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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26/23 I requested a withdrawal of my account from the Espnbet sports book application. The platform states withdrawals will be processed within 24 hours. I have been waiting 4 days and unable to reach a person to discuss the delay. Waiting on $2641.21 still.

      Business Response

      Date: 12/13/2023

      Dear Better Business Bureau, 

      Thank you for bringing this to our attention. We will be reaching out to the customer directly to resolve this issue. 

       

      Thanks again,

      Stephen M*******

      Manager, ESPN Fan Support 

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never paid out my two winning ******* bets . I've attached screen shots of my account total before the bets vs my account total after the bets ..... the dates and bet Ids are clear. When I contacted customer support about the issue they hung up on me

      Business Response

      Date: 11/29/2023

      Dear Better Business Bureau, 

      We will be reaching out to the customer directly to troubleshoot and help resolve this issue. 

      Thanks, 

      Stephen M*******

      Manager, ESPN Fan Support 

       

       

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from ESPN+ stating that the annual charge for the account would go up to $109.99; however, my account was free. I contacted them after finding out that they had charged me $99.99 on December 23, 2022. Customer service representative "Ma J***** B" told me that it was for an old account that I deleted. She stated that she can't give a refund and had to escalate the issue. I was then told that another representative "Rosie" stated that she could not give a refund because magazines had been sent out; however, ESPN The Magazine stopped print production in September of 2019. I had not received a magazine in over 4 years and was being charged on an account I had deleted years ago. After 2 hours speaking with customer service, all they could tell me was the most the system would let them refund was $8.77 and send me an email in 5 to 7 business days informing me of an end result. They charged me without my knowledge on an old account that should have been deleted years ago for a product that was no longer being provided. They make it almost impossible to cancel an account and then secretly charge the customer anyway. I want a full refund for the $99.99 they should have never charged and can't believe they do this to life long viewers and customers.

      Business Response

      Date: 11/28/2023

      Good afternoon.  We have reached out to the fan via email in regard to their BBB Complaint.   We apologized to them for any inconvenience that they have encountered.   We advised them that they previously had an ESPN Magazine subscription and that when the magazine was deprecated, they were moved over to an ESPN+ subscription under their email address.  We advised them that we found the subscription associated with the transaction and have processed a cancellation and a refund.  Since our support agents did provide them with a partial refund for $8.77 on 11/19/23.   We have processed the remaining refund in the amount of $91.22 on 11/20/23.   We advised them to allow 3 to 5 business days for the refund to reflect in their account.

      Thank you,

      ESPN+ Support

      Customer Answer

      Date: 11/28/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    • Initial Complaint

      Date:11/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop emailing me. I never signed up to receive emails. Take me off your list immediately.

      Business Response

      Date: 12/13/2023

      Good morning -

      We reached out to the fan via phone and left a voice mail on 11/28.  We advised them that they were placed on the opt out list for all emails on Nov 6th.  They should not be receiving any further emails from ESPN+.

       

      ESPN+ Support

    • Initial Complaint

      Date:11/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled ESPN Plus but I’m still being charged every month for the last 5 months @ 9.99 every month. I went to bank (after talking to ESPN to explain that I have no service with them but still being charged) The bank cant do anything about it because it is a reacurring charge so we canceled our debit card. Please help. I’ve contacted ESPN at every number listed and some don’t sound legit so I hang up.

      Business Response

      Date: 11/28/2023

      We have reached out to the fan in regard to their BBB complaint via email.   Our first attempt was on November 9th, where we advised that we would like to assist them but with their email address, we do not see any active subscription to ESPN+.   We asked to provide some more information in regard to their subscription such as any other email addresses they may have that is associated with ESPN+; billing zip code; as well as other information.   We follow up with another email today, 11/28.   We have not heard back from the fan.

      Business Response

      Date: 11/28/2023

      We have reached out to the fan in regard to their BBB complaint via email.   Our first attempt was on November 9th, where we advised that we would like to assist them but with their email address, we do not see any active subscription to ESPN+.   We asked to provide some more information in regard to their subscription such as any other email addresses they may have that is associated with ESPN+; billing zip code; as well as other information.   We follow up with another email today, 11/28.   We have not heard back from the fan.

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $120.93 on 10/23. I was only aware of the charge by checking by statement. The charge was for an auto-renewal of an ESPN + subscription. I can't use ESPN + due to my cable provider so the past subscription was only used up until my cable provider stop providing the channel. I also do not have any sort of reminder that my subscription is on auto renewal as I cancelled it after my provided ended the channel providing. I called ESPN to cancel, I will pay for a month due to my subscription auto renewing on the 10/22 but due to the fact I am not able to use the services, I would like to be refunded the remaining price of the subscription

      Customer Answer

      Date: 10/26/2023

      My apologies, my full name is ***** **** **

      Business Response

      Date: 11/10/2023

      We reached out to the viewer via email on 10/26 in regard to their complaint.   We advised them that their subscription was through ****, a third party provider.  We advised them that we do not have access to **** billing system to cancel and refund but that we will reach out to our partners at **** to see if they can process the refund on the viewer's behalf.   On 10/27, we received notification from the **** team that they have processd a refund.  We advised the viewer of this today via email.

    • Initial Complaint

      Date:10/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was automatically enrolled into a plan after agreeing to watch a fight. My mistake but have paid all unapproved costs without complaint. However, ESPN won’t let me cancel after multiple requests!

      I have tried to cancel via my TV App and the App on my Phone with no luck.

      I called on 10/24 with terrible service and odd questions from representative. I requested any information to document her service and she avoided all requests and did not provide any information. I requested my plan be canceled. She then confirmed verbally my plan was canceled. When requesting a confirmation she then put me on hold and hung up.

      I called back within minutes and was put on hold for 20 plus minutes. I was connected with a gentlemen claiming he wanted to help. Again no information about him was provided even though I requested. He asked all new questions then we’re requested from prior rep. Seemed really off. When I questioned him I was placed on hold and was hung up on yet again.

      In total was on hold over an hour an a half tonight with no resolution yet again. Terrible service. ESPN is a complete scam!

      Due to prior reviews I recorded my interactions with incompetent representatives.

      Business Response

      Date: 10/25/2023

      We have reached out to Mr. ****** via email (****************** & ******************) today in regard to their complaint.  We apologize for the inconvenience they experienced with our support team.   We advised them that we strive to make our customer experience as flawless and easy as possible.  We let them know that we have listened to both calls and that there is room for improvement with both agents and that we will work with their manager and training team to ensure this occurs.   We advised them that their subscription was canceled on 10/24/23 and that their current subscription to ESPN+ is valid until November 6th when it will expire and not auto-renew.

       

      Thank you,

      ESPN+ Support

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an account to be able to watch my home teams play via ESPN+; however, I keep getting “This event has been blacked out in your area.” You prevent your home team fans from watching their home team play at their HOME LOCATION!! Your company is a scam and a ripoff!

      Business Response

      Date: 11/04/2023

      We have reached out to the viewer via email on October 24th in regard to their complaint of being blacked out from watching their local team.   We asked for more information (zip code, IP address and team being blacked out from) so we can further investigate.  We did not hear from them from the first attempt.   We followed up with via email on 11/3.   They responded providing us with their zip code ******) and their team (************ ******).   Based on this information, we advised them that from their location ****** in ********), they are blacked out from all *********** ***** games due to their Regional Sports Network (*** ****** ************) being available through a cable/satellte provider. We advised them that *** ***** **** via ESPN+ provides over 1000+ out-of-market games throughout the regular season.  Due to the RSN being available in their region, they are blacked out from all home and away games.  The games are available in replay approximately 24 hours after completion of the live broadcast.


      Thank you,
      ESPN+ Customer Support

    • Initial Complaint

      Date:10/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Espn + executes unauthorized charges of $99.99 to my credit card every two years. They have my information based on a magazine subscription from 10-12 years ago.

      Every two years I have to repeatedly call & email espn customer support and my bank. It’s theft. They attempt to steal my money and in the end they have stolen my time.

      Business Response

      Date: 10/11/2023

      We have reached out to the viewer today in regard to their complaint.  We advised them that we could not find any subscription under the email address they had provided on the complaint.  We asked for more information (any other email address; first 4 and last 4 digits of the card charged; mailing address) so that we can find the subscription in question.  The viewer responded back with the information and we were able to find the subscription under **************************.   We were able to cancel the subscription and process a refund in the amount of $99.99 back to their account.  We advised them to allow 3 to 5 business days for the refund to reflect in their account.   We also advised them that we have placed a request to have this email address removed from our database.

      Thank you,

      ESPN+ Customer Support

      Customer Answer

      Date: 10/11/2023

      I found an old email that was on their file. They have began process to refund unauthorized charge. My concern is motivating espn + & ****** to eliminate my information so they don’t attempt an unauthorized charge again.

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $107.99 by ESPN on 9/03/2023. I was no longer able to watch football games because of the ****** dispute with Spectrum. But after I paid, I was still unable to access the ESPN games. I figured I could cancel after a month (or after I was billed) and receive a rebate.
      I contacted ESPN support today, and the agent clearly stated I would be reimbursed.
      But then I received an email stating “we are unable to approve your request.
      Since the ESPN service was terrible from the beginning, and since I never used the service, and since it’s now redundant, as I have ESPN through Spectrum, I think I should be reimbursed.
      I would be satisfied with a prorated charge of one month.

      Business Response

      Date: 10/09/2023

      Good Afternoon.  We have reached out to the viewer today in regard to their complaint.  We have advised them that a full refund was processed and approved back to their account on October 8th.   We advised them to allow 3 to 5 business days for the refund to reflect in their account.

      Thank you,

      ESPN+ Customer Support

      Customer Answer

      Date: 10/09/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    ESPN, Inc. is NOT a BBB Accredited Business.

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