Safety
SambaSafetyHeadquarters
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Reviews
This profile includes reviews for SambaSafety's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 40 Customer Reviews
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Review fromAbdoul S
Date: 10/18/2023
1 starAbdoul S
Date: 10/18/2023
Samba safety and safety holdings *** reported a wrong and an inaccurate report about me. I disputed the report but I got no reply, I tried to call both the services also impossible to reach out to them over the phone. Very unprofessional.SambaSafety
Date: 10/23/2023
Dear ******************, we received your dispute on 10/16/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.Review fromVASIL G
Date: 09/21/2023
1 starVASIL G
Date: 09/21/2023
They lied to me with what the system can do, For example if you get FMCSA violation the systems will suggest automatically training for the drivers based on that specific violation.This was the main reason I agreed to sign the contract Not only that but the system fails in general to detect FMCSA violations,Now Im canceling after 2 mounts of failed service SAMBA wants from me $3900 or they will give me to collections company.Samba - yes I give you accesses to my FMCSA PORTAL and you confirmed it works I paid 2 mounts of service with $500 set up fee but I guess ***** wants money by contract for a year .Im sure they know how to protect themselves with the contracts and charge you in full just because they like to help trucking company's I will be willing to join in a lawsuit against *****. Im sure Im not the only oneSambaSafety
Date: 10/06/2023
Thank you for bringing this matter to our attention. We appreciate the frustration that you have and any inconvenience that you have experienced. SambaSafety wants to ensure that any issue you may have experienced is addressed and solved to the best of our ability. If you have encountered problems with the service, we are happy to contact you directly to address your product inquiries.
We understand the intricacies of our services and want to make sure that you are not only assisted with questions on the functionality but that we can talk through the terms of your contract if there are questions. We want to help change your experience with SambaSafety, and we will reach out directly to address any questions you may have.Review fromLarry G
Date: 09/19/2023
1 starLarry G
Date: 09/19/2023
This service is terrible to work with you can't reach anyone and we all have the same issue. I am not sure why anyone would use them they are unprofessional and should be shut down.SambaSafety
Date: 09/20/2023
****************, please visit ********************************* where you can submit a dispute or request a copy of your report. Your submission will be researched by one of our compliance team members and they will get a response back to you within 30 days, as allotted under the Fair Credit Reporting Act.Review fromSteve B
Date: 08/19/2023
1 starSteve B
Date: 08/19/2023
This business is horrible! I drive part time for a ride share service and they decided to let the service know that my ** drivers license is expired. First off, it is not expired, it was turned in to TX DMV when I got my ** drivers license TWO YEARS AGO! I am now unable to drive because your company provides inaccurate information. Oh yeah, my full time job is in the security business, I will make sure all my fellow business people and customers know NOT to use your platform. I recommend platforms all the time. I also expect to be compensated for lost wages for me, and by the looks of all your other reviews, maybe a class action lawsuit???SambaSafety
Date: 08/23/2023
Dear *****, we received your dispute on 8/19/2023 through our direct website. As mandated under the Fair Credit Reporting Act, we have 30 days to respond to your dispute and our team will provide a prompt response to you in due course within the allotted time period.Review fromStar J.
Date: 08/09/2023
1 starI moved from one state to another. I changed my drivers license to the new state and surrendered my old drivers license and I updated the new drivers license with **** as a driver and Ive been driving around for a year with my new drivers license and all the sudden, these guys have a review that pops up for Uber that I have an invalid Drivers License that Ive surrendered which is incorrect and Ive given Uber and then both my drivers license and theyre telling me that it could take up to 30 days to get me on the road and working again because they cant figure out this information that Ive already sent them. On top of that they send you an email that has a number on it saying that you can call customer service, but there is no customer service you cant get through to anyone to talk to anyone. I call Uber and all Uber tells me is there waiting on this company to clear the background check and I shouldnt of even had a background check ran because I personally called Uber and updated all the information with them. My address my new license I uploaded a photo and everything so its just ridiculous that Im having to go through this. When I already updated the information this company needs to get it together.Review fromHenry M
Date: 07/23/2023
1 starHenry M
Date: 07/23/2023
*************************** Im a lyft driver for more than 5 years. Had my old license on file since I moved from ** and I updated my new license mine you new . And ********************** tells lyft Im at risk driver! I smell lots of money ??! I dispute this past week . Please dont send me no email for no response. Active me asap! Uber did the same and I updated my license ?? ***** later checkr activate me! Law ****SambaSafety
Date: 08/11/2023
Thanks so much for reaching out. Please note that SambaSafety is NOT authorized to re-run an MVR on your behalf. You have to first notify Lyft or Uber that you believe your MVR has been updated, and then Lyft or Uber will request a new MVR directly from SambaSafety.Review fromAadil S
Date: 07/07/2023
1 starAadil S
Date: 07/07/2023
They got me fired and despite several begging pleads and several texts on ******** the likes of which just go on seen. My children go hungry, and with my hope of a better future ruined, these people rest easy. Dont do business with these peopleSambaSafety
Date: 07/25/2023
Dear *****, on 06/22/2023 we received your dispute through our direct website and responded to you on 07/14/2023. Pursuant to your authorization for Uber to order your driver record, we pulled your motor vehicle record from the ******************* and provided that record to Uber. SambaSafety does not
make any decisions for Uber regarding your eligibility to drive for them; we merely provide the public record. In our response to your dispute and because we are not authorized to change your motor vehicle record, we recommended you go to the ********** DMV to have your driving record changed/corrected if you felt that there was an error with your motor vehicle record.Review fromSharon B
Date: 06/19/2023
1 starSharon B
Date: 06/19/2023
Do not do business with this company! They have gone totally online only using email as their only form of communication and they do not respond to it either. They do not have a customer service department what so ever! We have contacted via email and even the phone number (which no one answers) given to ** via said email and still no response from this HORRIBLE company!!! Seeing all of the other reviews, just confirms that moving to another provider is the best course of action. I just wish there was a better way to get this information out to more businesses, so they do not make the same mistake we did by going with this company. As you can see by the responses they have given to other customers below and the fact they start the same and the most current one took Samba over a month to respond to just shows how this company works. They do not even deserve the one star, but you have to give them at least that so you can leave a review. They would totally have a negative number if I could do it!!!!SambaSafety
Date: 07/25/2023
We are very disappointed to hear of your bad experience as we aim to provide outstanding customer services. We have checked our queue and your account and can see that various emails you sent were replied to in June and July 2023. If there anything else outstanding that we can help with please do not hesitate to reach out again.Review fromM. C.
Date: 06/01/2023
1 starM. C.
Date: 06/01/2023
This company provided an erroneous driving record littered with errors and got me fired. Filed 4 appeals that have not been responded too. No actual person ro talk too. Do not do business withSambaSafety
Date: 06/20/2023
Dear ******************** - We searched our dispute records and we see that you previously submitted three disputes in 2022 but we do not have a recent dispute for 2023. If you could kindly submit your most recent dispute with all pertinent evidence as to why you believe we have provided a report with errors we will be happy to review such dispute. Please submit your dispute directly through our portal at: ****************************************************************M. C.
Date: 06/21/2023
You did not respond to the first 3 appeals,why should i waste time doing it again. You guys reported false info about me, shouldnt you be working diligently to fix it . Especially if you can see my can see my previous appeals. Dont do business with, no actual person to interact with email/phone.M. C.
Date: 10/27/2023
Company still has not respondedReview fromChrista G
Date: 05/08/2023
1 starChrista G
Date: 05/08/2023
Horrible company! You cannot reach a live person and no one responds to emails. They are charging me a $25.00 check fee and they are taking the money out of my account so there are no checks to be charging me on! I would love to find out how to file a complaint against them.SambaSafety
Date: 06/14/2023
Hello *******, we are terribly disappointed in your experience thus far with SambaSafety. While this is unusual for most of our customers, we understand the importance of making things right. We understand our billing team has been in touch with you and has resolved this matter. Thank you for leaving your feedback as we value the candid information you are willing to share. Our only ask is that you remain honest with our service teams going forward so we can do better by you.
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