Business Profile

Battery Supplies

Duracell

Headquarters

Complaints

This profile includes complaints for Duracell's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i bought a set of duracell headlight assembly lights at xmas 2023, they stopped working properly the tilt position does not hold, so you can not point at a direction, it drops. useless, contacted duracell who told me to contact infinity x1, sent several messages no response. not happy with the product

---------- Forwarded message ----------
Business Response
Date: 04/26/2024
We have reached out to the licensee responsible for this product and they have informed us that they have resolved this issue with the consumer. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 05/03/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

**** ******* still have not recieved replacement
Business Response
Date: 05/09/2024
We have confirmed that this issue has been resolved to the consumer's satisfaction. Thank you.
Duracell Consumer Relations
Initial Complaint
Date:02/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31, 2024 I purchased two packs of Duracell Procell AA 24 Pack. I paid $27.39 and the purchase was made on **********. I purchased these batteries for a project I was involved with dealing with clock movements.

After installing a fresh battery in the movement, the clock started up and stopped 2 hours later. I thought I had a bad battery so I replaced it and the same thing happened with the replacement battery. Due to Hazmat, I was unable to return these back to Amazon so I sent an email to Duracell. Case # ***** was opened and I was dealing with multiple people in email. Primarily with Heather who insisted the reimbursement I was going to receive was in the form of a coupon. I immediately refused and submitted proof of purchase and requested a full refund in the form of a check. Duracell refused and today I received a coupon for $5.00 off my next Duracell purchase.

Is this a joke? $5 coupon when I spent close to $30 on batteries that don't work?
Business Response
Date: 02/23/2024
We have reached out to this consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 02/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Shame on Duracell for not resolving this very simple matter directly with me and it took a BBB complaint to get resolved.

Sincerely,

****** *********
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased several sets of Duracell batteries (~$75), which claim a 10 year shelf life. Unfortunately, all of the batteries have lost significant charge, and a good number have leaked. One set of AA batteries leaked into a scale.

I contacted Duracell in 2022 but they only offered to reimburse for the scale it leaked into (~$30), and $45 worth of Duracell coupons. For obvious reasons, I'm not looking to purchase more product with the potential to damage the equipment it's in; I am looking for a refund for the batteries that did not meet its claim guarantee.

I originally contacted Duracell about 5 set of batteries, but two of those have since passed their expiration date. These are the specifics about the remaining sets purchased that are still within their expiration dates:
Set 1 (24 AA batteries), purchased 6/25/2017, battery expiration date 12/2025
Set 2 (12 AAA batteries), no records of purchase date, battery expiration date 3/2027
Set 3 (8 D batteries), purchased 8/22/2020, battery expiration date 3/2029
Business Response
Date: 02/21/2024
We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations Team
Customer Answer
Date: 02/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. They noted that they will be sending a check in the amount of $81.35 to cover the costs of three sets of the batteries, and the scale it damaged in 6-8 weeks (screenshot attached). Assuming that check gets to me, this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:01/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a portable jump starter for my car and when came the day I finally needed it, It failed to work. I contacted the manufacturer through email for a replacement. I was instructed to provide evidence of purchase. After providing all receipts and proof of purchase, I was told that the manufacturer stop manufacturing them and that I should be receiving a check in a couple of weeks . It's been a month and I am with no news of them. All my attempts have remained unanswered .
Business Response
Date: 01/26/2024
Our licensee, ******* ***, has reached out to the consumer and has resolved this issue with them. Thank you.
Duracell Consumer Relations
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/8/20 I purchased a Duracell Ultra Platinum ********* with a 4-year warranty from ********* ****.

In 4/23 the battery level fell to 11.7v and I took it to ********* **** to address the issue since it was still under warranty. After 8 hours ********* **** returned the battery to me stating that it was fine. The volts dropped to 12.5v within one day of getting it back. From that point I had to keep it on a trickle charger.

The same issue occurred in 11/23 after leaving the car at the airport for two days with the trickle charger. I again returned it to ********* ****. They had the battery for more than 24hrs before returning it to me telling me the battery was fine. This time, however I left the battery out of my vehicle overnight (with no load on it) and the volts dropped back down to 12.2v and would not start the car. At this level the battery is about 50% of capacity and no longer able to hold a sufficient charge to start and run the car. Even when I'm able to start the car after putting it on a charger the volts will not stay high enough to run the Prius hybrid when the engine shuts down.

Even with a trickle charger attached the battery will not hold above 12.5v and quickly drops once the charger is removed.

I contacted ********* **** again they referred me to Duracell.

I contacted Duracell via email to inquire about their warranty but they did not respond to that request and rather directed me back to ********* ****.

********* **** told me that Duracell would not authorize replacement and Duracell told me ********* **** handles warranty issues. This leaves me with no ability to address the defective battery.

Neither Duracell nor ********* **** would tell me the guidelines under which the battery should be replaced under warranty. At minimum it should be able to start and keep a 1.8 liter Prius running. A properly functioning 12v battery should maintain 12.6v for days without dropping.

The battery should be replaced under warranty.
Business Response
Date: 12/11/2023
Our licensee, ********* ****, has reached out to the consumer several times to help resolve this issue. As of the date of this note, they have not yet heard back from them. Thank you.
Duracell Consumer Relations
Business Response
Date: 12/11/2023
Our licensee, ********* ****, has reached out to the consumer several times to help resolve this issue. As of the date of this note, they have not yet heard back from them. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 12/12/2023

Complaint: ********

I am rejecting this response because:
This is simply not
true.

I have not received
a call or email from anyone regarding this issue. After reading Duracell's response claiming to have reached out to me I
called their customer relations department. They found the complaint but stated
that they had no record of anyone contacting me. I was then transferred me to
someone who handled complaints. That person also found no record of anyone from
Duracell contacting me. They transferred me to the vendor, ********* ****
corporate office.

The ********* ****
representative also stated they had no record of anyone contacting me, although they had a record of the complaint. They then concluded that it must have been
referred to the local store but had no record of a store referral, no record of
the store being contacted regarding the complaint, nor a record of anyone
contacting me.

Additionally, I have
no messages or missed calls from any number associated with Duracell or
********* ****.

The ********* **** representative told me that
someone from the corporate office would contact me. They did not so I called
again. Again I was told ********* **** had no one assigned to the case and
would return the call. As of this reply no one has contacted me despite confirming both my phone number and email address.
Sincerely,

**** **********
Customer Answer
Date: 12/12/2023

Complaint: ********

I am rejecting this response because:
This is simply not
true.

I have not received
a call or email from anyone regarding this issue. After reading Duracell's response claiming to have reached out to me I
called their customer relations department. They found the complaint but stated
that they had no record of anyone contacting me. I was then transferred me to
someone who handled complaints. That person also found no record of anyone from
Duracell contacting me. They transferred me to the vendor, ********* ****
corporate office.

The ********* ****
representative also stated they had no record of anyone contacting me, although they had a record of the complaint. They then concluded that it must have been
referred to the local store but had no record of a store referral, no record of
the store being contacted regarding the complaint, nor a record of anyone
contacting me.

Additionally, I have
no messages or missed calls from any number associated with Duracell or
********* ****.

The ********* **** representative told me that
someone from the corporate office would contact me. They did not so I called
again. Again I was told ********* **** had no one assigned to the case and
would return the call. As of this reply no one has contacted me despite confirming both my phone number and email address.
Sincerely,

**** **********
Initial Complaint
Date:10/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a battery from ****** and defective now and contacted Duracell but first they said to contact a vendor name ******** and they are saying that they cant help me. I contact Duracell back and they said to contact ***********. I spoke to *********** and they said that they only cover warranty if I bought it from them. I am getting turn arounds here. Now Duracell customer service is not responding to my emails. I need a replacement or refund.

Product and date

************ *********
Business Response
Date: 10/25/2023
We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 25 I contacted Duracell so that they could fulfill their 10-year warranty.
-----------
I tested the batteries with a battery tester and none were good.
How many batteries fit inside the device at once? 1
What is the brand and model number of the device? ******** ******** ******** ******
How many batteries did you have this issue with? All of them
Where did you buy this package? Amazon
How were these batteries being stored? In a drawer in the house at room temperature
What is the packaging code stamped on the back or bottom of the package? ********** ** -----------
On April 26 they said they were sending me a coupon. It never arrived. I complained.
On May 15 they said they were sending me a coupon. It never arrived.
The original purchase was on July 20, 2022 for $20.78
"Duracell Coppertop AAA Batteries with Power Boost Ingredients, 24 Count Pack Triple A Battery with Long-Lasting Power"
Business Response
Date: 07/27/2023
We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations Team
Customer Answer
Date: 07/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Duracell AAA 40 pack from ****** and started leaking. The package has a 10 years storage guarantee. I contacted Duracell and they got all the package information and they said they will send me a $15 gift card. I accepted this offer but I received a Coupon with the value of $15. I tried to use the coupon at ****** but ****** will not accept their coupon. If I try to buy from any other retailer the 40 pack will cost around $30. I didn’t use any of the batteries in the leaking package and I prefer if Duracell send me a 40 AAA package instead of the coupon. They can cancel the coupon when I get a replacement package.
Business Response
Date: 06/20/2023

We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mar. 14, 2023 I created online case #****** with Duracell Product Specialist Gina for leaking Duralock ****** AA batteries damaging my ******** ******** ****** ******* Wall Clock. I created the case by completing Duracell's online form with all the requested information such as best before date, battery date code, installation date, etc. and provided four photos of the leaking batteries and the corroding battery contacts in my clock. I asked if Duracell will "repair or replace" the clock as guaranteed on the back of Duracell's original product packaging.

Mar. 15, 2023 I replied to Duracell Gina's request for additional information such as the device's age, Duracell's packaging code, approximate device replacement cost, environmental conditions, storage conditions, battery supplier, etc. As instructed, I "Replied" to Duracell's original message without changing the subject line.

Apr. 4, 2023 I replied a second time to the message thread without changing the subject line and asked Duracell to confirm that they have everything that they needed from me to proceed with my claim. No response from Duracell.

Apr. 12, 2023 I replied a third time to Duracell's message thread without changing the subject line, asking Duracell to respond with the status of case #******. Again, no response from Duracell.

Apr. 28, 2023 Created this BBB case seeking $76 check for replacement cost of ******** ******** ****** ******* Wall Clock since I do not trust Duracell to respond if I sent them the clock for repair.
Business Response
Date: 05/17/2023
We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 05/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

It is unfortunate that I had to create a BBB case because the business's customer service stopped responding, but I thank BBB for your assistance.

Sincerely,

****** ****
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased sealed non broken Duracell battery pack on amazon. 6 pack of ** **** ** with expiration date of 2030. All seems to be dead out of the package. I tested 3 our of 6 and 3 were completely dead. 3 remans sealed n the same package. I want Duracell replace this pack since its guarantee quality. They can ship a new set of batteries to the adders I provided, I can ship 3 dead packed with 3 other sealed for the possible investigation.
Business Response
Date: 05/05/2023
We have reached out to the consumer and have resolved this issue with them. Thank you.
Duracell Consumer Relations
Customer Answer
Date: 05/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

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