Complaints

This profile includes complaints for SambaSafety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SambaSafety

  5445 Dtc Pkwy Ste 950 Greenwood Village, CO 80111

• 

  SambaSafety

  2860 Gold Tailings Ct Rancho Cordova, CA 95670

• 

  SambaSafety

  11040 White Rock Rd Ste 200 Rancho Cordova, CA 95670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has reported incorrect information to ****, so I am now no longer able to be employed by them. As others have said, Im having the same issue with no response after being slandered by them. This is an awful reporting company and I really wish employers would stop using them. I need my report corrected as soon as possible so I can continue working.

  Business Response

  Date: 03/26/2025

  Dear, Ms. ***** we received your request for a copy of your MVR on 3/23/2025. Pursuant to the Fair Credit Reporting Act, we have 30 days to respond to your request and we will do so within the alloted time period. Furthermore, if you believe your motor vehicle record contains erroneous information, please submit a dispute through ********************* so we can research your dispute and provide a response. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to ***** for employment. I was given a driver position. However , base on the information from SAMBA SAFETY. THE POSITION WAS LATER WITHDRAWN BASE ON THIER REPORT. I have tried many many times to reach them to fine out what information they have pertaining to my records. I have not gotten a response. I need to know what information they have that would prevent me from being employed by *****.

  Business Response

  Date: 03/26/2025

  Dear Mr. ***** we received your dispute through our direct system on 2/12/2025 and responded on 3/3/2025. As indicated in our response, we are unable to investigate your dispute for one (or both) of the following reasons:
  (i) Your dispute does not provide sufficient information to investigate the disputed information. This means we have not been provided with sufficiently specific information to understand what exactly you are disputing or the basis for your dispute.
  (ii) Your dispute does not contain supporting documentation or other information to permit us to investigate your dispute. Supporting documentation could, for example, be a copy of the *** report you are disputing, or providing enough detail to help us understand what the specific information is you believe to be incorrect.

  Please feel free to resubmit your dispute with the additional information requested, and we will be able to research your dispute.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23111156
  
  I am rejecting this response because: here is my  drivers license # *********** and my phone # ************ and my email is ******************************
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/02/2025

  Mr. ***** I cannot initiate a dispute on your behalf. Please go to ********************* and follow the prompts to submit the required information.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23111156
  
  I am rejecting this response because: I have done that twice. My next option will be court.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/10/2025

  Mr. ***** I only see the dispute from February in our system. Please go to ********************* to resubmit with supporting documentation.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting that my license is expired, but it absolutely is NOT expired. I have submitted to them a photo of my license to prove this, and I have also gotten a copy of my MVR directly from the *** that shows that my license is valid. Their website claims that they will investigate discrepancies between their reports and the state database. However, when I submitted a request that they do so, they responded that they could not re-run my MVR, which I was NOT asking them to do in the first place. I was asking them to investigate the discrepancy between their existing report on my license status and reality as reflected in state ********* which their website specifically states they can and will do. My license is absolutely not expired, and their failure to accurately report that is negatively affecting my livelihood. I have now filed a second dispute in which I clarify that I am asking them to investigate their inaccurate report on my license status, and now I have to wait even longer before I can return to work. Endlessly frustrating, especially because it is impossible to get anyone on the phone to discuss.

  Business Response

  Date: 03/14/2025

  Dear Mr. ********** we received your dispute on 3/12/2025 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23058899
  
  I am rejecting this response because:

  Respectfully, I have already submitted a dispute on 2/27, and the response from the business was generic and did not even address the dispute that was raised. I fear that will just happen again this time around. I kindly request that the business provide a commitment to address the actual question asked (why the business's report that they already ran does not match my official state ********* and also a commitment that the business will view and consider the documentary evidence submitted through BBB. 
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 03/21/2025

  Hi ****, our team has now responded to your latest dispute via email. As they stated, the *** ordered on 2/27 by **** matches the state data from ********. If you believe this data is outdated, please have your employer re-run the MVR. 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This 3rd Party Background check business used out dated license information to run a background check. The current license was already submitted nearly 11 months ago but this company used outdated information. Background check failed for expired license upon contacting **** was found that Samba Safety used the incorrect information to run the check. Ive had 2 background checks ran by Checkr over the last year which both passed using the current relevant information. Samba safety has no point of contact for handling issues. The customer service email is completely automated and gives a standard response no matter that the question in matter is. The customer service line when called gives you 4 different options. When you call them they all refer you to their website to file disputes not talk to a person. The background checking system doesnt notify or provide information on whether or not your new background check is being processed. And even if it is Id like to know that they are running the new check with the most current documentation. I have been out of work for 5 days now with no idea if my problem is even being addressed. This company is going to make my family homeless. They should be ashamed of themselves. Their lack of service ***** real families and not even a real person to address these issues with. If this goes on for 5 more days Ill be having to live out of my car. I hope someone starts a class action lawsuit against this company because Im all in. They are going to make me lose everything. I have attached all the info proving my current MVR status.

  Business Response

  Date: 01/08/2025

  Dear Mr. ******* we received your dispute on 12/29/2024 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.

• Initial Complaint

  Date:12/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is impossible to reach. Reported to **** that my license is suspended but it is clearly valid. Now I cant do **** and unable to make money. I need the process to be verified and expedited.Below is department of GA DRIVER SERVICES stating my License is Valid as of 12/25/2024

  Business Response

  Date: 12/26/2024

  Dear ****, we received your dispute today, 12/26/2024, through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sambasafety has failed to properly resolve my mvr dispute.They sent me this email acting like it never existed.Hello ******,Thank you for submitting a dispute with ********************* regarding your Motor Vehicle Record (MVR). We understand you were informed that a ********************* record impacted your insurance or employment. During our investigation, we could not locate an MVR for the driver's license number for the employer or insurance company you provided.Recommended next steps:Review your Adverse Action Notice for other *************************** that may have run your *********** the original source you believe ordered your *************************************** the employer/insurance company has your current driver's license number and state of issuance.***************************** ********************************** has the audacity to get people deactivated on **** but can't send any human being to contact you. Only way to get their attention is with negative feedback here apparently. I talked to ***** and ************ PD both said there was no law in ************** that makes a ******* Frivibg citation disqualify from a rideshare delivery service. This would make my deactivation from **** illegal and probably a lawsuit worthy case. I will go as far to get that written by the cops themselves.This is wasting my time and frustrating me and this company seems to be dodging questions and avoiding ***** HR manager at my day job was even puzzled by the fact that nobody could be reached even via phone at this **********'s a shame that the only way to get any attention here is to be mean and post a complaint. I was all for being civil until I realized that's the only way this company communicates is if I'm mean.I sent you my info, I did the dispute and there's no way my license number was confused. This company was just dodging the question completely.More time they take on this the more time I have to find a lawyer.

  Business Response

  Date: 10/17/2024

  Dear Mr. ****** please review the steps outlined in our response to your dispute so we can further investigate any issues. Thank you!

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22426126
  
  I am rejecting this response because:
  

  I don't see any legible response from the business. I am still holding firm that if my **** account is not reactivated I have grounds to take legal action on grounds it was illegal means to deactivate me in the first place.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/08/2024

  Dear Mr. ****** we received your dispute on 9/25/2024 through our direct website and we responded on 10/15/2024. As stated in our response, we could not locate an MVR for the driver's license number for the employer or insurance company you provided. Please follow the steps outlined in our response so your dispute can be further investigated.
  

  The steps are outlined below for your reference:
  Review your Adverse Action Notice for other *************************** that may have run your MVR.
  Contact the original source you believe ordered your *********************************
  Verify the employer/insurance company has your current driver's license number and state of issuance.

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a valid driver with no criminal *************** denied my background check due to outdated information. Not up to date or easy to dispute, Samba incorrectly fails potential drivers without explaining the problem until they give all of their personal information to a random website. To then explain that the ********************** are entirely on their end with no chance at a swift correction.

  Business Response

  Date: 10/15/2024

  Dear Mr. ********************* order to submit a dispute, please visit ********************* and complete the dispute form. We will then be able to research your complaint and respond in accordance with the laws of the Fair Credit Reporting Act.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somba safety ran my background check and it failed for **** because of an outdated License that ********************** used to run my background check. It failed because of an old expired ID from a state I havent resided in over 2 years. I had updated my drivers license prior to their running of my background check. So why did Samba Safety use and expired drivers license to run my background ?? Your company has no way of updating IDs similar to how Checkr works. Because of this, Im unable to get approved for ****. Ive been driving for them for 7 years and not once have I ever failed a background for them. samba Safety should be ashamed. Reading all these complaints because of their poor infrastructure and technology. You need to fix what youve done to so many peoples background checks. I have reached out to an attorney and will be filing a case against Samba Safety.

  Business Response

  Date: 08/27/2024

  Dear **************, we received your dispute on 8/7/2024 through our direct website and responded on 8/20/2024. As stated in our response, the best and fastest way for a new MVR to be procured is to ask the company you applied with to request that an MVR check be re-run from ********************* on their end. Please note that we are not involved in any hiring/approval decisions.

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is reporting erroneous and outdated information about customers driving records to specific employers such as **** and others. They have not phone number you can call to dispute the information. They tell you to fill out a form and when they get back to you they dont do a proper check of facts. There is nobody one can call or speak about this. This is affecting employment with such companies.

  Business Response

  Date: 08/14/2024

  Dear *****************, we received your dispute on 7/26/2024 through our direct website and responded on 8/7/2024. As stated in our response, we could not locate an MVR for the driver's license number for the employer or insurance company you provided.
  

  Recommended next steps:
  
  Review your Adverse Action Notice for other *************************** that may have run your MVR.
  Contact the original source you believe ordered your MVR through **************** Inc.
  Verify the employer/insurance company has your current driver's license number and state of issuance.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samba did a false background check. It said my license is not active. So that is making it to where I can't drive. That is FALSE!! I went in to mvd today, 7-22-24, and they said everything was GREEN on my license and it was clear. My license is ACTIVE. I got a 39 month MVR and it clearly shows my license is active. Why is samba not doing correct checks?? You're asking for a class action suit. Big time. Please fix this issue immediately.

  Business Response

  Date: 07/31/2024

  Dear **********************, we received your dispute on 7/23/2024 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.