Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

697 total complaints in the last 3 years.
188 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called 911 to get an ambulance dispatch on 10/7/2024 because of an acute back pain that I cannot move at all. After that I was able to get medical treatment at a local hospital. I received a bill from American Medical Response originally on 3/26/2025, which is from the ambulance service provider. Since they were only able to bill my primary insurance provider (*****), I called them the same day to ask for billing my secondary insurance provider (*****) and get the bill amount adjusted (ref number of the call: ********). Today (4/4/2025) I received another bill of the same amount as previous which apparently didn't go through my secondary insurance provider. Thus I called again to understand why (ref number of the call: ********). The customer representative told me that they cannot **** Cigna because it's not a contracted insurance provider and there's nothing they can do about it. I'm very surprised because this is a clear violation of The No Surprises Act passed 2024 in **********.
Business Response
Date: 04/14/2025
April 14, 2025

Better Business Bureau
Po Box 191279
Bosie ID *****

RE: Ambulance Transport
BBB Case Number: 23161763

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

AMR has thoroughly reviewed the consumers concerns. The proper adjustments have applied, and the balance is as reflected as the primary EOB. Details on the secondary insurance have been reviewed and updated. A claim will be filed with the consumers secondary insurance carrier and the account is on hold. We would like to thank the consumer for bringing his concerns to our attention.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*see attachment
Business Response
Date: 04/18/2025
April 18, 2025

Better Business Bureau
****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case number: 23128008

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR has thoroughly reviewed the concerns raised by the consumer and confirmed a billing error occurred. As a courtesy the balance will be written off and the consumer is no longer responsible. At this time the consumers account has been cancelled from collections. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconveniences this may have caused. A zero-balance invoice will be sent to the consumer once the balance has been updated.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/22/24, my unresponsive toddler was transferred to Randalls via American Medical response. I received an EOB from my insurance indicating deductible was applied and I owed a balance of approximately $961 to the ambulance company. Shortly after, I received a bill from American medical response for the total amount of $2027.77. I called AMR (American Medical Response) explaining insurance partially covered the cost and provided them a copy of the Explanation of Benefits (EOB) showing this information. I followed up to confirm this information was received by AMR and was told they didnt receive any disbursement from my insurance company. I contacted my insurance company and was told they did disburse to AMR and I should be balance billed the difference. I was instead billed the total amount and despite numerous calls with AMR, I am still being harassed for the total amount of the transportation. Ive contacted my insurance company and was told to file an appeal which I have done. Ive again contacted AMR to tell them this and I am still being harassed.
Business Response
Date: 04/04/2025
April 4, 2025

Better Business Bureau
***************
Meridian, ID *****

            RE:      Ambulance Transport
                        BBB Case Number:     23120165

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers concerns have been forwarded to our billing department to review further. At this time, the consumers account will remain on hold. As soon as an update is received the consumer will be contacted.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/05/2025

Complaint: 23120165

I am rejecting this response because:
I have received this same response from AMR on 3 separate occasions only to again receive a notice of payment due and have again received a notice of payment due this week.

Sincerely,

****** ********
Business Response
Date: 04/17/2025
April 17, 2025

Better Business Bureau
***************
Meridian, ID *****

            RE:      Ambulance Transport
                        BBB Case Number:     23120165

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

Our office has thoroughly reviewed the consumers concerns. Unfortunately, AMR is not contracted with the consumers insurance carrier and do not negotiate our rates. Weve confirmed with our contracts department; the consumers insurance is non-contracted and suggest the member to contact their insurance for further questions. At this time, the balance remains the consumers responsibility.

AMR does offer our ****************** Program (CCP) for those experiencing financial hardship as well as other discount options where allowed by law, and payment plans. The consumer can contact our Customer ********************** Department at ************** to discuss available options.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/17/2025

Complaint: 23120165

I am rejecting this response because:
my argument is AMR was reimbursed partially by my insurance provider and I was supposed to be balance billed the difference. But instead AMR sought full reimbursement from me on top of what insurance paid out. Because of this an appeal was filed and started a cascade effect where I am now being punished for AMRs greediness. I am now in another appeals process with my insurance provider.

Sincerely,

****** ********
Initial Complaint
Date:03/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/09/2023 ambulance ride I received a bill 3/2025 for $351.57 from AMR. I received my ******** Summary Notice and Supplement Statement and it clearly states that AMR accepted ******** assignment and cannot charge me more. My supplement paid the balance. Also , ******** had requested a refund from AMR for overpayment which I am not responsible . I called ******** and spoke with a claims representative to confirm this . I called AMR on 3/18/2025 . I got no where. She reread the bill, kept saying she was writing our conversation down and would forward it.Lastly, she said there a a balance due that ******** didn't pay..Prior to this I had received some ***** texts saying I had a balance which I took to be spam. I have again received another text . In my opinion, their actions are unethical. I am a 84 years old, widow fighting cancer. I would appreciate your looking into this for me.
Business Response
Date: 04/09/2025
April 9, 2025

Better Business Bureau
****************
Meridian, ID *****

RE:       Ambulance Transport
                        BBB Case number:      23105617

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has thoroughly reviewed the consumers concerns. AMR initially received payment from ******** on 12/04/2024 and AARP paid the remaining balance on 12/20/2024. However, ******** recouped their payment in January, stating the payment was made in error, and the consumer was billed. It has been confirmed the recoupment was due to ******** determining the consumer was an inpatient on the date of service. At this time, an appeal has been filed with ********. The account will remain on hold pending ********s response.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/16/2025
See attached response.
Business Response
Date: 05/06/2025
May 6, 2025

Better Business Bureau
****************
Meridian, ID *****

RE:       Ambulance Transport
                        BBB Case number:      23105617

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has thoroughly reviewed the consumers concerns. AMR is working to resolve this matter. An appeal was submitted to ******** on 04/03/2025, and we are pending a response. It can take up to 45 days to receive a response from the insurance. As previously mentioned, the consumers account will remain on hold until a response is received. Once a response is received, we will follow up with consumer.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/10/2025

Complaint: 23105617

.:As I stated previously, AMR's attempt to charge me for their claim problem with ******** is unacceptable.

Sincerely,

******** ******
Business Response
Date: 06/03/2025
June 3, 2025

Better Business Bureau
****************
Meridian, ID *****

RE:       Ambulance Transport
                        BBB Case number:      23105617

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has thoroughly reviewed the consumers concerns. AMR is working to resolve this matter. Please accept our sincerest apologies for any inconvenience this may have caused. The consumers account will remain on hold pending a further response from ********. Should ******** deny the appeal, the consumers balance will be written off, and the consumer will no longer be responsible for the balance due.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have seizures. I was taken to the hospital on 10/11/2024. In January 2025 I started getting letters that I was going to go to collections because of medical bills I didn't pay. I started contacting companies because I had insurance and wasn't sure what was going on. I contacted AMR online and provided my insurance information. I also called and was told it would take time to process that they had filed under an old insurance I had before I started working. I called again and was still being told they didn't have my insurance and were going to send me to collections. Or that the claim was submitted with no response. I started a payment plan because I didn't want to be sent to collection. I also got my insurance carrier involved. 02/03/2025 I sent a message online to my insurance explaining I had to go on a payment plan and AMR was telling me they had submitted a claim twice. 02/04/2025 I got a response that the insurance agent contacted AMR and was told they didn't have my insurance information. Which I knew was a lie. I provided it online and over the phone. The insurance agent provided the information and told me it would take 30 days for the claim to be processed. To disregard any bills until after processing. I thought the issue would be resolved. I called AMR on 03/19/2025 provided the reference number I was given ref# ******** and was told that no claim was submitted because I was on a payment plan. So AMR lied to the insurance agent just like they have been lying to me. They are trying to collect money from me when and refuse to submit a claim to insurance at all. Every time I reach out I get a different answer. I can not believe what they say. I tried to submit a claim on my own the insurance company wouldn't take it because I didn't have all the information I needed for AMR. There is a lack of staffing at AMR that knows what they are doing at the call centers. They say whatever just to get the person off the phone.
Business Response
Date: 04/04/2025
April 4, 2025

Better Business Bureau
Po Box 191279
*****, ID *****

RE: Ambulance Transport
BBB Case Number: 23096505

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers concerns have been thoroughly reviewed. A claim was submitted to the insurance carrier on March 31, 2025. At this time, the account will remain on hold to allow time for the claim to be processed.

Should the consumer have any further questions, please contact customer ********************** department at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/04/2025

Complaint: 23096505

I am rejecting this response because: This is the second time the business claims they have submitted a claim.

Sincerely,

******* *****
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th I had to call 911 due to an emergency health issue I was having that I was unable to drive myself to the emergency room. American Medical Response was the ambulatory company that ended up transporting me to the emergency room that day. I ended up being admitted to the hospital for 21 days. I began receiving bills for the ambulance ride in the amount of $1,376.67. AMR offers a financial aid program called the compassionate care program where you fill out an application and provide documents that they require and mail it in. I was granted financial aid through the charity care program at the hospital for my entire visit due to my financial circumstances where the entire bill was taken care of so I was pretty certain that I would also qualify for financial aid through AMR. I mailed off all of the required documents on 11/6/24 and never heard back. I then called their customer ********************** number to inquire on the status of the application on 12/4/24 and was told that I was missing documents and that they closed the application. The representative was not able to provide me as to what documents I was missing. She did say I could resubmit the financial aid application. So on 12/4/24 I mailed the application with all of the required documents once again. I then received a letter in the mail around 1/31/25 stating I was denied financial aid due to missing documents. I have copies of all of the documents I mailed to them the 2 times and was not missing anything. Again, they cannot tell me what documents I was missing. I am asking that my bill in the amount of $1,376.67 be taken care of. I know that given my financial situation and given the fact that the hospitals charity program wrote my entire bill off I should qualify for AMRs financial assistance. I find it very strange that they cannot tell me what documents I was missing.
Business Response
Date: 04/04/2025
April 4, 2025

Better Business Bureau
****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case number: 23091117

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has thoroughly researched the consumers concerns. An application for our ****************** Program (***) was received; however, missing the required documentation listed in the application for tax information. We need a copy of the consumers 1040 Tax form. The consumers account has been placed on hold pending the additional information to finalize the *** application process. Upon receipt, a letter will be mailed to the consumer with regards to the determination.

To expedite the process, the consumer may fax the additional information to ************** or via email at ****************************************** to my attention.

Should the consumer have any further questions or concerns, I may be contacted directly at **************

Sincerely,

**** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also attached and emailed AMR tax form 1040 for which they have requested.

Sincerely,

**** *******
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fell and suffered a compound fracture of my leg in **********, ** on 8/6/24. My husband called 911 and American Medical Response (AMR) arrived and transported me about 10 minutes to a nearby hospital. Following this incident, my insurance company (*****) provided an explanation of benefits stating that my share of cost for the service would be $164.26. I subsequently received a bill from AMR for $3,195.50. I filed a complaint with my insurance company (who confirmed that this constituted balance billing) but they eventually said that there was not more they could do considering AMR continued to send me bills. During my last phone interaction with an AMR representative, I clearly stated that this bill is an illegal balance bill (emergency situation, no good faith estimate provided) and in direct violation of the No Surprises Act. The representative AGREED with me and stated that he was aware of this law. He said that I would still receive a bill, but it would be for the $164.26 quoted by Cigna. However, I have continued to receive repeated bills for the full $3,195.50. I am requesting this be waived immediately due to the No Surprises Act. I am willing to pay the $164.26 promptly if an adjusted bill is provided.
Business Response
Date: 03/31/2025
March 31, 2025

Better Business Bureau
Po Box 191279
Bosie ID *****

            RE:      Ambulance Transport
                        BBB Case Number:    23086656

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

AMR has thoroughly reviewed the consumers concerns. The proper adjustments have been applied and the consumer will receive an updated invoice reflecting an updated balance as reflected on their EOB. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 03/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Customer Answer
Date: 05/16/2025
Hello,

I am writing to follow up on my previous complaint about American Medical Response. Complaint #********.

After confirming resolution of my complaint, the company began billing me again for the remaining balance. This was after adjusting my bill down to what was due per my insurance plan, which I then paid off. Is there a way to update my complaint to note it has not been resolved? I have sent them the California law that prohibits balance billing for ground ambulance transport and called them (and referenced my BBB complaint) and yet they continue to harass me with bills.
Business Response
Date: 06/06/2025
June 6, 2025

Better Business Bureau
Po Box 191279
Bosie ID *****

            RE:      Ambulance Transport
                        BBB Case Number:    23086656

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

Upon review, the proper adjustments will be applied, and the consumer is no longer responsible for the balance. We will send a zero-balance invoice to the consumer once the account has been completely updated. We apologize for any inconvenience this may have caused and would like to thank the consumer for bringing his concerns to our attention.

Should the consumer have any further questions or concerns, I may be contacted directly at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMR (American Medical Response) has turned my account over to collections as they try to get me to pay the discount that was negotiated with my insurance company.DOS 12/5/2023-I fell and broke my pelvic bone and was transported to the hospital Jan 24, 2024-Patient Advocate instructed me to not pay anything over the amount I owed as per my Explication of Benefits.Jan 30, 2024 I sent a check (#****) in the amount of $119.45 to AMR. I noted on the check that this was final payment in full for services rendered, AMR accepted and deposited the check.I have called AMR many times to correct this account to no avail. I sent all the documentation to the collection company, also to no avail.AMR claims that they do not have a contract with my insurance company, so I am responsible to cover the negotiated discount. But AMR has a contract with the State of Arizona-otherwise they would not provide service when I call 911. I did not have an option to choose an ambulance provider during my injury.I would like the credit collection to stop, and I want this account to show paid in full, and closed.
Business Response
Date: 03/24/2025
March 24, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Billing Inquiry
BBB Case Number:      23073320

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

The consumers concerns have been reviewed and determined AMR is non-contracted with the consumers insurance carrier. At this time, we followed up with the insurance and submitted an appeal. The account will remain on hold to allow time for a response. We will follow up with the consumer directly with further updates. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions or concerns, I may be contacted directly at ***************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 03/31/2025

Complaint: 23073320

I am rejecting this response because: AMR already submitted an appeal to my former insurance company (I am now retired as I was not able to return to work). The fact that AMR does not have a contract with my former insurance company is irrelevant as they are contracted with the State of Arizona for Emergency Medical Response. As i stated previously AMR responded to a 911 call, i did not call them for assistance. AMR is trying to get me to pay the amount of the contracted discount that was applied by insurance. As stated previously I paid the amount that I owed after the billing amount was reduced by said agreed discount, and my insurance company payment. I paid by check and clearly stated paid in full. AMR accepted the payment and cashed the check. Please stop the collection attempts and close this account.

Sincerely,

***** *****
Business Response
Date: 04/10/2025
April 10, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Billing Inquiry
BBB Case Number:      23073320

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

The consumers concerns have been thoroughly reviewed. Many patients come in contact with Emergency Medical Services because of friends, family,bystanders, or law enforcement officials. AMR was dispatched to transport the patient based on her condition. Please be assured that our crews are trained to follow all local Emergency Medical Services procedures and protocols.   Unfortunately, AMR is not contracted with the consumers insurance carrier in the area services were rendered. The consumer was previously advised that any unpaid balance would be their responsibility. An appeal was submitted with the insurance and the account will remain on hold to allow time for a response. We will follow up with the consumer directly with further updates.

Should the consumer have any further questions or concerns, I may be contacted directly at ***************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 19, my son had a ruptured appendix and he was transported from ************************ to ********************** approximately 7 miles away. We had in-network insurance and had even already met all of our deductables so had they billed my insurance, they would have paid 100%.. Besides the fact that they are charging us a whopping $4.942 to drive my son in a dirty ambulance less than 7 miles, they continue to send me bills instead of my insurance company. I have repeatedly called them to give them my insurance information, however they never file a claim. After talking with them 3 times with no resolution, my insurance company called them while i was on the phone and instructed them how to bill my insurance. Thinking that this was finally resolved, i was happy until i just recieved another bill and found out they still never filed a claim with my insurance company. My insurance is BlueCross BlueShield (id #**********. I have reason to believe that they are trying to scam me. AMR is the parent company that is billing me but the company that transported my son is this shady unaccredited LLC called Physicians Medical Transport. The bill return address is AMR Northeast in *****************.
Business Response
Date: 03/26/2025
March 26, 2025

Better Business Bureau
Po Box 191279
*****, ID *****

RE: Ambulance Transport
BBB Case number: 23070782

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

The consumers concerns have been thoroughly reviewed. A claim has been filed to the consumers insurance carrier. At this time, the account will remain on hold to allow time for a response from the insurance.

Should the consumer have further questions, I may be contacted directly at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response
Initial Complaint
Date:03/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter-bill from AMR for my wife and son. Bill printed date was 6/16/24: Bill ID: ************** for past due amount $5,096.57: Date of service: 3/26/23. On 7/25/26 phone contact: AMR responded the claim was denied because they had no release of medical information to speak with the insurance and needed my son's SSN. I received no denial letter from insurance. Representative became frustrated and confrontational and said, I will figure it out. She then ended the phone call. On 7/29/26: Contact with my son's insurance Fidelis. AMR was supposed to submit a prior-authorization, different than a pre-authorization for the service and that they had failed to do so. This was why I never received a denial from the insurance as the claim was not submitted. 9/19/24 3:43 PM: AMR customer representative was contacted and informed the balance was in Credence Collections and that AMR could re-attempt to submit a claim but I personally, had to obtain a re-authorization number for the service from the provider. 3/13/25 10:44 AM contact with ******* ************** after faxing a request for a re-authorization number. ******* informed me this is not protocol as a prior-authorization is needed for billing after transport given the nature of the medical necessity. Most alarmingly, she had documentation that the insurance Fidelis had paid AMR in full on 4-4-23, even providing the money wire transfer number ending in 0531: Confirmation number 1001.I am where I began when first receiving this bill and have only till 3/26/25 to rectify this, uncertain that my efforts are adequate. AMR gave me little time to rectify a service that occurred 2 years ago and may have already been compensated. I need legal and civil assistance and advocation as I have no idea what direction to take.
Business Response
Date: 03/25/2025
March 25, 2025

Better Business Bureau
PO BOX 191279
*****,ID *****

RE:       Ambulance Transport
                             BBB Case number:     23070519

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR has thoroughly reviewed the concerns raised by the consumer and confirm the balance was incorrectly billed. The balance will be written off and the consumer is no longer responsible. At this time the consumers account has been cancelled from collections. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconveniences this may have caused.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 03/30/2025

Complaint: 23070519

I am rejecting this response because:
I would like documentation, updated documents, or an account balance from **************** and from the collections agency, validating it was indeed a write off showing the balance and amount responsible to be $0.00, or the equivalent procedure AMR takes to validate a write-off to customers.
After receiving such validation, I would feel this matter to be closed and will feel no further need for advocation.
Thank you.
Sincerely,

******** *****
Business Response
Date: 04/15/2025
April 15, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

              RE:        Ambulance Transport
                             BBB Case Number: 23070519

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

A zero-balance invoice has been mailed to the consumer for his records. We would like to thank the consumer for bringing the concerns to our attention.

Should the consumer have any further questions or concerns, please contact ************* at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

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