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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of March 31, 2023, I subscribed to ESPN so my husband could watch some games. I signed up for the $9.99 plan. We were disappointed that none of the games were available due to blackouts in the area. On April 1st, less than 24 hours later and not being able to watch any games I requested a cancel through Espn website. I tried to cancel payment with my bank as well, but they did not allow that on the website until after the 3rd day. After the 3rd day I did cancel. I was shocked that ESPN had charged for a year's subscription for $113.75. They refuse to refund any portion and it should be refunded in full. I think everyone should beware of this scam of a company.

      Business Response

      Date: 05/18/2023

      We have reached out the viewer via email.  Apologized to them for the inconvenience they have experienced.   We advised them that after further review, we are unable to process a refund to them as the transaction in question is being disputed by their bank/card processor.   Due to this chargeback, we are not able to process a refund.  We suggest to them to reach out to their bank/card processor to see the status of their dispute claim.

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 11,2022
      ESPN plus
      Paid 69.99 for a year subscription
      Was never able to access ESPN plus. Have called customer support 4 to 6 times spending hours on the phone. Was first told to contact credit card company for a refund but it had been too long and the credit card would not refund. Called ESPN plus back and sent in multiple copies of credit charge. Was told a would receive a refund and never have. Told by 2 agents it’s in the process. Case #********, now agent stating a manager will call me back in 1 hour. This has been going on for 4 months. I’m asking for my 69.99 in a refund since I was never able to access account.

      Business Response

      Date: 06/06/2023

      We reached out to the viewer on 5/18/23 in regard to their BBB compliant.  We advised them that we could not find the transaction in question under their email address.  We asked if they could provide us more information such as any other email address, first 6 and last 4 digits of the card charged, amount and date of billing.  They responded on 5/19 with the information.  We responded back to them stating that we found the account with the information provided and the a refund was processed in March.  They let us know that they have checked their statements and stated that no refund has yet to be received.   We let them know that we will escalate internally to investigate the refund process.   

      On June 6th, we followed up with an update letting them know that we are awaiting on our bank processor to provide us with the ARN number so we can provide them this.   They are appreciative of the follow up from us.  We let them know that we will update them once we have an update.

      ESPN+ Customer Support

      Customer Answer

      Date: 06/07/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased *** fight on ****** ********* May 6, 2023, but app said it wasn't paid for and continued to prompt "buy it now". Contacted ESPN and ******. ****** said they could see the purchase but could not solve the problem. Was continously transfered back and fourth for almost 2 hrs with no resolution. Beyond frustrated!

      Business Response

      Date: 05/08/2023

      We are unable to reach out to the viewer as the email address and phone number they provided are invalid.


      Thank you,

      ESPN+ Customer Support

    • Initial Complaint

      Date:04/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 4/27/2023, I want to watch *** ****** playoffs. ESPN+ made it appear as if I subscribed, I could watch. THEY LIED.

      Business Response

      Date: 05/03/2023

      We have reached out to the viewer via email on 5/3/23.  We apologized to them for the inconvenience.  We also advised that *** ***** **** is on ESPN+ offering over 1000+ out-of-market games during the regular season.  ESPN+ does not cover the playoffs as these games are televised nationally.   We advised them that a refund was processed on 4/28 in the full amount back to their ****** account.

       

      Thank you,

      ESPN+ Customer Support

    • Initial Complaint

      Date:04/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We somehow got subscribed to your annual ESPN Plus service and it was done through a service that we canceled called ******* *** We did not authorize this and if we did we did not mean to. This is deceptive in that we don't do business with them or you and have not watched ESPN yet. We have apparently paid for several years and this needs to be refunded. Please stop charging us and stop auto-ticking the terms and conditions. Account may be under *****************************.

      Business Response

      Date: 05/12/2023

      Good Afternoon -

      We were able to reach out to the viewer in regard to their complaint.   We were able to clarify with the viewer that their subscription is through a service called ******* ***  The viewer apologized for their mistake.


      Thank you,

      ESPN+ Customer Support

      Customer Answer

      Date: 05/12/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****** **

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My espn+ account in which I pay for monthly thru ****** bundle magically stopped working on my tv itself. The account specially won’t link my espn+ subscription on my tv. I called espn+ support they couldn’t help me at all just kept having me trouble shoot ultimately telling me I need to buy another tv (this one is less than a year old). I requested to speak with a manager the customer rep wouldn’t transfer me to one. I asked for some type of credit to the account just because it’s not working on the device and he hung up on me. Ultimately I’m seeking repair of the issue and some type of credit on the account

      Business Response

      Date: 05/05/2023

      Good Morning -

      We reached out to the viewer via email on two occasions.  On 4/20/23, we reached out via email advising them we providing them a credit towards their account.  We also stated to them that while e doing research on this account, our system showed ESPN+ was accessible on other devices. Which means this specific issue is stemming from the ESPN app on your **** TV. Based on the previous notes, an agent was able to go through the basic troubleshooting of clearing cache and uninstalling the app but the issues continued. Next steps would be to factory reset your device, before sending the details to our production team for further investigation.   We have not heard back from the viewer.  We followed up with another email on 4/25 of which they have not responded to.

       

      Thank you,

      ESPN+ Customer Support

      Customer Answer

      Date: 05/05/2023



      Complaint: ********



      I am rejecting this response because:

      I’ve factory reset the device and did every trouble shooting technique they asked. During the process the agent even hung up on me because he couldn’t fix the issue I had to call back several times just not to get a solution to the problem.

       

       




      Sincerely,



      ****** **********

    • Initial Complaint

      Date:04/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to have a word with somebody from the Music Production department with regards to a complaint that I would like to make. I will disclose the information here as I would rather have a private chat with somebody so I hope to talk with someone from the music department. My Phone number is ###-###-####

      Customer Answer

      Date: 04/21/2023

      I would like to have a formal discussion with the Music department  urgently to discuss my disgust with the horrendous change that they made to the current ESPN theme for the playoffs. I have been trying to get a hold of Kevin M W***** the music manager for ESPN but he never seems to respond to any of my emails. May I please get a hold of someone from that Music Department. I really want to speak to someone from that department. 

      Business Response

      Date: 04/24/2023

      Dear Better Business Bureau,

      Thank you for contacting us. We will reach out to the customer directly to help resolve this issue. We
      appreciate you taking the time to contact us. 

      Sincerely, 

      Stephen M******* 

      ESPN Fan Support 

      Customer Answer

      Date: 04/27/2023



      Complaint: ********



      I am rejecting this response because I urgently want to have a word with somebody from the Music department. As fans, our voices need to be heard and all fans want the return of the **** ***** Theme for both the *** Playoffs and Regular season. We miss hearing these beautiful nostalgic themes during the playoffs  ******************************************* *******************************************  ******************************************* ******************************************* * Your fans that look forward to your ESPN games are really disappointed. You guys took a beautiful theme that got fans engaged and replaced it with garbage. Give us the **** ***** theme back. The W*** can use these current themes. We need our old theme back and I will not rest until change is made and there tons of other fans that will do the same and message this company with the same concern. Our voices matter! Also I have attached some screenshots regarding what others think about the horrible theme change. I will not rest until I have a word with someone from the music department or the person in charge of this. I don't mind doing a BBB report until everything is settled but I know for a fact that ESPN is a great network and cares about its fans so please do the right thing here.

       

       Sincerely,



      ***** *******

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN+ App is blocking *** **** ******* games like they should be blacked out when i am in ******* *************. I have confirmed my IP address is ******* ** *nd am even able to access the *** **** ******* games on my Iphone on the ESPN app but can not play them on the ***** TV connected to the same internet network due to blackout restrictions. This has been happening on an off now for a few months where i can randomly watch one game but be blacked out for another. I have tried calling the customer help line and was placed on hold for multiple hours while a representative went back and forth with a technical resource at ESPN. Unfortunately i don't have multiple hours to stay on the phone with ESPN to resolve issues with a service that i pay for.

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In their website, ESPN+ claimed they will be broadcasting ****** ******* ******, a cricket league. So, I subscribed for that. But they are not doing it.

      Business Response

      Date: 04/11/2023

      We reached out to the viewer via email on 3/31, letting them know that *** is no longer in E+; if they wish to cancel we can assist; no sub under this email asked if they have any other email address.  Viewer responded stating that they had subscribed to ESPN+ to watch *** but since we did not carry it, they had contacted Customer Support to cancel the subscription.  We responded back on 3/31 apologizing for the inconvenience and we let them know that we are working with our marketing team to review all ESPN+ ads to ensure any mention of *** is removed.

      Customer Answer

      Date: 04/12/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *********

    • Initial Complaint

      Date:03/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several Erroneous, Unauthorized ESPN charges added to ******* bill March 2023 that must be cancelled, cleared or returned. Absolutely NO orders, subscriptions or requests for ESPN/****** of any kind were made or authorized. Attached billing document show: ESPN+ Annual $44.99, One Time Charge of $95.96 and ESPN+ $79.99 on March 4 at 6:21pm. I did not order any of these products, I did not authorize the order of any of these products, I do not watch ESPN/****** or utilize any ESPN/****** products now or in the future. ALL charges posted by ESPN/****** entities are to be 100% credited, returned, refunded in their entirety to $0 balance.

      Initial order email had no information. Searched ******* bill to gain insight on ESPN/****** Error. Called ******* corporate to have any and all erroneous orders removed. ******* directed to ESPN/****** of which there did not appear to be an actual profile on account or any way to cancel ESPN. Went into profile logo to try to delete account. ALL ESPN/****** products are to be retroactively removed and deleted from account. All charges from ESPN/****** are to be returned to balance $0.

      Business Response

      Date: 04/11/2023

      We reached out to the viewer on 3 separate emails.  The first attempt was on 3/28.  We advised them that we are not able to find any subscription to ESPN+ under the information provided from the BBB complaint.  We asked if they can provide any other email address as well as the IPv6 IP address from ******************.   We have also sent a follow up email  on 4/1 and 4/11 but have yet to hear back from the viewer.

       

      Thank you,

      ESPN+ Customer Support

    ESPN, Inc. is NOT a BBB Accredited Business.

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