Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ESPN, Inc.

  935 Middle St ESPN Plaza Bristol, CT 06010-1000

• 

  ESPN, Inc.

  PO Box 641793 Omaha, NE 68164

• 

  ESPN, Inc.

  1230 Washington St Newton, MA 02465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESPN+ makes it impossible to cancel my subscription. I've tried to cancel my subscription with the ESPN app, and also on the website using both a desktop computer and my mobile device. Ultimately it tells me to go back to the App Store on the mobile device that I initially enrolled with in order to cancel (I have since upgraded my cell phone). This is intentionally done so that you cannot cancel and they can continue to bill you.
  
  After performing online research, I found a phone number for ESPN+ and attempted to cancel my subscription. This does not work any better. I've called multiple times. When I finally was able to get through to someone, it is an inaudible and muffled voice in an international call center. They hang up on you and place you on lengthy hold periods to make you go away. I don't know what else to do.
  
  I haven't used the ESPN+ service in nearly a year and want my subscription fees refunded. At a minimum, I want them to cancel my subscription, because they continue to charge me each month!
  
  My account email address is ************************

  Business Response

  Date: 07/14/2023

  We have reached out to the viewer via email.  We apologized to them for the experience they have encountered with attempting to cancel and for their experience with our Customer Support agent.  We advised them that after reviewing their subscription that their subscription is via a 3rd party vendor, ****.   All subscription purchased via a 3rd party vendor (****, ******, ****** and ****** ****) would need to be canceled through that provider as we have no access to the providers system to cancel or refund.  We provided them the following link to cancel through **** *******************************************),   

  Thank you

  ESPN+ Customer Support

  Customer Answer

  Date: 07/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It's amazing how responsive they are once you are involved.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I called the customer service line after I pay for a service and it was saying due to my location I don’t have access. After spending 8 minutes on the phone which most of that was on hold while
  They were looking up my account they stated that is normal practice to take 8 minutes to find an account. After being asked to be put on hold again I tried to escalate and the employee told me that they don’t have the access to escalate to a supervisor or manager. This is completely unacceptable to put your employees in a position where they have to spend eight minutes, verifying an account after getting the information, and also not allowing them to escalate to a supervisor on the phone. This is worse than my original complaint which is that I’m paying for a service and I’m not provided. Put your employees in a position where they can’t speak to the issue or put a manager on the phone because they don’t have the ability to transfer is completely unacceptable as a business practice. I wanna know why I don’t have access to a service that I am paying for. In addition, I wanna know why if I call into customer service I cannot escalate to a manager and speak to a manager. I also want to know why it takes eight minutes to verify a customer after you take very sensitive information I want to know what you’re gonna do to fix it and to make it right.

  Business Response

  Date: 07/30/2023

  We have reached out to the viewer on several occasions without any success.   We reached out via phone at **** ********  on 7/12, 7/19 with email, 7/20, and 7/24 but were unable to leave any voicemail as their voicemail indicated full.  We followed up the last call with an email on 7/26 asking them for a good time and day to reach out to them.   We have yet to receive a response from the viewer.

  
  Thank you,

  ESPN+ Customer Support

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th I purchased a pre-paid **** card because I wanted a subscription to Espn+. I am new to this country, therefore I don't have a bank account yet. I attempted several times to initiate the subscription with the card, but their website kept saying there was an error. I assumed the charges had not been processed. However, later I found that they had in fact been processed 5 times for $9.99 each time for a total of $49.95 because the charge appeared on my ******* **** statement.
  
  I contacted ******* ****, but they stated they could not reverse the charges. They instructed me to contact ESPN. I initially contacted them on 5/29. I was told that the refund would be processed in 10 business days. On Tuesday 6/14 I checked with ******* **** to see if the refund had been issued. They stated the card is no longer valid because the charges have not been reversed and the $50 card only had a 5 cent balance. I proceeded to contact ESPN by chat. After an hour long communication, I was told that the account is inactive and that there are no charges to be found. I can however, login to the account but the account does not show a subscription.
  
  I was then told to email **************************** to dispute the charges and to submit a copy of the statement with the charges. I did so on 6/16, but on 6/29 they told me they could not find the charges in their system and referred me back to ******* **** who has already told me on several occasions that ESPN must resolve.
  
  In conclusion, ESPN will not refund the $49.95 and never initiated my subscription.

  Business Response

  Date: 07/06/2023

  We reached out to the consumer today via email in regard to their complaint.   We apologized to them for the inconvenience they encountered.  We have advised them that we are unable to find any subscription using their email address or the information they provided to our support team when they contact us originally via chat.   We also took a look a the ******* Gift Card statement that they provided, and the merchant name is not one that we use.   If subscriptions are purchased directly from ESPN+, the merchant name would be ESPN **** *** ****.   We asked them if they purchased a subscription through a third party source as the merchant name is "Listener Support", this is not ESPN+.  We also advised them of this as well as letting them know that ESPN+ does not accept Gift Cards as a form of payment for subscriptions.  For a subscription to ESPN+, we only accept credit/debit card as well as ****** **************************************************************************************************************.  We suggested to them to contact ******* Gift Card support to file a dispute on the transaction.

  Thank you,

  ESPN+ Customer Support

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ESPN+ today to watch ********* ******. I signed up on the ESPN app on my smart tv. I've spent the last 2+ hours trying to cancel this subscription as it doesn't have any of the matches I want to see available - they are all on ESPN3. There is no disclosure of this when one signs up. I have tried cancelling using my smart TV, my laptop, and calling the 800 number provided. I've exhausted all my resources so am reaching out to formally complain that their cancellation options are impossible to complete. I find this to be very unprofessional and would like my subscription cancelled as of 7/3/2023.
  Thank you.

  Business Response

  Date: 07/05/2023

  We have reached out to the viewer today via email in regard to their complaint.  We apologized for the inconvenience they have encountered.  We advised them that ********* is being streamed/televised across the ESPN family of networks (ESPN, ESPN+ and ESPN3).   We advised them that their subscription is via ****** ***** a third party vendor.  For subscriptions through 3rd party vendors, all requests for cancellations and refunds would need to be made through them.  We advised them that we have reached out to ****** **** on their behalf to have the subscription canceled and refunded.  The refund was processed today back to their ****** **** account.  They should allow 3 to 5 business days for the refund to reflect in their account.

  Thank you

  ESPN+ Customer Support

  Customer Answer

  Date: 07/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am grateful for the refund but feel ****** **** needs to be held accountable by ESPN for their unprofessional business practices with regard to customer cancellations of subscriptions.

  Please refer to this e-mail from an ESPN representative:

  Hi Lynn,
  
  Hope this email finds you well.
  
  My name is Frank and I am the Manager for ESPN+ Support Tier 3, the highest level of support at ESPN+.  We are in receipt of the BBB Complaint filed on your behalf in regard to purchasing ESPN+ to watch ********* but not being able to stream the matches that you would prefer to see.  We apologize for the inconvenience you have encountered.  ********* is being carried across the ESPN family of Networks (ESPN, ESPN+, ESPN3).   For matches being televised on ESPN and ESPN3, you would need to login using your satellite/cable provider account if these channels are part of your satellite/cable package.    
  
  We understand that you are attempting to cancel your subscription to ESPN+ but have been unable to.  In reviewing your subscription under your email address ([email protected]), your subscription was purchased via ****** ****.   Subscription purchased via third party vendors such as ****** **** must be canceled through them.   We have reached out to ****** **** on your behalf to have the subscription canceled and a refund processed.  The refund was processed today via your ****** **** account.  Please allow 3 to 5 business days for the refund to reflect in your account.
  
  If you have any further questions in regard to ESPN+, please contact our ESPN+ Customer Support team at ###-###-####.
  
  Thank you,
  
  Frank V.
  Team Manager (Disney+ & ESPN+ Tier 3), Viewer Experience
  Disney Streaming
  

   

  ESPN should be responsible for ****** **** if they are going to use them to sell ESPN+ subscriptions.  It is impossible to cancel ESPN+  subscriptions via ****** ****.  Until ****** **** makes cancellation customer-friendly, I am not satisfied with the resolution. Thank you.
  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 07/10/2023

  We reached out to the viewer today via email on the rebuttal.   We advised them ESPN+ takes every report seriously.  We advised them that we will work with our external vendors to improve on their process for cancellations.   We also advised them that if they wish to resubscribe to ESPN+ in the future to subscribe directly through ESPN+ on the web.

   

  Thank you

  ESPN+ Customer Support

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered service on 4-2-2023, cancelled on same day after watching one basketball game.
  Received email cancelling my service as shown in screenshot.
  You would expect a reputable business would send a receipt after charging you. They never did. I found out that ESPN has been charging my credit card without notification.
  They charged me an additional two charges 5-2-2023, 6-2-2023.
  
  They need to refund these two charges at $10.59 each.

  Business Response

  Date: 06/22/2023

  We have reached out to the viewer via email on 6/19/23.  We apologized to them for the inconvenience they have encountered.  We advised them that in reviewing their complaint and the attachment they provided, the request that they had originally made was to remove their data from our database.  We advised them that this would not cancel their subscription.   We have advised them that we have canceled their subscription and provided a refund for the month of June.  They should receive this in 3 to 5 days.  We also advised them that we could not process a refund for the month of May as the charge was being disputed via their card/bank processor.  Due to the dispute we are unable to process the May refund.

  They responded back stating that our practices are deceptive and provided a list of reasons.   We responded back to them today (6/22) again apologizing for their experience.  We stated that we will work with our back end team to make ESPN+ more user friendly.

  
  Thank you,

  ESPN+ Customer Support

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My names ****** and I have had an ESPN Plus subscription now for about 6 months, my phone number is 734-877-0456 and my espn plus login email is “**************”. When i signed up for the tv service the website showed that you would be able to view live *** games and no games have been aired live for me to stream. When i signed up for the service i thought that all games from the sports leagues which are listed would be able to be streamed. I want my refund for the months that I never got to use the service, I do not want the ESPN Plus service any more as they have misled me by what their subscription plan actually offers

  Business Response

  Date: 05/30/2023

  We have reached out to the viewer in regard to the BBB Complaint.  We advised them that ESPN+ is not a TV service and does not stream all *** games.  We simulcast some games that are played on ESPN linear network.  We also advised them that their subscription to ESPN+ is through a 3rd party provider, ***** *****s.  To cancel their subscription they would need to go through ***** *****s.  We have provided them with a link to our help center page on how to cancel which provides a section of how to cancel via third party providers.   

  Thank you,

  ESPN+ Customer Support

  Customer Answer

  Date: 05/31/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because When i first signed up for ESPN + the advertisement on their website showed *** and *** leagues which was why I signed up
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/01/2023

  Good Morning-

  We have reached out to the viewer via email yesterday (5/31).  We apologized to them for the inconvenience they have encountered.  We stated to them that ESPN+ does not carry all *** games.  We only carry some *** games throughout the season as they are simulcast selected games that are televised on ESPN and ***.  For example, Game 1 of the *** Finals between the ****** ******* and ***** **** will be available on ESPN+ as it will be a simulcast broadcast with the network telecast from ***.  This holds the same for *** games.  We do not stream all *** Monday Night games on ESPN+.  We only stream a designated select free *** *** games throughout the football season.
  
  We advised them that we do offer many other sporting events such as soccer matches, from ** **** and **********, to *** ******.   In reviewing their subscription, we do see that you have enjoyed some our ESPN+ programming in the last 30 days. 
  
  We advised them that If they wish to still cancel the subscription and obtain a refund, they would need to go through ***** *****s as the subscription to ESPN+ was purchased through them.  To cancel their subscription through a third party provider, we provided them with a link to the our Support Center FAQ where they can viewed directions on how to cancel through third party providers.

  Thank you,
  ESPN+ Customer Support

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered PPV on May 17, 2023, ESPN+. Called May 17, 2023 after I discovered I was charged 74.86 cents for a $59.99 fight that occurs this Sat. May 20, 2023. I received an email which is filed, notifying me that I will be refunded $10.68 for the subscription, they will not refund my remaining balance of $64.19. Called today May 18, 2023 and was told they could not get the refund to go through their system, and was told the same thing May 17, 2023 phone call. Also was giving false hope that "if it does go through," it will take 3 to 4 weeks before I receive the refund. I don't trust ESPN+ now, and here is the reasons, they have not emailed me to confirm they are working on this issue, second customer service cannot even enter the refund into their system. And last, if their system will not accept the request for my refund of $64.19, how in the world will I get my money back, and oh by the way the money I have sent to my Discover credit card ending in 2309, for $74.87. Now if this is the game ESPN+ is playing on CUSTOMERS' they can keep the refund, because they can not be trusted by the public. Buyers be aware of the pratice!!!

  Business Response

  Date: 06/02/2023

  Good Afternoon -

  We have reached out to the viewer via email today (6/2).  We apologized to them for the inconvenience they have encountered.  We have advised them that a refund for $64.19 was processed on 5/25 and to allow 3 to 5 business days for the refund to reflect in their account.   We also have offered them access to our next *** PPV event for June 10th.  We are awaiting on a response from them if they wish to take this offer.

  Thank you,

  ESPN+ Customer Support

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April, I noticed a charge for $99.99 for ESPN+. I haven’t used this service in years and realized the renewal email went to an email address that I no longer use. I called customer service and they said they were able to see that I’ve not used the service and the charge could be refunded to my card. Nothing happened and I called again in early May. Was told that I would receive an email with the details of my refund and two weeks later, I’ve still not received an email or a refund. Seems like this should not be such a complex process. I have not yet called for the third time since it seems that customer service doesn’t actually do anything.

  Business Response

  Date: 05/30/2023

  Good Afternoon -

  We reached out to the viewer via email in regard to their BBB Complaint.  We advised them that we could not find any subscription under their email address.  We asked for more information such as any other email address; date of transaction and the first 6 and last 4 numbers of the card charged.  The viewer responded with another email address (****************).  We were able to find the subscription.  We canceled the subscription and refund the transaction on 5/19/23.   We advised them that they will receive the email in 3 to 5 business days.

  Thank you

  ESPN+ Customer Support

  Customer Answer

  Date: 05/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to ESPN + on 4/17 but when I realized my internet provider did not support the app I wanted to cancel the subscription. This was within 15 minutes of subscribing!!! The website had clear instructions on where to click to do so but when you arrived on the "Manage Subscription" page, it offered no way to do it. When I tried to call their customer service number, I only get a live sports cast and I waited for 30 minutes with nothing but that. This company is purposefully denying its subscribers a way to cancel their service. I am being charged $90 for a service I cannot utilize and never used. Unfair business' practice and very unethical. I also tried to address this via an appeal via ****** and ESPN denied any wrong doing and refused to credit the $90 for service NEVER received.

  Business Response

  Date: 05/26/2023

  Good Afternoon -

  We reached out to the fan on 5/19/23 via email.   We notified them that after reviewing their account, the subscription to ESPN+ was purchased on April 17th, 2023 through a 3rd party provider, ****.  Unfortunately, we do not have any access to cancel or refund their subscription through a 3rd party provider as we do not have access to their billing system.  We advised them to reach out to **** to have the subscription canceled and a refund processed.

  We followed up with an update to the viewer today via email as we reached out to our contact at **** to assist in this case.  We advised the viewer that **** will be processing a refund back to them.  They should be receiving a confirmation from **** within the next couple of days.

  Thank you,

  ESPN+ Customer Support

  Customer Answer

  Date: 05/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  they have the ability to manage the handling of their streaming service and should do the proper thing for consumers when they offer no means to cancel a transaction.
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 05/30/2023

  We responded back to the viewer today via email in regard to their rejection.   

  We informed them that when purchasing a subscription to ESPN+ through a third party subscriber (such as ****, ****** **, ****** **** and ***** ******), cancellation of the subscription must be made through them as the purchase of the subscription was not made directly to ESPN+.   All third party subscription are subject to their terms & condition.  
  
  We also informed that after our initial email on May 19th, informing them that we would not be able to process a cancellation or refund as the purchase was done directly through **** from their **** device, we took an additional step to reach out to our contacts at ****.   They confirmed that they would process the cancellation and a refund on your behalf and be in contact with you.  If they have not reach out to you confirming the cancellation and refund, please let us know so we can contact them again.
  

  Thank you,

  ESPN+ Customer Support

  Customer Answer

  Date: 05/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was pleasantly surprised that the business took the initiative to contact the administrator, ****, and worked with them to provide concierge service to a consumer utilizing their product.

  Thank you ESPN, a great final customer experience.
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ESPN+ months ago & pay monthly via ****** **** bundle. My husband was unaware & erroneous signed up again. He cancelled the same day immediately & requested a refund via email. To date still no refund. I disputed the charge w the back. They gave me a credit but took the credit back bc ESPN provided them w false info. It was info from my ESPN account not my husband’s. The bank took credit back bc they assumed it was the correct account. I have contacted ESPN multiple times for my $109.95 refund and they keep saying the bank gave me the money already. That is untrue. The bank took the money away bc of the false info ESPN provided. I have spent multiple days & hours begging for my money back & keep getting the run around. ESPN needs to refund me the $109’.95 for my husband accidentally signing up for an account & cancelling within minutes when I made him aware that we already had an account under my email. Please help!!! This is not ok. They r taking advantage of consumers & I need your help to remedy this situation. I am exhausted & keep getting the run around.

  Business Response

  Date: 06/01/2023

  We have reached out to the viewer via email on two occasions.   

  Our first email to the viewer was on May 18th.   We advised them that we are in receipt of their BBB complaint in regard to the viewer's husband subscribing to a subscription to ESPN+ while already being subscribed to ESPN+ through the ****** Bundle.  We advised them that in order to further investigate, if they can provide their husband's email address under which the standalone ESPN+ subscription is currently under.   We also advised them that we did not find any recent ESPN+ standalone subscriptions under their email address (****************).   We asked them to provide the following info in order to find any other subscription:

  -Date of the transaction
  -ESPN+ receipt received for the purchase
  -First 6 and last 4 digits of the card that was charged for the purchase
  -The email address under which the subscription is under

  We sent an email today (June 1st) just to follow up from our email on May 18th as we have not received a response from them.   We are just awaiting a response so we can further assist them.

  Thank you,

  ESPN+ Customer Support