Business Profile
Auto Service Contract Companies
American Auto Shield, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Service Contract Companies.
Reviews
This profile includes reviews for American Auto Shield, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.82/5 stars
Average of 331 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPeter N.
Date: 04/22/2024
1 starPeter N.
Date: 04/22/2024
This company is out to scam their customers. I had a repair on my vehicle which was the transmission my repair facility Aamco transmission gave them an estimate and they did not want to pay the labor charge instead they left me with a $1400.00 out of pocket charge which should only be $100.00 my deductible they gave me the run around with about 8 to 10 different employees none had any way of solving the issue one person will tell me they see the problem and they will send it back for review another will call and say that the repair facility is over charging me but even an idiot will see the difference between what they are paying and what the repair facility is charging I will not recommend this company to anyone dont take my work just read all the reviews on lineAmerican Auto Shield, LLC
Date: 04/24/2024
American Auto Shield examined your claim based on the review you have provided. We will be reaching out to you directly to resolve this in a timely manner.Review fromJay B
Date: 04/22/2024
5 starsJay B
Date: 04/22/2024
I see a lot of negative complaints, ****, I filed a claim last week, had no issues, with process took only 3 days to be complete, they agree to help paid to rebuild my transmission and give me a rental for 14 days thank u so much car ******American Auto Shield, LLC
Date: 04/23/2024
Thank you for sharing your positive experience with ***. We are committed to delivering a positive experience to our customers. Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to working with you here at American Auto Shield.Review fromGiovanni M
Date: 04/18/2024
1 starGiovanni M
Date: 04/18/2024
This company is a complete ripoff. I had a policy and they never issued a refund when I stopped my policy. Even though they said I would receive one. I put over a thousand dollars on my policy they never helped fix my car nor will they ever.American Auto Shield, LLC
Date: 04/22/2024
American Auto Shield examined your claim based on the review you have provided. American Auto Shield has checked for your specific VSC and phone number of record and found that no claims have ever been filed or called in. If you have experienced a mechanical breakdown, please refer to your contract and follow the claim process and have ************* facility contact the Administrator to facilitate adjudication of your claim.Review fromEdward L
Date: 04/12/2024
5 starsEdward L
Date: 04/12/2024
I had taken my car to a Lexus dealership ( *******/******* ** ) , the Tech and Rep told me that I need a motor in my car but after them talking to American Auto Shield had to tell the Tech what to do and found out it didn't a motor it was a catalytic converter was the problem and the dealership wanted to charge over $ ******* to replace it. I wanted to thank A A S for correcting this diagnosis. Who ever the person was that helped me I want to think personally ??????American Auto Shield, LLC
Date: 04/17/2024
Thank you for sharing your positive experience with ***. We are committed to delivering a positive experience to our customers. Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to working with you here at American Auto Shield.Review fromLee N
Date: 04/12/2024
1 starLee N
Date: 04/12/2024
I had the right sliding door actuator replaced on my 2016 Dodge Grand Caravan. The window had to be removed which required the 3 wide vertical plastic trim piece to be removed which is held on by small plastic molded clips. One or more always will break removing it. American Auto Shield denied to pay for it to be replaced which means in addition to my $200 deductible, I now have to pay $160 for the part. If this decision holds, I will drop them like a hot potato!!!American Auto Shield, LLC
Date: 04/18/2024
American Auto Shield examined your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract.Review fromvanessa h
Date: 04/10/2024
1 starvanessa h
Date: 04/10/2024
My claim was denied because the adjuster claimed I had slug on my engine. I did not have slug on my engine even if it was my head bolt was loose/ damage which was the primary cause of my engine failing which is fully covered under my contract. The inspector even confirmed that the head bolt being loose/ damage was the primary cause which is fully covered under the my warranty. My claim was originally approved but somehow the mechanic and the adjuster had some sort of conflict which I believe was the cause of the decision. The decision wasnt even made based on the investigator whom is sent out to determine the primary cause it was base on the adjuster. The adjuster told the shop prior to inspection that the warranty company wasnt gonna cover the repair. Then after I got a phone call that they were sending an inspector out that came about a week later. Car had been sitting in the shop for 3 weeks had to pay a slue of money for car rentals and there bazzar request to tear down the engine so that they could make a bogus claim. Please *** dont let them get away with this type of fraud.American Auto Shield, LLC
Date: 04/19/2024
American Auto Shield examined your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract.Review fromBrad R
Date: 04/09/2024
1 starBrad R
Date: 04/09/2024
American Auto Shield is the worst. Misleading sales practices. Most auto dealers hate dealing with them. I purchased the most expensive plan. I was told I would be covered after four weeks and a 1000 miles. ***** in month two, I discovered a fluid leak and clicking in my engine. I took the car to an approved mechanic. American Auto Shield authorized the mechanic to tear down the engine to find the issue. It took two weeks for an inspector to look at the car. 5 days later, they declined coverage based on "pre-existing" condition. It's safe to assume, a vehicle that's well maintained, after ****** miles will have "pre existing" wear and tear. They didn't even pay to have the vehicle reassembled. They are misleading and a rip off. There are legitimate warrantee companies available, American Auto Shield is not one of them. It's been a long time since I've felt this misled or ripped off. DON'T TRUST THEIR SALES PEOPLE!American Auto Shield, LLC
Date: 04/10/2024
American Auto Shield examined your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract.Review fromEdmund J
Date: 04/05/2024
1 starWhat value does the Diamond Coverage provide? That's a great question that continues to perplex me when a claim is filed by my auto shop. First, the marketer of the policy is Carshield. However, the administrator is American Auto Shield. The process of calling back regarding my pending claim is arduous and time consuming. I don't expect full coverage for the parts and labor. But, I do expect a smoother process of following and understanding the totality of the claim - what's being covered, what's not being covered, how much of the part cost is being covered by the plan and why it's not a higher reimbursement rate. Also, the customer (me) cannot call the claims adjuster directly. The process lacks transparency and efficiency in making the claims process smoother and less frustrating. Where does Carshield / American Auto Shield find supposed parts that cost 10-15% of the quoted cost from the auto shop? Are the parts new/used/OEM?I expect better service and results from Carshield / American Auto Shield and I refuse to accept the 'approved' covered amount without a more transparent interaction and process with your organization. You need to make this right.Review fromangel l
Date: 03/28/2024
1 starangel l
Date: 03/28/2024
I would give zero stars if I could this company is extremely unprofessional and I work in the car business and had several customers fight to get their cars repaired. They refuse to send out inspectors and claim evidence submitted is a picture of a picture.American Auto Shield, LLC
Date: 04/03/2024
Thank you for leaving a review for American Auto Shield. We were unable to find a Contract Holder or *************** Contract that matches the information provided. Please contact the Administrator of your *************** Contract to initiate a claim.Review fromChristopher R
Date: 03/26/2024
1 starChristopher R
Date: 03/26/2024
One star because I can't rate lower. I have a **** escape,last year had to have transmission replaced they replaced it with a used one with tone year warranty instead of going with **** rebuilding mine for extra ****** and a three year warranty. Well as usual you don't know on used transmissions. Transmission went out a couple of weeks before end of the warranty which is March 10th, **** had it in and checked March 6th. They didn't get back to **** till March 11th. Then they stated to me they are NOT going to honor the warranty because the warranty is expired and they don't want to argue with their supplier. When I questioned the supervisor more he stated to me, in a nasty tone.i am not discussing this any further, a new claim will be opened. Now their telling me they are NOT sure they are paying to have transmission replaced. They are asking **** to tear apart the transmission to see what went wrong with it and they want a oil sample and already had to have it removed from the car. All this so far has had to be approved by me and and now they are asking for photos of it,which they keep sending me text messages and emails for. So far at this moment I owe **** over ******* for labor if they don't approve the repairs and that does not include putting the transmission back together and back in car. And if they do approve it I will still owe **** around ******* to get car back for what they don't cover. Plus when I questioned them on transmission now they are telling me it was a rebuilt transmission not one from junkyard. Which is interesting because last year I had to pay for it to be cleaned before it was installed and according to **** it was from lkq which a junkyard. ?? They are getting out of paying for transmission to be replaced that's under warranty. And try to get out of paying for another seems to meAmerican Auto Shield, LLC
Date: 03/27/2024
American Auto Shield examined your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the *************** Contract.
American Auto Shield, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.