Complaints

This profile includes complaints for SambaSafety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SambaSafety

  5445 Dtc Pkwy Ste 950 Greenwood Village, CO 80111

• 

  SambaSafety

  2860 Gold Tailings Ct Rancho Cordova, CA 95670

• 

  SambaSafety

  11040 White Rock Rd Ste 200 Rancho Cordova, CA 95670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reports wrong information to employers, companies that use samba safety get wrong information when checking background, lyft has blocked me because of samba background system, while i had no driving violations for the past 18 months, and CHECKR (another background checking company WHICH IS DELIVERING RIGHT INFO) unlike samba, CHECKR says my driving record is clean and my employer sees that, and it is very weird how one company says its clean and other smaller and less reliable and bad company says its not clean, also it is impossible to get in touch with samba or dispute the mistakes they add onto your driving record or background record, you are making me go through h*** right now, i hope your company goes to court and shuts down, you are hurting people and wasting time! Checkr is the only company that should continue working, samba has to go - MY IDEAL RESOLUTION IF YOU FIX MY DRIVING RECORD REPORT AND DELIVERY TO LYFT AND UBER MY CLEAN DRIVING RECORD

  Business Response

  Date: 01/10/2024

  Dear **************, we received your dispute on 1/5/2024 and 1/8/2024 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your disputes and our team will provide a prompt response to you in due course within the allotted time period.

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has provided Uber with a report that my license is invalid and has not returned anything back to me, nor has my license been revoked or invalidated.

  Business Response

  Date: 12/27/2023

  Dear ****************, we received your dispute on 12/1/2023 and 12/4/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your disputes and our team will provide a prompt response to you in due course within the allotted time period.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one at sambasafety company answers the phone or emails or takes the time to deal with disputes uber eats submitted the wrong drivers license information everything is incorrect I've filed a dispute with samba company multiple times and even requested a copy of the information found, without any response and I've resubmitted my current drivers license multiple times directly with uber eats and samba their 3rd party contractor can someone resolve this issue my license has never been suspended, revoked or expired just uber eats made a mistake, I'm uploading the original ******* license that uber submitted along with my current ************ license so maybe someone at samba can get this all corrected it shouldn't have taken this long

  Business Response

  Date: 09/25/2023

  Dear ************, we received your dispute on 9/19/2023 through our direct website and responded on 9/22/2023. As indicated in our response, you need to contact Uber in order to have them run a new MVR with your current driver license information. We are not able to run an MVR without an order.

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROVIDED A NEGATIVE OF MY DRIVING HISTORY TO LYFT COMPANY WHICH IS NOT ACCURATE AND OUT OF DATE. REQUESTED TO PROVIDE ME WITH MY DRIVING HISTORY COPY RECORD THAT THEY GAVE TO LYFT SO I COULD FILE THE DISPUTE AND I GOT NO RESPONSE.

  Business Response

  Date: 08/21/2023

  Dear Sanbopha Un, we received your dispute on 8/19/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period. 

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So as of 03/18/2023 *********** told urber that my license was suspended but as of 03/17/2023 I went to court and got it valid and I am able to drive but samba still is showing false information and has not go back to me or urber and I'm losing money which I reached out to a law firm located in *********** **. To help me with my situation.

  Business Response

  Date: 03/29/2023

  Dear ****************, we received your dispute on 3/21/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period. 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safety holding is reporting invalid information on MVR the improper equipment violation is a non moving violation and shouldnt be reported because they do not make this distinction to Lyft in order for information to be reported on an MVR it has to 100% accurate and clear. Lyft takes your report and doesnt discern what actually is wrong. By flagging non moving violations as something like a speeding ticket or running a red light this causes a flagged report which resulted in my account being deactivated and a substantial loss of income. There was a court ruling that in order for anything to be reported to a DMV it has to be concerning driving points and stated fault in an accident. Reporting these things vaguely does nothing but cause problems for the driver workforce.

  Business Response

  Date: 03/06/2023

  Dear ********************, we received your dispute on 2/22/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a response to you in due course within the allotted time period.  Please note that SambaSafety does not make any decisions for Lyft regarding your eligibility to drive for Lyft; we merely provide the public record. 

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19515785
  
  I am rejecting this response because: you are violating federal courts ruling on this issue 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/20/2023

  Dear ********************, the *********************** makes the determination as what's reported on the motor vehicle record. We are required to produce the motor vehicle record as it is provided to ** by the state. If you believe that ************** is erroneously reporting information, you will have to contact the state's DMV directly. 

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First let me state that I'm well aware that SambaSafety does not make decisions for Lyft. But Lyft makes decisions based on the information that SambaSafety provides, even when that information is inaccurate. I've addressed this very same issue time and time again for the last two years with SambaSafety and Lyft.**** says my license is invalid based on my driving record they obtained from you. Yet when I requested and received a copy of my driving record from you, my driving record shows nothing wrong and clearly states that my driver's license is indeed valid. I was literally standing in the ******** DMV office which shows my driver's license is valid! I even sent you a copy. Did anyone bother to read it?Yet almost every month, my Lyft driving account is literally being deactivated because my driver's license is supposedly invalid according to the information Lyft received from you.How can that be? How can my driver's license be valid one month, invalid the next, valid again the next, invalid again the following month, valid again? Do you see the insanity of this pattern? Doesn't that send a red flag that there's an error being made at SafetySamba. Please fix it!

  Business Response

  Date: 01/25/2023

  Dear Ms. ***** we received your complaint and we are investigating. We will be in touch with shortly. Tell us why here...

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18812124
  
  I am rejecting this response because: SambaSafety has repeatedly made the same error. I've repeatedly addressed this huge mistake that SambaSafety keeps making. Yet they have not made any attempt to fix the problem.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/16/2023

  Dear Ms. ***** we've reviewed all relevant information as it pertains to your motor vehicle record. We have concluded that the motor vehicle record we provided to Lyft was accurate.