Business Profile
Ambulance Services
American Medical Response IncHeadquarters
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Complaints
This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 697 total complaints in the last 3 years.
- 188 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see letter in attached documents.Business Response
Date: 03/26/2025
March 26, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23069754
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
The consumers concerns have been reviewed. The consumer was originally offered discount for private pay due to no insurance on file. Upon receiving insurance information, a claim was filed to the carrier and paid $1208.59 leaving a balance of $163.21. The insurance carrier is non-contracted with AMR in the area services were rendered, as a result the consumer is responsible for any unpaid portion. At this time, the account has been cancelled from collections and an appeal along with records were submitted to insurance to support the denied charges. The account will remain on hold for ***** days to allow time for the insurance to process. If any unpaid portion, the consumer will be billed.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 03/26/2025
Complaint: 23069754
I am rejecting this response because: Please see attached document relating to Kansas law stating that Balance Billing, when receiving emergency services, is not allowed.I have also filed a complaint with the ******************************** regarding this matter.
Sincerely,
***** *********Business Response
Date: 04/16/2025
April 16, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23069754
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Upon review, it was determined ground ambulance services are not protected by the federal No Surprise Act. The consumers account remains on hold to allow time for insurance to process appeal along with records supporting charges. If the insurance does not make additional payment, the consumer will remain responsible for any unpaid portion due to AMR is a non-participating provider with the insurance carrier.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/23/2025
Sorry that I did not respond, but I did not have access to my emails for a period of time.I still do not agree with AMR. As far as I can tell, the No Surprise Act applies to a lot more than just Air Ambulances.In addition, my insurance company tells me that I owe nothing because, apparently, they believe that the services that they disallowed were bogus charges and should have been covered in the bundled charges that were covered. AMR tells me that since the insurance company disallowed charges, that I am responsible to pay them.SO WHO IN HEAVENS NAME DO I BELIEVE?Initial Complaint
Date:03/13/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 14, 2024, I was transported to ******************************* Center from my home by AMR ambulance company. According to my insurance ***, they billed Cigna $3727.03. Cigna paid $825.80 and said I owed $206.46. EMR billed me $2901.23. Ive called EMR multiple times about this and, at their request also called Cigna to see if they would pay more. ***** refused and said that AMR should not try to collect anything above $206.46. I called AMR back and told them this. They have since sent me several paper bills and over 2 dozen emailed bills, all for $2901.23. They just sent me an email saying it was a final warning before they send it to their collections agency.Business Response
Date: 03/18/2025
March 18, 2025
Better Business Bureau
Po Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23063849
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Our office has thoroughly researched the consumers concerns. Unfortunately, the consumers insurance carrier does not contract with AMR in the area services were provided. As a result, the consumer is responsible for any unpaid balance. An appeal was filed to the consumers insurance carrier for underpayment and was upheld. At this time, the consumer is responsible for the balance due.
The consumer may contact **************************** at ************ to inquire about payment arrangements. Should the consumer have further questions, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 03/18/2025
Complaint: 23063849
I am rejecting this response because the *** from my insurance carrier specifically said that if AMR accepts the allowable amount (which they did by cashing the check from Cigna) that I would not be liable for the balance, beyond what my plan considered to be the cost-share. AMR has also failed to bill my secondary ******************* despite me giving them that information more than once.
Sincerely,
****** *******Business Response
Date: 04/10/2025
April 10, 2025
Better Business Bureau
Po Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23063849
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Upon further review of the consumers concerns, it was confirmed that the consumer had active coverage with ******** at the time of service. The consumers account has been cancelled from collections and the proper adjustments will apply. The consumer will have a zero-balance and will no longer responsible for balance.We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.
Should you have any further questions, please contact our customer ********************** department at *************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseInitial Complaint
Date:03/13/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2021 I was out running an errand and had to have the cashier at a store call 911 for me as I felt I was having a stroke. I was taken by ambulance to a nearby hospital, subsequently diagnosed as having had a TIA. I had ****************************. Fast forward to Dec 2024, I received a bill from a collection agency stating American Medical Response of ********* as the original creditor. Not ONCE between 2021 and 2024 did I ever receive any kind of bill or communication from American Medical Response. After doing some digging, come to find out, AMR routinely does this - turns accounts over to collections without first billing the client. This company needs to be fined/punished for this. Now I have a nightmare on my hands.Business Response
Date: 03/21/2025
March 21, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23062608
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
The consumers concerns have been reviewed. Due to billing error, the consumers account has been cancelled from collections and written off. The consumer is longer responsible for balance. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 03/24/2025
Complaint: 23062608
I am rejecting this response because:Please provide me with documentation and proof that the debt with **************************** (your collection agency) has been written off and no debt is now due. Only then will this response from American Medical Response of ********* be considered satisfactory.
Sincerely,
**** *****Business Response
Date: 04/07/2025
April 7, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23062608
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
The collection agency was contacted and requested a closure letter be mailed to the consumer confirming trip has been closed. We would like to thank the consumer for bringing her concerns to our attention.
Should you have any further questions,please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/10/2025
Complaint: 23062608
I am rejecting this response because: I called the collection company today 4/10 to attempt to find out the balance/standing on this account and they would not give me any information. Until I receive a letter from them stating the amount due is $0 and the account is closed, I cannot consider this resolved. As of today no letter has been received and I have been unsuccessful in having a production conversation with the representative from your collection agency over the phone.
Sincerely,
**** *****Business Response
Date: 04/18/2025
April 18, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23062608
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
The consumer was mailed a letter on April 15, 2025, confirming trip has been closed.
Should you have any further questions,please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/18/2025
Complaint: 23062608
I am rejecting this response because:Thank you for your efforts thus far in attempting to resolve this. I did receive the attached letter 2 days ago on the 16th, stating that the account with Credence has been "recalled" and returned back to ***********************. I order to consider this matter resolved, I need a letter from *********************** that states my account balance is now ZERO and closed. Once I have this, this matter will be considered resolved. Thank you.
Sincerely,
**** *****Business Response
Date: 06/03/2025
June 3, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23062608
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Cascade Capital Funding confirmed a closing letter was mailed to the consumer on May 22, 2025 for her records.
Should you have any further questions,please contact our customer ********************** department at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the letter stating the account was closed and no further collection action would be pursued. 6 months later we have resolution!
Sincerely,
**** *****Initial Complaint
Date:03/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 13, 2024 my son was in the emergency room (**) for an asthma attack. Because the ** did not provide pediatric medical care, he was transported to by ambulance to a hospital 17 miles away. My son was stable and only required oxygen during the transport. Had I known that the cost of the ambulance ride was going to be $4561.10, I would have declined transport and driven him myself. My insurance covered the in-network cost of over $900 but American Medical Response still charged me $4561.10 for the transport. This is unreasonable for an insured patient to be billed this amount (over $5000 for a 17 mile transport) especially when I had no idea that an ** would require transport of him due to them not having the proper care. I have attempted to negiotate the cost with American Medical Response (and under the No Surprises Act) and they have not been wiling to work with me. I have spent hours on the phone with them and have been placed on hold for over 50 minutes at a time. Please help. No family should be surprised by a $5000 medical care bill when insurance already paid them the in-network rate. I sincerely thank you for your support and please let me know what else you need from me.Business Response
Date: 04/03/2025
April 3, 2025
Better Business Bureau
PO Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case Number: 23049087
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR has thoroughly reviewed the consumers concerns. It has been confirmed an incomplete claim was previously to the carrier. At this time, our billing department has submitted a corrected claim to the insurance and the account has been placed on hold pending their response. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have any further questions or concerns, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/03/2025
Complaint: 23049087
I am rejecting this response because: not resolved until invoicing is reviewed and reduced or dismissed. I look forward to hearing more.
Sincerely,
********* ******Business Response
Date: 04/17/2025
April 17, 2025
Better Business Bureau
PO Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case Number: 23049087
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR contacted the consumer by phone and discussed the account. It has been confirmed that a corrected claim to the insurance and the trip has been placed on hold pending further response. Please accept our sincerest apologies for any inconvenience this may have caused.
Should the consumer have any further questions or concerns, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/17/2025
Complaint: 23049087
I am rejecting this response because: I have not yet received resolution.Business Response
Date: 05/23/2025
May 23, 2025
Better Business Bureau
PO Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case Number: 23049087
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR contacted the consumers insurance; it was advised our previous claim was not received. The claim has been refiled to the insurance carrier and the consumers account will remain on hold to allow time for processing. We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for any inconvenience this may have caused.
Should the consumer have any further questions or concerns, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 05/23/2025
Complaint: 23049087
I am rejecting this response because: I am glad that the case will be rerevieeed but since there is no resolution, I would like to leave the case open and have additional support until resolution.
Sincerely,
********* ******Business Response
Date: 06/11/2025
June 11, 2025
Better Business Bureau
PO Box 191279
*****, ID *****
RE: Ambulance Transport
BBB Case Number: 23049087
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR has thoroughly reviewed the consumers concerns. The claim has been refiled to the insurance carrier and the consumers account remains on hold to allow time for processing. We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for any inconvenience this may have caused.
Should the consumer have any further questions or concerns, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 06/11/2025
Complaint: 23049087
I am rejecting this response because: there is no resolution. It is being re-reviewed but not resolved.
Sincerely,
********* ******Business Response
Date: 07/03/2025
July 3, 2025
Better Business Bureau
PO Box 191279
*****, ID *****
Re: Ambulance Transport
BBB Case Number: 23049087
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR contacted the consumer by phone and confirmed the account was on hold pending a response from the insurance. A corrected claim was filed to the insurance carrier and has been reprocessed. It has been confirmed that the claim has been processed appropriately, and the balance remains due, chat ref# I-3671367.
Unfortunately, the insurance carrier does not contract with the AMR in the area service were provided. As a result,the consumer is responsible for any unpaid balance. To help our patients in these scenarios, we offer prompt pay discounts where allowed by law, 0%interest payment plans, and offer a financial assistance program to those in most need.
Should the consumer have any further questions or concerns, I may be contacted directly at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 07/03/2025
Complaint: 23049087
I am rejecting this response because: The carrier received the in-network rate for transportation for the 10-minute emergency transport ride. They are still charging an additional $5000. This is an unacceptable resolution and I would like to pursue further action.
Sincerely,
********* ******Initial Complaint
Date:03/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
File a formal complaint against business practices of American Medical Response. I had arrived by personal transport at the hospital ** at *************************************** *************** on 7/15/2024. I went to the ** that evening with signs and symptoms of a heart attack. After being evaluated and multiple tests administered the ** doctor decided that I needed to be transported to another hospital due to the nature of my symptoms. When the hospital staff starting talking about transporting me I told them that my insurance (Anthem would not cover AMR) and I was told that the bill would be taken care of because of the agreement between St ********************* Needless to say that was certainly false! My insurance did indeed not cover the bill for over $3500.I was under duress and made a decision to be transported anyway since I was told that I was having a heart issue that could very well lead into a heart attack that is why I had to be transported. Fast forward- I got the bill and contacted St E and they refused to help with the bill stating that their employee should not have said that to me. I contacted AMR to see if we could come to a reduced bill agreement and that was refused. I appealed the decision with my insurance company twice and both times it was stated that AMR charges were substantially above the allowed amounts based on services provided and they only ended up covering $389.46 - the original AMR bill was $3,948.53 to basically be transported from one hospital to another (I already paid for the heart monitor and I had a IV when I went- they did not administer meds or check anything in route- basically it was a high priced transport- I did not even see the *** at all during transport(she was sitting in front of me and did not speak or anything to me during transport). I was willing to pay some of the bill but I tried to negotiate with AMR and they said all or nothing. I filed 2 appeals with my insurance and nothing more. There is alot more details - ran out of room hereBusiness Response
Date: 03/20/2025
March 20, 2025
Better Business Bureau
***************************************
Meridian, ID *****
RE: Ambulance Transport
BBB Case number: 23047015
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.
AMR has thoroughly reviewed the consumers concerns. Many patients come in contact with Emergency Medical Services because of friends, family,bystanders, law enforcement officials, or medical staff. American Medical Response was scheduled by the requesting facility to transport the consumer based on her condition. Please be assured that our crews are trained to follow all local Emergency Medical Services procedures and protocols. Therefore, the charges incurred for services are correct and valid. Unfortunately,AMR is not contracted with the consumers insurance company; therefore, the consumer is responsible for the unpaid balance.
The collections agency confirmed the consumer paid the balance to them at a discounted rate, and no interest or fees were applied. At this time, the account has been canceled with the collection agency as the balance has been satisfied.
Should the consumer have any further questions, ************* can be reached at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 03/20/2025
Complaint: 23047015
I am rejecting this response because: at the end of the day it never should have been turned over to collections as I had made a payment before this was turned over and I had the delay of waiting on my appeals and processes to complete with the insurance company. I was in contact with AMR multiple times to communicate this and to see if we could make a ****** **** amount compromise. As far as the chargesyes you are not contracted with my insurance company but it would seem that if an insurance company reviewed the amount charged and the services rendered and they disagree that the amount should be that high-you would think there were be a reasonable amount to agree on in between. Some of the things on that bill were not rendered by AMR as I can from the ** with those and charged by them. But after this response it appears that I am getting the same type if response that I did when I tried to call and work with AMR on a bill and payment amount that was agreeable I am not sure if we will ever agree but I can tell You that based on my 3 experiences I have had with transport by AMR and paid out of pocket for all I have 3I think there should be more options and I should at the very least as a consumer been given a choice and not basically told that the hospital contracts with AMR and I have to except that I do not feel I received the services at the amount I was billed for
Sincerely,
****** ********Initial Complaint
Date:03/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in a car accident while 8 and a half months pregnant in ********, **. An incoming car hit both my husband and I and destroyed our car. My husband helped me get out of the damaged car and I called the police who arrived with the ambulance. At the time, I couldn't feel our son moving and I asked the ambulance to allow my husband to come with me and I wasn't going to allow him to be stranded in the middle of an unknown road and he didn't speak English. I called my insurance and told them what transpired and called the VA hospital as well (I'm a veteran). The ambulance dropped us at the hospital. My insurance covered the ambulance ride to the hospital. They said that I was in my right to have my husband come with me to the hospital in the ambulance. Now my husband got a separate bill saying that he needs to pay $1247.29 for riding the ambulance. That doesn't make sense! All he did was ride in the ambulance with me...they didn't administer anything to him...no vitals check, nothing. The ** said they already paid for the ride so im not sure why my husband is getting billed as well. Was i supposed to leave him stranded in the middle of the road??? Was i supposed to not go to the hospital with my spouse?? This is ridiculous!!! And now, they sent us to a debt collector that's been harassing us non stop. My husband shouldn't have to pay for anything since the bill was already covered. This is just a manipulation of a minority black man that they knew couldn't speak English and are trying to exhort money from. Shame on you. I've already contacted the VA and they are saying that this bill isn't just.Business Response
Date: 03/18/2025
March 18, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23038412
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Our operations department has thoroughly reviewed the consumers concerns and it was determined our crew provided treatment and care appropriately. Please be assured that our crews are trained to follow all local Emergency Medical Services procedures and protocols. At this time, the balance remains the consumers responsibility.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 03/19/2025
Complaint: 23038412
I am rejecting this response because:There's no documentation of what services you provided to my husband..there wasn't any care done to him while he was in the ambulance with me. The women who was taking care of me in the ambulance asked if I wanted my husband to go with me and I said yes...our vehicle was destroyed in the middle of the road with no way of him returning home and he did not speak much English to fend for himself. So what "services" were administered to my husband while being a passenger to his pregnant wife in the ambulance?
Sincerely,
Sandrine ZokkBusiness Response
Date: 04/04/2025
April 4, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23038412
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Our ********************* previously investigated the consumers concerns and the charges remain valid. The consumer may visit ************************************************* or contact Medicopy at ************** to request records pertaining to services rendered.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseCustomer Answer
Date: 04/06/2025
Complaint: 23038412
I am rejecting this response because:
There's still no answer.
Sincerely,
Sandrine ZokkInitial Complaint
Date:03/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/30/2023, *************** *********** called AMR Ambulance to take my husband to ************** on ************. I received a bill from AMR for $7,529.92 for the Ambulance Service. My medical insurance (Cigna) paid AMR $1,791.05.Per Cigna, I owed AMR $447. 77 which I paid.AMR says I still owe the amount $********, stating it is past Due (********) exceeds Cigna's contract, per Cigna I do not owe AMR the money. Note: AMR charged $7,529.92 for a 12 Mile Ambulance Service! Please help me to solve this issue. Thank you in advance.Business Response
Date: 04/03/2025
April 3, 2025
Better Business Bureau
Po Box ******
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23034293
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
Our office has thoroughly researched the consumers concerns. Unfortunately, the consumers insurance carrier does not contract with AMR in the area services were provided. An appeal was filed to the consumers insurance carrier for underpayment and upon further review we are applying the proper updates. At this time, we only reflect the payment form the insurance. The consumer will receive an updated invoice reflecting the $447.77 balance. We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.
The consumer may contact Customer ********************** at ************** to discuss payment options or inquire about our financial assistance program.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseInitial Complaint
Date:03/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a grand mal seizure at work on 12/19/2024, I was unconscious actively seizing and my co-workers called 911. ****** Ambulance came and took me to ************. They took my insurance information and never told me that my carrier is out of network. I've called their billing customer ********************** and was advised that they are out of network for most large insurance carriers (UHC and Anthem) and that it is a typical practice to balance bill patients for the difference. My insurance carrier paid them almost $800 even though the claim was out of network but I am still being billed over $1500 for the difference. If my insurance was in network the $1500 they are billing me for would be a contractual adjustment. There are federal laws in place protecting patients from surprise medical billing but no state law in ********. The ethical thing to do would be to accept what you would be paid in an in network situation given this was an emergency and you CHOOSE not to contract with major insurance carriers. I have called billing and no one will help me with the situation. I have requested a patient advocate but have not heard from them yet. I have also contacted the ************ Commissioner to find out how they can help me resolve this.Business Response
Date: 03/14/2025
March 14, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23030685
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
The consumer was contacted regarding her concerns. Due to insurance being out of network, the consumer is responsible for any unpaid portion and was suggested to file an appeal directly with her insurance carrier for additional payment. The consumer asked for the contracted rates however was advised it would not apply as AMR is a non-participating provider with her insurance carrier and consumer disconnected call. At this time, the balance remains due.
Should you have any further questions or if the consumer would like to discuss payment options, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical ResponseInitial Complaint
Date:03/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Business Response
Date: 03/14/2025
March 14, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 23018380
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR has reviewed the consumers concerns. Invoices were sent to the mailing address obtained at the time of service for services rendered on May 26, 2020, which was determined to be a previous residing address. After not receiving returned mail, the account defaulted to an outside agency. At this time, the balance remains the consumers responsibility.
Should you have any further questions, please contact our customer ********************** department at **************.
Sincerely,
******* *.
Patient Advocate
American Medical ResponseInitial Complaint
Date:02/26/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son was transported via ambulance 1/27/21 via ambulance at the Firefighter/EMT's request. My son was transported to ****** where our son has been a member since 2012. He was taken there at my request since that is the insurance provider we have. Note, ***'s ask about hospital preference and it was made clear that we were ****** members. We were then asked to give our KP Member # to the gentleman who was inputing our son's information to what looked like a tablet. Fast forward 3 years later we receive a bill for payment in the amount of $1,925.71. Why would I need to pay for an ambulance when they were given this information and they knew we were headed to ****** because that was our insurance provider? The insurance # (member #) was provided to them. It was provided when they loaded us into the ambulance and they gave it to ****** when we arrived at the hospital. How is it that they don't have it available?Additionally, upon further research it is shown that AMR is know to "mistakingly" not bill customers and then request payments at a later time. This is not only unethical, but negligent. We already pay for insurance and insurance that is meant to cover these astronomical fees.Lastly, an attempt to provide our information was made however the representative who was in another country (*****) was asking for my social security over the phone. Why would I give anyone my social security over the phone? From another country? It was made clear to him that they had my son's insurance information and that a social security number would not be provided. No one seeks medical treatments and provides their social security - especially not over the phone.I do not mind paying for a "copayment" for my son's transportation. However, I do not see how asking me to pay $2,000 is fair, just, or ethical.There has also been a letter we received from ************** Collector) that we would like corrected.Business Response
Date: 03/11/2025
March 11, 2025
Better Business Bureau
PO BOX 191279
*****, ID *****
RE: Ambulance Transport
BBB Case number: 22994023
Dear Better Business Bureau:
Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.
AMR has thoroughly reviewed the concerns raised by the consumer. Many patients come in contact with Emergency Medical Services because of friends,family, bystanders, or law enforcement officials. Ambulance services were requested through the 911 system on the consumers behalf based on his condition at the time of service. AMR provided appropriate care and transport; therefore, the charges incurred for services are valid and correct.
The documentation from the time of service was reviewed and no insurance information was received. Unfortunately, we did not receive any further communication on this trip and the balance ultimately defaulted to collections on September 3, 2021. The consumer later received a collection agency notice which prompted contact to our office on February 9, 2024. At this time, the balance for this trip remains due with the collection agency.
Should the consumer have further questions, please contact our customer ********************** department at **************.
Sincerely,
****** *.
Patient Advocate
American Medical Response
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