delivering accurate information is among our top priorities. We recommend contacting **** to inform them of this.
  
  After reviewing our records, we can confirm that we did not receive an order from **** associated with your Florida information until 4/25/2025. Additionally, we have not received an order from **** associated with your Texas information since 5/12/2024.
  
  Dispute Resolution:
  
  During our investigation, we used the most recent *** ordered by **** to thoroughly research your dispute. We validated the information in your *** provided to **** on 04/25/2025 by analyzing the data we received from ******* and can confirm we did NOT find any discrepancies between the state-reported data and your ***, confirming that the *** aligns with the state data and is accurate.
  
  Key points to consider:
  Initiating a dispute does not result in a re-run of your ***.
  If you have changed states, acquired a new drivers license number, or if the *** information is outdated, contact your employer or insurance company to request a re-run through *********************
  
  Please note that ********************* does not make hiring or approval decisions. The company you applied to independently determines the effect of any records identified.
  
  *************** does not change or alter DMV information. If you believe your driving record is inaccurate or incomplete, you have the right to append a statement to any disputed portion of the record(s). You may provide such a statement to:
  
  ********************* ********************* ***********************************
  
  Upon request, we will describe the procedure used to determine the accuracy of the disputed information, including the business name, address, and telephone number of any information provider.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samba safety submitted a inaccurate report to my employer which put me out of work now for over a month. They have no customer service and seem to be running business using ai.

  Business Response

  Date: 04/10/2025

  Dear Ms. ******* we received your dispute on 3/7/2025 through our direct website and responded to you on 3/19/2025. As we mentioned in on our response to you, your dispute did not contain sufficient supporting documentation for us to investigate. Please re-submit your dispute with the required documentation at ********************* so we can conduct a proper investigation. Furthermore, each dispute is investigated by a dedicated team member and not via AI.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23181820
  
  I am rejecting this response because: I already resubmitted a dispute with my valid license. This company has internal issues because no one knows what is going on to get issues resolved. **** also claims they resubmitted my background check to samba at least 3 times with no avail. I have contacted a lawyer because I've been out of work for over a month because this company. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/24/2025

  We understand the confusion and frustration you must feel attempting to get back to work. Unfortunately, we were unable to properly investigate your dispute due to the illegibility of the document you uploaded.
  Additionally, we would like to clarify that while your complaint states that you have moved from ** to **, please note that a dispute does not rerun a new Motor Vehicle Report (MVR) nor does it update the Driver's License Number (DLN) in the **** system. We apologize for any inconvenience this may have caused and appreciate your understanding. To assist us in resolving your dispute, we kindly request that you upload a clear and legible copy of the necessary document. This will enable us to proceed with a thorough investigation. I also wanted to clarify the role of ********************* in your approval process to drive for ****. Our responsibility is limited to providing ********************* (MVRs) to ****, which they request from us. **** initiates these requests, and we ensure that the data received from the state is accurately reported to ****. Beyond these tasks, all other decisions, including driver approval, are at ****'s discretion.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23181820
  
  I am rejecting this response because: What I uploaded was clear. **** couldn't get you guys to do your job so they went through a different background check company to get me back working. Your company is trash and full of excuses.